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Autohance has a rating of 3.5 stars from 2,381 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Autohance most frequently mention customer service, best price, and free shipping. Autohance ranks 12th among Auto Parts sites.
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I ordered a set of EBC brake pads. Their prices were the best. I was in no rush as I was buying them for future maintenance. I think it took three weeks to get the order. The delivery time was a little extended, would have been happier if I received some kind of notice that the order was progressing. I called two weeks after the order was placed and the customer support was great. Let me know the order would be shipped by early the next week. It came as promised.
UPDATE: After extensive phone calls and emails with John, the intake still has not arrived. A label for my delivery was not created until 9/13 at 3:03pm. Mind you, I was personally contacted and assured that the intake would be delivered on 9/10. A partial refund was given and I was promised a full refund if not delivered by 9/12 at the latest. The second refund has not been placed and I'm no longer hearing back from them on email or phone. I will be taking legal action if matters are not resolved by the end of today 9/15 Scammers. I paid for a K&N air intake on 08/29 and was told the item would arrive in 2-5 business days. The email stated that I would receive a notification when the item was shipped. Almost a week went by with no update to the shipping, so I reached out to their customer service email team on 09/03. They responded to let me know that the order would be shipped out on 09/06 and be delivered by 09/10. There was never a notification that it was shipped and 09/10 came and went with no delivery. The email team has stopped responding to my messages and I have opened a claim with my credit card company to have the money refunded. DO NOT BUY FROM AUTOHANCE!
Shipping took a little longer than I expected, but the product arrived in good shape and is as represented. I have no complaints.
Great products for awesome prices! Very easy to shop online. I look forward to making more purchases in the near future. Highly recommend!
First time buying experience from Autohance. I WILL purchase from them again. Easy to order over web, great pricing and fast delivery. A+
First time on the site. No complaints! Had to call customer service because I lost my tracking email, service was quick and friendly.
Great pricing. Quick delivery. Everything arrived as it should and was exactly what I ordered. I will be a returning customer. Thanks.
Clean and user-friendly interface. The shopping experience was quick and simple. I just hope their Toyota Corolla line of aftermarket parts grows.
Product arrived timely. Products in good condition despite the box being slightly damaged during shipping.
Good quality and fits. Easy to install.
It has been very easy and pleasant, just hope the shipping is fast. Love the variety of parts you have in stock!
I like it so far. Good Price. But I'll wait until I get my purchase shipped with no problems. Thanks in advance
Had the perfect color for my car that others didn't for a good price and no tax or shipping fees. Awesome site.
I forgot to put what vehicle in its a 1990 Acura integra if they get it right I will be very satisfied
Your support team was prompt and easy to work with even though i messed up my order. They put me back on track and got what i needed.
Thanks again.
Everything was good. But it would help if you guys can list the items in the box. Other wise cool experience
Nice site easy to navigate. Shipping was fast and a great price. Will always check their site when purchasing future products.
I ordered WeatherTech floor mats for our new car. Nice selection, pleasant shopping experience and my order arrived complete and on-time.
Good site, not to mention free shipping. Only thing was for some reason when the box arrived it was almost opened.
Easy to use web site. Should have more pictures of product though than just one. Cheaper and faster shipping than Amazon.
Haven't opened or inspected yet, but received promptly. Will install in a couple of weeks. That will be the final verdict.
I'm an over-the-road truck driver and I got to tell you the product came faster than I expected which is great
Really nice cover for a good price. The velcro retain straps when cover is rolled up are very difficult to use
For a site that I've never heard of the service was exceptional, the delivery was extremely fast and parts arrived intact, everything was wrapped very well, very happy with my CAI.
Simple and straightforward with very quick delivery time and packaged well to protect product. Will definitely be a return customer!
Ordered a cat back exhaust on Tuesday.it got to me Thursday and was on the car Saturday. Hella fast delivery
A little slow on the shipment (probably due to the 4th of July) but otherwise I'm happy with everything else.
I had an issue with the installation hardware and it was immediately handled to rectify the problem. Great customer service.
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AutoHance.com is committed to providing you with top quality parts from the leading name brands. Our custom and universal products are available for every make and model vehicle, and our custom tailored inventory search makes finding the right part for your car effortless and accurate.
Our History:
AutoHance has come a long way through warehousing and distributing a wide variety of products including medical technology equipment. Our warehouses have mastered the order and shipping process, with the capacity to handle any volume of sales. We are with you every step of the way; from order to delivery.
Business Philosophy:
AutoHance's core belief is to always prioritize what is in the best interest of the customer. Our number one goal is to be regarded as providing the absolute best service in the business. We monitor customer feedback on a daily basis and tailor our business to what satisfies everyone.
The team is always fostering improvements and taking pride in delighting and satisfying customers.
Our Commitment:
In order to achieve economic efficiencies, offer exclusive products and to make shipping faster and more convenient, orders are shipped from warehouses located throughout the United States that are closest to you.
Our mission is to provide each customer the best possible shopping experience for automotive accessories. We are committed to being there for you for all your performance part needs!
