• Autohance

Autohance

Overview

Autohance has a rating of 3.5 stars from 2,381 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Autohance most frequently mention customer service, best price, and free shipping. Autohance ranks 12th among Auto Parts sites.

This company does not typically respond to reviews

Positive reviews (last 12 months): 64.3%
Positive
9
Neutral
1
Negative
4
4
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How would you rate Autohance?
Top Positive Review

“EBC Brakes good price & well packaged”

Michael H.
6/4/24

I ordered a set of EBC brake pads. Their prices were the best. I was in no rush as I was buying them for future maintenance. I think it took three weeks to get the order. The delivery time was a little extended, would have been happier if I received some kind of notice that the order was progressing. I called two weeks after the order was placed and the customer support was great. Let me know the order would be shipped by early the next week. It came as promised.

Top Critical Review

“Missing Item & Poor Customer Service”

Zachary D.
9/11/24

UPDATE: After extensive phone calls and emails with John, the intake still has not arrived. A label for my delivery was not created until 9/13 at 3:03pm. Mind you, I was personally contacted and assured that the intake would be delivered on 9/10. A partial refund was given and I was promised a full refund if not delivered by 9/12 at the latest. The second refund has not been placed and I'm no longer hearing back from them on email or phone. I will be taking legal action if matters are not resolved by the end of today 9/15 Scammers. I paid for a K&N air intake on 08/29 and was told the item would arrive in 2-5 business days. The email stated that I would receive a notification when the item was shipped. Almost a week went by with no update to the shipping, so I reached out to their customer service email team on 09/03. They responded to let me know that the order would be shipped out on 09/06 and be delivered by 09/10. There was never a notification that it was shipped and 09/10 came and went with no delivery. The email team has stopped responding to my messages and I have opened a claim with my credit card company to have the money refunded. DO NOT BUY FROM AUTOHANCE!

Reviews (2,381)

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Robert H.
0 reviews
0 helpful votes
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December 6th, 2017
Verified purchase

Easy shopping and no problem finding what I was looking for... never messed with the hanger situation but with a little effort and a little bit more time then a professional I got it and very satisfied with the way it looks.

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Brian C.
0 reviews
0 helpful votes
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July 25th, 2018
Verified purchase

I tried to order this part from another store and was disgusted with their customer service and overall experience. I should have just gone to autohance to begin with! I've always been impressed with the selection, prices, and overall experience I've received from autohance.com!

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Justin S.
0 reviews
0 helpful votes
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September 20th, 2020
Verified purchase

My order was delayed a month. But it was due to manufacture delay. I called multiple times and always received positive feedback. I modified my order and received my items promptly. I would purchase from autohance again.

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tim P.
0 reviews
0 helpful votes
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March 14th, 2016
Verified purchase

Was not expecting to wait for it to be built, got it and does not fit called left messages no call back emailed,then got a call explained the concern said they would call right back has been 5 days,no return call
Need to return product becuse we put a oem unit back in could not wait any longer please call me to set
Up return

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Jeffery M.
0 reviews
0 helpful votes
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February 16th, 2019
Verified purchase

So far so good, I bought the borla type s exhaust for my 08 vw gti. I installed it myself in about an hour and so far I'm pretty happy with the purchase. It's not to loud but definitely noticable and their was a noticable power gain

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Kate L.
0 reviews
0 helpful votes
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July 25th, 2020
Verified purchase

My box did come already open, which was a concern. And my delivery said it was delayed and changed delivery date. Which caused a bit of a juggle changing my appt. With mechanic. But that's life sometimes and overall I'd go through autohance agiain. Thank you again for a great quality high sports performance brake kit.

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RV P.
0 reviews
0 helpful votes
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July 4th, 2018
Verified purchase

Autohance provided the product i requested, at a lower price, and delivered quickly. They performed as advertised. The only disappointment, which i dont believe was the fault of autohance, was that the truckbed cover i purchased came with the incorrect clamping hardware from OEM.

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Jeremy p.
0 reviews
0 helpful votes
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May 12th, 2020
Verified purchase

First can't get anyone one phone to deal with customer service issues when I emailed to get return request I was told they would email with in 6-12 hours the instructions for return I didn't get that till 2 days later only when I emailed requesting it again then I had to pay for return shipping which must site have prepaid return shipping so customer doesn't have to pay. Not sure if I will buy from you ever again

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ALEXANDER C.
0 reviews
0 helpful votes
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August 29th, 2018
Verified purchase

Was trying to find these wheels in stock, everywhere showed they were in stock but when called they were actually out, and never updated their registry. Luckily these were shown as ready and in stock and shipped as if they were very fast.

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Robert D.
0 reviews
0 helpful votes
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December 17th, 2016
Verified purchase

Yesterday I was turn down on my card, and I was suppose to get a discount by putting in (10motto) Dec.17,2016 I did not get that discount, it "discount" was the main reason I chose the seller. There were other seller that sold the cooler for $ 488. I have not install it yet, so I can not tell you how well it works

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David D.
0 reviews
0 helpful votes
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August 4th, 2018
Verified purchase

Decent experience. There was a stock issue so I did have to wait a little bit longer for my item. I was contacted saying they didnt have any in stock and gave me the option to keep or cancel my order.

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Randall H.
0 reviews
0 helpful votes
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January 29th, 2020
Verified purchase

Shopped around for a BakFlip MX4 cover for a few weeks. Nobody had a better price than Autohance did, nobody even came close. Placed my order on a Sunday night, and the cover was delivered the following Wednesday. Would highly recommend using this company to anyone.

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cbmark Q.
0 reviews
0 helpful votes
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May 25th, 2018
Verified purchase

I was a little skeptical initially since i had not seen or heard of the site before and the web pages themselves were not as colorful as some other sites but the price was unbeatable. Could not find too many reviews online but i decided to try it and i am glad i did. It took a couple of days for my order to change status from processing but i did order on a Sunday. Received a tracking number and shortly after received my products. I will be using AutoHance again.

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John T.
0 reviews
0 helpful votes
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February 13th, 2018
Verified purchase

I received my product and the delivery was fast
I installed the product and it fit prefect.
The product had all the pieces.I need anything
Else I will be ordering from you again.
Thank You John Thurlow

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Peter B.
0 reviews
0 helpful votes
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January 14th, 2017
Verified purchase

I received the "polished" color, when know I ordered the "black" color, but the hassle of returning the item and the length of time that would probably take... I let it go.

Wish I received a military/veteran discount.

Thumbnail of user edgara43
Indiana
2 reviews
0 helpful votes
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November 28th, 2019

Great service and so far all is well!
I called looking for specialty item and the service was great.

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Patrick t.
0 reviews
0 helpful votes
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March 10th, 2016
Verified purchase

Price was great.
Took 4 days to process my order.
Took forever to receive.
Once received the float for the sending unit was damaged and the brushes for the sending unit were torn and barely hanging on.

Thumbnail of user geralds1559
Gerald S.
0 reviews
0 helpful votes
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September 3rd, 2019
Verified purchase

Did more research on this product and decided to decline this product due to its ability to save gas mileage and improve performance. Instead the better bang for the buck is a K+N performance filter like I've bought for all my vehicles in the past there tried and true. I couldn't see spending the money for the minimal gains received. But the K+N filter should do the trick. Just trying to get a little better gas mileage for my vehicle is all!

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Gabriel Q.
0 reviews
0 helpful votes
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July 3rd, 2018
Verified purchase

I am always skeptical of websites that I've never heard of but when I saw AutoHance's excellent price on my clutch kit I had to give it a try. Shipping was fast and overall I had a really good experience.

Thumbnail of user thomasf1706
Minnesota
1 review
0 helpful votes
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March 10th, 2023
Verified purchase

Found what I was looking for, great price, easy check out. Good Order confirmation emails, fast shipping. Thank You

Thumbnail of user guillermog51
District of Columbia
3 reviews
0 helpful votes
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July 24th, 2022

Bought an Invidia exhaust. It was missing some pieces. Rep from Autohance made sure I got them immediately. Thank

Tip for consumers:
Make sure to count all your pieces correctly.

Products used:
Invidia dual exhaust

Service
Value
Shipping
Returns
Quality
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Markie X.
0 reviews
0 helpful votes
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August 3rd, 2016
Verified purchase

I bought this for 2016 fusion. Completely installed the product, until the final piece did not fit! I read through the the directions thinking I did something wrong, nope. I was sent the parts for a 2013 fusion. The temperature piece fits differently between these years of cars. I'm super bummed and need to return.

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Timothy L.
0 reviews
0 helpful votes
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February 23rd, 2018
Verified purchase

Had to call in to verify fitment. Very helpfull and didnt stop until he found an answer! Supper fast shipping at no charge. A great all around place to buy what you need. The new converter Y pipe fit as they said and works geat!

Thumbnail of user bt355
B T.
0 reviews
0 helpful votes
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February 27th, 2017
Verified purchase

Buying product was easy
Looking forward for completion of my order to be just as great
Now I have received my orders
The first order was great, just as it was written.On the second order, I never received a shipping notification and made two inquiries.However, to my surprise, the order was at my door before the Shipping Department emailed me be back...

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Michael I.
0 reviews
0 helpful votes
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May 8th, 2017
Verified purchase

Everything was great I didn't realize all spec products were made to order so was worried at first but everything showed up and they were always really helpful and quick to responf.id definitely recommend them to someone and or use them again

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From the business

AutoHance.com is committed to providing you with top quality parts from the leading name brands. Our custom and universal products are available for every make and model vehicle, and our custom tailored inventory search makes finding the right part for your car effortless and accurate.

Our History:
AutoHance has come a long way through warehousing and distributing a wide variety of products including medical technology equipment. Our warehouses have mastered the order and shipping process, with the capacity to handle any volume of sales. We are with you every step of the way; from order to delivery.

Business Philosophy:
AutoHance's core belief is to always prioritize what is in the best interest of the customer. Our number one goal is to be regarded as providing the absolute best service in the business. We monitor customer feedback on a daily basis and tailor our business to what satisfies everyone.

The team is always fostering improvements and taking pride in delighting and satisfying customers.

Our Commitment:
In order to achieve economic efficiencies, offer exclusive products and to make shipping faster and more convenient, orders are shipped from warehouses located throughout the United States that are closest to you.

Our mission is to provide each customer the best possible shopping experience for automotive accessories. We are committed to being there for you for all your performance part needs!

Company Representative

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AutoHance C.
Typically does not respond to reviews

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