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Autohance has a rating of 3.5 stars from 2,381 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Autohance most frequently mention customer service, best price, and free shipping. Autohance ranks 12th among Auto Parts sites.
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I ordered a set of EBC brake pads. Their prices were the best. I was in no rush as I was buying them for future maintenance. I think it took three weeks to get the order. The delivery time was a little extended, would have been happier if I received some kind of notice that the order was progressing. I called two weeks after the order was placed and the customer support was great. Let me know the order would be shipped by early the next week. It came as promised.
UPDATE: After extensive phone calls and emails with John, the intake still has not arrived. A label for my delivery was not created until 9/13 at 3:03pm. Mind you, I was personally contacted and assured that the intake would be delivered on 9/10. A partial refund was given and I was promised a full refund if not delivered by 9/12 at the latest. The second refund has not been placed and I'm no longer hearing back from them on email or phone. I will be taking legal action if matters are not resolved by the end of today 9/15 Scammers. I paid for a K&N air intake on 08/29 and was told the item would arrive in 2-5 business days. The email stated that I would receive a notification when the item was shipped. Almost a week went by with no update to the shipping, so I reached out to their customer service email team on 09/03. They responded to let me know that the order would be shipped out on 09/06 and be delivered by 09/10. There was never a notification that it was shipped and 09/10 came and went with no delivery. The email team has stopped responding to my messages and I have opened a claim with my credit card company to have the money refunded. DO NOT BUY FROM AUTOHANCE!
Good prices, will know about the product when it gets deliver.
Soon will know about all parts quality when the mechanic install them.
Order arrived and was packaged well with no damage. Arrived on the day it was scheduled with no hassle at all. Installed and love it.
So far it has been a great experience, I hope that the rest of the transaction goes as smoothly as it has so far.
Good, but my username and password did not work to let me log into my account, and the password repair link did not work.
Superb service and support from Autohance! Excellent transaction from start to finish and the product is excellent!
The site was easy to use, found the product I needed and check out was easy the discount code was helpful
One of the bed rails was scratched. The package was not damaged, was likely done at the factory. Not your fault.
The shopping experience was quick and easy and the Live Support was extremely helpful in making my purchase quick.
Site was easy to navigate and find what I was looking for. Best price I found for the part I was looking for.
They said 2 day shipping, messed up on the paper work ended gettin half the order in 2 days and the other part a week after.
Forgot to mention that I wanted a bing welded onto the mid pipe, but overall still great. Thanks again.
Received my exhaust system within a few days after purchase. I will definitely order from autohance again.
Missing parts! Very upset! Hope this company fixes it fast or will never buy again and tell everyone else about the crappy experience
Outstanding customer service,quick delivery, I'm pleased with my order n I will become a frequent shopper
Great experience from order to delivery. New lightweight flywheel is now on car and spinning smooth as can be.
Don't really know anyone that buys performance parts for their vehicles or even works on themselves.
Easy navigation thru the site. Great products very competitive pricing I will definitely use you guys again
Lowest price with a great site. It got here in 3 days. Incredible delivery time packaged extremely safely.
Received everything that was advertised. Took a little while but did standard shipping. Easy installation.
Cheap parts delivered quick and very helpful customer Service reps. Will definitely be shopping again
I had a great experience! Got my part for way less than any other place and the shipping was super quick!
NO issues aside from a slight delay in ship date which appears to have been an issue on the supplier end
Wow super fast transaction, easy to buy for less...thank you guys
Fits perfectly on my civic.
Make great sounds
I'm extremely
Cheapest place by at least $100. Thank you. I'll definitely check with autohance in the future before buying something else
Great prices, easy to navigate site, quick ordering! Parts were shipped complete in short time. Loved my shopping experience at autohance.com!
Gain trust and grow your business with customer reviews.
AutoHance.com is committed to providing you with top quality parts from the leading name brands. Our custom and universal products are available for every make and model vehicle, and our custom tailored inventory search makes finding the right part for your car effortless and accurate.
Our History:
AutoHance has come a long way through warehousing and distributing a wide variety of products including medical technology equipment. Our warehouses have mastered the order and shipping process, with the capacity to handle any volume of sales. We are with you every step of the way; from order to delivery.
Business Philosophy:
AutoHance's core belief is to always prioritize what is in the best interest of the customer. Our number one goal is to be regarded as providing the absolute best service in the business. We monitor customer feedback on a daily basis and tailor our business to what satisfies everyone.
The team is always fostering improvements and taking pride in delighting and satisfying customers.
Our Commitment:
In order to achieve economic efficiencies, offer exclusive products and to make shipping faster and more convenient, orders are shipped from warehouses located throughout the United States that are closest to you.
Our mission is to provide each customer the best possible shopping experience for automotive accessories. We are committed to being there for you for all your performance part needs!
