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Avas Flowers has a rating of 1.1 stars from 655 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Avas Flowers most frequently mention customer service, next day, and local florist problems. Avas Flowers ranks 268th among Flower Delivery sites.
They were out of what I originally ordered for my fiancé. But in place was even a better beautiful plant. Her co workers loved it and so does she! I am more satisfied with this order than any before… thanks so much!
This company is a scam. They claim they can change based on availability of their flower arrangements but WITHIN the same type and following the arrangement chosen. So what they do is create a mediocre arrangement that looks absolutely nothing like the one ordered and not the size specified making the customer feel embarrassed and angry realizing what the recipient received! Not to mention the worst customer service ruining in this case a Birthday. I need accountability from this company. I am beyond disappointed. NEVER ORDER FORM THEM!
Ordered flowers 4 days before Valentine's Day. Attempted to modify delivery address and was denied the morning of. Denied.
You can't get a delivery status update or speak to an actual human being. DO NOT USE THIS COMPANY.
Date of experience: February 14, 2023
Worst ever! Do not use Avas. Ordered flowers for the service for the dearh of a 3 year old. Texted me 30 minutes before the service began to tell me the flowers would not be delivered. A completely heartless company. Stay away!
Date of experience: March 4, 2023
Beware... I ordered from them on 12/2020 for 3 indivduals $97 each and my order is a grocery store product. And we all know grocery store is not the same quality as a florist. I paid price for a florist and received a grocery store product. It was unprofessional and unethical. It appeared local. It wasn't what was advertised and I've seen the actual flowers and look nothing like"Tis the Season
Tip for consumers:
BEWARE PLEASE
Products used:
N/A
Date of experience: December 28, 2020
I ordered flowers for my girl friend and at 62 that's hard enough, but I had them delivered to her work, she's a dental assistant, but they never came. I call your GREAT costumer service and the person who help's,, first thing, (I'm lying!) she says to me, the flowers were delivered, I say no I asked. She says what's your girlfriend number I have to call and see? And it was BAD! And to make it okay,, they refund my money,, no sorry, no letter it say to my girlfriend I'm sorry for forgetting You! Nothing! NEVER Again.
Date of experience: February 18, 2022
My Brother is dying in Hospice & the balloon with flowers was supposed to read "Thinking of you". Instead he got a balloon with the index finger up saying "You're #1". I have a photo of the delivered balloon & a photo of my order. His wife & kids are horrified & I am furious! Still waiting on their response for their error. ANGRY BEYOND BELIEF!
Tip for consumers:
Make damn sure what message they're sending with the flowers!
Products used:
Floral & messaging delivery
Date of experience: February 24, 2023
I paid for an arrangement to be delivered and it wasn't delivered the day that it was supposed to be delivered, so called customer service and no help at all. I gave them another chance and they still failed to deliver for the second time. The customer service is no help they can't answer questions nor can they help. I recommend do not use this company cause service is horrible and they can't answer not one question
Tip for consumers:
Do not do business with them they will take your money and no flower in return.
Products used:
Nothing cause I got nothing from them and no refund
Date of experience: September 25, 2023
I would not use this company it is a scam they took my money $90 and never delivered any product they said they couldn't find a flower shop in the area & I would get my money in 10--15 days. And they never let me know they weren't going to be able to do it so I missed my opportunity to get her flowers she was visiting from a rural area.
Date of experience: June 3, 2022
My brother and I sent his dispatcher (he's an over-the-road trucker) a bouquet of flowers as a thank you for the work she did to get me back home on time from a ride-along I did with him. She worked some magic, and it was greatly appreciated. What she received (photo attached) was NOTHING like what was shown on the website (photo attached). I was appalled by what was sent! It was embarrassing, and my brother called her and showed her what we tried to send her. Avas Flowers should be ashamed of themselves! They gave him $10 back, but what was received by Dawn was not 90% of what was ordered! Please DO NOT order ANYTHING from Avas Flowers! They are a total rip off! Also, I tried to write a well-earned 1-star review on their website and when I submitted it, it said that I was identified as a scammer and the review wasn't posted. Unreal!
Tip for consumers:
NEVER ORDER FROM AVAS FLOWERS...EVER!!!!!!
Products used:
Flowers
Date of experience: May 6, 2022
Very disappointed in Avas Flowers. I picked them due to local town presence and good ratings. Boy was I wrong. I ordered a "large" birthday flower arrangement with a ballon and gift card. The flowers came only with a hand written name of the person receiving the flowers. NO ballon and No gift card. The flower arrangement was more on the "small" size as well. This was a very special occasion and choosing you turned out to be a large disappointment. I will never order through you again or recommend you to others.
Tip for consumers:
Won't use this flower service ever again. This was a special birthday occassion and they ruined it!
Products used:
Birthday flower bouquet with a ballon and gift card. The ballon and gift card never were sent and the flower bouquet was smaller than what was advertised. The flowers came "only" with a poorly hand written name of the receiver.
Date of experience: August 29, 2023
Pictures of what I ordered vs what was delivered...and paid $95 for it. I don't think this qualifies as "suitable substitution" so they won't get my money in the future.
Date of experience: October 19, 2023
Search florists in any city, they show up. They accept orders with no ability to find a local florist. The Worst customer service I have ever experienced. Rfund policy is a joke. ABSOLUTELY DO NOT ORDER FROM THEM!
Tip for consumers:
Put a bad note to my holiday.
Products used:
Had to make my own centerpiece from the cheap flowers they sent.
Date of experience: December 25, 2023
This site of Avas Flowers doesn't work properly, be careful with your order. Also customer service pretends not received all your information. I would not recommend to order flowers through this Avas Flowers company
Date of experience: March 12, 2023
I ordered and PAID for the "Deluxe" arrangement thinking it would be classy and beautiful. My friend sent me a picture and I am so disappointed. It is tacky and and the huge bow is gaudy. It makes me feel like I wish I hadn't ordered.
Date of experience: April 20, 2023
Ordered flowers for my daughter to be recieved at work, (she works at a bank). They delivered the flowers to a title company upstairs from the bank which was clearly a mistake, the address and bank name were on the delivery. Hard to miss the address. People upstairs called down to the bank at 5pm and said they had flowers for someone, delivered that morning. Avas gave me a $10 credit. Customer service not helpful.
Tip for consumers:
Should have used one of the national companies or looked up reviews for Avas Flowers, they are bad.
Products used:
Flower delivery
Date of experience: July 27, 2023
They take your order over the phone, promise delivery, and then don't deliver, tell you the order was placed on "flex" delivery due to COVID-19 and they want to keep your $30 service fee when you cancel. Their website has all the legal "contract" stuff you would normally find on a fraudulent website, trying to scare you from taking action. The company pretends to be a local flower shop but is located in New Jersey. Their only goal is to get your $30 service fee. Their customer service number is an automated attendant that hangs up on you and email is unmonitored. This is a SCAM. This is a fraud. Had to call the bank to stop payment. If they want to go to court to get their $30, all for it. Can't wait to see them there. Hope they don't get a call to send flowers for anyone in the mob. They may not see the inside of a courtroom if they do. They use COVID-19 and your own Mother (Mother's Day) to commit fraud. Is there anything lower?
Date of experience: May 11, 2020
My daughter sent me flowers for my birthday on 4/19/23. She informed me ahead of time as I was working. When I got home there was not a delivery. My daughter checked on it and said they gave her a very vague answer. Nothing came the next day or day after. My daughter was really frustrated and I said I could call. I was basically lied to when the rep for Ava's said it was on a truck and I should have it by 3pm. Nothing came Friday. I thought it was odd that Ava's would not share what flower shop it was coming from. So I took it upon my self and called 4-5 local shops and actually received a call back from
1 and that they were going to deliver it Saturday by 3pm. The owner said she just received the order. My daughter thought she was calling a "local" shop. Which in fact it was a 3rd party shop that distributes the orders. Very disappointed and would NEVER recommend Ava's
Date of experience: April 25, 2023
I bought my mom a nice bouquet for Mother's Day and even had a little note on it. I paid $116. They didn't told me they couldn't deliver it because someone wasn't home therefore said they would deliver it the next day. Someone was home but the flowers never arrived! I then called to cancel my order. They offered a $15 coupon and they would deliver it the next day I then said I do not wanna do this anymore. I do want to cancel this order I was placed on hold for approximately 15 minutes. Therefore I hung up and I will be getting my money back… not with Ava's flowers though! Do not order from this website if you do, expect not to get absolutely anything or to get the wrong item. Their customer support is not great at all if you want a terrible bouquet or terrible communication order from here!
Tip for consumers:
Don’t order from here
Products used:
Nothing
Date of experience: May 16, 2023
This is the worst flower shop ever. I order a bouquet for my husband nephew ( who pass away). The flower NEVER GOT DELIVERED. They send to my email a bunch a spam message. I call the Avas Flower customer service like 10 time, they came with a bunch of excuses. I told theme that I need my money refund immediately.Don't trust this place.
Date of experience: June 15, 2023
I was so disappointed/embarrassed with the flowers they delivered they charged me 1,314.75 to be exact I specifically asked for red and white roses I ordered eight wreaths I ordered a heart a cross angel wings I asked for ribbons that said beloved son brother uncle friend and not one was delivered they charge me for every single thing I asked for and the day of the ceremony they had only dropped off random things north I asked for it was so embarrassing I don't recommend no one to this place they let us down there was no do overs this was a one time thing our goodbyes and they pull this crap by far the worst Service So disappointed the first picture is what we received the second picture is what the advertised they ruined my brothers funeral
Tip for consumers:
Get your money back don’t ever use this place
Date of experience: September 23, 2022
I live in Sacramento California; I placed an order over the phone 3 days before a funeral. I planned to have the flowers delivered the day of the funeral. A worker from Avas Flowers called me the day of the funeral to tell me that they could not deliver the flowers. They told me they would refund my money but that was not the point, I expected the flowers to be at the funeral. I am very disappointed. I do not recommend this place at all! I wish I had looked at the reviews before placing my order.
Date of experience: August 5, 2023
Had ordered flowers paid the extra money by a 2:00 p.m. delivery time by that time nobody with Ava flowers would communicate with me until I canceled the order they keep saying that they refunded it to the bank as of August 4th today is September the 7th Avis just keeps telling me that the bank is holding it up do not order from them Ava's never gave me the review do not order from them I spent $91.91 and never received the refund they keep saying it went to the bank the bank never got it funny I got refunds from U-Haul and had no problems with that Ava's flowers never showed up even though they say that it did just a big run around do not order from them
Tip for consumers:
Don't order from Avis flowers they keep telling me they sent the money to the bank the banks never got it from August 4th to September the 7th the service has been horrible and I never received my refund a $91.91
Products used:
I called the local florist and had it done ended up paying double because Ava's failed to deliver and failed my refund
Date of experience: September 7, 2023
I ordered some flowers for my cousins birthday. What I got was nothing like it was supposed to be.
A fraction of the size it looks to be online.
Date of experience: February 21, 2024
I have been sending my daughter pink roses on her birthday since the day she was born. This year her roses, that I ordered from Avas Flowers in pink, were delivered from Shaws grocery store in purple.
DON'T BUY FROM AVAS!
They are not reputable. If you do take a chance, read every page on their website for disclaimers.
Products used:
Flowers
Date of experience: June 20, 2022
After spending almost $200 for mothers day what I received was nothing like what I ordered no chocolates and a blank card totally ruined the occasion look up their reviews on the BBB it's all true why they are allowed to cheat folks this way is beyond me. What I ordered and what I got picture below no chocolates and a blank card
Date of experience: May 15, 2023
On May 3 flowers were ordered to be delivered on May 8 for a birthday. I was assured they would be delivered on time. I have been on the phone everyday since then with multiple issues including date changes, 3rd party florist changes and them not being able to find the correct address. First, the florist recorded the zip code incorrectly and went out on the road to deliver but could not find it. That was corrected and they changed third party florists and were given the birthday owners telephone number. They did talk with the owner. Today on May 10 they called and said the flowers were delivered but they were not delivered to the correct address. At this point they are refunding the money but the birthday was 2 days ago and my gift was never received. In addition, they changed the original order saying they did not have those flowers. After all of these issues, they only wanted to give a 50% refund and I had to argue to get a full refund. DO NOT BUY FROM THIS ORGANIZATION!
Products used:
nothing
Date of experience: May 10, 2022
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