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Autohance has a rating of 3.5 stars from 2,381 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Autohance most frequently mention customer service, best price, and free shipping. Autohance ranks 12th among Auto Parts sites.
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I ordered a set of EBC brake pads. Their prices were the best. I was in no rush as I was buying them for future maintenance. I think it took three weeks to get the order. The delivery time was a little extended, would have been happier if I received some kind of notice that the order was progressing. I called two weeks after the order was placed and the customer support was great. Let me know the order would be shipped by early the next week. It came as promised.
UPDATE: After extensive phone calls and emails with John, the intake still has not arrived. A label for my delivery was not created until 9/13 at 3:03pm. Mind you, I was personally contacted and assured that the intake would be delivered on 9/10. A partial refund was given and I was promised a full refund if not delivered by 9/12 at the latest. The second refund has not been placed and I'm no longer hearing back from them on email or phone. I will be taking legal action if matters are not resolved by the end of today 9/15 Scammers. I paid for a K&N air intake on 08/29 and was told the item would arrive in 2-5 business days. The email stated that I would receive a notification when the item was shipped. Almost a week went by with no update to the shipping, so I reached out to their customer service email team on 09/03. They responded to let me know that the order would be shipped out on 09/06 and be delivered by 09/10. There was never a notification that it was shipped and 09/10 came and went with no delivery. The email team has stopped responding to my messages and I have opened a claim with my credit card company to have the money refunded. DO NOT BUY FROM AUTOHANCE!
Great service. Called customer service to clarify that this was carb exempt as the website did not specify. It is Carb exempt
Why was shipping almost same price as part? It was small and super light. Would have been nice is shipping was free
Web site was very easy to find, understand, and most importantly competitively priced tonneau cover. It fits very well and looks great!
The rail was scratched. Working with BAK on on the replacement and they said it won't ship for 7 to 14 days.
I could not be happer with my purchase or shipping. Item was exactly what was advertised and was delivered the next day.
The website is great, the picture is not accurate and made me very hesitant. I hope the right ones are shipped.
The delivery was impressively quick, the price was just right, and got what I wanted. I will buy from Autohance again.
Great prices and great service. I did have to contact the autohance to get my order shipped but once it was shipped it was delivered on time.
The ordering process was quick and easy. I got my product with no delay, damages, or complaints. It was a quick and easy install.
Very good,I ordered the wrong part an they contacted me an corrected the problem early. Good business.
I was really surprised on the quick order process and delivered. Really pleased with the overall results!
Great experience; simple to the point; easy to place order; and best of all: great discounted Price!
Order shipped quickly and below the pricing of other competitors. Very satisfied with the service and products
Keep the good prices coming guys! The products I order were an awesome fit! I will continue shopping with u guys in the future!
I was worried about fit and if the product was right for my car and he live product support was awesome he even sent me the install guide file
Product arrived quicker than expected and was packed well. The exhaust was everything I expected. You guys rock! Thank you
This was the absolute best price and the shipping was surprisingly fast. Ill be back with autohance in the future.
I love the headlights. They made 100% difference in the looks and the brightness. I would recommend these to anyone.
They have the cheapest items on the internet. I must have googled 20 different places, they had the most to choose from, for the lowest prices.
Package came early & everything was intact. Package was nicely secured. I would definitely buy again!
Correct order received on time as promised. Confirmed correct vehicle before order was completed and shipped.
Fast ship! Good customer service!
Seller willing to negotiate price due to incorrect item's description. Overall good seller. Recommended.
There was a price change overnight and called customer service, I spoke to a representative quickly and was given a coupon code. A+ service!
Great price and phenomenal site interface! Amazing delivery service and extremely easy site to navigate!
Return policy sucks. Refused to completely refund item after I tried to return it and never used it.
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AutoHance.com is committed to providing you with top quality parts from the leading name brands. Our custom and universal products are available for every make and model vehicle, and our custom tailored inventory search makes finding the right part for your car effortless and accurate.
Our History:
AutoHance has come a long way through warehousing and distributing a wide variety of products including medical technology equipment. Our warehouses have mastered the order and shipping process, with the capacity to handle any volume of sales. We are with you every step of the way; from order to delivery.
Business Philosophy:
AutoHance's core belief is to always prioritize what is in the best interest of the customer. Our number one goal is to be regarded as providing the absolute best service in the business. We monitor customer feedback on a daily basis and tailor our business to what satisfies everyone.
The team is always fostering improvements and taking pride in delighting and satisfying customers.
Our Commitment:
In order to achieve economic efficiencies, offer exclusive products and to make shipping faster and more convenient, orders are shipped from warehouses located throughout the United States that are closest to you.
Our mission is to provide each customer the best possible shopping experience for automotive accessories. We are committed to being there for you for all your performance part needs!
