Avenue

Please don't fall into their trap. Everything is drop shipped from China and the quality is awful. When you ask for a refund they start by offering 25%, claim they are green and wanting to help the environment by not sending it back, then when refused the offer goes to 30%, 40% and ultimately 60% all while refusing to give you a full refund. The stuff is so bad they don't even want it back! Total junk…. But then again, you get what you pay for I suppose.

In March, I returned about $300 worth of merchandise using the label Avenue provided and following their instructions. To date, I haven't received a refund. The last communication I received was on 3/25 from the Customer Experience Team who confirmed "I have heard back from the courier and it appears your return has been delivered to our warehouse without final scanning. I will lodge an investigation with our returns team and get back to you shortly." Now they do not respond to my emails now and closed the return process altogether.
I've filed a report with the state's attorney general along with the FedEx proof of delivery --- I'm out of options.

I was hesitant after reading all the negative reviews about Avenue.com but I must say, I had a superb experience. I placed my order Nov. 5 and it arrived Nov. 11. Granted I'm a state over so it might take longer in other parts of the country. I ordered three pairs of boots and they came neatly packaged, correct sizes and correct color.

The best part is that I needed to return a pair that was too big and they have this thing called Happy Return and you can drop it off without a label or package to a FedEx or other participating locations. The return shipping is free and you get a refund INSTANTLY.

I went ahead and placed a second order for some shirts. Fingers crossed I have the same experience. It seems they may have sorted out whatever problems they were having.

This company has the absolute worst customer service on the planet. It is nearly impossible to reach anyone via their phone number and while on hold for 35,45 to 60 minutes, the recording keeps referring you to utilize the live chat on the website which does not exist. Emails to their customer service address bounce back because the mailbox is full and if they don't bounce back please do not expect a reply because they don't answer any emailed inquiries.

If you place an order you can expect it to spend 6 to 7 days in fulfillment and good luck trying to reach anyone to cancel the order because if you stay on hold for an hour they refuse to cancel any orders. They will promise to send the package express mail to get you off the phone and then a day or two later you'll get an email saying that they are going to ship it standard mailing, eventually. I will never do business with this company again because of this horrible customer service.

Would not refund me for jewelry that arrived broken - 3 items broken in one order. Then for the first time in 10 years I returned two items within the return timeframe and they would not accept them! They said I can get them back for $8.95 or they would 'donate' them to a charity in my name! Yeah, right, they would resell them for sure. I have spent thousands of dollars there over 10 years and I will never spend another penny. Customer service is horrible! 3 follow up calls and 5 emails to not get refunded for the broken jewelry. I take my business elsewhere and I would say "Buyer Beware' with Avenue!

I never had a return until now and I see how they really don't care at all about their customers so they deserve to lose them!

When shopping at Avenue online, I look for valid coupons and there are usually several to choose from. Once I log in the coupon codes become invalid. This has happened on numerous occasions and it's quite frustrating. I've emailed them but have not received a response.

Do not shop here! The worst company I've EVER shopped at! There a company that'll take your money even if they can't produce the product in a timely manner. Long story short. I don't know if I'll receive my package this year, or next year! It's November 2020 for this of you who are curious. First and last time shopping here!

First time ordering from Avenue, and I'm very pleased. Ordered everything alittle bigger ( just in case) realized I didn't need to. The bigger sizes look fabulous over leggings and go perfectly with the tall boots I ordered, which fit great. I will be doing ordering more. Only 4 stars because the fulfillment did take a couple weeks, which seemed a little long but once shipped, it came fast. My first order was cancelled because they ran out of stock, so had to reorder. Overall I'm happy I found this place.

I am so disappointed. I bought hundreds of dollars worth of clothing from Avenue. I then got a pair of jeans that was miles too long. After trying them on, I folded them neatly and put them back in the plastic bag. I paid out of pocket over $9 to return them. Received a call saying they could not refund any money as they were damaged. WTH? I disagreed with the woman and she said they would receive a second review. Get another call a week later. The original decision stands. These jeans were never worn except to try on then quickly remove. They kept the jeans and I get an email thanking me for my donation. What a scam! Bet they are selling them again. Definitely BUYER BEWARE

Have shopped here many times. They have some really pretty jewelry. The prices are $$ to $$$. Anything I've ever ordered from here is beautiful, made of quality fabrics. They do have great sales and offer minimum order free shipping. Worth a look-see.

Avenue does not stand by loyal customers. I made a purchase that was shipped federal express. Apparently they delivered the package to the wrong address. They never investigated or checked my order history. Out of the item I ordered and I'm out of the shipping charge as well. Done with this company that solely relies on a call center to make final decisions. Not recommended if you need customer service.

One star is to much this company gets NO stars. I never received my order or a refund. I called over and over to be on hold for hours then the call drops. I did the chat for the caned replies that said order will deliver. Emails are auto reply answers of no solution. Even to state they are not "responsible" for failed deliveries. It hasn't as of October 9,2021 for and order placed and paid for on August 16,2021. The FedEx tracking gives future dates of delivery and when that day comes it changes to another future date. Over $80.00 dollar order. Mail feud. Theft.

Well I can't do a review on the quality of the product since it hasn't shipped to me yet. It's been about 20 days since I placed the order and it's still in fulfillment. I've sent emails with no response and calls end up with a busy signal. This was my first and last purchase from Avenue.

I'm not recommending Avenue online. One of the only ways I can allow myself to shop online is if it's returnable and they wont let you return items on sale. Which is most of them. Bad policy if you ask me. So I was forced to pay to ship the item back to me or donate it to a local charity. I donated the item. Very disappointed in the company though. Won't be purchasing from them again. :(

Avenue makes it near impossible to contact them after you've checked out as a guest. I ordered clothes and waited, and waited, and waited for any sign that my items had shipped or been processed in any way. Went out of my way to locate a method of finding out and after much searching found I had to use a basic e-mail as my way of communicating. Then I got a notice that my order had been partially filled and that some items were no longer in stock. (Gee you think taking weeks to process the order may have had something to do with that?) But not from my inquiry, just a regular notice. Still no word from customer care. During this whole time, I've place two clothes orders from another site and both were processed, shipped, and RECEIVED before Avenue even sent the notice of my partial shipment!

I had ordered a dress to wear At the beach after my wedding. I paid expedited shipping. Did not receive the item even in time for my wedding which was weeks away. They finally refunded me my shipping and sent me a $10 coupon towards my next purchase. I then decided to buy a pyjama set for vacation. Bad idea as that item was cancelled with no email no notification I had to go in find out myself by going into the order.

Same as several below. Placed an order on 11/30. They charged my card and have not shipped anything. Customer service is not accessible in any form (email or phone). They are committing fraud, in my opinion.

I order 3 pairs of shoes never got them a tracking or email but they took the money off my card gave them another chance and the same result when I inquire about it i get a ticket number and thats it cant get thru calling either my next step is court period

While I liked the dresses I ordered, one was the wrong size. I checked my order confirmation and it was Avenue's error. Every time I attempted to reach Customer Service via *******836 I was between 45 and 60 in the queue. Most consumers don't have time to wait on hold while 45 other customer's issues are resolved. Again, I was happy with my purchase but will not do online business with them again.

Placed an order and after 2 weeks contacted them to see why I never received an email stating when my order would be shipped. Was told it was in stock and would be shipped out soon. 3 weeks later I called again and this time I could never thru. The customer service number would ring once and then go to a busy signal. It's been a month now and still have not gotten thru to them. Will never order from them again.

I placed a large order & paid for expedited shipping from Avenue.com on 11/29/2020. Today is 12/11/2020 and my order is still in fulfillment status without explanation. I did inquire about my order a week ago, but received a generic reply that my order was received. So disappointed.

I have been a customer of the Avenue for many years and when they closed our store locally I started purchasing online. I normally do not return but this time I had 3 items that I just did not like. I tried them on and promptly put each item back in the plastic bag they were received in and a week later I used the Avenue return label and put them in the mail. They emailed me and told me that they could not refund my money because they were damaged or the tags were not on the items. HELLO... I only tried them on. As with others on this review site, I will not be purchasing again from this store. There are too many choices for plus size women that will stand behind their product and their customers. Maybe this is why so many of their stores have closed. I refused to pay the return shipping and told them to donate to charity. I guess they will be put back in inventory and resold. Is this how you make your money?

Was so very excited when I found a pair of boots online at Avenue.com. When I received them they were too big, I returned them with the paperwork for an exchange. Today I see a credit to my Paypal account for $16.56 less than what I had originally been charged. So they not only didn't send me the exchange, they charged me for sending them back for the exchange I didn't even get. This policy is horrible. Don't order from this site unless you are sure it is going to fit!