• AVAST Software

AVAST Software

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Overview

AVAST Software has a rating of 2.3 stars from 63 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about AVAST Software most frequently mention customer service problems. AVAST Software ranks 123rd among Antivirus Software sites.

  • Service
    14
  • Value
    13
  • Shipping
    9
  • Returns
    10
  • Quality
    14
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
3
2
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How would you rate AVAST Software?
Top Positive Review

“I've been using the Avast free edition since maybe...”

nick d.
12/17/12

I've been using the Avast free edition since maybe 2002 -03(so a decade now). Back then I was looking for a version that would run on Windows 98,2000, and i think XP (it was many different computers. I tried both AVG and Avast. AVG had a hard time with windows 98, while Avast worked smoothly across all of them. I have since ran Avast on all of my computers and suggest it to family if they are in need of an antivirus. None of the computers in my home have had any virus for about a decade now. We do web surf and download a lot, so Avast has definitely had its work cut out. I will continue using this software as long as its free.

Top Critical Review

“The worst when trying to cancel Avast Software!”

Matthew G.
2/22/24

I had used Avast Software for several years, but then the price of their product went up substantially and they kept trying to sell me new products. When I called customer service, the guy was a pain in the you know what by trying to question why I was cancelling my subscription and why their products are so much better than others. Newsflash to their customer service: THE CUSTOMER IS ALWAYS RIGHT AND CUSTOMER SHOULD DO WHAT THE CUSTOMER REQUESTS WITH NO QUESTIONS ASKED! Plain and simple! The person I spoke with finally got my message after I repeated it numerous times while talking over him and refunded/cancelled my annual subscription. I highly suggest to not ever start with a subscription to this company for any product, even if you think it is the best.

Reviews (63)

Rating

Timeframe

Other

Thumbnail of user jesseg
Ohio
31 reviews
224 helpful votes
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June 6th, 2010

Free computer antivirus program. Avast allows home users to have a free copy of there great software. The best part is they offer consistant updates, keep your computer safe, and allow you to have it all free.

I have used avast home edition for years and never had any trouble. After you visit the site and download the program, you simply register and you are good to go.

If you don't want to buy an expensive antivirus program and then have to renew it every year, give avast a try. It's FREE, and better than most you pay for.

Thumbnail of user princea32
Pakistan
3 reviews
0 helpful votes
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May 23rd, 2019

Performance:
Avast's first defensive layer is traditional signature-based scanning that compares files to known malware. The second layer monitors activity and code snippets to look for indications of a malware attack. Finally, anything suspicious gets sent to Avast's cloud lab for analysis, and if it is confirmed as malicious, a new malware signature is sent out to the company's 400 million users.

Security and privacy:
Avast's SafeZone secure browser, part of Free Antivirus, can keep your wallet secure by limiting add-ons while blocking ads and suspicious sites. Its Bank Mode isolates the browser from the rest of the system to thwart nosy malware.

Thumbnail of user glenno8
Hawaii
4 reviews
9 helpful votes
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February 8th, 2016

The FREE version of Avast works great! The paid version is even easier to use. Whichever one you choose, you can't loose. The FREE version is only available to home users. Businesses need to purchase the product.

In ten years of use, I have yet to get a single virus on my computer! That's great protection.

Service
Value
Quality
Thumbnail of user armenb
New York
85 reviews
396 helpful votes
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November 8th, 2009

Sorry it is avast.com!

Finaly I found the right protection for me. I tried it for free and then purchased it.

There are two things to be aware:

1. You must to uninstall all other antivirus programmes (you will be temporary off guard).

2. After purchasing the product I started and continue receiving promotion for other products by them ( but I can live with that).

Thumbnail of user jordana10
California
2 reviews
4 helpful votes
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March 20th, 2013

It's the best antivirus on the web and it's available for free. I use it for a couple of years and have no complaints. Pc works fast and antivirus keeps blocking viruses. I think I will go for paid subscription

Thumbnail of user lindat168
GB
5 reviews
7 helpful votes
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January 23rd, 2019

I signed up to the free Trial and when the Avast software was installed, it slowed down my PC. I eventually decided to uninstall it and my PC went back to normal. 7 days before the renewal date for the 1 year contract, I emailed I wished to cancel the auto renewal and I duly received an email confirming my request and showing the date the free trial period ended. However they took the payment without further communication, I then emailed and they are very good at delaying tactics. Their last email said they would consider a refund if they received an official letter from my bank confirming they were not dealing with this dispute! They are well aware that will never happen from a bank these days.

Thumbnail of user jerryn11
Indiana
5 reviews
12 helpful votes
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March 11th, 2013

I have used Avast for many years now. I have had Norton preinstalled on computers I bought and it didn't take long for me to figure out that Avast was much better and to dump Norton. Although I use the paid version, I used the free version before and never had any problems with it. Since I recommend avast to family and friends many of them are using it and none of them have had any problem.

Thumbnail of user anisb18
Tunisia
1 review
0 helpful votes
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February 22nd, 2022

Hello, I have bought Avast Ultimate from their partner avast-tn.com. And I have discovered à lot of possibilities of configuration for many interesting Avast security features. Easy to use, easy to install. The mimic VPN protocole make my connection not being interrupted and I have access to all my favorite website! Tuneup makes my pc goes faster. Simply great!

Tip for consumers:
Choose your own peronnal files that you want to protect with anti-ransomware feature. See with device is on your network using wifi protection

Products used:
Avast Ultimate

Service
Value
Returns
Quality
Thumbnail of user miah66
New Jersey
1 review
3 helpful votes
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January 16th, 2020

In my opinion, Avast antivirus is one of the best. I've tried it after I read the article https://thinkmobiles.com/blog/best-anti-spyware/. It helps to protect my computer from malware, spyware, has active and passive scanner self-protection and automatic updates. Avast cleaned the drive and managed to find every single problem.

Thumbnail of user thomasc52
California
7 reviews
23 helpful votes
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February 28th, 2014

Excellent anti-virus program! Not a big name like Mcafee or Norton, but does a hell of a lot better job than both combine! Plus it doesn't eat your CPU.

Thumbnail of user terrij196
California
1 review
1 helpful vote
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May 24th, 2022

DO NOT BUY THEIR UPGRADED SERVICE... IT COMPLETELY TRASHED AND CRASHED MY COMPUTER WHICH HAD TO BE TAKEN IN FOR SERVICE IN ORDER TO GET RID OF THE PROGRAM.
THE CUSTOMER SERVICE IS HORRIBLE AND USELESS... WILL NOT REFUND THE MONEY SPENT.
SAVE YOUR SELF THE HEADACHE AND COST... DO NOT BUY FROM THIS COMPANY!

Tip for consumers:
DO NOT BUY FROM THIS COMPANY.....PLEASE!!!

Products used:
Top of the line AVAST anti-virus service

Service
Value
Quality
Thumbnail of user acob1
Australia
1 review
3 helpful votes
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May 12th, 2021

Downloaded the premium virus protection and it worked well the next day i downloaded driver updater on the first running it deleted all the virtual drivers off my computer now no audio or video devices and i cant seem to get them back so im asking for a refund but they dont seem to want to answer DONT GET DRIVER UPDATER

Tip for consumers:
No customer service been waiting for a reply but nothing there no good

Products used:
Avast clean up premium avast premium security and avast driver updaterdont know about the other 2 softweres and not prepared to trust them after avast driver updater disabled my computer my advice do not try it you will be sorry

Service
Value
Shipping
Returns
Quality
Thumbnail of user sandrines16
Switzerland
1 review
1 helpful vote
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February 4th, 2023
Verified purchase

Poor VPN, NO customer service, NO answers when facing a problem, average or superflous products, problems with other VPNs when using Avast, pushing "buy, buy,buy" politics... DON'T buy their products, it's not worth it AND you will NEVER get a service or an answer if you are facing a problem. They cosider their clients without any respect and just as cash sources.

Tip for consumers:
Don't buy AVAST! Productrs are average at best, pricey, and NO customer service, No answers when facing a problem, totally unacceptable.

Products used:
All their products

Service
Value
Shipping
Returns
Quality
Thumbnail of user hileyp
RU
44 reviews
190 helpful votes
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April 14th, 2020

Avast offers awesome free services where many companies claim a charge for this. Nevertheless, it's paid service could be better as it won't expend the whole functional much.

Thumbnail of user patrickd518
GB
1 review
2 helpful votes
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May 19th, 2021

I ran the avast driver app on my Asus pc the app knocked out my graphics and I can't use my pc anymore, one of the tecs at avast tried to fix the problem with out success, he told me a senior tec would be in touch to help I have now been waiting 4 days and every time I get in touch with them I am told I will have to wait for the senior tec to get in touch with me, totally a rubbish aftersales service.

Thumbnail of user carolab9
GB
1 review
1 helpful vote
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February 22nd, 2021

Avast keeps renewing my subscription that I had with them years ago and its impossible to cancel. I've called my bank they cant do it, I spent hours on the phone to avast and the DONT answer the phone even if they lead you on saying they'll' be with you in a minute, but they NEVER EVER answer the phone. The emails are non reply. ONCE THEY HAVE YOUR CARD DETAILS, EVEN IF YOU CANCEL YOUR CARD AS I DID THEY STILL TAKE YOUR MONEY. Each year they take MONEY FROM MY BANK ACCOUNT and I don't even use the product as I have Macafee. DONT SIGN UP ITS IMPOSSIBLE TO CANCEL. SCUM COMPANY NO CUSTOMER SERVICE,

Service
Value
Quality
Thumbnail of user kswiltsee
Virginia
1 review
3 helpful votes
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May 16th, 2023

AVAST is the Company from HELL!
I canceled my account and removed the software.
A year later they billed me and I had to spend 3 hours on the phone to get a refund and an assurance the account was canceled.
One year after that I got billed AGAIN and had to spend 2 hours on the phone to get a refund.
When I asked why they billed me again they said "Your canceled account is marked for rebilling"
DONT USE THIS COMPANY

Tip for consumers:
They put you on hold for hours if you try to contact billing. Every other line connects in less than 5 minutes.

Products used:
Security Software

Thumbnail of user sophiew53
New Jersey
4 reviews
1 helpful vote
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January 18th, 2020

The choice of free antiviruses is not that big. And we settled on Avast Free Antivirus - recommended it as a simple and easy-to-use program.

Antivirus has many advantages. The first is autonomy. The antivirus works by itself, it updates itself. It's easy for me to check for software updates, but this causes some problems for my parents. Therefore, such independence pleases. But if necessary, you can enable manual download. No keys and passwords are needed. The second is the quality of protection. Of course, if the virus was not caught, then you will not know if it was. But for now, it catches Avast well, blocks unwanted windows. So far, fortunately, there have been no problems with trojans and other dishonesty.
The third plus is multifunctionality. Avast will check for viruses, and the browser will clean it, and report performance problems. Although the latter is not for beginners - so you can remove it.

The only thing that is somewhat annoying is the pop-up windows in which they offer to purchase and install security programs from Avast. Or reports how many hacker attacks have been in recent times. But this happens once when you turn it on, so you can put up with it. But I did not notice any slowdown in the computer. By the way, has anyone tried Avast Driver Updater for the sake of better work of operating system? I found it here: https://thinkmobiles.com/products/*******/, but still have doubts if I really need it.

Thumbnail of user markk1962
New York
3 reviews
4 helpful votes
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April 3rd, 2022

New update messed up with my audio/video drivers, was really hard to revert it back. 3 hours of my life wasted

Thumbnail of user benardl
Kenya
4 reviews
2 helpful votes
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June 22nd, 2020

Avast antivirus is so far my best software on phone and computer it works smart and it's easy to use.

Thumbnail of user lilitham
Colorado
2 reviews
0 helpful votes
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March 24th, 2022

Used it for a couple of years and the free version works powerfully like the other paid antivirus tools

Thumbnail of user shureno
California
39 reviews
71 helpful votes
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December 1st, 2018

As the title suggest, it is the best "free" virus software out there that you can own for absolutely nothing. And yeah it is completely free, no hidden charges or anything suspicious like that. I like honest transparent companies & it would be nice if everyone operated like this.

I have since then become a premium subscriber & have renewed my license 3 times now. It's just that good. Ofc I've added on some extra features such as their VPN service which is great & works the way it's supposed to. No problems with it at all, & I find the uses for it are vast, so the price is justified. If you like privacy when on the WWW then you should consider this, but then again I also switch between this & OpenVPN, both are great for what they do.

Out of all the virus softwares out there, & believe me there are many, I feel Avast out does it's competition. Plenty of times where I've been directed to infected pages that with other programs I would've been Fk'd. & the repair to fix those problems I'd rather not fork the bill for. So I want to personally thank this company for that. It is very easy to use infact you don't really have to do anything literally, as it just does on it's own. So you can browse with ease & peace of mind knowing that your every click is covered by a robust virus killer.

I use to think the license cost was quite high, especially when you start adding on other features like a VPN & such, it can go into the hundreds literally, but I've since changed my mind. I feel that a company who tirelessly goes to work everyday to protect it user's by continually updating their software to counter present & future threats is worth supporting. You protect me I will in-turn protect you through financial means.

Products used:
Avast Premium & Secure line VPN.

Service
Value
Quality
Thumbnail of user sgt.g
Michigan
1 review
2 helpful votes
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January 29th, 2023

IT HAS DRAINED MY CPU, DELETED MY GRAPHICS DRIVERS, LIED TO ME ABOUT VIRUSES ON MY COMPUTER, AND LAGGED MY COMPUTER! NO MORE, ITS REIGN OF TERROR ENDS TONIGHT!

VIVA LA REVOLTION!

Products used:
nothing, it sucks

Service
Value
Shipping
Returns
Quality
Thumbnail of user chetans7
India
2 reviews
0 helpful votes
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July 26th, 2017

I am very disappoint, this software was delete my important files. So i delete it from my computers.

Thumbnail of user swammid
GB
4 reviews
7 helpful votes
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December 27th, 2019

I have used this in the past with windows 7 64 bit it work perfect and helps a lot to secure my pc from threats.

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