- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Avas Flowers has a rating of 1.1 stars from 655 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Avas Flowers most frequently mention customer service, next day, and local florist problems. Avas Flowers ranks 268th among Flower Delivery sites.
They were out of what I originally ordered for my fiancé. But in place was even a better beautiful plant. Her co workers loved it and so does she! I am more satisfied with this order than any before… thanks so much!
This company is a scam. They claim they can change based on availability of their flower arrangements but WITHIN the same type and following the arrangement chosen. So what they do is create a mediocre arrangement that looks absolutely nothing like the one ordered and not the size specified making the customer feel embarrassed and angry realizing what the recipient received! Not to mention the worst customer service ruining in this case a Birthday. I need accountability from this company. I am beyond disappointed. NEVER ORDER FORM THEM!
Order an item iff web site and when it gets delivered it is half the size less colored flowers and all green shrub like junk. They still charged the same price. STAY AWAY FROM THEM
Tip for consumers:
Stay away
Products used:
Funeral flowers
Date of experience: September 28, 2022
I ordered flowers for a funeral. Spent $141. Flowers were NOT delivered! $15 credit! Expedited delivery.
Tip for consumers:
Customer service is too much press this #. That #
Date of experience: September 29, 2023
My son is in basic training and ordered flowers for Valentine's Day on the 4th and they did not deliver. Very very sad!
Date of experience: February 15, 2023
I ordered the sun moon and stars came with only white and yellow flowers and no base they were in highly don't recommend if your in northern Maine
Date of experience: August 28, 2022
Ordered picture number 2 received pictures number 1. After many phone calls received picture number 3! Criminals!
Date of experience: December 6, 2023
I ordered a $100 bouquet to be sent to my aunt for the death of her son. What was delivered was a bouquet with 9 flowers in it! Do not use them!
Tip for consumers:
Don’t use them
Products used:
Flower arrangement
Date of experience: August 20, 2022
SCAM SCAM SCAM DO NOT ORDER FROM THIS COMPANY! STILL HAVEN'T RECEIVED MY FLOWERS FROM VALENTINES…. ITS NOW 2/18/24
Tip for consumers:
SCAM SCAM SCAM DO NOT ORDER FROM THIS COMPANY!!! STILL HAVEN'T RECEIVED MY FLOWERS FROM VALENTINES…. ITS NOW 2/18/24
Date of experience: February 18, 2024
DO NOT BUY! This site is a SCAM!
I ordered flowers for my mother-in-law for Mother's Day. The delivery date was promised between May 7-9 - on or before Mother's Day. I received 2 calls on Friday the 7th about the order, first requesting a phone number to contact me (they were calling me at my contact phone number) and then for my email address - which they had already sent an email to with the order confirmation. I made sure to verify that the flowers would arrive on or before Mother's Day, asked to speak with a supervisor to verify, and was told supervisors only work via email and that the flowers would arrive on Mother's Day my mother in law was sobbing on the phone because her flowers did not arrive.
Today I received a call from support to ‘verify the delivery address. When I again asked to speak with a supervisor because the flowers were not delivered for Mother's Day I was hung up on. I received a callback moments later only to be hung up on again.
I tried to call for support but was hung up on with every option I selected. Finally, I selected the option to place a new order and got to a human…who said they could not help me and transferred me to support.
I waited 48 mins to speak with a supervisor and was again hung up on. Finally, after several calls, I spoke with a supervisor called Sebastian@ ext 2343 who told me there was nothing they could do aside from offering a $20 credit on future purchases.
SCAM SCAM SCAM SCAM!
Tip for consumers:
SCAM SCAM SCAM!!!
Products used:
NONE - they took my credit card and delivered NOTHING!!!
Date of experience: May 10, 2021
Arrangement wasn't even close to the photo on website. Understand substitution policy but bouquet was ugly and half the size. Never use again!
Date of experience: October 17, 2023
Worst floral delivery ever! Ordered a big basket with several flowers including a blooming and got 2 green SMALL plants in a wicker dish.
Date of experience: April 6, 2023
If I could give it zero stars I would, but I have to select at least one. Horrible company, horrible customer service, and disappointing outcomes. I helped my dad order flowers for his anniversary with my mom. It happen to be on a Sunday and I needed a company to send flowers on Sunday. This company said they did, so I chose that option. Then I received an email on Saturday saying that delivery was unavailable for that day. So I spent a very long time on the phone with customer service. I will refrain from using names. The first customer service representative told me a supervisor would be calling me back in 15 to 30 minutes. I waited an hour and no call. So I called back. Of course when you call this company you get whoever answers the phone. I asked for a supervisor, and they kept trying to have me go through all the details about why I'm calling, order number, delivery, what I need, And just kept interrupting me and not providing what I needed. Finally they said oh the supervisor has left for the day. "They will call you tomorrow morning." I waited the morning and no phone call. Finally around 130 I received a phone call from a supervisor. She said they are not the allowed to do anything to help besides refund the service fee of $25. At one point they told us just to pick the flowers up on Monday. Needless to say we will never be Using this company and I hope no one uses them because I have worked I'm customer service and the way I was treated was abysmal. When you call it tells you, " Ava's flowers, the top in the nation" I highly doubt after dealing with this horrible company that they are top in the nation. My money will go elsewhere for flowers. I sure hope they show up at some point. Traditionally, my dad is always giving my mom flowers except for this year because of this company
Date of experience: August 7, 2023
IN ALL FAIRNESS I NEED TO SAY AFTER I POSTED THIS REVIEW, I DID RECEIVE A FULL REFUND, WITH NO CANCELLATION FEE.
I ordered flowers for a memorial service that was to be held on a Saturday for a little four year old girl that had succumb to cancer, and I was assured on Friday when I placed the order, the plant would be delivered in time for the service.
However, the memorial service came and went with out my order being delivered.
I called and was assured they would still deliver it to the funeral home where the family would still get it. I followed up on Monday when the second promise of delivery was suppose to take place just to find out it still had not been delivered.
I was told they had other deliveries scheduled on Tuesday so they would deliver my order at that time.
I called on Tuesday at 2:00 in the afternoon to find out they still had not delivered.
At that time I cancelled the order.
They refunded the money but had the audacity to charge a cancellation fee.
I hope no one else has to experience this kind of service.
This was very incompetent and unacceptable.
I do not like to complain or leave negative feedback, I'm only leaving this review in hopes of saving someone else from being so disappointed.
Products used:
Nothing, the flowers I ordered for a little four year old girl who lost a battle with cancer, was never delivered.
Finally after four days I cancelled the order.
Date of experience: August 9, 2022
I'm sure these guys are great IF you want flowers delivered the DAY AFTER a Funeral... IN VALDESE... NEEDLESS to say. We cancelled... and it was too late to show our respect.
Date of experience: May 22, 2022
If I could give you a zero star rating, I would. I have been misled and lied to over the last 3 days and you have ruined an experience for my wife & I want my $$$$ BACK! DISGUSTED
Date of experience: July 8, 2023
I ordered flowers online, 13 calls later of them not having what I ordered, and wanting the recipient number. RIDICULOUS DONT WASTE YOUR TIME OR MONEY A DAY LATER STILL NOT FLOWERS
Tip for consumers:
Don't waste your time with this company. I wish I had read the 1 star reviews because thats the average star rating for them
Products used:
Flowers candy and card never delivered
Date of experience: August 2, 2023
Flowers not delivered as promised. Extremely difficult to talk to a person. Never again. Refund of $5.00. Refused to cancel.
Date of experience: October 19, 2022
I ordered a bouquet and what we got was a few flowers thrown in a vase….my dog could do a better job!
Date of experience: July 27, 2023
Ordered flowers for my wife for our anniversary and she didn't even receive them. 128 dollars for nothing
Date of experience: September 11, 2023
When flowers were ordered they upgraded the order which resulted in higher costs without advising of the charges during the upgrade process.
Date of experience: July 11, 2023
My mother did not receive the flowers that were even shown on the website and they were not fresh at all!
Date of experience: May 25, 2023
I ordered flowers for a funeral and what an embarrassment! They misspelled my name and the flowers are not what I ordered! They look cheap and smaller than what I ordered! NEVER USE THIS COMPANY!
Date of experience: July 8, 2022
They steal from you and play with you on the phone, never buy from them
They ruined my details for my nieces
Date of experience: May 19, 2023
Complete opposite of pic-I ordered a small arrangement, pic shows arrangement between small and med.
Tip for consumers:
I would not use the site again. Flowers on sale, but then a $29 service fee for flowers nothing like I ordered!
Products used:
My daughter accepted the flowers from delivery, but I was unhappy with the quality of work they delivered.
Date of experience: May 19, 2023
This company is a scam and a ripoff, and we're so upset that we didn't look at the reviews before ordering from them. My husband purchased the Enchantment bouquet with chocolates and a card for a whopping $160.10 for our anniversary.
I never received the chocolates or the card, and the flowers were not at all as pictured. The photo on their website shows the medium bouquet, and my husband payed extra for the large bouquet. The flowers I received just days ago are almost dead today, and they dont look like the photo. I received a very small bouquet with none of the pretty pink flowers pictured, and with a vase that's nothing like the picture other than being red. It's certainly NOT the beautiful, large bouquet that he was charged $89.99 for (before taxes, $9.99 for delivery, and a $25 service fee).
We've called customer service twice now. The first time, they offered to only refund the chocolates that we didn't receive; nothing for the missing card or the flowers that they clearly mixed up and delivered to someone else because we did not receive what we ordered. We declined this offer and was told they'd put in a replacement order with all of the items and the correct flowers. We accepted this offer.
I never received the replacement order, so I called back today. I was told a replacement order was never submitted but she assured me she was getting it submitted this time. I don't believe for a second that I'll be getting anything in 2 days as promised.
I also asked for the physical address for the location that delivered to us, and to have my call escalated. Both requests were denied, and I was told that they cannot provide information on where the flowers actually came from locally. That's crazy! This is a business that refuses to provide anything beyond a phone number for a third party that takes their calls and complaints!
Please do NOT order anything from this company. Based on the TONS of other 1 star reviews we've seen since ordering with them, this is just how they do business. This company clearly does not care about their customers, and they WILL rip you off. Do NOT order from Avas Flowers!
Tip for consumers:
If you do order from them and have any issues with your order, they won't do anything to help you with that.
Products used:
Flowers, chocolate, greeting card (but did not receive the chocolates, card, or the flowers ordered)
Date of experience: September 23, 2023
They never sent the flowers only the balloons. I called, they promised to send them out on day#1, never sent them. I spent way too much time on the phone for a place that advertises same day delivery. Very sweet people who answer the phone but they are all FOS. So many different excuses, stories. Don't waste your time or money, I have never experienced anything like this trying to get flowers delivered.
I was told they were delivered, they weren't.
Then I was told they were investigating it and they would call me back that day… no call back. I also emailed them with the problem, response was they would get back shortly, working on it, they never did.
Next day again I called, went through it again, they said they would send them out that day, a manager called me back and promised they would be sent out that day, top priority, and apologized for the mess up. Again, no flowers delivered, I called again, and once again they were going to investigate it, each one had a different story, I was extremely angry at that point, I spent so much time just trying to get flowers delivered to someone who could have used the beauty of flowers on that day. Later in the day I received a call from someone above the manager, (forgot her title) again, the apologies and the I'm so sry, constantly with the I understand, they offered to send them on the third day no way! Definition of insanity is doing the same thing over and over and expecting a different outcome, nope not doing that. The birthday would have been three days prior. They all lied, no one ever had anything sent out, no trust in this somewhat questionable company! Fingers crossed I see the refund soon.
Products used:
Never received what was ordered.
Date of experience: June 16, 2022
Is this your business?
Claim your listing for free to respond to reviews, update your profile and manage your listing.
