It's been over 4 months since I placed my order, and as customer service told me they are not liable because it was lost! I asked for a refund and was told NO, will never shop here again!

Placed an order on 9/5/21, received an email on 9/8/21 that my order has shipped. Today is 9/21/21 and I still have not received my stuff. I have emailed them and it comes back undeliverable, mailbox full. Tried calling, no answer. The order was charged on my Avenue card. I am so disappointed, will not be ordering from Avenue again. Customer Service SUCKS!

I ordered a bunch of stuff from Avenue - tops, dresses, pants, and capris. The prices were excellent with very generous coupon codes as well. Every single item fit perfectly and I have loved everything I've purchased. I placed two more orders after that and have been equally impressed. I am shocked by the negative reviews. The clothes are excellent in quality and you get a lot of bang for your buck, with excellent sales and promotions, such as $39 dresses. I love Avenue!

Avenue used to be wonderful. I would place an order and receive all of my items in a few days. Not anymore. I placed an order for $326 on July 6th. It was 46 items total. I haven't received anything. Out of the 46 items, I received 2 emails saying items have shipped. One package says it includes one top. The other package is 2 tops and 3 panties. So, I'm still waiting for 40 items to ship. And, when I track both packages with Fed Ex, they are not in Fed Ex's system. They have not been shipped. Calling or emailing customer service is a waste of your time. I am a long time Avenue customer... correction, I was a long time Avenue customer. Now, I'm done with them.

While I liked the dresses I ordered, one was the wrong size. I checked my order confirmation and it was Avenue's error. Every time I attempted to reach Customer Service via *******836 I was between 45 and 60 in the queue. Most consumers don't have time to wait on hold while 45 other customer's issues are resolved. Again, I was happy with my purchase but will not do online business with them again.

Purchased $180 in clothing looking for my order status cannot get into account go to reset password it will not send email. I've sent 3 emails to customer service and then called waited 30 mins started out being 45th in line then when I was down to 10th in line it bounced me back and said I was 90th! This is terrible customer service all I can think to do is call my bank it's been a week and just one email with order confirmation. After pay already has taken a payment.

Reading all the reviews here, I realize I am not alone in this experience. Ordered some items on June 14th and order is still being processed. Emailed customer service a week ago, still no reply. When I call customer service, am told they are closed and to email. I have a $33.00 credit with them that I am anxious to use, then close the account forever. Too bad because they have the only shoes that are ever comfortable for me. But what sort of employees do they have working the orders and phones? I guess its obvious - not very capable ones.

I ordered some items from the Avenue June 11th and still my order still in Fulfillment, Rep blamed Covid but that is not an excuse I ordered all last year when Covid was bad got my items in a timely fashion. Time to move on 3rd bad experience I'm good

I have been an Avenue card holder since 2008. I know that someone else purchased Avenue because the style and quality is different. No beautiful maxi sun dresses, just a few. The causual tees and shirts are different. Hope they get new buyers!

Ford trine ordering, irme never arrived I gave it a week before I called and I was told oh it's only a week late you need to wait 2 weeks. You can still get it. I was like last fedex update was on truck for delivery. I was annoyed but waited. Call back a week later I was told I called a day early but they would now reship the item. They will escalate it and do express shipping. That in 24 hours I should receive and email. That never happened so I followed up with an email a few days later. I got a generic replies. I just called and the rep said oh a replacement takes 7-10 business days to process. At this point I ask for a refund which per them they don't offer just giftcard. I'm never shopping here again I want a refund. Puts me on hold and comes back that she's is requesting a refund but it take 20-25 days to see if it's approved. I'm going to reach out to PayPal cause this is ridiculous

I ordered several tops and all were I stock and ready to ship. Only one ships and they charge me full shipping cost. I send an email, asking what about my other tops, which still show available in my size. They say sorry we don't know why those were cancelled from your order but you can go on our website and reorder them as they still show as being in stock. Why, so they can get another shipping charge from me. Or to tell me they really aren't in stock. Total bull$#*!.

Ordered items and they arrived in a timely fashion. They were all a little big so I wanted to exchange for a size smaller. Avenue does not do exchanges. They require you to return your order, at your own expense, and then re-purchase the same exact items in a different size. So if those don't fit, you will have to pay again to return them. Yes, they offer free returns at Happy Returns but there are not a lot of those around. Make sure you check to see where the closest one to you is before you order or you will pay to return. I would also assume that if the item was 60% off the first time you bought it and then only 40% off by the time you ordered it again, you would lose out.

Can't speak for the quality of the item I ordered because I may never receive it. Ordered 1 item on April 16th and still haven't received word that it has shipped. Website says it's "in fulfillment". Have called twice and spent a total of 1.5hrs holding to speak to a customer service rep and each time was told that the item is in stock and will be shipping soon, yet it's almost been a month and it hasn't left the warehouse. Wanted the item for a vacation. Now I don't even care if it gets here, but not sure how I'll ever get my $$ back given the reviews from others who have tried. So disappointed...

One star is generous. I wish there was an option for no stars! This so-called company is disgusting. I started shopping at Avenue years ago and cannot believe how awful it's become. I recently ordered from them for the first time in years and had I known the experience would be so horrendous, I wouldn't have ever worked with them again. I ordered some dresses, didn't like how they looked and returned them. I NEVER got my refund. So I kept emailing and calling and couldn't get anyone to contact me back. So after Avenue had my return for a month at least, and I got sick of being jerked around, I had enough. I ended up filing a dispute with Paypal and getting my refund through them. I am appreciative of PP but wish that Avenue had returned my money like they were supposed to. Needless to say, I am NEVER ordering from them again and I suspect they will be out of business soon with the way they treat people. They jerk customers around and NEVER answer the phone or emails. You could find Big Foot before these people contact you back and I am convinced they don't answer on purpose.

Then, after ignoring me, I get an email telling me that my refund time has expired because they never got the package. Course I had the proof from USPS that they got the package but again, couldn't ever reach anyone at Avenue to find out where my money was. I am convinced this is a scam they pull on customers. They don't send you your refund, then when you try to contact them they leave you hanging on purpose so you will miss the timeframe and they can keep your money. This is disgusting. They are outright stealing from customers and I don't know why they are getting away with it.

Save yourself and stick with reputable places like Lane Bryant and Torrid who know how to treat their customers. Do not shop here!

In March, I returned about $300 worth of merchandise using the label Avenue provided and following their instructions. To date, I haven't received a refund. The last communication I received was on 3/25 from the Customer Experience Team who confirmed "I have heard back from the courier and it appears your return has been delivered to our warehouse without final scanning. I will lodge an investigation with our returns team and get back to you shortly." Now they do not respond to my emails now and closed the return process altogether.
I've filed a report with the state's attorney general along with the FedEx proof of delivery --- I'm out of options.

I had ordered a dress to wear At the beach after my wedding. I paid expedited shipping. Did not receive the item even in time for my wedding which was weeks away. They finally refunded me my shipping and sent me a $10 coupon towards my next purchase. I then decided to buy a pyjama set for vacation. Bad idea as that item was cancelled with no email no notification I had to go in find out myself by going into the order.

Avenue makes it near impossible to contact them after you've checked out as a guest. I ordered clothes and waited, and waited, and waited for any sign that my items had shipped or been processed in any way. Went out of my way to locate a method of finding out and after much searching found I had to use a basic e-mail as my way of communicating. Then I got a notice that my order had been partially filled and that some items were no longer in stock. (Gee you think taking weeks to process the order may have had something to do with that?) But not from my inquiry, just a regular notice. Still no word from customer care. During this whole time, I've place two clothes orders from another site and both were processed, shipped, and RECEIVED before Avenue even sent the notice of my partial shipment!

I placed an order on March 13th. Was told I would receive the order within 7-10 days. ALL LIES! I am stll waiting for it! Reported them to BBB.

I dont understand all the bad reviews! I have ordered from here at least 5xs this last year and loved all my stuff! Shipping usually takes about 2 weeks or so and comes ups and all my items except 1 have been a perfect fit and high quality! Ymmv. But I love Avenue online shopping!

Purchased a winter jacket on early November 2020. Left arm on the inside was sewn together, could not get my arm through. On the phone for over 42 minutes to get someone on the phone. Told because of faulty item would not have to wait the typical 6 weeks from my return to get new item. Two weeks b4 Christmas called again. Another extremely long wait to get someone on the phone. Apologized and promised item would get to me b4 Christmas or a little after. January 12tb called yet again. Luckily this time got someone on the phone almost immediately. Will m not be getting item. I will getting a credit. No explanation why I didn't get the new jacket nor a refund. All I got was apologies and a start to a refund. Horrible horrible service. I feel bad for so many businesses going out of business cause of covid. But, Avenue has no business staying in business.