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Avas Flowers has a rating of 1.1 stars from 655 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Avas Flowers most frequently mention customer service, next day, and local florist problems. Avas Flowers ranks 268th among Flower Delivery sites.
They were out of what I originally ordered for my fiancé. But in place was even a better beautiful plant. Her co workers loved it and so does she! I am more satisfied with this order than any before… thanks so much!
This company is a scam. They claim they can change based on availability of their flower arrangements but WITHIN the same type and following the arrangement chosen. So what they do is create a mediocre arrangement that looks absolutely nothing like the one ordered and not the size specified making the customer feel embarrassed and angry realizing what the recipient received! Not to mention the worst customer service ruining in this case a Birthday. I need accountability from this company. I am beyond disappointed. NEVER ORDER FORM THEM!
I went to this website to buy my mother flowers for her birthday. She has stage 4 Pancreatic terminal cancer. She is fighting every day of her life to be with us and to be strong for herself. I wanted to make her happy with a beautiful bouquet of yellow roses from their site called Sun Moon and Stars which captured me cause that's what she is to all of us. They called the morning they were supposed to deliver and said they were out of chocolates and could replace with balloons. I said fine. I just wanted them to get to her. I awaited the the email all day to see if they had arrived. My mother texted me with a picture saying how happy she was and thank you. Of course she will always be grateful for anything we give her but it was so not at ALL what I ordered and the picture stated I would get EXACTLY as pictured. The yellow roses were there a few lilies but the rest that were supposed to be beautiful blueish purple small flower fillers were not there. Instead there were brownish half dead looking flowers that looked like they got stuffed in at the end real fast cause they got lost for time and that's all they had. It was a EXTREMELY HOT MESS! Also the beautiful blue vase that was showing in the picture was not holding my mothers flowers she had a clear vase. I called customer service to let them know the issue and was put on hold back and forth several times and told I was given ballon's as a discount and that's all they could do for now and let me see and that the clear vase was a substitute and I said no I feel that she should get exactly what was pictured as it says cause that's what I paid $125 for and she hung up on me. So I Mycroft will not be trusting a floral company to deliver flowers anymore because of this and will be getting them myself. This company is as shady as their half fead wilting fillers. Pleas take my advice and look somewhere else. I was told 1-800 Flowers is decent I myself will do my own shopping. I have included what I ordered versus what I got below. You make your decision.
Date of experience: November 10, 2022
On 9/2/22 I ordered a large bouquet of flowers for my daughter's birthday. Her birthday was on 9/5. When I ordered them Avas stated that they would be delivered on 9/3 or 9/6 at the latest. On 9/6, in the middle of the day, I was notified that there was a problem with my order. So I called them. First person I spoke with stated that the flowers would not be delivered that day to her place of work and that they needed an alternate address. I had multiple questions regarding WHY! Never got a decent answer. So I called them back with other address. When I called back this time, I ended up having to speak with someone else. This person told me that not only were flowers not going to be delivered that day but also they couldn't send anything close to what I had ordered. Of course I wasn't happy. She told me they would take 50% of my order of $92.00 and that they could offer me a "nice green plant" or an Orchid. I told her no. This was to be an arrangement of fresh cut flowers for a birthday. I told her I wanted to cancel my order. She said 3 more times about plants and Orchid. She said she would call a local florist and see about their flowers. I said to her" I thought your were a local florist according to your website." So then she tells me that she will upgrade to twice the size/amount of flowers and take 50% off. I then told her that I thought you didn't have any fresh cut ones. So after ALL of this they delivered the following day what looked like a $3.00 grocery store bouquet of broken stemmed, crappy flowers! So I got back in touch to get a refund and all I got was $20.00 back. This company is the WORST EVER! They are a scam! I take blame for not reading more reviews than I did. If I had, I would of known about their Class Action Lawsuit and all of the negative reviews! HORRIBLE! Don't EVER use this company! The only way I could leave a review was to mark a star. They definitely don't deserve even a one star rating!
Tip for consumers:
NEVER EVER, EVER, EVER USE AVAS FLOWERS! THE WORST EVER AND A SCAM!!!
Date of experience: September 9, 2022
Scammers do not use can't even get ordered dileverd made a purchase was promised delivery date get call can't make delivery
Date of experience: May 24, 2023
Spent 100$ to send valentine ballons to my sweety and he got bd ballons and the only wanted to give me 30 back $#*!s
Date of experience: February 7, 2023
Did not fill order wanted to substitute, reply NO! Still wanted to send one flower for $100. NO! 3x!
Date of experience: August 14, 2023
DONT USE THEM! I requested a bouquet for a birthday gift for Monday, it was delivered Tuesday after 8pm and it was IMPOSSIBLE to get a hold of anyone. DONT USE THEM
Date of experience: May 4, 2023
So I ordered a specific arrangement that was offered on the website called she's got style, she's got grace for my mother on mother's day.
First of all the company delivered to the wrong address luckily its a small apartment community of old folks and the person that actually recieved my mother's flowers knew her and took them to her,
But my mother did not get what I ordered, avas flowers sent her a completely different arrangement that looked small and very plain and cheap and she never received the teddy bear that I ordered with it.
So I obviously called avas flowers right away and they promised me a refund for the teddy bear and a to re deliver the correct flowers which I never recieved any refund and my mother never recieved the replacement flowers again so I called in again and now they only offer a 50% refund and that means I spent 150 dollars on service that I never recieved, everything was completely wrong and nothing has been resolved but im suppose to be happy with a 50 % refund and only on the flowers bc they are arguing with me saying that I already received the refund for the teddy bear which I have not and I have my bank statements to prove that.
DO NOT EVER USE THIS COMPANY ITS WAY TO STRESSFUL I ordered the bright colorful arrangement in a large size the most expensive and I recieved the one you see on the table
Date of experience: May 22, 2023
The 1st pic is the flower arrangement provided on their website. The 2nd is what the recipient received.
Date of experience: April 5, 2023
Pay to much money for the bs flowers they sent.!and wasn't on time.! Never again! Read reviews before purchasing
Date of experience: July 30, 2023
Awful! Worst service ever… 1st, didn't have the right flowers, then wanted to change delivery date. Wouldn't cancel and refund my money!
Tip for consumers:
Don’t use Ava’s flowers
Products used:
None
Date of experience: July 8, 2023
I ordered flowers for my mothers 84th birthday who is in a nursing home. They never got there! Awful!
Date of experience: February 3, 2023
Ordered flowers for rosary, promised by 4 pm but never received, not even for funeral the next day!
Tip for consumers:
Don't order from this business.
Products used:
Nothing, flowers for funeral never arrived for rosary or funeral the next day.
Date of experience: November 17, 2022
They never deliver. Very bad customer service! They do not answer calls and they ignore emails. DO NOT TRUST THEM!
Date of experience: May 9, 2023
I had to get my bank helo to dispute the charges for something not delivered adding to the worst phibe iverseas telephone customer services. DO NOT USE THIS MERCHANT
Date of experience: July 10, 2023
DON'T USE Ordered flowers and were delivered to the wrong house. No refund or replacement was offered.
Date of experience: September 2, 2022
1st pic is what I ordered a medium size pink and white stand up spray
2nd pic is what I got NOT even close!
Tip for consumers:
Always buy local florist. Ava's flowers is a scam. Ordered medium n clearly from pics it was a small size. Wasn't what I ordered. Not even close. I was victim of fraud. Stay away from Avasflowers.net.
Products used:
Flowers for funeral
Date of experience: November 11, 2022
Avas Flowers have a D+ rating on bbb.org, which I realized after I tried to cancel my order. I wanted to do something nice for my for Valentine's Day so on 2/1/2022, I ordered 12 red long stem roses, a red vase, a hilliium balloon and a card with a special greeting created from me to be delivered to her job on Valentine's Day. I waited all day on the 14th to hear the excitement from my wife regarding the surprise and when I did not hear anything from her when she was leaving from work at 3:50 P.M. which was 10 minutes before the time she was supposed to leave. I immediately got very upset. I attempted to call Avas Flowers and was immediately suggested that I utilize the online resolution due to high volume calls. When I went online, I selected to cancel the order and was immediately informed that the order could not be canceled. My wife stated that when she got home, she received a call asking if she was at the location where the flowers were to be delivered, and she informed them she was headed home. The florist offered to send the flowers to the house, and my wife agreed. The surprise was no longer a surprise. The rest of the night ended up being 3 additional calls to verify the address, and she ended up getting the gift at 9:30 P.M. I received an e-mail shortly after stating successful delivery at 6:00 P.M. which was a complete lie. It was not the 12 stem red roses I ordered. For $119, it ended up being an arrangement of different color knock-out roses that died in 2 days, and the card greeting that I composed was misaligned on the card. I apologized to my wife, and I learned from this experience to never allow a business to do something I could have prevented by doing it myself.
Tip for consumers:
The pictures displayed on the site is not what you will get!!
Products used:
Flowers
Date of experience: February 19, 2022
Beware of this company. No matter what it says online they are not local. My mother order flowers for a bday as a surprise for me the Friday before my bday. My bday was Monday april 25th. The morning of my birthday around 1030 in the morning I get a call from my mom asking me if I git a delivery. I said no. She explained she ordered me something and it was showing it had been delivered. We hung up and she apparently called avas flowers to inquire as to where my flowers were cause it hadn't in fact been delivered. They put her on hold and preceed to call me an explain I was having flowers delivered and asked if I had received them. When I said no they said thank u and hung up. I called my mother to explain the call I had just received she was still on hold with them. They told her they would look into the matter and update her. This was at 11 am. My mother was extremely upset that not only had I not gotten the flowers but that they called and told me what was supposed to be coming. At 430 my mom called back to ask for an update. They explained they haven't reached the florist but would promptly call her back with updates. And of course their customer service closed at 5. She didn't receive and update at all the day the flowers were supposed to be delivered. Today the morning of the 26th I receive a call asking if I have gotten the flowers from avas. I explain I still have not. I explained they needed to just refund my mother her money cause after reading the reviews on their company this seems to happen another. I told them My birthday is over and they didn't have the courtesy to even call my mom back yesterday. Avas flowers rep proceeds to tell me " well we were told they were delivered" again I reassured her I received nothing. Avas flowers then abruptly ends the conversation with me. This was just my bday. But I could imagine using them to send arrangements to some one I'll and them being so laid back about the arrangements never arriving. Each phone call I got was from a call center over seas. So their claim about a family owned business is a bit far fetched to me. Every review I have read are all similar to our experience. Save yourselves the heartache and possible grief they will cause you. Do not use them..
Tip for consumers:
Don't use they are not local as they claim. All reviews I have read are similar to our experience. I still have not received the flowers
Products used:
Flower bouquet was ordered but as of yet hastily not been delivered
Date of experience: April 26, 2022
NEVER arrived on time.
NEVER looked like my ordered bouquet.
Support is NOT supportive
DO NOT BUY FROM AVAS
Date of experience: October 18, 2023
I WISH THEY WOULD ALLOW 0 STARS. THE WORSE COMPANY, NOTHING BUT AGGRAVATION...
I ordered flowers to be delivered same day
They never got there. I contacted Avas and they said their was a problem they would deliver them tomorrow. I informed Avas that they were going to patient in the hospital and they would be released at 3pm from the hospital so the flowers needed to be there before 3 pm. Avas said no problem. I called early the next day to make sure they would get there in time. I confirmed all the info and. After being on hold forever was informed they were out for delivery at 12.20pm. At around 5 pm I received an email from Avas they were just delivered. So I called Avas got the run around, called back got caught in there system hung up and received a call from a nice lady from a different company that Avas subed out the order to, wanting to confirm the address, than informed me they did not handle the area the flowers needed to go to but since I had such a horrible situation with Avas they would deliver it for me. So I called Avas again and explain to them of their mess up and the aggravation they have caused between all the calls and the aggravation that the flowers weren't delivered yet.
Horrible company, horrible customer service, They are unaware on what goes on and when I saw the invoice saw they charge an extra fee for processing because they sub conontract the flowers and not actually a store... DO NOT ORDER FROM THEM THEY ARE THE WORSE IN MY OPION...
Tip for consumers:
Never order from Avas the worst company
Products used:
Flowers but they sub contract. Avas is the worse company not who they subed it to
Date of experience: August 17, 2022
DO NOT ORDER ANYTHING FROM THIS WEBSITE, IF YOU EXPECT TO GET WHAT YOU WANT. ITS NOT GOING TO HAPPEN. VERY DISAPPOINTED!
Date of experience: May 11, 2022
Bought flowers for grandmother, arrived thurs night and were dying by sunday. This is unacceptable.
Date of experience: August 20, 2023
Ordenamos un ramo para el cumpleaños de mi mamá supuestamente era un buquet grande (L) estaban pequeño y las flores no estaban fresca se pagó $112por todo es servicio. Mala calidad
Date of experience: May 25, 2023
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