Avenue

I ordered a bunch of stuff from Avenue - tops, dresses, pants, and capris. The prices were excellent with very generous coupon codes as well. Every single item fit perfectly and I have loved everything I've purchased. I placed two more orders after that and have been equally impressed. I am shocked by the negative reviews. The clothes are excellent in quality and you get a lot of bang for your buck, with excellent sales and promotions, such as $39 dresses. I love Avenue!

I am shocked to see the negative reviews. I order all the time from them. I have found the 22/24 size to be consistent and have had very easy returns using Happy Returns. I keep in mind this is a discount clothing line. They r much better than Shein. I do not expect a Neiman Marcus experience.

The quality of the clothing varies. Sometimes the active wear tends to fade rather quickly. I prefer to shop the sales section and can get some great clothes for very good prices. The sizing seems very accurate and the colors and styles are actually quite attractive. It is a plus-size clothing site, but it is not as cost-prohibitive as Lane Bryant. I have been satisfied thus far.

I decided to buy a dress for my sister and shoes for me. The prices are relatively cheap and it's where they caught me. However, the order arrived in 3 months, shoes are a bit smaller that it should be, and the dress's tissue looks too cheap, but I should have predicted it.

Made a purchase for 2 pairs of shoes in size 10 as a Christmas gift. I received 2 pairs of shoes in size 8.5 and they were not even the style I ordered. I tried to call and call and call... you know where am going with this. There was no answer no vm, how convenient for Avenue. I then tried to email via the link provided received a response and ticket number that was on December 4th. I'm still waiting to be contacted. I even sent another one and received no reply. Customer service is so important and separates one company from the other. I have purchased from Avenue on several occasions and unfortunately I will not be doing so in the future. There are other companies that give me the service that I desire and I will be spending my money with them.

I've purchased from Avenue for years in stores when they were open and online. Loved the products and they always were so helpful. I have never had such an issue as there is now. I placed an order over three weeks ago and still haven't received it. Can't get any information of if it shipped. MY credit card has been charged. I've emailed twice no reply, I'm presently on hold and have been for 20 minutes after trying to get through for days. Customer service is lacking. Honestly even the quality of the garments has gone hill as well. Once I get this order resolved, canceled, and refunded I will never again purchase from this company. Customer Service Samantha claimed it shipped won't give me a date or the supposed fed ex tracking number. Totally surprised how they treat customers.

"I purchased two bras from Avenue that both had different size underwires sewn into the bra, rendering one side too large, digging into my skin. They were obviously from the same defective lot. They would not exchange them, or refund my $. So now I will be taking this to the better business bureau to try to find some resolution. I would never recommend shopping at a store that sells defective goods, and then won't refund your money. Terrible customer service."

Can't speak for the quality of the item I ordered because I may never receive it. Ordered 1 item on April 16th and still haven't received word that it has shipped. Website says it's "in fulfillment". Have called twice and spent a total of 1.5hrs holding to speak to a customer service rep and each time was told that the item is in stock and will be shipping soon, yet it's almost been a month and it hasn't left the warehouse. Wanted the item for a vacation. Now I don't even care if it gets here, but not sure how I'll ever get my $$ back given the reviews from others who have tried. So disappointed...

Please, do not order or buy in store from these people. I bought a pair of dress shorts for 49.99, they sell them year round. Washed how it said to and laid out to dry. There are tiny copper looking threading all in the private area and up the seam to the abdomen. Refused to take them back or exchange them. People are so rude. Called customer service, the lady(could barely speak english) stated, "we are online company for Avenue, you have to go to the store... smh, never, ever, never, waste your money here!

Reading all the reviews here, I realize I am not alone in this experience. Ordered some items on June 14th and order is still being processed. Emailed customer service a week ago, still no reply. When I call customer service, am told they are closed and to email. I have a $33.00 credit with them that I am anxious to use, then close the account forever. Too bad because they have the only shoes that are ever comfortable for me. But what sort of employees do they have working the orders and phones? I guess its obvious - not very capable ones.

I did not receive my items. The carrier did not deliver. The tracking shows that it is still at the carriers. Customer Service would not provide a refund only merchandise credit. They said there must be an issue with my address as I had this issue in the past. So I was penalized for non-delivery not the carrier-unbelievable.

This business is a scam… spent over $200 and they "lost" my package and won't offer a refund. It's been over two weeks and after calling them twice and DHL once they finally figured it out. Don't waste your money here.

Ordered coats on 11/24 still haven't received them keep calling either it's busy, on hold and get disconnected or when I finally talk to someone I get the same response they should be mailed out in a couple of days even with the holiday and what's going on in the world it shouldn't take this long.

My order took a month to arrive and 2 items ordered were not in stock and canceled. The 3 of 5 things that did arrive were cheaply made with awful materials and appear to be crooked on me. I will be throwing them out since I would rather not even deal with the return process since the order process was so bad. Avenue used to have very nice clothing when in stores, not sure what happened once they went online only.

Very disappointed with avenue now. Probably wont be shopping here again. My boyfriend purchased a dress for me for my birthday because he knew I've been wanting it for a while. Got it today. The material is cheap and feels gross. It doesnt even look like the dress in the picture. The last few times I've shopped here I've had some disappointments and the sizing was off. And I've been an avenue customer for years.

I made several purchases, and there were several errors. After multiple calls I thought the returns were finally processed, per emails and the website. I had noticed one refund on my avenue card. I noticed a random 9.31 refund, and couldn't match it up with anything I purchased. Then I realized that the refunds for 35.40 and 14.99 were NEVER applied to my account. Avenue, you are ridiculous.

I have been an Avenue card holder since 2008. I know that someone else purchased Avenue because the style and quality is different. No beautiful maxi sun dresses, just a few. The causual tees and shirts are different. Hope they get new buyers!

I purchased something on 11/20 and can't get ahold of anyone at Avenue to get status. My order has been in fulfillment status for 10 days now. Customer service number just rings busy. Emailed haven't received a response. I just want my money back at this point.

I tried to return an item I bought online for exchange. After 3 weeks of not hearing anything from them, I finally heard back from them with a phone call. They said my item was rejected for a refund or exchange because of pet hair. I don't even own a pet. Tags were still on the item. Numerous calls and asking to speak to a manager or supervisor, when I was told there was no manager, have yielded no results. I was told I could pay for return shipping to me or they will donate the item to charity, Horrible customer service. I will never buy from them again.

I have had my Avenue Credit Card for over 12 years and was a customer for over 18. I just got notified by my credit report that my credit card has been closed with no warning or notification. I used this card 13 months ago. Yes, I know it was a year with no activity but even major credit card companies give you some sort of notification. This will hit my credit history hard since it was one of my oldest accounts. When I called all they could offer me was running my credit again and reopening another account. Which would be another negative against my score. I was never late on my payments, never missed a payment.

Their returns department is terrible. They say you returned something damaged, or without tags, or too late. I never had multiple issues with any other company as I've had with avenue. Be prepared to argue with customer service about any returns you make. They do not care about the customer and I give them an F for customer service.

I made 2 orders the first was lost in their warehouse, and they refused to refund my money, or regenerate a new order. My credit card company is handling that part. The second I did receive, the quality is very poor and I was sent the wrong size. Wonder how long it will take(if ever) to get my PARTIAL refund (they charge to generate a label, using my printer and ink!) I do not recommend this company to ANYONE if I had a lawyer on retainer, I would take this further. My overall rating is 0 but I had to push a button to continue

Ordered items and they arrived in a timely fashion. They were all a little big so I wanted to exchange for a size smaller. Avenue does not do exchanges. They require you to return your order, at your own expense, and then re-purchase the same exact items in a different size. So if those don't fit, you will have to pay again to return them. Yes, they offer free returns at Happy Returns but there are not a lot of those around. Make sure you check to see where the closest one to you is before you order or you will pay to return. I would also assume that if the item was 60% off the first time you bought it and then only 40% off by the time you ordered it again, you would lose out.