Avas Flowers

I ordered a bouquet each for my daughter & her friend who are at college 15 hrs away. First, my order instructions weren't followed at all. Like at all at all. Second, they came in a box-wasn't aware of that. That wasn't nearly as exciting as being in a pretty vase. 3rd, the associate put my email in wrong so i wasn't getting any updates and bc it's Valentine's Day the wait time was quite sometime. 4th one of the orders didn't even get delivered and i was told they wouldn't be here until the 15th. 5th, i ordered 1 dozen of pink roses and i got 11 red roses. 6th. After all of the issues they only offered a $10 credit. 7. I told them to just cancel my order and give me a refund. 8. They cancelled the order and gave me a refund for $10 less.
So now i have to call and wait on the phone to talk to an associate to figure that out.

I have never left a bad review for any business bc I've never had this bad of an experience. If you don't want to be stressed out over a very expensive flower order, i would stay away this company.

Searching for a "local" florist to send a thank you/birthday I found Avas Flowers. On check out, there is a "service fee" that was half the cost of the floral arrangement I ordered. My sister LOVES fresh cut flowers, not so much plants... Avas delivered a plant and NOT what I ordered. Upon some research, it appears that Avas Flowers is not located in Middletown, RI but possibly in NJ (?). A replacement was requested of the arrangement that was ordered... looks like they may want to take the plant back which is fine with me but my sister may "regift" this to someone. It was requested in my complaint to Avas that they call here ASAP if they are going to deliver what was ordered and they will want the plant back. I don't have much faith that Avas Flowers will do the right thing. They will NEVER get my business again (turns out, my sister was also robbed by this company for an arrangement for a memorial service... if I had only known).

They pretend they are local but try to ask to go to the store try to get you to order from them. When you can go directly to a local florist and pay a better price and the florist makes more money. Just to a local florist. Stay away from huge mmarkups

Terrible Company, horrible customer service. Ordered sympathy spray for my aunt's funeral on a Monday. Ava's committed to delivery to funeral home by noon on Tuesday. Flowers never arrived. Numerous inquiries through Ava's "Customer Service" portal were ignored. Multiple phone calls to Customer Service always resulted in lies about "flowers are out for delivery". When I called the day after the funeral and demanded a refund, an alternate solution they offered up was to deliver the flowers to my dead aunt's home! DO NOT WASTE YOUR TIME AND MONEY ON THIS COMPANY!

Ordered flowers for mother's day on Early Thursday afternoon (1:30ish) before mother's day. I'm able to go to moms. Mothers day at11: am i call mom. Nithing so far. I call mom at 3:30, still nothing at her at her door.at 6 mom calls me, still nothing. I get on avis website and fill out the required field. 9:30 pm they send me a text, your order has been cancelled and your $ has been refunded. Damn you think you could have said something by Saturday so i can make other arrangements.

I ordered from AVAS FLOWERS, was fine yill the price doubled another story.the flowers arrived for mothers day and it was a shock how they looked...bad not even a little close the there pictures. I called made a complaint, they offered to send more as mothers day is ending. Then offered 1/2 of the price of flowers only, which is 1/4 of the total bill. Never again. They had no pride in there work it should not be passed on to consumers. To be fully reimbursed would be the only coarse aposed to loosing a costumers and dampening a mothers day...

I had a bouquet delivered and it was beautiful but just not what I expected. I was sent a survey and request for rating and I shared my thoughts. It was ordered through an affiliate in my erea.i wasn't expecting even a response. I got a partial refund and credit towards my next order and an apologetic letter. I am blown away and will only be ordering flowers here from now on.

Don't use this site. Grocery stores do a better job at arrangements. So disappointed and embarrassed! Pictures attached of what I ordered vs what was sent.

Funeral flower arrangements arrived 1/2 hour late, walked in middle of mass to leave flowers up by the alter. Funerals are sad, but dropping of flowers half way thru is just plain disrespectful

I will try to keep this short as there were several phone calls within 6 day time period. Mom is in the hospital and Mothers day was coming up.I was told the flowers would be delivered later that day, I called as they wernt, then they daid the next day, and so on. They were delivered on the 6th day in the evening. The night of her last hospital stay and she had nothing for Mother's Day. If you can't fulfill the order by 4 days after ordering so it gets there on time, don't take the order. I could have gone somewhere else if I wasn't strung along so they could keep the order. Never again!

I wish I would have read reviews on this site, consumer affairs, Better Business bureau, and no doubt many others about this scam business. They pop up when you're looking for a local florist but they're not local. They were sued by the state of New Jersey for a variety of offenses including no deliveries, no cancellations, no refunds, grossly under delivering, etc. Almost all of which I've experienced. They apparently specialize in taking people's money and not delivering or if delivering, the pictures of flowers actually delivered compared to what the website promises are quite striking. Luckily I never got to that point but I am still waiting for a refund after 4 days of promises by their out of country customer disservice representatives who specialize in rote apologies. I am prepared to file a fraud claim with my credit union if I don't get a refund in order to get my money back by tomorrow. The best option for ordering flowers not locally is to call a local florist and talk to someone and have them do it. It's a much safer alternative.

They do not care about costumer and costumer service. I called and they accepted the sympathy order to get ready by 3:00-3:15 but it was not delivered until i left home at 4:30. I was late and. I left home without any flowers. I called to let them know that I didn't receive it but no one answered and it was just a mashine message. I am so disappointed. Even there was not any way to cancel the order.
Just the sales associate answers to get orders but nothing else.
This business is a scam business.

I would give a ZERO star if I could! DO NOT WASTE YOUR MONEY! Embarrassing that they even deliver bouquets looking like what was sent to my mother for her birthday! Also, charged for "as shown" option and received a small. I was given a $10 refund only. FALSE ADVERTISEMENT!

I picked this company originally thinking I was using a small business for my flower needs. I was so wrong. If I was offered free flowers from this company I wouldn't take them because I truly never want to have to deal with them and their horrible customer service again. They did a horrible job with flowers I ordered for a grieving family on Christmas and showed no empathy or interest in correct their mistake. DO NOT USE THIS COMPANY.

I ordered flowers from their website to be delivered the same day. When choosing the delivery date they say that they may not be able to do same day, which I read and understood. They reached out a bit after I placed my order, telling me that they don't have the flowers I ordered and asked what I wanted to substitute them with. So I was pretty frustrated when they called me later the same day letting me know there was another issue they encountered. They called to tell me that they wouldn't be able to do same-day delivery and asked what I would like to do about it. I had to wait on the phone for over 30 minutes and was transferred 4 times just to learn this. And then they proceeded to remind me the flowers I ordered weren't available and asked again what I'd like to do about it. Overall, lack of organization, quality communication (both within the company and with the customer), and just frustrating to deal with.

I placed an order for an arrangement two days ahead of a funeral service. I gave a specific time that I wanted the arrangement delivered before (11am CST.), when the viewing was to begin. I arrived at the funeral home at 11 & the flowers hadn't been delivered. I waited an hour to allow for the delivery. I contacted the location where I placed the order. I was told that the designer contacted the funeral home & was told the service was not until 2 PM. I explained that I didn't care what the funeral home told them that I had specified a time for them to be delivered. They gave me $10 credit for the problem & assured me the delivery would be made by 1:30 PM. The flowers arrived 1 minute prior to the funeral service at 2:00 pm. It had the flowers in the arrangement that I had ordered, but they were not arranged as indicated in the picture. Unfortunately, due to the arrival time, I did not get a picture of it. It was to be an arrangement of yellow roses with white lilies, carnations & greenery. It looked like the roses had been stuck towards the back, and everything else spread around them. I was very disappointed, but since it is so difficult to get in touch with them, I just decided not to bother. However, I guarantee you I will never order from them again.

Ordered a $75 flower arrangement got a $10 grocery store bouquet. After 30 minutes on hold with customer service they advised they could not correct the order but would give me a $15 credit

THE WORST! I placed the order ten days BEFORE the birthday, no call, no information until AFTER the birthday, asking for a different address to deliver them to, and then I had to fight to get a refund!

If you need to get a good arrangement of flowers go to the grocery store, don't waste your money at Avas this arrangements are a joke and the customer service is poor I ordered and they sent me an arrangement of dead flowers and when I called they had a lot of excuses poor quality service is $#*!ty

My friend is in Boston hospital terminal. She loves sunflowers. I ordered a vase with large bouquet of JUST sunflowers. She received a small bouquet of yellow generic flowers with a couple roses. Nothing like what I ordered or the price I paid. They nickle and dime in ribbon, vase and 25.00 service charge! How can they get away with sending something that was totally cheaper and not what was ordered? Not even a phone call to say sorry we don't have what you ordered but would you be interested in something else for less money. Nope, charged me the full boat for gorgeous huge bouquet of sunflowers for something a notch above carnations and not a single sunflower in the bunch! DON'T WASTE YOUR MONEY WITH THIS DISHONEST BUSINESS! YOU WON'T GET WHAT YOU PAID FOR! I wish I had read the bad reviews before ordering from them. I don't know how they are still in business. What a scam they are running!

I order flowers for my goddaughter 's birthday the day before. I asked for the to be delivered before 2:00 that following day om her birthday. At 5:00 I called the shop because they had not made the delivery. They put me on hold and never returned. I called back after 20 minutes and got another person, who could not contact the local shop. I was told to wait until 7:00, and call back for an update. I paid $141.56 for flowers, and I am mad as Hell jockey stick. PLEASE DON'T WASTE YOUR MONEY WITH THESE PEOPLE.

My son is in the US Army stationed in Texas he ordered me flowers for my birthday and paid extra for the to be delivered before 2pm. They said I wasn't home and they tried to call me. Neither true They finally called me at 3:30 to see if I was home. And I was. They said the flowers would be delivered within the hour. I called them at 5:30 to find out where they were. The gentleman Anthony that I spoke to rudely insisted they would be delivered the next day. Not what my son paid for. He eventually just cancelled the order and was disappointed that I didn't get my flowers.

Funeral large standing spray from immediate family NOT DELIVERED. Called at hour of delivery and said THEY HAD NO DRIVER TO DELIVER FUNERAL SPRAY! Asked if they could deliver to residence the next day! Nothing but an apology and refund. We had enough grief. Please don't use this company