Avas Flowers

I'll admit, after I ordered for the Mother's Day and then read the reviews online I was skeptical. Ordered Saturday and it said delivery sometime over the next 4 days but they actually came on Sunday and were quite nice although they were expensive. Saved me on Mother's Day though and I suspect depending on your location and the local florist services it's a mixed bag but they came through here.

I ordered the "Dreaming of Tuscany" and the Peace Lily Plant at avasflowers.com for same day delivery for the passing of my husband's dad. Avas sent me an email right away letting me know that they won't be able to fulfill my order due to unavailability. I called their customer support team and an account specialist named Rhona, assisted me on how to rectify the order and recommended to deliver the "Designer Seasonal Mix Bouquet" instead as replacement and will be delivered 1 day late, and she promised that I will get something a lot better because of the mess they made. I got a nice big Peace Lily Plant but the flower arrangement was just HORRIBLE and AWFUL, looks like a crap! I was furious and upset that not only I did not get what I exactly ordered, but it was an injustice for a $55 flower arrangement. The bouquet that was delivered was like a $1 five pieces of cheap zinnia flowers, green leaves then somewhat with grassy fillers. I mean, I could literally pick those flowers from the backyard or along the sides of the road! I was enormously embarassed with my family how the flower arrangement looked like. I emailed and called AVAS customer service right away and a representative named Jen took my call. Jen was really amazing, very respectful and kind to assist me with my complaint. She was kind and fair enough to process a full refund right away. I felt that although Avas flower arrangement sucks (0 star for the product), at least they have great customer support who are very responsive and very willing to help. By the way, the 4 stars is for their customer support, very easy to reach, especially to their representative Jen, who assisted me with my order! Thank you!

Worst ever. Place my order late April for mothers day. A ridiculous 70 bucks for a simple arrangement. Ser for delivery on Friday before mother's day. Mother never received them. Checked status of my order they said they were delivered. THEY WERE NOT. So I called customer service after 10 minutes on hold I got to person. They confirmed that the status was incorrect and they were not (no...really?) delivered that they would fix it and have them delivered in sat. So sat came no delivery.so my mother called and they admitted that they messed and on Monday. (Past mother's day. And she had to work for her flower?) Monday came and went. No. F'ing flowers. So now I am disputing this on Mt CC. My advice? NEVER USE THIS GARBAGE COMPANY. THEY COULDNT EVEN MANAGE A LICAL DELIVERY 0 stars I hope u go out of business

My dad passed away last week. His funeral was set up quickly and we needed flowers. Normally, we would research a bit, but time was of the essence, so after opening up to Ava's flowers, their prices seemed reasonable. I did not notice their 1 star rating! Unfortunately, I wish I had seen their reviews. I did not. I paid $10 extra for two banners that should have read "with all our love, the XXXX. Not only did they not include the banners that I paid for, but on top of what was supposed to be a ribbon on the flowers, they stuck the word "SYMPATHY" that looked like it was written by a 5 year old! We were mortified when we arrived and saw the spray standing next to my dad's casket. I immediately took off the childish sympathy banner. We do not get a redo in how we honor our dad during our last moments at his service. We paid almost $200 for this spray, which included a ridiculous $25. "Processing Fee." This morning I called to voice our disappointment with what had occurred, the person on the other line gave us the scripted "we're so sorry for this situation" blah…blah.blah. He offered to refund $10 for the banner we had paid for and did not receive. I was appalled that there was zero restitution for the embarrassing and poorly written word "sympathy" that had arrived at the the service. After much going back and forth, they decided they would be gracious, and refund an additional $10. The total was less than their processing fee!

All I can say is that this was a lesson learned. I can't even imagine what their deliveries are for people that don't see what they paid for. Never again, Ava's flowers! There's way too many florists to have to pay someone for what I find to be an
I attached a picture of what they showed on their website, and a picture of what we received.

Paid 90$ for a 10$ bouquet. I know better than to order something before I read the reviews. Obviously they don't care. What I ordered what I got. Flowers were old and wilting. This place needs to be shut down.

I provided Special instructions which were not followed and got a refund of $19. I spent $96 for the order. Flowers look Nothinhg like I ordered nor the picture. I actually had to go by the person home to put the flowers in their house since no one was at home! Totally out of my way.
Will Never Order from this company ever again.

I ordered flowers for a friend's 96th birthday three weeks ago, and they were not delivered to the recipient as Ava's Flowers reported they were. I have responded to email and text messages prompting a review, and I've spoken to three different service people by phone to report the error and request a full refund and have received absolutely no acknowledgement that there was an error and they're prepared to make me whole on it. They seem prepared to keep my money — about $100 — and do nothing to fix the problem. I will never ever use this service again, and I'll spread the word far and wide.

I ordered flowers on Avas website to be delivered to my niece. One of Avas customer service representative called me to tell they didn't have the arrangement I requested to be delivered on the date I wanted. I told them to replace the arrangement with something comparable. The customer service representative told me she would replace with roses. I said fine, but had to be beautiful. What a disappointment, the roses had short ste't ums and looked horrible in the vase my niece used. The vase was for long stem roses. I paid $95 and it was not worth the money. I do not recommend Avas Flowers. Don't order from them, you will be very disappointed.

My work family sent an arrangement to my sister for her husband's Celebration of life services. The date of delivery was wrong so the arrangement never made it to the service. Had to call multiple times to get corrected. Then upon arrival the arrangement was poorly put together and was tiny not many flowers or the beautiful green foliage as pictured nothing even close. It's supposed to be a standing basket and the basket is too tiny to even fit in the stand we have. Totally disappointed!

This company sucks. I ordered flowers for same day delivery and they didn't get to address requested until the evening of the next day. They tried argue me down that they delivered the flowers. After digging deeper the representative said oh we did not deliver. Then the order comes and it looks nothing like what I ordered.

I'm not sure that this company actually ever delivers flowers, as there are many reviews about them taking a customer's money and then never delivering or responding to inquiries. If you place an "order," you are basically just authorizing them to steal your money.

I ordered a dozen red roses for to surprise my wife at work for Valentine's Day. She received blue flowers with many of them broken at the stem. It looked awful and embarrassing. I paid over $100 for their product/service and they failed MISERABLY. Based on the reviews I've seen, they should be out of business. Do NOT use their services. It's pathetic.

I ordered flowers for my girlfriend 5 days before her birthday to be delivered ON HER BIRTHDAY. They didn't show up until the day AFTER her birthday. What a bummer. Do yourself a favor and find somewhere else to purchase your flowers. You will be disappointed with Avas Flowers.

NO STARS…Do not buy from this company. They will rip you off. They SEND YOU FLOWERS they want you to have and not what you ordered. And the flowers are a lot cheaper. I ordered my wife a beautiful arrangement that cost nice money and they sent me flowers that look like they came off the street. It took a while before they picked up the phone when I called them. They said they would call by the end of the day. Instead, They sent another set of flowers. We had no idea the flowers were coming. AGAIN, not what I ordered and the arrangements look cheap. Never got a phone call back
From them. It was a special occasion for my wife and she was very disappointed. Never gave me the opportunity to ask for a refund or select another arrangement. I will never recommend this company at all. I am very disappointed.

A $150 Bouquet. 3 days late and I could have got better from Kroger. It took three days to get a live person on the phone. And that was no help. They could not give any delivery information. Could not tell me where the flowers were coming from.

I had a terrible experience with Ava's flowers. First of all, their online presence is deceptive, looking "local" no matter where you search. But they definitely are not. They are a big corporation that farms out the orders to local dealers and takes a cut. In my case, I ordered two orders and only one was delivered. When I called them out on it, they apologized and promised to deliver the second order the next day and gave me a tiny $10 refund for my troubles. The next day, the bouquet they delivered was small and unimpressive - definitely not a value for what I paid for it. It looked nothing like the picture on the website. When I called and complained, they said they had "followed the recipe" to the letter, that I hadn't ordered what was pictured. While technically accurate, I find it deceptive. I will never order from them again.

My husband tried to order flowers for me, and he thought this was a legitimate business and was local. He received an email asking to call. Since he is deployed, he isn't able to call so his dad and I called.

When I called, a lady picked up and I asked about the delivery status of the flowers. She put me on a brief hold, then asked if I wanted the order canceled. I told her no, then she hung up on me, then a recorded voice said: The conference call has been disconnected.

Had to dispute the claim through our bank.

If you read the email, it looks like some wording scammers use.

Ordered flowers for Valentines Day, ordered 4 days in advance. They were never delivered, although they claim they were. Called my CC company to stop payment, the operator said, wow, you're the second call today about AVAS FLOWERS. This company is really a scam. Google should not allow it to come in so high up on the search.

When I contacted AVAS Flowers, the first question I asked was, "are you a local florist"? I was told they are a local florist. LIE #1. I then asked if it was possible to have a dozen roses delivered early in the day (I called just after 9:00 AM). I was told that the arrangement would be prepared right away and delivered as soon as it was ready. LIE #2. At around 1:30 I called again, and was told that the arrangement would be delivered by 3:00. LIE #3. It was finally delivered about 3:45, and they were short roses. I asked the delivery person why they were so late, and he told me that the order stated "deliver before 7:00". I believed that the roses would be long stem (considering what I paid), but they were short roses. Needless to say, I would NEVER use this company again, and I encourage anyone ordering flowers to use your local florist,and stay away from AVAS!

To be honest I transposed the house numbers on the address when placing my order. I received an email stating that the order had been delivered. I then contacted the person I sent the order to and asked if the plant was pretty. They told me they did not receive the plant. I went on the AVAS website to see what the issue was and discovered the transposed house number. I called AVAS and was told the order had been delivered to the address I had shown. I asked the recipient of the plant to go to that address and inquire about delivery. Turns out that there is no such address on that street. So, I called AVAS again. Told them no such address, asked them where the plant had been delivered. I was initially told since the fault was with the address, that there was nothing to be done. The plant was delivered, and I had no recourse. I disputed this with my bank and the money was returned via this. Then about three weeks alter after MANY, MANY phone calls to AVAS I finally received a refund. Needless to say, I was not very happy that I was at fault for the transposed house address, but then was told it was delivered to an address that did not even exist, and only after taking the money back via my bank did, I get any kind of resolution. Still didn't get the plant, don't know where it actually went. If anywhere at all!

I ordered a large arrangement, there were maybe12 flowers. Paid extra for delivery by 2pm, they couldn't tell me when to expect the delivery and asked for an alternate address. After paying 95.00 with no guarantee of when they would arrive, I had to ask my co-worker, who was leaving and I'd never see again, what her home address was, because the surprise flowers I got her would not arrive on time. I was frankly embarrassed at what showed up, over an hour later, and was beyond upset at what I paid for a few flowers. I could have gotten something much nicer at a grocery store.
I would not recommend and I will never use this sorry excuse for a company. When I contacted them for assistance, I was continually put on hold, the entire conversation for over 40 minutes with 90 % of that being on hold. I was offered a $10.00 discount on my next order for their incompetent services. 100.00 credit would not get me to use this company again...

Second order #******* was never delivered. Customer service phone number hangs up. Can't reach a live person. Shame on me for trying to order flowers a second time for my wife. This order was $140.10. Alas Flowers only takes your money and never thinks twice about robbing you.
RUN AWAY QUICKLY NEVER CALL THEM!

I ordered a special bouquet for my wife for Valentine's Day/our first ever Anniversary (we were married last year on the 14th). Not only was the delivery not made on the 14th, but I was not contacted about this until the following day, the 15th in which I received an email stating the delivery would be made 3 days late on the 17th because "the arrangement I ordered was not available". No one called me day of to inform me of this or to ask if an alternate arrangement would be suitable if it meant being delivered on time. I then received another email stating that delivery was attempted on the 17th but could not be made. Well sorry for them, but I have a ring camera and there was NO attempted delivery. It's now the 19th, 5 days later, and the delivery has STILL not been made.

Ava's flowers is a JOKE and does not know the meaning of the term "customer service." Use someone else.