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    Avas Flowers

Avas Flowers

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Overview

Avas Flowers has a rating of 1.1 stars from 655 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Avas Flowers most frequently mention customer service, next day, and local florist problems. Avas Flowers ranks 267th among Flower Delivery sites.

  • Service
    440
  • Value
    424
  • Shipping
    397
  • Returns
    314
  • Quality
    369
Positive reviews (last 12 months): 1%
Positive
1
Neutral
0
Negative
95
View ratings trends
327
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How would you rate Avas Flowers?
Top Positive Review

“Great Job!”

Kim V.
12/13/23

They were out of what I originally ordered for my fiancé. But in place was even a better beautiful plant. Her co workers loved it and so does she! I am more satisfied with this order than any before… thanks so much!

Date of experience: 12/11/23
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Top Critical Review

“Scammmmmmmmm”

Nicole B.
11/28/24

This company is a scam. They claim they can change based on availability of their flower arrangements but WITHIN the same type and following the arrangement chosen. So what they do is create a mediocre arrangement that looks absolutely nothing like the one ordered and not the size specified making the customer feel embarrassed and angry realizing what the recipient received! Not to mention the worst customer service ruining in this case a Birthday. I need accountability from this company. I am beyond disappointed. NEVER ORDER FORM THEM!

Date of experience: 11/27/24
See critical reviews

Reviews (655)

Rating

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Reviews that mention popular keywords

customer service (135) day delivery (46) service fee (51) flower shop (23) mothers day (18)
Thumbnail of user janelleh14
Oregon
4 reviews
1 helpful vote
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July 22nd, 2018

PLEASE READ. SCAM... BEWARE... DO NOT ORDER FLOWERS FROM THIS COMPANY. THEY ARE A FRAUD AND DON'T HONOR THEIR POLICY THEY HAVE NOTED ON LINE. WORST CUSTOMER SERVICE EVER! TRIED TELLING ME THAT THE BOTTOM ARRANGEMENT WAS THE SAME AS THE ONE I ORDERED WHICH IS ON TOP.
FRAUD... SCAM... DO NOT ORDER!

Date of experience: July 21, 2018

Thumbnail of user kimir10
Alabama
1 review
1 helpful vote
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June 25th, 2022

It's awful to see your parents spend $100+ for your Great Uncle's funeral and not only are they not delivered when requested which was the day before the funeral but "allegedly" delivered 45 minutes after the funeral service began to no one because they didn't have a name to give us. Are you serious?!? Unbelievable. Insult to injury... delaying a refund do to an audit since they show delivery A DAY LATE AND MID WAY THROUGH THE FUNERAL. Disgusted and disappointed.

Products used:
$100+ Flower arrangment

Service
Shipping
Returns

Date of experience: June 25, 2022

Thumbnail of user cindys1717
New Jersey
1 review
0 helpful votes
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August 7th, 2023

I thought I was buying local. Turns out this is a NJ company disguised as local. Ordered for a funeral. Plant didn't get delivered. Hassle over the phone to get refund. Deserves negative 10 stars.

Tip for consumers:
This place sucks

Value
Shipping
Returns
Quality

Date of experience: August 7, 2023

Thumbnail of user anital305
Texas
1 review
0 helpful votes
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April 26th, 2022

Absolutely horrible, the flowers I received looked like flowers I picked next to a highway. $86.00 down the drain. Will never, ever do business with them again.

Service
Value
Shipping
Returns
Quality

Date of experience: April 26, 2022

Thumbnail of user agnesc100
Georgia
1 review
0 helpful votes
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July 27th, 2023

I order from this scam website for sympathy and it supposed to be three days ago and my friend he never got the flowers and I called four times and still I didn't get it then I asked for my refund and I never got my full refund this place is really bad please don't order anything from this website

Date of experience: July 27, 2023

Thumbnail of user arlenec161
Washington
1 review
0 helpful votes
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December 8th, 2021

Online predator. I thought I was getting a local florist. I was not. I asked for a picture of my bouquet, which a local florist will do. Phone operator agreed to my request then dodged the issued as the conversation progressed. Phone operator presented as a florist herself (I will do this, I will do that), when she is an order taker only. I should have been more savvy to all that. Delivery became complicated and there is NO HUMAN TO SPEAK WITH WHO WILL HELP YOU. Buyer beware.

Date of experience: December 8, 2021

Thumbnail of user jenniferc4549
South Carolina
1 review
0 helpful votes
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July 26th, 2023

They blatantly tried to scam me …purchased a $59.99 large arrangement…they shipped an embarrassing $5.99 grocery store bouquet. Then they are ignorant enough to send me the invoice where it states the bouquet they shipped is valued at $44.99! THE BLATANT AUDACITY! To boot…the add on a service fee of $28.94….For a total order amount of $92.53…WHAT A SCAM…I WAS THOROUGHLY EMBARRASSED WHEN THE RECIPIENT SENT ME A PICTURE OF WHAT THEY SENT. There are MANY MANY other florist to choose from. PLEASE HEED MY ADVICE AND STAY AWAY FROM THIS BUSINESS!

Service
Value
Shipping
Returns
Quality

Date of experience: July 26, 2023

Thumbnail of user calamityjane.rogers54
Connecticut
1 review
0 helpful votes
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May 16th, 2023

No flowers and promised for MD. My Visa card charged! Spent all morning on the phone. Flowers promised for tomorrow or… full refund. Never would use this? Bogus company again

Products used:
These are flowers . AVAS is a nation wide flourish distributor

Shipping
Returns

Date of experience: May 16, 2023

Thumbnail of user maries1078
Arizona
1 review
0 helpful votes
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March 17th, 2023

My 8 yo granddaughter broke her arm on Monday...i ordered her flowers on Tuesday...Wednesday passed no flowers called and was on the line with them over 1 hour...they said she would have the flowers Wednesday...Wednesday night no flowers...I called Thursday...no flowers...I have heard so many excuses its unreal... now here it is friday...no flowers and I get an email saying they can get the flowers to her Tuesday...unreal. Completely unprofessional. DO NOT ORDER FROM THESE IDIOTS. THEY DO NOT DO WHAT THEY SAY THEY WILL AND CHARGE AN ARM AND LEG...AND NOW IM ON HOLD AGAIN FOR A REFUND... AS I SAID DO NOT ORDER FROM THESE PEOPLE...

Tip for consumers:
DO NOT ORDER FROM AVAS ....LOOK AT ALL THE REVIEWS

Products used:
Nothing

Service
Returns

Date of experience: March 17, 2023

Thumbnail of user heygrace61
Wisconsin
1 review
0 helpful votes
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May 17th, 2023

These are what I ordered where "artist" could add more yellow...THIS IS WHAT WAS DELIVERED?!?!? Those few stems of chrysanthemums & greenery DO NOT ADD UP TO $60 worth of FLOWERS! I DID NOT pay over $80 to have THAT DELIVERED...I'm ashamed of what was sent!

Tip for consumers:
ABSOLUTE AWFUL & ANNOYING business! Ordered flowers for delivery to hospital next day. They Could not commit to that so I agreed to the following day. And then about 6 stems of chrysanthemums & couple greenery were delivered & not even CLOSE to original picture i ordered...it appeared as if someone didn't finish the bouquet. Refer to my pictures submitted!

Products used:
Flowers delivered

Service
Value
Shipping
Quality

Date of experience: May 17, 2023

Thumbnail of user lisacarnahan327
Colorado
1 review
0 helpful votes
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May 16th, 2023
Verified purchase

I placed a Mother's Day order which should be delivered between 5/13 and 5/15. It was not delivered and I can't get any real person in customer service to cancel and refund my order.

Tip for consumers:
Can’t reach a customer service person . The bot hangs up on me.

My order was not delivered in the time frame that was guaranteed.

Products used:
Nothing. Should’ve been flowers.

Service
Shipping

Date of experience: May 16, 2023

Thumbnail of user unknownu78
Colorado
1 review
0 helpful votes
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June 30th, 2022

I ordered the, "My Sun, Moon, and Stars" flowers and my significant other received flowers that look absolutely NOTHING like what I had ordered. I completely understand that there could be substitutions according to their policy but when my flowers look NOTHING like what I ordered, I was very agitated! I submitted a problem with my order and they were very understanding, UNTIL the recipient received a phone call the following day cursing her out for it! I will never recommend this company to anyone! Here is a picture of what I order and a picture of what I received. Not to mention, some of the flowers were dead upon arrival!

Tip for consumers:
do not order from here

Products used:
none

Date of experience: June 30, 2022

Thumbnail of user sonnyo14
Utah
1 review
0 helpful votes
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February 15th, 2024

Ordered flowers for my mom, they were wilted, and old. Stay away, don't waste your money, buy locally.

Service
Value
Shipping
Returns

Date of experience: February 15, 2024

Thumbnail of user jessicas3007
Washington
1 review
0 helpful votes
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July 26th, 2022

They claim number 1 florist in every town in ever state. They ARE NOT A FLORAL SHOP! They are foreign order gatherers that take 30% of your money BEFORE sending it to an actual floral shop. They then throw the local florists under the bus for sending an "undervalued" bouquet. They are LIARS AND CHEATS! Wake up people and look for a florist with an address, Google reviews and photos of their stores! Call a florist directly!

Service
Value
Shipping
Returns
Quality

Date of experience: July 26, 2022

Thumbnail of user johnt3863
Michigan
1 review
0 helpful votes
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November 1st, 2022

Never ever use this place it's just a call center, I orderd A very colorful arrangement spent close to 100.00 I ordered it on Oct 28 to be delivered on October 31 2022. On the day they were saposed to be delivered I get a notice that there's a problem with my order. They tell me not only that they can't deliver my order but that I can't have the arrangement I orderd because they don't have the flowers. The offerd a replacement of florest choice and assured me that it would be just as nice. Well I got garbage I paid close to 100.00 for something even Kroger wouldn't sell. The arrangement that is very colorful with Purple and red is what I orderd, second is what I got, plane boring and not worth 100.00. Avoid using this florest the are scam artists and should be shut down.

Date of experience: November 1, 2022

Thumbnail of user justinplant2017
Texas
1 review
0 helpful votes
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February 15th, 2024

Ordered flowers to be delivered on Valentine's Day and they never showed up cannot get a response from them

Date of experience: February 15, 2024

Thumbnail of user jacquelineecolucci
Massachusetts
1 review
0 helpful votes
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April 29th, 2023

Ordered for my moms birthday and they were delivered and they are so skimpy and look nothing like the picture. For $90 this arrangement we got was sad, could've got nicer ones from the grocery store

Service
Value
Shipping
Returns
Quality

Date of experience: April 29, 2023

Thumbnail of user zulmar15
California
1 review
0 helpful votes
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August 5th, 2022

I ordered some flowers to be delivered on the same day at 3pm for a funeral at a church. I asked the lady if they were based out of Bisbee, AZ she said yes! And they would deliver at 2pm. Never got there! So I call at 3pm and the tell me it was delivered at 3:30pm. How? If it was 3:00! So she says sorry and they will be redelivered the next day! How do You redeliver the next day to a funeral. It's to late. No manager to talk to! Nothing! I would give them a 0 if I could! They lie to get business. I suggest look for a good company that will guarantee there work. Worst experience ever! Now the funeral is over with and the family never received there flowers! And still won't refund instead they will deliver. And they had the wrong address! And still no sorry no nothing. Horrible service! Go else where! Please! Ava's flowers is the worst!

Tip for consumers:
Don’t

Date of experience: August 5, 2022

Thumbnail of user michaelb10031
Texas
2 reviews
0 helpful votes
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May 14th, 2023

This is a bs service, don't waste your time trying to get flowers for any special occasion. Canceled my order on Sunday which was mother's day. Ordered the flowers on Thursday before mother's day and they canceled delivery on Friday. I paid Extra to get these delivered express and never delivered. I WILL NOT EVER USE THIS SERVICE AGAIN...

Products used:
Flowers

Service
Value
Shipping
Returns
Quality

Date of experience: May 14, 2023

Thumbnail of user annmariem108
Nevada
1 review
0 helpful votes
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May 17th, 2023

I received flowers for Mother's Day on Wednesday, the 10th. They weren't in water but were in a vase. They looked like they weren't going to last a day before they started to wilt. The next day Thursday, I noticed that they were drooping. I called Avas to complain was disconnected the first time. Called the second time was on hold for a while. When someone finally answered I felt like I was getting the run around. The girl I was speaking to finally told me that she was going to call the sender and that it would be all straightened out. They never called the sender who turned out to be my boyfriend, he sent me the flowers for his children. He called them on Monday, the 15th of May and they told him that he should've called them within two days of receiving the flowers. He paid $127 and they refunded him $41.50. He said that he'll never buy flowers from them again and I won't either. This business is a SCAM & the website shows 5 star reviews which is a joke.

Products used:
I was sent a bouquet of flowers for Mother's Day that wilted the next day. They refunded half of what the cost was after speaking to different people two different days. Will never use Ava's Florist again!

Service
Value
Quality

Date of experience: May 17, 2023

Thumbnail of user jorgiad
Texas
1 review
0 helpful votes
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December 6th, 2023

I ordered a specific arrangement that was online and was notified after i paid it was unavailable. That was Nov 17th and cancelled on Nov 18 and still as of Dec 6th no refund received!

Products used:
I was unable to get my refund waiting on a return call!!!

Service
Value
Returns
Quality

Date of experience: December 6, 2023

Thumbnail of user kathleens2172
Florida
1 review
0 helpful votes
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December 27th, 2022

I ordered flowers on the 22nd. I was sent an invoice that it would be delivered by the 23rd or 24th. By Christmas my friend still hadn't received her flowers. I finally got through to someone who said that they're on their way. I said it's a little late. I want to refund. After waiting on a really long time I asked to speak to a supervisor. 45 mins later. I got a refund and they canceled the flower shipment. They're a real class act I would never ever order from them again and so I am giving this review. And the supervisor had the audacity to ask me if I wanted to order another set of flowers for half off. Warning don't order from them.

Date of experience: December 27, 2022

Thumbnail of user willo89
North Carolina
1 review
1 helpful vote
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August 1st, 2022
Verified purchase

This company masquerades as a local florist but is actually a national company. I did a google search for local florists to send a plant to a friend. They came up as local, but they absolutely are not. I ordered a $110 plant then the next day I got an email (on the delivery date) that the plant was not available. Instead they wanted to send a bunch of roses, which were not even remotely close to what I wanted to send nor was it close to matching the price. When I called, they wanted to send a calla lily in its place. Still no where near worth the $150 I had paid ($110 + $25 "service fee" + tax). They finally offered to send an orchid and gave a $60 discount after I requested to cancel. I could tell she definitely didn't want me to cancel even though I had asked for it. She kept coming back with deeper discounts. I finally agreed because I had other things to do and need the plant delivered. This company is dishonest and does not deserve your business. Make sure you are using a local florist and not this sham. I wish I had read these reviews beforehand.

Date of experience: August 1, 2022

Thumbnail of user jinkcha97
Indiana
1 review
0 helpful votes
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May 16th, 2023

Ordered flowers for mother's day, no tracking number to track my order. It was delayed till may 16, and then may16th afternoon they cancelled my order.

Date of experience: May 16, 2023

Thumbnail of user derrickc221
South Carolina
1 review
0 helpful votes
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August 26th, 2023
Verified purchase

I submitted my order online to be delivered next day for my anniversary. I ordered 2 of their biggest arrangements wanting that wow factor spending $350... They call me the next morning and say they don't have red roses! But they could substitute. I said no I'd prefer red roses and they left me on hold for 10 min before saying they could accommodate. Then I get another message saying it couldn't be delivered today. So I called back and they said nvm we can make it happen. Then I get another message saying it won't be delivered till next week! I said no that's unacceptable my anniversary is today! They apologized and I asked for a refund! They agreed after keeping me on hold for another 30 min! Morale of the story STAY AWAY FROM THIS OVERSEAS ONLINE FLOWER COMPANY! WASTE OF TIME AND ALMOST RUINED MY ANNIVERSARY!

Products used:
Flower arrangement

Service
Value
Shipping
Returns
Quality

Date of experience: August 26, 2023

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