Avas Flowers

I let the phone ring and ring... Now I find out it was not the 'Local Floral shop" and then the "extra" service charge was almost as much a the price of the Bouquet itself. That was the reason for my phone call.

This is a horrible place to get flowers. They do not do what they say they will do and refuse to refund no matter what the issue is. They are a call center that brokers out flower orders. The flowers are never what you order! BUYER BEWARE

Absolutely awful experience. Just randomly cancelled my order 2 days before Mother's Day. Could not get through to find out why and they do not have a customer service team to speak of. DO NOT MAKE MY MISTAKE! This is a scam and a rip off. How they are maintained on Google with these reviews is beyond me.

Salesperson, after a very lengthy process finally told me the price of flowers and delivery. I later learned that I payed twice the amount for flowers and delivery. Who got the other half? The company that AVAS contracts with to manage this transaction. Shame on you AVAS!

Seems like a legit company, but they didn't deliver the flowers when they were supposed to. They were supposed to deliver them on Sunday, then they said that they delivered them on Sunday, but there were no flowers. I called Monday, they said that they would deliver them by the end of the day, and if they didn't that they would refund my money. They were not received on Monday. I ordered flowers from Urban Stems (absolutely fantastic company) who actually got my flowers there earlier then expected. Now Ava said that they have picture confirmation of delivery. I have asked to see the confirmation, and it has not been sent to me after 2 days, and they won't give me a refund. So I'm out $100!

I ordered Tulips to be delivered. They were promised before noon. The App said "out for delivery" all day. Bottom line. They were never delivered. We were on the phone for hours trying to get someone to help. No one helped. The next day after more hours on the phone, we got a supervisor. I did get a refund but, I had to get flowers from a different place.

Used the online site to order flowers. Cost included a $20 service fee plus delivery. Next day got a text that said they couldn't deliver to businesses so they needed a home address but person would not be home to receive. I had to argue with customer service to cancel and spent 20 minutes on the phone with them. After I asked to cancel because of not being able to deliver, miraculously, now they said they found a florist could deliver them and gave me the hard sell to not cancel. Awful service-- and I will not order from them again!

Started my order online, had a question and called. Lady was nice and took my order, but online offers were not possible. Anyway, got to the funeral home and what I ordered vs. What i saw was not woth the $$ I spent. Nor what we discussed. Pictures of what was ordered vs. Delivered.

Not only did I give them the order for next day delivery but when they did not deliver it I let them give me the next day delivery and never delivered it. On a day of the funeral I never got it. They sent tan email that they sent it the grieving family. It never came it was so horrible to bother The grieving family over such Petty foolishness I would never use them ever. They cannot even respect the the dead this was the last time for the person to be honored and they didn't care had to go to the Bank and fight them for that money back.
Very Sad.

My flower order that was delivered looks pitiful. The one I ordered was beautiful. The mylar balloon was nit attached and my order was over $90. Photos attached to prove my statement. I am also submitting to the BBB in Florence, AL.

Did a rush order the dat before and the flowers still haven't made it. When called they said good news they were out on the truck. When I called back 3 hours later they said they didn't know where they were.

2 years in a row messed up Christmas orders for elderly grandparents. Gave them a second chance... messed it up again! Offered 15% discount and resend at new years. What a joke! Use a local florist Ava's is terrible cannot send pictures because they never received the orders. Had get different local florist. Would reccomed them for a hamsters funeral

Twice I was told a photo would be taken at the delivery site. A week later…Finally I received a photo of a hand holding a cheap vase, cheap flowers next to a window! $100 flowers! Don't use Avas flowers!

I will never order for Avas again. I get substations, especially in this economy. Their website says the flower will be of similar color of of higher quality. My $75 arrangement was half the size of what was advertised and was missing 3 of the the flowers, way under the quality I paid for.

I also bought it fo the "pop" of color. Why advertise an arrangement you cannot make?! Do not order the "She's got style, she's got grace." I am happy to show you a side by side of what was on the website and what we got. SUPER disappointing.

I will never use this company again... They couldn't deliver as I ordered, the flowers weren't available and the date of delivery wasn't available. I ordered it on a specific date so that the recipient would be there and then they failed to deliver on that date. The recipient wasn't going to be there the next five days and they refused to give me a refund. So I guess some random person is going to receive the flowers because they refused to help me at all on the phone. The customer service is awful, I waited on hold for thirty minutes and when I finally reached a living person to talk to their English was so broken I could barely understand it. This has ruined my whole day. 0/10 do not recommend. If I could rate them lower than one star I would. Such a scam of a place. Never again.

Ordered flowers from Avas for my wife. They showed up looking like walmart store bought flowers stuffed in a vase. They redelivered them looking exactly the same a 2nd time. And then when I wanted a refund they wanted to go pick up the flowers an take back. The flowers look like they are arranged an packaged by a manufacture in bulk. It was embarrassing for anyone to think I would order flowers looking like that an send to my wife's work.

Ordered flowers the Friday before Mother's Day to be delivered on or before Mother's Day. Mother's Say comes and goes and the flowers aren't delivered. Noon on Monday they finally reach out because of a "problem" with the order. The "problem" …? They don't have the arrangement I selected from their website. They tell me this AFTER Mothers Day? They then offer to deliver a "designer selected" arrangement instead. What?!? What really nice flowers are even left after Mother's Day? For almost $100 with an egregious $28.95 service charge (!) you are going to send my recipient an arrangement of whatever flowers might be left?! AND deliver it a day late? No thanks. There is no excuse why they didn't contact me on Friday after the order was placed to make alternative arrangements. This was totally unacceptable.

I was initially happy with how easy it was to order Avas Flowers from a different state online. However once I submitted my order (Beautiful pink and purple arrangement) I was then sent an email that the flowers I had chosen were not available and I had to pick from a lesser option listed (Sun flowers) Thinking they would be in a equally pretty arrangement, I was sadly mistaken. They ALSO informed me that I had to change my original selected delivery date! So said flowers were delayed a day past my desired date. I can't get ahold of anyone who is willing to refund or fix this issue and their guidelines state they don't do refunds without a return within 24hrs.
Not pleased with the flowers delivered for the price I payed. I do not recommend this company.

I had a specific day I needed flowers delivered to a special little girl, just out of surgery. They said it was same day delivery and I paid extra $28 for same day delivery and 9.99 for delivery charge. Sent me a text saying they were delivered but they were not. Called and opperator said it was a holiday ( which it wasnt) and then told me to call back another day. I paid $110 for flowers that did not make it to this precious little girl that just had surgery. I will never use this company again

I spent $85 to send a bouquet. I upgraded the one I selected, and during checkout I was charged a$25 service fee (not for delivery)! The flowers that arrived were 1/3 the size of the ordered arrangement! Two days later the rose pedals were falling off. A scam, ripoff, call it whatever you like. JUST DON'T ORDER FROM THEM.

On a Thursday morning i ordered flowers for a funeral to be delivered Saturday. On Friday afternoon they called and said that they couldn't deliver them for the funeral but would deliver them at the home on Monday. I insisted that they be at the funeral. He didn't seem to listen or care and offered me a discount to be delivered on Monday. I finally said to cancel my order and give me a refund. He said that his supervisor would call me in a few minutes and never did. A refund did show up, but no explanation, apology or flowers. I was very upset with their lack of professionalism.

I ordered flowers for a dear friends 82 birthday and paid extra to make sure delivered on her birthday and wasn't delivered. Tried all day yesterday to get a response on way and nothing. Finally got ahold of someone today said try to get delivered tomorrow. I have used this company three times and every time had issues. DONE!

I ordered flowers to get delivered to both of my daughters for vday… meanwhile I've never received a phone call as to why they weren't delivered and when I called them nobody ever answered! Thanks for ruining my gift to my daughters I literally spent $200 with you people I want my money back at this point. You people are sick. Do not order from them at all.