Avas Flowers

We had ordered a beautiful flower arrangement from Ava's in Gallatin mo.
For a very special client/friend Who had a very serious operation. After placing the order.We get a call from Ava's the next morning we're thinking, it's confirmation on delivery. First they say they couldn't get the exact flowers ok, I realize stuff happens but I had asked them to get it as close as possible.So not only was delivery late but the first pic is what she got the second one is what we ordered... Not even close hell not even a the same flowers in a different color. So please buyer Beware I can assure you that they lost our business... Also after their charges it was over a 100. Hell we could of sent a dozen rose's. Absolutely Pathetic... Never again
Crickett & Chris

I purchased a vase of flowers costing $134 with delivery. I purchased the large version of the arrangement. When I arrived at the wake I was completely embarrassed by the size and lack of flowers. It was mostly greenery. I could have purchased better flowers at a supermarket. They refunded me $30. Big deal! Shame on you Avas. Never again!

Their website has "Same Day Delivery" in bold letters right at the top. I ordered a simple dozen roses for my wife for our anniversary at 7am today. I got a text from them at 3:30pm that they were unable to deliver the order and that the earlier they could deliver as two days from today. This was not a difficult task, a dozen roses. I cancelled my order and demanded a refund.

I ordered the, " Love In Bloom " bouquet for my wife to be delivered on her birthday which was this past Tuesday. The flowers never got delivered. I called Ava's and they swore it was delivered. They delivered it to the wrong address obviously. Avas said they would re-deliver Wednesday, no delivery again! They promised they would definitely deliver by Friday morning, which was yesterday. It was finally delivered yesterday evening! The flowers were all yellow and nothing even remotely close to what I ordered two and a half weeks ago ‼ Needless to say, I will never do business with them ever again ‼ I paid $67 for the bouquet and my wife got $5 worth of flowers and extremely late‼ Avas florets is the worst I have ever dealt with and I will NEVER order from them again‼

I placed a floral order for delivery on 4/2 and paid much more than such items delivered in the past have cost. The website indicated that delivery would be 4/3-4/4 (Easter).

The next day (10:52am), I received notification that I should call so my needs would be better served.

I called and was told the delivery could not be made until 4/5 because the arrangement I ordered was unavailable. This information should have been shared prior to accepting my payment. No refund was offered, just an insignificant discount on a future order.

Later (8:24pm on 4/3), I received an e-mail with a link to select an alternative floral arrangement. The link does not work.

These people are thieves (taking money when not having the item to deliver) with incompetent supply chain/website communication.

If i could give negative 5 stars, i would!
We ordered the "Luxury" Bouquet for a close friend who lost both of her parents in one day. We were out of town, so looked for a local florist close to her for delivery. Avas in Citrus Heights came up first, so we thought it was local. Not only was it not local to California as they are in Delaware, they upcharged us $29.00 afterwards as a service fee. Then the flowers came and were such a disappointment as there was NOTHING luxury about them, nor did they even resemble the photo. Beware as you've been warned! Wish I would have researched reviews as most give 1 star. Please note we paid $112.00 for these! Total Ripoff!

Horrible service. Once I found out that the service fee doubled the price of the flowers I tried to cancel and they wouldn't allow it. They added a discount but what they really did put in for the smaller bouquet. The ones delivered looked nothing like the picture. Very disappointing. Now they won't answer. The first pic is what I ordered and they delivered the pink flowers in the second pic.

I ordered a deluxe coffin spray for my father's full military service for $300. A banner that said Dad was to be added. Being I couldn't make the funeral I wanted this to be very special. It NEVER arrived. Meaning there wasn't a casket spray, and worst, no flowers from his only daughter. ",Oh, we apologize for the mix up", was all they had to offer. I ordered this three days before the funeral. This company is a fake and doesn't give a crap about anyone. You have been warned.

They sell and advertise themselves as being local but they're just a call center. Over 45 minutes to place a simple floral arrangement by phone and then it wasn't even delivered. Another 30 minutes on the phone to cancel the order and then it shows up anyways several days later. Another 30 minutes on the phone to get a refund. Customer service is the worst and their call menu system is even worse than that.

If I could mark 0/5 I would. They say same day delivery and does not deliver the same day. Absolutely horrible! I will never order from this company again! Wanted my ordered on the 5/5 and well it is 5/7 and still has not been delivered! When called costumer service they kept promising that it would be delivered today and nothing. Horrible will never use this place. They better refund my money! I will go else where!

I was an idiot and didn't check this company's reviews before ordering flowers for a friend. They could not find a florist so they didn't deliver my order. Whenever I tried to get a full refund they refused. It's almost impossible to reach a live person to talk to and they're incompetent and refuse to cancel and refund my order. I regret using this company. If you read this prior to ordering, my advice is run the other way and use a different florist. I have to admit dealing with this organization is very frustrating. I never received my order so I don't have a picture to display.

Please do not order from this company - SAVE THE HEADACHE - I ordered a same-day floral arrangement and paid the extra service fee. This company advertises that they are in a specific city but are not. I will NEVER order from this company again. If you need flowers delivered, NEVER purchase from this company. I live in California, and my daughter lives in Arizona. Avas Flowers did not have it on the same day, even after paying the extra fee. They will re-deliver after calling numerous times and being put on hold four times. If you need to deliver flowers to a loved one in another city, DO NOT USE AVAS FLOWERS. Save yourself a headache. I also was on hold for over 20 minutes. When the rep returned on the phone, she said they would schedule the re-delivery for the next day. After my daughter's birthday!

Update: Today is Feb 11, and still no flowers. I cannot understand how a company can operate this way. Two days later (this morning), I received a phone call telling me the flowers would be delivered tomorrow, Feb 12. I asked for a full refund, and they said, "We can give you credit," which I will never order from Avas Flowers again. Instead, I opted for a $20 refund and hopefully delivered flowers on Feb 12.

Bouquet of 13 roses and 3 stems (9 buds) of lilies arrived 4/4/23. Approximately $150

As of today, 4/7/23,6 roses are dead and the lilies never opened and are now brown and dead.

Vendor said they couldn't do anything because the order was over 48 hours old, but because they were "good people" they would give us a 20% discount.

Flowers were beautiful and easy to place the order BUT as I was paying there was a $24 service charge that was not mentioned before. I will not Order from them ever again. Person who received did not even saw who was the sender. They did not state that on the card.

I sent flowers for a close friends funeral. THEY WERE NEVER SENT. I would never have known if I had not been there personally.

I even called morning to make sure they would arrive before 5pm as there was only a two hour service. They assured me that they would be there.

I was recasted to show up and the the flowers not be there. I was embarrassed. It was important for the family to know "we grieved with them"

I left and called right away. They had no idea what happened and offered me $15 off my order to be sent to their house! I was like no! It was picked for a the funeral home!

I am still so upset about it. I will never use them again.

I placed an "upgraded" arrangement order and what was sent was an embarrassment! I called and complained, a replacement was sent but it wasn't much better. Sad, little arrangements. I feel ripped off and totally disgusted! Don't order from this company. You want get anything that looks like what you wanted. Plus I was charged a $29.94 service fee!

I ordered flowers that had a guaranteed same day delivery. They were marked as delivered but were not. I tried to give the benefit of the doubt and waited until the next day to see if they would come. Never did. I tried to reach out to let them know and received a voicemail a few hours later that they would be delivered by the end of the day. STILL HAVE NOT ARRIVED! I have reported it again as missing but cannot get a hold of anyone. Phone number on the website leaves you on hold for 20 minutes then the line goes dead. What a waste of $100.

I ordered a sympathy bouquet and paid extra for same-day service. Maybe 30 minutes later, I get a text saying that what I ordered is unavailable and they've made a substitution "at no additional cost." Of course now it's after the same-day cutoff time, so 1) they want to push it to the next day, and 2) their substitution was a bright, colorful, springy/tulip-y happy day flower arrangement, to replace my white-ish sympathy arrangement. So I call, and it begins. A death in the family that day, and she's actually arguing with me, talking over me, and trying to sales pitch me. Long story short, I'm... let's just call it "impolite" enough to shut her down - I got the refund. But no, like someone else said, they're not local - they're a call center. I found a local that had a better selection and saved $40 on top of it. Don't waste your time with Avas, espcially if you have more important things to put your energy into than arguing with a socially inept telephone clerk.

I placed an ordered on a Saturday; it was to be delivered the next day. I checked my emailed that Sunday and the email stated they attempted to deliver the package; which was a lie because the email was sent out at 1:29pm-but they supposedly attempted to delivery the order at 4pm the same day. (An obvious LIE!). I called them several times and no one was able to provide information on my order. The customer service was awful because everyone I spoke to kept telling me they would reach out to the local florist (but the local florist never answered their calls; and Avas will not give the customer the local florist number or anything else. Not worth the $70.00 headache!
Dont do Business with these people! Awful

This is truly the worst flower delivery experience I have ever had. Their customer care number takes you to a dead end. If you google you can find another number that takes you a call center not based in the US. I was informed by someone reading a script in a call center, 24 hours after my order was placed, that the sunflowers I ordered were not available, and they were unable to tell me what the florist would replace them with. It took us an hour to establish that they were sending something random/ they could not tell me what it was. A few hours later I got another call from their call center and they told me that my delivery date (that I paid extra for) was unavailable and the new arrangement would be delivered late. And I have no option to do anything because, if you are able to get someone on the phone after a 30 minute hold time, the people you speak with are unable to help at all because they are outside the country. DO NOT USE THIS COMPANY.

I made an original order of a funeral arrangement that was delivered 2 days early. I told them I needed 2 and they picked up the original order and the next day dropped off an order was half the size and said they would bring the other arrangement the next day which did not happen.I ended up going to the store and buying an arrangement myself. During grief the last thing you need to worry about or arrangements you knew you could trust and Ava's Flowers is unreliable at best.

Do not order from this site... unfortunately i did... it posts that the flowers r less expensive than other sites... it also posts that it's local to your location for delivery... it's not... i fell for it and for a less than $30.00 order i was charged over $60.00... dont order from them, please... my mistake

I ordered the flowers well in advance and paid extra for them to be delivered on a specific day and before 2 pm. The flowers didn't arrive until after 7 pm and they did not look like what I ordered at all. Not even close. Very aggrivated and do NOT recommend them.