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Autohance has a rating of 3.5 stars from 2,381 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Autohance most frequently mention customer service, best price, and free shipping. Autohance ranks 12th among Auto Parts sites.
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I ordered a set of EBC brake pads. Their prices were the best. I was in no rush as I was buying them for future maintenance. I think it took three weeks to get the order. The delivery time was a little extended, would have been happier if I received some kind of notice that the order was progressing. I called two weeks after the order was placed and the customer support was great. Let me know the order would be shipped by early the next week. It came as promised.
UPDATE: After extensive phone calls and emails with John, the intake still has not arrived. A label for my delivery was not created until 9/13 at 3:03pm. Mind you, I was personally contacted and assured that the intake would be delivered on 9/10. A partial refund was given and I was promised a full refund if not delivered by 9/12 at the latest. The second refund has not been placed and I'm no longer hearing back from them on email or phone. I will be taking legal action if matters are not resolved by the end of today 9/15 Scammers. I paid for a K&N air intake on 08/29 and was told the item would arrive in 2-5 business days. The email stated that I would receive a notification when the item was shipped. Almost a week went by with no update to the shipping, so I reached out to their customer service email team on 09/03. They responded to let me know that the order would be shipped out on 09/06 and be delivered by 09/10. There was never a notification that it was shipped and 09/10 came and went with no delivery. The email team has stopped responding to my messages and I have opened a claim with my credit card company to have the money refunded. DO NOT BUY FROM AUTOHANCE!
Called in because I was havjng issues using affirm. Customer service helped me out and was very responsive
Good website, best price. The delivery service wasnt too careful with the box. It had a few holes in it, but luckily the product was NOT damaged.
Quick and Easy! Found exactly what I needed. Good Customer Service. Call to verify I placed the order for the correct part to avoid any fit issues.
Easy to navigate. Great prices. I was shocked to receive the product in less than 2 days. I'll definitely shop on your site more in the future.
Great place easy to navigate the site will definitely be back. Easy to order,shipped on time. Product was as described, very happy.
I live in Brooklyn NY so it's great you guys are in NYC. Can't wait to receive my quick free shipping!
For the high price of the product it sure seems like a lot of little things needed to be done before usage.
Autohance.com had the best price and the best delivery on this product. I highly recommend them for auto related items; they're great.
I love the availability of parts for my specific vehicle and all at a good price.
I will shop at autohance.com again.
Happy with price you beat the competition. Sorry that you did not have the cargo mat in tan I would of purchased
Ordered coilovers on a Saturday. Received them on the Friday after. Great price and everything was there
Ordering was simple, and the price can't be beat. Item was special order, but still arrived in a timely manner. I couldn't be happier!
You had the best price for EBC brake pads. I race and go through a lot of pads so your price is much appreciated!
I do Love the low prices plus flashsale! I was disappointed by the promised 2 day shipping that turned into 8 calendar days, ugh!
Joe was great! He was very knowledgeable and informative and help me get exactly what I needed for my vehicle. I will definitely do business again!
Good price. A little challenging to find the part in looking for. Had a small broken piece still waiting to hear it they will replace it
This is a gift for my son so I can't really rate the product. I will say that he is picky and researches extensively so your product must be good.
First time buying here, but it won't be the last.
Couldn't find a better price than here.
Definitely will use Autohence again.
Great experience. Appreciated the call from Autohance to confirm the product that I ordered. Will buy from again if need arises.
Product was recieved in decent time with a price that couldn't be beat. I'll be shopping around here more often :)
It was easy to shop on the website. Checking out was simple and product was shipped ontime. 5 star experience overall.
Excellent so far except the packaging was really messy and was a little nervous about everything being enclosed but is was
I was skeptical about the low price. I looked up some reviews about autohance and took a chance! Great decision thanks!
Hard to search for parts on site. Had to find part through google shopping then go to your page from there.
Had a hard time getting my first order placed. It is kind of hard to rate you until I see how fast I get the product and if it is the right one.
Gain trust and grow your business with customer reviews.
AutoHance.com is committed to providing you with top quality parts from the leading name brands. Our custom and universal products are available for every make and model vehicle, and our custom tailored inventory search makes finding the right part for your car effortless and accurate.
Our History:
AutoHance has come a long way through warehousing and distributing a wide variety of products including medical technology equipment. Our warehouses have mastered the order and shipping process, with the capacity to handle any volume of sales. We are with you every step of the way; from order to delivery.
Business Philosophy:
AutoHance's core belief is to always prioritize what is in the best interest of the customer. Our number one goal is to be regarded as providing the absolute best service in the business. We monitor customer feedback on a daily basis and tailor our business to what satisfies everyone.
The team is always fostering improvements and taking pride in delighting and satisfying customers.
Our Commitment:
In order to achieve economic efficiencies, offer exclusive products and to make shipping faster and more convenient, orders are shipped from warehouses located throughout the United States that are closest to you.
Our mission is to provide each customer the best possible shopping experience for automotive accessories. We are committed to being there for you for all your performance part needs!
