Avenue

I ordered a $100 winter jacket on December 6th and they charged my credit card immediately when they are supposed to wait until it ships. Never received my order and the status still says in fulfillment. I emailed them and just got a ticket number but never heard back from anyone. Never received my jacket either! HORRIBLE! Will NEVER order from them again

Avenue used to be wonderful. I would place an order and receive all of my items in a few days. Not anymore. I placed an order for $326 on July 6th. It was 46 items total. I haven't received anything. Out of the 46 items, I received 2 emails saying items have shipped. One package says it includes one top. The other package is 2 tops and 3 panties. So, I'm still waiting for 40 items to ship. And, when I track both packages with Fed Ex, they are not in Fed Ex's system. They have not been shipped. Calling or emailing customer service is a waste of your time. I am a long time Avenue customer... correction, I was a long time Avenue customer. Now, I'm done with them.

I made an online purchase and returned (it didn't fit right) it using their label and packaging. They called and said they would not be giving me credit. I told them to send it back to me FREE of charge and they said I owed them 8 bucks for that... never did the online purchase say it was not returnable! They were rude! They were not customer focused and I will NEVER shop with them again! Too bad... I just sent over $400 at your competitor.

My order was shipped late, besides that. I get my order and my size 11's are all 2 sizes way to big. I have 4 pairs of boots that are so huge I couldn't even wear extra socks to make them fit. Like... what is wrong with the sizing? Nowhere says to order smaller... two or three sizes smaller.

I placed an order December 1st and three weeks later nothing, no confirmation order number nothing. I called several times only to be lied to each time about my boots that I ordered were on their way, then to be told they have not shipped yet, then to be told they would overnight them to still nothing. They are really fast to take your money and play games with you. You are better off going to Wal-Mart or Target then giving one penny of your money to these liers. Don't waste your time or money with these people.

They advertise free returns. Haha what a joke. I live in the VI and received my order almost a month after placing it and now I am in the mainland US and am being told I have to pay to return the goods. They only honor the happy returns for one month. How fair is that to get $150 back I have to pay $40 to ship the goods back. Never ordering from this site again no matter how good the prices are. What rip offs.

Placed an order on 9/5/21, received an email on 9/8/21 that my order has shipped. Today is 9/21/21 and I still have not received my stuff. I have emailed them and it comes back undeliverable, mailbox full. Tried calling, no answer. The order was charged on my Avenue card. I am so disappointed, will not be ordering from Avenue again. Customer Service SUCKS!

Placed an order on Nov 18th received everything but one item. I had to contact Avenue three times and they continue to reel me that the item is available but very behind with shipping as of December 15th which is almost turning into 30 days! They offered no courtesy and no real solution. Sincerely, Highly dissatisfied customer.

I purchased 3 capris from Avenue and returned them in perfect condition less than 90 days but above their 60 day window. They would not refund me but to make things worse they gave me two options. Donate the items to charity or charge me $7.95 to return the items. I opted to have the items returned and they charged me the $7.95 however the items were never returned to me. When I called they said they would look into it. I never received a follow up call or my items. I was now out $75.00.

The Avenue used to be reputable and provide good service but stay away. They have no interest in addressing your concerns.

Since Avenue closed their in-person shopping stores and moved to online only, their clothing choices, styles, and quality have declined. They used to have cute, stylish, quality clothing when you shopped in store. More times than not, I have had to return purchases when bought online.

When shopping in this store, I receive poor customer service nearly every time I go in. The latest was a sales person that threw the clothes I was trying on in a pile instead of hanging them. She also had something to say about why I was returning a dress that was too short on me. I don't appreciate the rude comments or their unwillingness to help. I wanted to purchase more than one pair of pants and they said they couldn't order it, I would have to do that. They also stopped accepting their coupons on clearanced items. Lane Bryant bends over backwards to find what you need and the coupons are good on clearance merchandise. I'm over the Avenue.

Would not accept an item for return stating it was over 60 days. They go by order date, not date I actually received the item. Also took them over 3 weeks to process return. They then wanted to charge me $8.95 to return item to me or they would donate to charity. Will NEVER shop the Avenue again!

I returned my item 3 1/2 weeks ago They have been promising my refund for 2 weeks and every time I call they say I will have it in two days and they say the rep you talked to before didn't request the refund or put that in the notes but the reps have sent me emails stating they were gonna process it and now they don't answer their emails

My husband ordered me a top for Christmas, the free shipping code was not applied. He spent at least 1 hour on the phone, most of that time was on hold time. Issue was not resolved. He was caller 25 and it took 45 mintues before he spoke with someone who then placed him back on hold at least 3 more times. I think they need alot more help with answering phones. I would not recommend them for this reason.

I dont understand all the bad reviews! I have ordered from here at least 5xs this last year and loved all my stuff! Shipping usually takes about 2 weeks or so and comes ups and all my items except 1 have been a perfect fit and high quality! Ymmv. But I love Avenue online shopping!

The sizes online don't even compare to the sizes in the store. I bought several shirts and pants in the size that I had always purchased, and the clothes are literally falling off. They're about 2 sizes too big. What a disappointment. I had to return the entire shipment

I placed 3 separate orders for boots. The first order was fine (no problem). The second order I ordered a sz 12 w and received an 8 wide in a 12 box. Called customer service was told that I can get free expedited shipping on next order. So I ordered the same boot sz 12 w black, this time I received another 8w except this time the boot was actually brown but still in a 12 wide box. Called again was told to return for full refund, taking to fedex in the morning. I will update after return is complete.

I love City Chic dresses and avenue posted a discount on a dress I wanted. Total was about $30 discount. I purchased the dress and a few days it was canceled saying the dress was sold out. I continued to look at the site daily and it never showed the dress was out of stock. I contacted customer care and an associate said purchase again and provide the order number and they would refund the difference. I did this and never received a discount. I emailed and called another associate said they were just behind and another emailed saying they were not going to honor what they had promised. I'll eat the shipping and will be returning the dress. Either the associates are Morons or not trained to do their job correctly.

After I seen you all reviews I can't complain about my issue. Heck I placed an order on 11/30/20. Two different orders to 2 different addresses. I placed one exactly after the other the exact same products. I got one 12/12/20 after calling them. I called again and received the other on 12/16/20. I'm thankful I received my order.

Ordered 6/2/22 and my 5 nightgowns are being delivered by FedEx Smartpost: you know, the Fed Ex to USPS amoeba-crawl-shipping!? I would never buy anything from them again. How absurd to ship so slow!?

Ford trine ordering, irme never arrived I gave it a week before I called and I was told oh it's only a week late you need to wait 2 weeks. You can still get it. I was like last fedex update was on truck for delivery. I was annoyed but waited. Call back a week later I was told I called a day early but they would now reship the item. They will escalate it and do express shipping. That in 24 hours I should receive and email. That never happened so I followed up with an email a few days later. I got a generic replies. I just called and the rep said oh a replacement takes 7-10 business days to process. At this point I ask for a refund which per them they don't offer just giftcard. I'm never shopping here again I want a refund. Puts me on hold and comes back that she's is requesting a refund but it take 20-25 days to see if it's approved. I'm going to reach out to PayPal cause this is ridiculous

I spent quite a bit of money and every shirt I bought pilled on the first day of wearing it. Now after wearing once all the clothes look like crap so that was money down the drain. Money that I did not have to throw away. It was really disappointing. The material was cheap and uncomfortable as well.

I will never shop this store again. I tried to sign up for the assurance program to get a gift card, only to be told that I had signed up for it when I got my card. Which, i most certainly had not. Turns out the sales clerk who signed me up for my card, signed me up for this program without my permission. And nobody at the company seemed to care that something had been done without my permission to my credit card. They refused to do anything about it, so I cancelled my card. I'm beginning to think the sales person did it on purpose just so I wouldn't be eligible for the gift card. I'll never shop there again.