Avas Flowers

Called Valentine's Day morning for a delivery of flowers. Charged. $10 delivery charge and a $29 handling charge that they don't tell you about until you've got your credit card information in and can't go back.

Then they send an email saying it won't be delivered till the day after. I get this message at 1:30 in the afternoon and spend 30 minutes on the phone to cancel the order.

DO NOT. I REPEAT DO NOT EVER USE THIS COMPANY. I wish I had checked their reviews prior to ordering with them.

Ordered flowers for my wife(45th anniversary) on March 16th 2022 for delivery on 03/26/2022. Flowers never arrived. AVAS customer service was useless, still waiting for their call back, after calling them at least 3 times, and emailing them. No refund yet offered or given. Stay away from this online florist. They are the worst

Flowers didn't arrive on two separate schedule dates hours spent on customer service wait time, several emails. 3 weeks after the original scheduled date the flowers arrived. Shop local!

If I could give them zero stats I would, they not only ruined one of my husband's memorial services but two, I placed a total of 4orders for the 2 services and I only received 1item at each service, they ruined what was supposed to be closure, I never would have suspected that this would happen. They are absolutely horrible and I will never ever use them again for anything. I don't recommend them to anyone what so ever.

I ordered flowers from Avas Flowers. They got flowers from Shaw's! I am furious. I wanted the expertise of a florist and absolutely, I did not want flowers from a supermarket. That's what I paid $90 for? The flowers don't even look like what I picked out. Nobody ever contacted me. I tried to sipport a small business. My son, daughter-in-law, and ai all got screwed. Talk about misrepresentation and bait and switch! Take your business elsewhere!

I placed a 175.00 order to be delivered by 7 PM to my wife for our 30th Wedding Anniversary. The flowers were not delivered; however Ava's Flowers sent me a delivery confirmation. I called company and got nowhere with the customer service representative and had to ask for a supervisor. The supervisor talked me out of canceling and promised an early delivery the following day. The next day the flowers were not delivered. Two days in a row the delivery was missed. In all I spoke to the company 4 times, was placed on lengthy holds each time and the representatives including management were hard to understand. Overall, I am very dissatisfied and was surprised to find that Google had them listed as a sponsored business. I would not recommend this company.

This is the second time using this company I should of made my first order should of been the last delivered to the wrong house they put in another order then called me the day of delivery and said they dont have what I want I was offed a replacement of a beautiful bouquet of flowers with regular card ribbons etc. I got none of the instead I got flowers in a sealed box who does that delivery date was the 5th delivered the ninth never again

I ordered flowers on May 1st to be delivered May 2nd. They were never delivered. When I called in the evening to check about them they told me they could deliver the next day which was obviously too late.

Placed the order at 9am for same day delivery. They contacted me - we can't do it today but can do it tomorrow. I said then cancel the order. They then said they would deliver the order today. 8pm - no order. All they had to do was be honest. My person is turning 93 and I really wanted the flowers there today on her birthday. Honesty in business is completely gone. I should have checked the ratings before ordering. My bad. Live and Learn. Don't believe when they say same day delivery.

I should've read all the other complaints with Consumer Affairs. I ordered an arrangement with this company to be sent to a friend for Christmas. What they sent her, contained dying flowers, no Christmas bow and no red vase as were clearly advertised and paid for. Contacted the company via phone but there is no way to speak to anyone a recorded message that hangs up on you. I sent him a complaint via their website. They contacted me telling me I could either have my friend be "available" to return the order and get a new one, or they'd give me a total refund if my friend "made herself available" to return it, or they would give me a 50% "discount" and she could keep the dying arrangement! Who does Business like that? This is pathetic! First off, my friend isn't able to "make herself available" at their convenience...nor should she have to, since it was their fault for sending her an arrangement that was not only dying, but wasn't the one that was even close to the one being ordered! Absolutely pathetic. Again my fault as I should've read the numerous and terrible complaints lodged with Consumer Affairs. Do NOT order from this company.

I placed an order for flowers for a remote colleage, the office pitched in for them and some chocolates. Avas sent a randome 'problem with order' email, after 3 days of digging, I figured out the chocolates were not delivered. There's noone to call or write to make it right, the pop up service indicated 'no add ons found', well no kidding, because pretty sure they didn't deliver. Oh, and we paid $24.99 for the whole order to be delivered. I won't use them again.

This is how Avas flowers does business. You go on the website and order the flower arrangement you want. They try to upsell you on everything including the little card.
OK, I sort of expected that. So I order the arrangement to be delivered to my mother on Mother's Day several days prior to Mother's Day. I wake up Mother's Day morning to an automated email, telling me they don't have that particular arrangement available and they cannot deliver on the day that I picked. They told me this on Mother's Day, now I have no other options. This company is nothing but a scam. They cannot deliver what they advertise. Do not waste your time and money dealing with this incompetent business. They will not deliver.

I paid a lot of money to have a bouquet of flowers sent to my clients for the purchase of a new home. I placed the order at 10am. The agent said it would be delivered in 4 hours. The home is 9.7 miles from the florist. It took them 9 hours to deliver them and the driver left them outside of the door in the heat! I was so upset with them because they ruined the only moment I had to add a Wow! Factor to the home purchase. Their way of rectifying the situation was to give a 10% discount, when I paid $125.

Use them only if you don't care how they treat you!

Avas Flowers is saying the florist they work with tried to deliver the order but the person refused. My friend wasn't home to answer, and now Avas Flowers won't give me a $81.59 refund. My order # *******. The company is not responding to calls, horrible customer service. Wanted to order flowers to a friend who lost her grandmother.

Scam. Looking for a florist in a particular town? Ava's is NOT there. They are an internet company that posts photos of their arrangements and when they coomunicate to the local florist they state a list of flowers that is NOT representative of the photo - much less. Talked to two local florists who both stated they get nothing but complaints about them... DONT USE THEM!

Do not order your arrangement through this company! I ordered flowers for my father's casket and they never arrived. I ordered a whole week before the funeral with a delivery day a day before the funeral. They never contacted me to let me know they couldn't fill my order or allow me the opportunity to order from someone else. I'm mortified that I couldn't make my fathers last day above ground beautiful and embarrassed in front of family and his friends. They had the nerve to offer to send a arrangement up to $40 to someone of my choice to make it right. I told them "Ok, send them to my fathers next funeral ". I will never recover from this humiliation.

Horrible! I ordered flowers for a Memorial service and was guaranteed delivery by noontime on 9/16! I placed the order on 9/11. They even has the audacity to charge me a "$25 Service fee" to guarantee fresh flowers and a noontime delivery today! When the flowers hadn't arrived by 3:15 I called, they checked and told me the flowers were "in route" and guaranteed they would be there by 7! Totally missed the Memorial Service AND still have NOT been delivered! Stay away from this pathetic business!

I spent over an hour of my time (an hour I'll never get back again) looking on their website. I chose an arrangement@ $69.00 I called them this a.m. to order, they were nice and helpful. However-- once we got the details worked out and she added up the charges she quoted a total of $118.00! The rep tried to tell me that it included a $24 UNIVERSAL Floral fee that ALL flower shops charge. I refused to pay it and after considerable debate she actually hung up on me. RUN---
DO NOT WALK AWAY FROM THIS PLACE!

They didnt have the right flowers and called to tell me. Then they called me a few hours later and said the same thing again, not knowing they had already called. Then they didnt deliver on the right day and never let me know. Customer service agents barely spoke English. Dont use them. Too unreliable.

They took my order, my money and promised delivery on Saturday then at 4:00pm on Saturday they text and say they can not deliver until Tuesday. It was for my 89 mother in law in the hospital. She was waiting all day. I was embarrassed and we were both disappointed. Please avoid this company.

I ordered sympathy flowers from Ava's flowers which was $173.64. I placed a order over the phone because I live in Philadelphia and my aunt lived in Virginia. I wasn't getting to Va until the day of the service. I received a text saying my flower had been delivered however it was never deliveredScammers! Don't order from these ppl!

RUINED OUR ANNIVERSARY! Placed an order over a month ahead of delivery date. Paid every premium payment option available to ensure the best flowers and timely delivery. Still failed to deliver flowers by promised time, when I called I spoke with someone who claimed they spoke with the deliverer and assured me that it will be delivered today and that they would contact me proactively when it happens. Two hours later I call back, still no delivery, and they claim that the delivery for today was cancelled and they will attempt delivery tomorrow. Tomorrow is not my anniversary, today is, and I provided over 30 days worth of notice for this delivery to happen. Avoid this scam of a company.

I placed an order with this company 07/12/2023 and in their photos of the flower arrangements everything looks very good but when you pay and they send you the real flowers it doesn't even look like the photo you ordered. Apart from the fact that if you want them to send you the flower arrangement before 2pm, you pay an additional $9.99, they don't even comply with that delivery policy. Believe me, if you want to surprise the person you love, don't order with Avas Flowers, both you and the person you want to surprise will be disappointed. I called to get my money back and I'm still waiting for a response. I had to call my bank to investigate and report it because I think it's a fraud. I set both picture the one that's I see in the web site and the one that's my wife received.