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Autohance has a rating of 3.5 stars from 2,381 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Autohance most frequently mention customer service, best price, and free shipping. Autohance ranks 12th among Auto Parts sites.
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I ordered a set of EBC brake pads. Their prices were the best. I was in no rush as I was buying them for future maintenance. I think it took three weeks to get the order. The delivery time was a little extended, would have been happier if I received some kind of notice that the order was progressing. I called two weeks after the order was placed and the customer support was great. Let me know the order would be shipped by early the next week. It came as promised.
UPDATE: After extensive phone calls and emails with John, the intake still has not arrived. A label for my delivery was not created until 9/13 at 3:03pm. Mind you, I was personally contacted and assured that the intake would be delivered on 9/10. A partial refund was given and I was promised a full refund if not delivered by 9/12 at the latest. The second refund has not been placed and I'm no longer hearing back from them on email or phone. I will be taking legal action if matters are not resolved by the end of today 9/15 Scammers. I paid for a K&N air intake on 08/29 and was told the item would arrive in 2-5 business days. The email stated that I would receive a notification when the item was shipped. Almost a week went by with no update to the shipping, so I reached out to their customer service email team on 09/03. They responded to let me know that the order would be shipped out on 09/06 and be delivered by 09/10. There was never a notification that it was shipped and 09/10 came and went with no delivery. The email team has stopped responding to my messages and I have opened a claim with my credit card company to have the money refunded. DO NOT BUY FROM AUTOHANCE!
Auto Hance offered the cheapest price for my Flowmaster Cat back system. Delivery time was excellent and system fit perfectly.
Very good they werent sure if itd fit my car so they called and checked before mailing came very quickly i left reviews on the facebook pages aswell
This was the only place that I found online that offered a great discount for this product. Also, a very easy and intuitive shopping experience.
Great price and service. Easy and smooth transaction would highly recommend. Received product in good condition and delivered as expected.
I had to return my item because the connectors were different from the previous version which the description didn't mention.
Autohance has the best price around and easy checkout process! Great products and care go into the shipping as well.
Quick shipping. Great communication. The company even called me to ensure proper of the clutch and flywheel fitment before shipping.
Like the availability of parts and the customer service, please keep mr2 parts available I will definitely refer my friends
So far so good. If item arrives in one piece, then I will definitely purchase more items in the future
It was good, but answer you phone if the customer wants to call the 1 800 number provided. It was at the power time of operational business hours.
There was a back order on one set on brakes I was looking at and the customer service people were very helpful and got me what I needed.
Super fast turn around on such a large piece of equipment. I could not believe how fast the delivery was on this Bakflip! Best price I found, too!
I like the fact that I can use PayPal for fast and easy checkout. You also had the lowest price I could find online!
Seems like great prices and hopefully a great product. Product sent was the wrong part and still haven't received my over night shipping refund.
The height adjustment are set the same while the car has different height for each side... I think that may have caused my accident.
Very easy to use and fit to vehicle, arrival date changed to a day later was the only draw back. Very happy and satisfied with my purchase
Great prices cheapest I found for the item I was looking for. My car performs so much better now. Looking forward to my next purchase from autohance
Was able to find what I was looking for. User friendly website and affordable prices. Would recommend to friends.
Fast processing of order. Will ship within few minutes of ordering. Great for people who wants their stuff fast.
Customer Service called me to confirm the right parr was being sent. Great service and pleased with the purchase!
I was completely satisfied with my transaction. I even received the items extremely fast which made my day.
Outstanding product. Very satisfied with product quality and the coverage it provides for the back of my vehicle.
Great service. Called customer service to clarify that this was carb exempt as the website did not specify. It is Carb exempt
Why was shipping almost same price as part? It was small and super light. Would have been nice is shipping was free
Great Customer Service - Ordered the wrong part. The return and reorder was a breeze. Customer Service folks were awesome during this process.
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AutoHance.com is committed to providing you with top quality parts from the leading name brands. Our custom and universal products are available for every make and model vehicle, and our custom tailored inventory search makes finding the right part for your car effortless and accurate.
Our History:
AutoHance has come a long way through warehousing and distributing a wide variety of products including medical technology equipment. Our warehouses have mastered the order and shipping process, with the capacity to handle any volume of sales. We are with you every step of the way; from order to delivery.
Business Philosophy:
AutoHance's core belief is to always prioritize what is in the best interest of the customer. Our number one goal is to be regarded as providing the absolute best service in the business. We monitor customer feedback on a daily basis and tailor our business to what satisfies everyone.
The team is always fostering improvements and taking pride in delighting and satisfying customers.
Our Commitment:
In order to achieve economic efficiencies, offer exclusive products and to make shipping faster and more convenient, orders are shipped from warehouses located throughout the United States that are closest to you.
Our mission is to provide each customer the best possible shopping experience for automotive accessories. We are committed to being there for you for all your performance part needs!
