Avas Flowers

My dad passed away last week. His funeral was set up quickly and we needed flowers. Normally, we would research a bit, but time was of the essence, so after opening up to Ava's flowers, their prices seemed reasonable. I did not notice their 1 star rating! Unfortunately, I wish I had seen their reviews. I did not. I paid $10 extra for two banners that should have read "with all our love, the XXXX. Not only did they not include the banners that I paid for, but on top of what was supposed to be a ribbon on the flowers, they stuck the word "SYMPATHY" that looked like it was written by a 5 year old! We were mortified when we arrived and saw the spray standing next to my dad's casket. I immediately took off the childish sympathy banner. We do not get a redo in how we honor our dad during our last moments at his service. We paid almost $200 for this spray, which included a ridiculous $25. "Processing Fee." This morning I called to voice our disappointment with what had occurred, the person on the other line gave us the scripted "we're so sorry for this situation" blah…blah.blah. He offered to refund $10 for the banner we had paid for and did not receive. I was appalled that there was zero restitution for the embarrassing and poorly written word "sympathy" that had arrived at the the service. After much going back and forth, they decided they would be gracious, and refund an additional $10. The total was less than their processing fee!

All I can say is that this was a lesson learned. I can't even imagine what their deliveries are for people that don't see what they paid for. Never again, Ava's flowers! There's way too many florists to have to pay someone for what I find to be an
I attached a picture of what they showed on their website, and a picture of what we received.

Ordering Flowers from this place was OK until the last screen when suddenly there was a $25 "convenience fee" tacked on to the total without any previous warning. Convenient for whom? This quickly erased sny discounts offered on the menu. Buyer beware!

I ordered flowers paid over $100.00 to date still not received. Customer Service does not pick up or puts you on hold and hangs up. They lose your customer number so you can't track or change it. BEWARE. They don't send receipts by email as requested.

I should've read all the other complaints with Consumer Affairs. I ordered an arrangement with this company to be sent to a friend for Christmas. What they sent her, contained dying flowers, no Christmas bow and no red vase as were clearly advertised and paid for. Contacted the company via phone but there is no way to speak to anyone a recorded message that hangs up on you. I sent him a complaint via their website. They contacted me telling me I could either have my friend be "available" to return the order and get a new one, or they'd give me a total refund if my friend "made herself available" to return it, or they would give me a 50% "discount" and she could keep the dying arrangement! Who does Business like that? This is pathetic! First off, my friend isn't able to "make herself available" at their convenience...nor should she have to, since it was their fault for sending her an arrangement that was not only dying, but wasn't the one that was even close to the one being ordered! Absolutely pathetic. Again my fault as I should've read the numerous and terrible complaints lodged with Consumer Affairs. Do NOT order from this company.

I ordered the cheerful bouquet on the left, but they sent my grieving friend (who lost both parents within a few days of each other), the ugly, depressing flowers on the right. They did tell me they had no yellow roses, gave me the choice of red, white or orange. I chose orange because everything else would stay the same. Nothing matches in the bouquet they sent. "My sun, moon & stars" is the bouquet I ordered. What they sent wasn't even close to what I ordered. It cost me a total of $79. They offered me a $10 refund. Not OK. I am contesting this with my credit card company.

I've read reviews on this flower shop and brushed it off since I spoke with customer service and they guaranteed service the same day. So I thought to give it a shoot. Unfortunately, that was a mistake. Plus they were very expensive for a bundle of flowers that died in less than 4 days. Very disappointed.

Ordered funeral flowers for my friend's mother's funeral. Specifically requested a basket - got a cheap plastic vase. Said no carnations. There were carnations, and cheap purple fillers. Worst of all the arrangement cost $180.00 but looked like a $49.99 arrangement. Extremely disappointed and embarrassed for what showed up under my name. On a one to 10 scale, I give them a 2 -for delivering timely, and to the right funeral location. Do yourself a favor and find another florist.

I would not give them one star if that option was possible. STAY AWAY! The service fee for my $55 order was $28.99 More than 50% of price of flowers. They misrepresent who they are and where they are located. I called the 800 phone to inquiry as to the high price I was told "all the florists do it" Charge a consumer $28? No they don't! Bait and switch company IMO

I ordered flowers for my grandma's 87th birthday on 2/23/22. I was told they would be delivered the next day. My grandma did not receive them until today, 3/1/22. When my grandma opened the box, the Orchid Plant was completely dead, no chance of reviving them.

I spent about 45 min on phone with representative before they finally issued me a full refund. I was very disappointed.

I guess I should have came here first before placing an order with this shell company for Florists. I placed an order for delivery on Valentines Day, (2/14). I received an email confirmation confirming delivery on 2/13 or 2/14. Well, NO delivery and NO way to speak with someone live. Their "Customer Service" (800) number is an endless loop of automation. When I was finally able to figure out how to get into que to talk with a live representative, I was kept on hold for over 20 minutes and then hung up on by an automated operator saying the extension was NOT valid. I placed a second call, only to have the same thing occur. I will contact my credit card and place a dispute for their instantaneous charge for my order.

As a side note, ALWAYS look at ordering websites for a clear way to contact them in the event of an order issue. If you look at their website, AVA's Flowers are deceptive and misleading on how to contact them. After over an hour of searching, I found a random email address for Customer Service issues, (*******@avasflowers.com) and have zero faith in resolution.

Do yourself a favor and go to (800) Flowers and save yourself the hassle of a website purposely misleading potential buyers. (ZERO STARS)

Horrible company. I will never deal with them again. I pay $105 for some dead flowers. They delivered half dead flowers and I paid for large and got small. I ask for a re delivery and they say we will credit you $15. I say no I want them re sent and they say tomorrow they will do it but the job is closed because of the snow storm we have and then Christmas so I tell them that and they say Monday won't work so here we are I'm out $105 my wife now has some should be beautiful flowers that are half dead. I'll never use or recommend you guys agin. Merry Christmas

I ordered flowers for a friend's parent's funeral. The evening after the funeral I was contacted by the company and told they did not make the delivery but they would discount the order $10 and deliver the following day. I repeatedly explained it would be too late. I asked for a refund over and over but the sales person just kept lowering the charge $5. On an $108 order that was never delivered. I finally hung up.

Avas Flowers did NOT deliver my Flowers order for Valentine's Day. No text, email, call - terrible service. They also have a hidden service charge of $23. Will never use the again!

I ordered a dozen long-stem roses to have delivered to our hotel room in Maui to celebrate our 10-year anniversary. I placed the order five days in advance and was promised they would be delivered to our hotel room either Sunday evening or Monday morning. (The day of our anniversary.) I asked several times; "Are you sure you can deliver on Sundays and holidays?" "Oh yes, this delivery is guaranteed."

Monday came and went with no flowers, AND, no email, text, or call letting me know the status of the order. I called in on Tuesday morning and only got an automated system. They called back a few hours later and said they could deliver them on Wednesday, which was two days past our anniversary, PLUS, the day we were leaving Hawaii.

I can't tell you how disappointed in them. I highly recommend YOU NOT use this service.

They have been bypassed the worst experience I've ever experienced ordering flowers. I made an order before 9 AM on May 10 asking if they could make sure that it was delivered by 5 PM because that is the time my mother would leave work. They actually told me that they would have it delivered They have been bypassed the worst experience I've ever experienced ordering flowers. I made a order before 9 AM on May 10 asking if they could make sure that it was delivered by 5 PM because that is the time my mother would leave work. They actually told me that they would have it delivered by noon and I would get a confirmation email, however I waited until 521 because I was extremely busy at work. My mom has yet to receive the flowers at that time and she was already gone for the day. I called the customer service line. I asked what the problem is in addition to add I paid $15 more for the same-day delivery. They did not get delivered the same day they got delivered the next day at 4:20. My mom sent me a picture of the flowers and it was not what I ordered and I paid $120 for them.

I ordered a $300 bouquet for a funeral that got delivered 3 days late which was 2 days after the funeral. Avas refunded me $20. Never will go with them again

Ordered flowers for my daughter's birthday today.
The only thing good out them was the delivery was prompt. I upgraded to the largest bunch of flowers, I could of bought the same thing in a grocery store and saved $80. I will never order from here again what a joke.

Worst customer service ever. Had flowers sent to a friend for her birthday and the flowers arrived moldy and fell apart immediately.

Contacted them-was offered a new delivery or 50% off the price I paid as a refund. Told them I wanted a full refund and they informed me they would have to send the florist out to retrieve the arrangement to assess it and determine if a refund would be made. What the actual hell?

My friend is already mad at me because the arrangement look so $#*!ty, and I'm supposed to tell her that the floor is just gonna come and take her back?

Ordered Birthday/Valentine's Day 2/14/24 flowers for my wife.
It's Friday 2/16/24. No flowers and no answers from this fake company.
This company needs to be taken out of business.

I was so disappointed whit what we received. It was a totally different flower arrangement from what i picked from their website. I do understand that theu have a policy were in they could sunbstitute certain flowers/plants if unavialbale but getting a totally different flower arrangement is unacceptable. What makes it worse is they dont have any customer service personel that you can talk to. Smh

I placed my order 5 days ahead of delivery date. My order was canceled on the Morning of Mothers Day leaving me extremely disappointed and angry. Unable to contact, no option or offer to substitute, just canceled! Thanks for nothing! Way to leave me feeling like a disappointment to my mother Ava's Flowers!

I ordered flowers for my friend's birthday, half way across the country. The first problem was a $24 Service fee at checkout which increased the cost 62%! They did have a coupon for free delivery. I ordered on Friday for Monday delivery. I then received a message saying they were out of what I ordered and they gave me options to select from. I ordered new flowers which were delivered a day late. The good thing is that the flowers were fresh when delivered and my friend was pleased. My rating is generous!

I ordered a large Boquet of purple and pink flowers to be delivered to a friend in the hospital. I also order a full size greeting card. I spent $100 to have a nice large Boquet of flowers. What was delivered was NOTHING like the picture and half the size of the medium sized arrangement pictured on their website when I ordered a larger bouquet. No ribbon or bow on the vase. No card. Completely misrepresented by the website. Not even the correct colors and full of cheap carnations. I'm embarrassed that they delivered less than I could have gotten from a gas station. It was meant to be beautiful and cheerful…instead it was sad and cheap looking. Shame on Ava's Flowers for taking advantage of people. They offered 50% refund but that doesn't buy me a new bouquet at a different florist. Such a complete rip-off!