• Autohance

Autohance

Overview

Autohance has a rating of 3.5 stars from 2,381 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Autohance most frequently mention customer service, best price, and free shipping. Autohance ranks 12th among Auto Parts sites.

This company does not typically respond to reviews

Positive reviews (last 12 months): 64.3%
Positive
9
Neutral
1
Negative
4
4
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How would you rate Autohance?
Top Positive Review

“EBC Brakes good price & well packaged”

Michael H.
6/4/24

I ordered a set of EBC brake pads. Their prices were the best. I was in no rush as I was buying them for future maintenance. I think it took three weeks to get the order. The delivery time was a little extended, would have been happier if I received some kind of notice that the order was progressing. I called two weeks after the order was placed and the customer support was great. Let me know the order would be shipped by early the next week. It came as promised.

Top Critical Review

“Missing Item & Poor Customer Service”

Zachary D.
9/11/24

UPDATE: After extensive phone calls and emails with John, the intake still has not arrived. A label for my delivery was not created until 9/13 at 3:03pm. Mind you, I was personally contacted and assured that the intake would be delivered on 9/10. A partial refund was given and I was promised a full refund if not delivered by 9/12 at the latest. The second refund has not been placed and I'm no longer hearing back from them on email or phone. I will be taking legal action if matters are not resolved by the end of today 9/15 Scammers. I paid for a K&N air intake on 08/29 and was told the item would arrive in 2-5 business days. The email stated that I would receive a notification when the item was shipped. Almost a week went by with no update to the shipping, so I reached out to their customer service email team on 09/03. They responded to let me know that the order would be shipped out on 09/06 and be delivered by 09/10. There was never a notification that it was shipped and 09/10 came and went with no delivery. The email team has stopped responding to my messages and I have opened a claim with my credit card company to have the money refunded. DO NOT BUY FROM AUTOHANCE!

Reviews (2,381)

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Adam S.
0 reviews
0 helpful votes
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October 12th, 2016
Verified purchase

Easy site to use now to see if shipping and the receiving of the product will be as good... update: perfect, my k&n air intake was missing the Allan wrench but apart from that everything was fantastic

Thumbnail of user sockdav
Wisconsin
1 review
0 helpful votes
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November 22nd, 2022

Good quality will buy more parts from here in the near future the shipping was fast and easy. I can't wait until I install my clutch.

Products used:
Clutch master 725 series for b series

Service
Value
Shipping
Returns
Quality
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Jesus e.
0 reviews
0 helpful votes
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September 22nd, 2016
Verified purchase

Saw you guys had an extra 10% off with a code vs the competition. And free shipping. So those were the deal breakers for me. I loved how they sent a email to confirm fitment for my vehicle. Although it said 2-5 day shipping I think my item arrived the next day. So if they did a courtesy of doing next for free. Awesome company would recommend and buy again in the future. Really happy with. My purchase.

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Austin M.
0 reviews
0 helpful votes
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August 22nd, 2016
Verified purchase

Great shopping experience, I love that I can build credit on parts for my vehicle with the finance option that was for sure a plus, I will and have already told others about doing business with your company!

Thanks again Austin

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chris l.
0 reviews
0 helpful votes
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December 5th, 2019
Verified purchase

Impress with the price.your price was at least 50.00$ cheaper than any other web site and im one of those person who would always shop around looking for the best price and im always coming back to your web site.also impress with how fast i got my order considering thanksgiving was thursday. Place my order on monday, shipped out wednesday and got my package on friday. Thank you so much

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Lee R.
0 reviews
0 helpful votes
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January 31st, 2016
Verified purchase

I'm giving these five stars based on my ordering experience on the website. Easy to navigate and good prices. Good choice in product. Will know for sure once I receive my order. Free shipping is good.

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Nicholas M.
0 reviews
0 helpful votes
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May 23rd, 2019
Verified purchase

Finding the exhaust I wanted super quick. Confirmed fitment and bought it within a matter of minutes. Shipping said 3 to 5 days. Ended up taking 10 with the weekend. It shipped right from the manufacturer. It did ship from them until day 3.

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Andrew M.
0 reviews
0 helpful votes
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May 11th, 2018
Verified purchase

Placed my order on 5/1 got an email saying my order was shipped 3-5 days delivery. Got my package on 5/4 and it's only half of what I ordered so I called customer service. They tell me a second package is on its way and should be delivered the following week. I asked why I was never told it was two packages he never responded just said can I do anything else for you. The second package was delivered on 5-10. So in review two packages was only notified about one was told 3-5 days shipping second package didn't come until 10 days after it was ordered. Prices are way cheaper than anywhere else just don't make plans off of what they say it will be delivered by.

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Adam X.
0 reviews
0 helpful votes
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May 21st, 2020
Verified purchase

Part was exactly what I was looking for and decent price. Would have liked more pictures and customer reviews available for product. I am a complete novice at installing aftermarket parts but found installing this part to be a breeze on my 04 TL. I did have some confusion in the directions when it came to coupling the coolant lines but the rest of the installation could not have been easier. Overall I would recommend this product and site! Shipping was easy and arrived on the anticipated date.

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Andrwz C.
0 reviews
0 helpful votes
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October 28th, 2016
Verified purchase

Got my order within a few days. Also returned a part that I decided I didn't need and I had zero issues at all. They worked with me very professionally and without any trouble! Will definitely order from them again!

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Michael B.
0 reviews
0 helpful votes
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July 25th, 2017
Verified purchase

Website if very easy to use and read. Probably one of the easiest I've ever been on. From the email about making sure you had the correct truck, the follow up emails and the cost savings I'm thrilled!

Thanks!

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Emmett B.
0 reviews
0 helpful votes
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October 1st, 2018
Verified purchase

The selection is limited from Autohance, but what they have seems to be a competitive prices. Shipping of my particular product was excellent, however the item itself was missing a part from the manufacturer. I contacted the manufacturer and am waiting for the replacement parts that have been shipped. Otherwise an easy transaction with Autohance and would buy from again if they are price competitive.

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Rick E.
0 reviews
0 helpful votes
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April 4th, 2018
Verified purchase

Easy order, we'll see how the rest of it goes.

I received my bed cover in about 3 days and that's really quick! Very happy with the entire order and I recommend autohance.com to anyone that wants a great deal, quick shipping and great customer service!

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Chris N.
0 reviews
0 helpful votes
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July 23rd, 2020
Verified purchase

I was shopping for a particular exhaust in the affirm financing network where I discovered Autohance. Sale service was so professional confirming the exhaust was in stock at their facility, I proceeded with my purchase and received my order in three days! Autohance is legit. They're not like their competitors where they trap you in a back order with a lead time of 1-2 months. The exhaust is installed and the product sounds amazing! And with affirm financing allowing me to pay over time, I'd say this was an overall satisfying purchase.

Thank you guys! This is money well spent!

Affirm financing available.

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Paul Z.
0 reviews
0 helpful votes
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July 31st, 2018
Verified purchase

This is my first time doing business with this site, so we'll see what happens.

I received my order on Saturday and installed the K&N High Flow Intake Kit that evening. It was easy to install and I was impressed with how well it was designed (I'm an engineer myself). It only took me about an hour to install. I was amazed at the increase in performance! I've got K&N Air Filters on all of my vehicles along with Tornado Fuel Savers, which was not available for this engine. The High Flow Intake Kit provided even better performance over a wider RPM range! I also noticed that the gas mileage has improved if I keep my foot out of it. The only down side is that it can be very noisy. However, I use that as an indicator that I need to back off the gas. It's made my HHR even more fun to drive! I would definitely recommend this kit.

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Adrian A.
0 reviews
0 helpful votes
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March 12th, 2016
Verified purchase

I was hesitant at first because I've never heard of this place, but I'm so glad I ordered. I order this item at a significantly lower price then I could anywhere else. Shipping was quick and painless. Will come back for more.

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Steven G.
0 reviews
0 helpful votes
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October 11th, 2017
Verified purchase

Good price quick delivery but i was told product would not make ck engine light come on but thats the first thing it did truck is still new 4000 mls on it had it deleted it came back then took it off and ck engine light went away cant return it so know what

Thumbnail of user christopherk2304
Christopher K.
0 reviews
0 helpful votes
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March 2nd, 2020
Verified purchase

I received my K+N cold air intake and the kit was complete and easily installed in about 30 minutes. The shipping took longer as the website stated 1-4 day delivery but when I checked out it said 2-5 day delivery and then actually took 7 days. Not the end of the world though and I'm happy with my product.

Thumbnail of user neilj165
New Jersey
1 review
0 helpful votes
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May 19th, 2023
Verified purchase

Best price; website showed item "in stock" and it was truly in stock; promptly shipped and received.

Products used:
Magnaflow catback exhaust

Service
Value
Shipping
Quality
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ADRIENNE G.
0 reviews
0 helpful votes
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March 22nd, 2020
Verified purchase

Package was delayed delivery twice. Package was taped and damaged on arrival. Open bag and missing pieces inside. Missing (1) muffler, hangers and hanger keepers. Contacted customer service waiting for and email with a tracking number said 24 hours its now been 48 hours now. My husband has been waiting for this part. We had a problem ordering this part from another store already. Not a happy customer.

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Brett E.
0 reviews
0 helpful votes
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November 3rd, 2016
Verified purchase

They had the best price on the Intake i could find and free shipping. Everything arrived on time, box was a little beat up but that was probably the delivery company, all the parts were without any damage.

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Adam W.
0 reviews
0 helpful votes
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March 18th, 2019
Verified purchase

Had an email with John Sakin and he answered my questions that lead to me making a purchase. Great customer service. Product arrived fast and exactly as described. Best price on the Internet. Would buy again.

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Miguel L.
0 reviews
0 helpful votes
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March 8th, 2017
Verified purchase

Product came in a timely manner. Really appreciate what USP did. They placed my package some where safe were no one can see it on my drive way. That was reallu nice od the driver. Specially with all the stolen packaging that has been going around the country.

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Eric E.
0 reviews
0 helpful votes
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March 8th, 2019
Verified purchase

I could not be more satisfied w/ my shopping experience! I recently purchased a borla cat-back exhaust system for my Challenger Scat Pack. Autohance's price was significantly less than any where else I found & also provided free shipping. They processed the order within an hour and shipped it that same day. Because of their efficiency and our geographical location- my exhaust system was delivered the next day... I will definitely do business with Autohance in the future.

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Randy P.
0 reviews
0 helpful votes
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August 24th, 2020
Verified purchase

Autohance did well. But shipper fedex did not.

The size of shipment resulted in fedex claiming to have attempted delivery 3 times and claim falsely nobody was home or there was a security issue preventing delivery. I was home all day each day the shipment Was state to be out for delivery. Nobody attempted nor did the fedex vehicle drive down our dead end road.

FedEx would not respond to my attempts to coordinate delivery or hold and pick up at their local facility. Since I was not shipper I could not change or manage shipment was their claim

They did deliver on their fourth attempt

Wasted a lot of my time to be home to Be able to receive and sign for the shipment.

To be honest has changed my opinion of them and they will, not willingly, be handling any of my business shipments In future. As I felt lied too, difficult to reach and deal with.

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From the business

AutoHance.com is committed to providing you with top quality parts from the leading name brands. Our custom and universal products are available for every make and model vehicle, and our custom tailored inventory search makes finding the right part for your car effortless and accurate.

Our History:
AutoHance has come a long way through warehousing and distributing a wide variety of products including medical technology equipment. Our warehouses have mastered the order and shipping process, with the capacity to handle any volume of sales. We are with you every step of the way; from order to delivery.

Business Philosophy:
AutoHance's core belief is to always prioritize what is in the best interest of the customer. Our number one goal is to be regarded as providing the absolute best service in the business. We monitor customer feedback on a daily basis and tailor our business to what satisfies everyone.

The team is always fostering improvements and taking pride in delighting and satisfying customers.

Our Commitment:
In order to achieve economic efficiencies, offer exclusive products and to make shipping faster and more convenient, orders are shipped from warehouses located throughout the United States that are closest to you.

Our mission is to provide each customer the best possible shopping experience for automotive accessories. We are committed to being there for you for all your performance part needs!

Company Representative

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AutoHance C.
Typically does not respond to reviews

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