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AVAST Software has a rating of 2.3 stars from 63 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about AVAST Software most frequently mention customer service problems. AVAST Software ranks 123rd among Antivirus Software sites.
I've been using the Avast free edition since maybe 2002 -03(so a decade now). Back then I was looking for a version that would run on Windows 98,2000, and i think XP (it was many different computers. I tried both AVG and Avast. AVG had a hard time with windows 98, while Avast worked smoothly across all of them. I have since ran Avast on all of my computers and suggest it to family if they are in need of an antivirus. None of the computers in my home have had any virus for about a decade now. We do web surf and download a lot, so Avast has definitely had its work cut out. I will continue using this software as long as its free.
I had used Avast Software for several years, but then the price of their product went up substantially and they kept trying to sell me new products. When I called customer service, the guy was a pain in the you know what by trying to question why I was cancelling my subscription and why their products are so much better than others. Newsflash to their customer service: THE CUSTOMER IS ALWAYS RIGHT AND CUSTOMER SHOULD DO WHAT THE CUSTOMER REQUESTS WITH NO QUESTIONS ASKED! Plain and simple! The person I spoke with finally got my message after I repeated it numerous times while talking over him and refunded/cancelled my annual subscription. I highly suggest to not ever start with a subscription to this company for any product, even if you think it is the best.
I have used this in the past with windows 7 64 bit it work perfect and helps a lot to secure my pc from threats.
After canceling over a year ago due to two viruses, and poor tech support, they have twice now removed (unauthorized) payment from my paypal.
Avast has fraudulently charged me 1 year and tried to do it again this year.
November 2018 - I bought Avast software (1 year subscription).
April 2019 - The support agent confirmed me subscription (AUTORENEWAL) is canceled. It took me a lot of time to find any contact.
November 2019 - they CHARGED ME SUBSCRIPTION FOR THE NEXT YEAR although my autorenewal is off. I didn't know about this charge.
November 2020 - I received Email from Avast they will charge me subscription for the next year
November 2020 - I received again Email that is my autorenewal off. But they don't return last charge neither explain how is possible to charge someone with autorenewall off.
I have all evidence about these charges. It is obvious Avast steals money intentionally from people through autorenewal. They will return your money only if they see you are hard on it.
Let's compare this with this situation. A thief breaks into your house and steals money. The police catch him and he says "Sorry I made a mistake, I didn't intend to steal". Tell me, should the police let him go or should he go to jail?
Avast does the same thing and who knows how much money they steal from people through autorenewal tricks.
AVAST ANTIVIRUS SOFTWARE QUALITY
Avast was my biggest mistake in my antivirus choice. I tried almost all the well-known softwares. It slows the computer badly, miserable protection, especially with malware and you, will have all time different popup notification, by this, by that. Even a free version of Kaspersky works much better. Kaspersky is not my best choice, I just want to say Avast is probably of the worst antivirus software on the market
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