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Autohance has a rating of 3.5 stars from 2,381 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Autohance most frequently mention customer service, best price, and free shipping. Autohance ranks 12th among Auto Parts sites.
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I ordered a set of EBC brake pads. Their prices were the best. I was in no rush as I was buying them for future maintenance. I think it took three weeks to get the order. The delivery time was a little extended, would have been happier if I received some kind of notice that the order was progressing. I called two weeks after the order was placed and the customer support was great. Let me know the order would be shipped by early the next week. It came as promised.
UPDATE: After extensive phone calls and emails with John, the intake still has not arrived. A label for my delivery was not created until 9/13 at 3:03pm. Mind you, I was personally contacted and assured that the intake would be delivered on 9/10. A partial refund was given and I was promised a full refund if not delivered by 9/12 at the latest. The second refund has not been placed and I'm no longer hearing back from them on email or phone. I will be taking legal action if matters are not resolved by the end of today 9/15 Scammers. I paid for a K&N air intake on 08/29 and was told the item would arrive in 2-5 business days. The email stated that I would receive a notification when the item was shipped. Almost a week went by with no update to the shipping, so I reached out to their customer service email team on 09/03. They responded to let me know that the order would be shipped out on 09/06 and be delivered by 09/10. There was never a notification that it was shipped and 09/10 came and went with no delivery. The email team has stopped responding to my messages and I have opened a claim with my credit card company to have the money refunded. DO NOT BUY FROM AUTOHANCE!
Delivery was prompt. Box was beat up but all the coolant contents were in good shape. Definitely using autohance.com again.
Customer service was courteous and very helpful! Product is everything that I expected it to be. Very happy with results!
Had the part I needed at the best price. Being able to checkout with Affirm financing was as added bonus!
Very pleased, outstanding price and shipping, well packed. I installed by myself and it fit like a glove. Took me about 2 hours but then I am slow.
It was a bit hard to get a hold of customer service by phone Otherwise everything else was excellent I am very happy with my overall experience
Quick easy, no signing up for a bunch of stuff. That's what I look for in a website when ordering. Not to mention the best price around.
The cat back exhaust was not available for my truck configuration, but was able to modify with excellent results.
You guys have been awesome through my mess of orders...i will be giving you more business in the future
Excellent delivery time. I would definitely recommend ordering products from this site. Fair prices and quality products. Enough said.
Great company, would definitely order from them again. Very satisfied with the service and the product that was delivered!
Called with a question. The sales person was very helpful.
Item was shipped quickly and has met my expectations.
Great site. Very easy to shop, and the prices were great. I will put autohance.com on my favorites list.
Autohance should expand their inventory to other vendors for makes and models but overall, 10/10 for what I needed
Service was outstanding and the products I ordered were of excellent quality. Will shop again in the future. David
The only problem I had with your service was that your website kept telling me I had items in my cart days after I ordered and you didn't respond when I asked if the order completed correctly
Was told this product was out of stock in the country. I didn't believe them so I called like 8 different places. These guys had it!
First time shopping with autohance and everything went well. Would buy from again. Quick shipping and no issues.
Quick and easy good price delivered quick was one hole in box from exhaust hanger overall very happy
Awesome product! This package arrived very quickly. It was also the best price on the net. Thank you!
Best price on this exhaust! Fast shipping and box was very well packaged. Overall very satisfied with purchase.
AutoHance beat all other distributors in price on the BakFlip M3 tri-fold, and the product delivered 3 days after I placed the order. I couldn't be happier with the service and the product.
I'm a first time autohance customer and the experience was top notch from beginning to end. Much better than some of the better known sources.
Everything was fantastic! I got my order quick and in one piece. Quality of the product was also fantastic can't wait to install it tomorrow!
Great price and worth every penny and how fast I received the product was surprising. Would recommend
Great product. Competitive pricing & fast delivery. Bed cover was ordered, received & installed within 1 week.
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AutoHance.com is committed to providing you with top quality parts from the leading name brands. Our custom and universal products are available for every make and model vehicle, and our custom tailored inventory search makes finding the right part for your car effortless and accurate.
Our History:
AutoHance has come a long way through warehousing and distributing a wide variety of products including medical technology equipment. Our warehouses have mastered the order and shipping process, with the capacity to handle any volume of sales. We are with you every step of the way; from order to delivery.
Business Philosophy:
AutoHance's core belief is to always prioritize what is in the best interest of the customer. Our number one goal is to be regarded as providing the absolute best service in the business. We monitor customer feedback on a daily basis and tailor our business to what satisfies everyone.
The team is always fostering improvements and taking pride in delighting and satisfying customers.
Our Commitment:
In order to achieve economic efficiencies, offer exclusive products and to make shipping faster and more convenient, orders are shipped from warehouses located throughout the United States that are closest to you.
Our mission is to provide each customer the best possible shopping experience for automotive accessories. We are committed to being there for you for all your performance part needs!
