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Autohance has a rating of 3.5 stars from 2,381 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Autohance most frequently mention customer service, best price, and free shipping. Autohance ranks 12th among Auto Parts sites.
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I ordered a set of EBC brake pads. Their prices were the best. I was in no rush as I was buying them for future maintenance. I think it took three weeks to get the order. The delivery time was a little extended, would have been happier if I received some kind of notice that the order was progressing. I called two weeks after the order was placed and the customer support was great. Let me know the order would be shipped by early the next week. It came as promised.
UPDATE: After extensive phone calls and emails with John, the intake still has not arrived. A label for my delivery was not created until 9/13 at 3:03pm. Mind you, I was personally contacted and assured that the intake would be delivered on 9/10. A partial refund was given and I was promised a full refund if not delivered by 9/12 at the latest. The second refund has not been placed and I'm no longer hearing back from them on email or phone. I will be taking legal action if matters are not resolved by the end of today 9/15 Scammers. I paid for a K&N air intake on 08/29 and was told the item would arrive in 2-5 business days. The email stated that I would receive a notification when the item was shipped. Almost a week went by with no update to the shipping, so I reached out to their customer service email team on 09/03. They responded to let me know that the order would be shipped out on 09/06 and be delivered by 09/10. There was never a notification that it was shipped and 09/10 came and went with no delivery. The email team has stopped responding to my messages and I have opened a claim with my credit card company to have the money refunded. DO NOT BUY FROM AUTOHANCE!
So far so good. Price was right and PayPal checkout was simple. Wish the product would have been shipped a little faster. Chose AutoHance since the product showed to be in stock and it still took multiple days to get the product out the door. Ordered on a Wed night and the product didn't ship until the next Monday. Seems that it should have shipped the same week if it was "IN STOCK" :(
Quick and easy. Had to modify inlet pipe on stock exhaust to fit magnaflo cat as it does not have a coupling style fit but that has nothing to do with the supplier. Overall, happy with service but product is not necessarily "direct fit."
Great buying experience, unbelievable pricing, and courtesy staff. Joe spent countless hours making sure all applications for the products purchased were correct and fit. I have also referred several people who have made several different purchases and they can't believe the knowledge of the product, the courtesy the staff has provided, and the pricing just can't be beat. I will continue to send AutoHance customers and I have already made two more purchases.
Best price I found on 2 different air intakes. I will continue to order from them and recommend to family and friends.
Products used:
Air intake
Took a bit to get shipping confirmation to track package and box was a little rough (pieces sticking out) when it arrived but nothing was ultimately damaged. All good.
Not autohances problem due to shipper
The box the product was shipped had some damage. I did as much of an inspection as I could w/o unpacking as my truck will not be delivered for several more weeks and I need to move it but it appears undamaged best I can tell. I will know when I go to install and I can comment on the product then.
It was shown as being the polished intake on your website and was the powder coated black when it arrived. That was disappointing. Other than that I'm happy. Unless you would be willing to exchange it for the one that's advertised.
As long as the shipping and delivery are fast then I will be very pleased. Easy website to navigate and had many options at far cheaper prices than other websites. After receiving my first shipment, I realized that I didn't get my whole order. Ordered a kit that included brake pads and rotors and only got the rotors. Customer service was above average, they fixed the situation but just took a little while to get on the phone with somebody. They fixed the whole situation in less than a day and my new shipment with the correct parts came on Tuesday, when they shipped on Friday. They fixed everything fast and it wasn't much of a hassle.
A+ No complaints! I never heard of autohance and this was my first time ordering from there, i ordered front and rear ebc brake pad and rotor kits for my Acura TL! Package came on time customer service is fast and responsive i will purchase again!
The price was right however the order remained unfilled for 5 business days before it got shipped. Then it took an additional 4 business days to get to my place. Like I said price was right however but it took longer than necessary to be received. Buy if you're not in a hurry.
This experience has been really awesome. Service was on point, quick responses to email with accurate descriptions and solution's to my concerns and the price was great. I'm even super pleasantly surprised with the super fast delivery. Thanks again, great shopping experience 100%
Great communication! I was contacted immediately for a accurate ETA on my overnight part. Price was great and customer service was as well. Will definitely be shopping here for all my future car accessories.
Smooth easy order, we will see how long it takes to get my order. So far so good!
Update, got my parts in a very nicely done parcel in perfect condition. Exactly as they advertised it would be. Highly recommend this company because what you see is what you get. Milton in Stayton Oregon
I made a mistake on my order because I ordered a part for another vehicle. Customer service corrected it and got my intake to me in 2 business days once I validated the correction. Excellent communication and Custer service. Makes my abarth sound mean too!
Overall the experience I had with autohance was straight forward and simple. Not only did they get my exhaust system to me fast, they gave me free shipping and beat the next best price by $200. There was no damage to the packaging and I'm loving my new exhaust system.
I had too look all over to find out if the exhaust I ordered was direct bolt on or not. It would have been useful info to have under the description. It also would have been nice to know exactly what was in the box and other thing I might need to complete the install, but it worked out fine.
Quick shipping and great service. The original ones I ordered were back ordered even though the website said in stock, but they called me and very quickly fixed the issue by offering me the next level up system. Very nice and professional on the phone.
More Product info. Should be made available without having to request same. Installation Hdw. Was complete but Part # ******* (3/8 - 24 x 4 HHCS) had badly damaged threads and required repair using a machinist's threading die to make the part usable. Plastic thread protectors are highly recommended for packaging and shipment.
So far so good. I'll let you know when I receive the tonneau cover. Only reason for 4 rating is because product came damaged. Not Autohance problem. Shipper issue. It has been reshipped and were very easy to deal with. 5 star for Autohance
1. Should be able to filter front from back brakes Seperately. Item was very slow to ship. I realize it was ordered near holiday but a shipping label wasn't created until I inquired. No acknowledgement or apology, Just a shipping update. (yes acknowledgement & sincere apologies still mean something) Could have been handled better.
I'm happy with my purchase I even made a 2nd order the next day due to the ease and smoothness of everything,However I had a issue with a gasket that I was unsure of it's reliability.I was contacted and instructed to send pics of damage.No one has reached back out to me and let me know that that would not bother or harm performance or it should be replaced.I sent a email back as a follow up and no reply.if it's ok to use and that's normal I'm fine with that I don't know but at least communicate that by phone or email.
AUTOHANCE was a pleasure to make a purchase. They were knowledgeable and available for me to ask questions. I will recommend this business to friends and family.
I gave the TEIN Street Basis Coil-Over suspension 4 stars out of 5, only because I had higher expectations (in my own mind) the ride would be a bit smother than just installing lowering-springs over OEM struts.
I set the ride height to the recommended Installation settings.
The new stance is aggressive and looks great.
A quality product for sure.
The performance is absolutely there; evident in acceleration and eliminating body roll.
The packaging was damaged upon arrival. I have not had time to unbox anything yet but have documented the damage with pics. Once I open the package and inspect everything, I may be in touch if something is damaged or missing.
Easy to navigate and super quick and easy checkout. We'll see about the shipping and packaging of the parts upon arrival. Fingers crossed!
Update: Everything was correct, arrived on time, and undamaged. Couldn't ask for anything more. Great deal! Great service!
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AutoHance.com is committed to providing you with top quality parts from the leading name brands. Our custom and universal products are available for every make and model vehicle, and our custom tailored inventory search makes finding the right part for your car effortless and accurate.
Our History:
AutoHance has come a long way through warehousing and distributing a wide variety of products including medical technology equipment. Our warehouses have mastered the order and shipping process, with the capacity to handle any volume of sales. We are with you every step of the way; from order to delivery.
Business Philosophy:
AutoHance's core belief is to always prioritize what is in the best interest of the customer. Our number one goal is to be regarded as providing the absolute best service in the business. We monitor customer feedback on a daily basis and tailor our business to what satisfies everyone.
The team is always fostering improvements and taking pride in delighting and satisfying customers.
Our Commitment:
In order to achieve economic efficiencies, offer exclusive products and to make shipping faster and more convenient, orders are shipped from warehouses located throughout the United States that are closest to you.
Our mission is to provide each customer the best possible shopping experience for automotive accessories. We are committed to being there for you for all your performance part needs!
