• Avenue

Avenue

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Overview

Avenue has a rating of 1.7 stars from 132 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Avenue most frequently mention customer service, credit card, and business days problems. Avenue ranks 155th among Plus Size sites.

  • Service
    51
  • Value
    41
  • Shipping
    47
  • Returns
    38
  • Quality
    39
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
3
28
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How would you rate Avenue?
Top Positive Review

“Better than expected”

Elaine B.
11/12/21

I was hesitant after reading all the negative reviews about Avenue.com but I must say, I had a superb experience. I placed my order Nov. 5 and it arrived Nov. 11. Granted I'm a state over so it might take longer in other parts of the country. I ordered three pairs of boots and they came neatly packaged, correct sizes and correct color. The best part is that I needed to return a pair that was too big and they have this thing called Happy Return and you can drop it off without a label or package to a FedEx or other participating locations. The return shipping is free and you get a refund INSTANTLY. I went ahead and placed a second order for some shirts. Fingers crossed I have the same experience. It seems they may have sorted out whatever problems they were having.

Top Critical Review

“RUN AWAY FROM SCAMMER RUN AWAY FROM SCAMMER”

DONALD C.
10/31/24

Any financial risks should be avoided. Strong demands for increased investment are being backed by market trends. After I declined and asked for a reimbursement of my original deposit, communication stopped. Regretfully, I never received my money back. I can provide evidence that my accounts and conversations were restricted, and {MERSEYHIP.COM} made it possible for my entire investment and profits to be promptly returned. Try getting in touch with them if you find yourself in a similar circumstance.

Reviews (132)

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Reviews that mention popular keywords

customer service (50) credit card (11)
Thumbnail of user soniad93
Illinois
1 review
0 helpful votes
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March 30th, 2021

I placed an order on March 13th. Was told I would receive the order within 7-10 days. ALL LIES! I am stll waiting for it! Reported them to BBB.

Tip for consumers:
DO NOT ORDER FROM THEM, unless theywant to wait a month or more for their items!

Products used:
NONE, Still waiting for the items!

Service
Shipping
Thumbnail of user erinp42
Massachusetts
1 review
11 helpful votes
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July 13th, 2017

I went to the closest store to where I live which was the Nashua, NH store off of Daniel Webster highway. First time ever shopping here was greeted upon entering, but no name was given if needed help and was never informed of any sales. I looked up and down left and right not finding too much. Online definitely had more to choose from that looked more appealing. I tried on quite a few items only found 1 shirt and one pair of butter denim pants. Upon check out a different women who looked to be the stores manager seemed friendly at first. We chatted I gave her my coupons and at the end she offered me the magazine subscription. This is where things took a wrong turn and both me and my nana were stunned. I picked out 3 and because I had a picked out one geared more towards African American women she stopped me and stated "you know that's a "colored persons" magazine right? With such a nasty face and tone. I said I'm aware (I am a Caucasian person) but then she replied with "I just didn't know if that would bother you?" I replied with why would it? It's only a magazine. She sneered and brushed it off as if it was normal to say "colored people" we are in 2017 right? I was so shocked that a cashier would make such a comment in front of me who is a young girl in her 20's and my nana who just happens to be on the darker side skin tone wise. How did she not know if my husband was black or if I had black children? Or if my nana was black? People especially employees of a store should be very careful with whom they speak with and especially what they say and how they say it. That ruined my experience completely. I walked out of there with a sinking feeling in my stomach I wish I had just stopped the transaction and walked out without anything in hand. That is how much this women whose name I did not get but will be following up with put a sour taste in my mouth. I thought companies weren't allowed to discriminate I thought all our free to shop where they please here in the United States of America? Well apparently because I am a white girl subscribing to a black persons magazine I am frowned upon. Need less to say I will not only never return to this store I will make sure my friends and family do not attempt to either. Racism is disgusting and we live in a world where still everything has to be about black and white. To me it's not about color it's about character! I will be reporting this to their customer service 800 number as well!

Tip for consumers:
The women I had check me out at the register was tall on the heavier side short dirty blonde/brown hair.

Service
Value
Quality
Thumbnail of user cyndiek4
Pennsylvania
1 review
0 helpful votes
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January 27th, 2022
Verified purchase

I have been ordering from The Avenue for 2 years now once "one stop" completely ruined their sizing, quality and jacked up their prices. I LOVE AVENUE! The ONLY time I had an issue was in Fall of 2021 when an order hadn't shipped in a week. I CALLED them and they apologized, stating that over 50% of the warehouse staff was out with COVID. They, without asking, immediately upgraded me to 2 day shipping, free of charge and gave me a $20 off coupon with no order minimum. If you would have an issue, CALL or ONLINE CHAT... Email takes longer.

As for quality, the only thing I can compare to is OLD Lane Bryant from back in the 90's before they decided to alienate their customer base and charge $90 for a pair of jeans. The quality is WAY BEYOND the price you will pay. The fabrics are unbelievable quality, the sizing is 100% correct and the website lists the fit for every measurement... example - every item lists the fabric and in tops, it lists the fit in bust, waist, etc in terms of fit (relaxed, fitted). It also lists if the fabric has stretch, how much stretch, etc. In pants, lists the inseam, waist, etc. It tells you what size the model is, etc.

They also have fantastic extended sizes on many items. I love my pj's extra roomy and order a bigger extended size and LOVE THEM!

Price-wise, I have yet to pay full price for anything! Their sales are constant (usually 50 to 60% off!) and the clearance and last chance offerings are extensive.

I usually receive my orders in a week or less... normal shipping or free shipping. Every order I place, they send a coupon for $10 off my next order with NO limitations other than $40 order... good for clearance! I just received an order today... $59.95 for 4 clearance tops and a pair of pj's with a scrunchie!

Looking at most negative reviews here, they seem to be during the peak of covid... or are from people that likely can't be pleased or have an entitled mentality (I never trust reviews with typos, either).

I am 49 years old and worked at LB for 7 years back in the 90's and since then, no clothes have even come close to the incredible quality, price and fit of The Avenue!

Products used:
Tops, pj's, pants

Service
Value
Shipping
Quality
Thumbnail of user lorio7
Colorado
1 review
0 helpful votes
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November 21st, 2016

Clothes shrink fray before wearing with light hand wash.

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About the business

Fun, on trend plus size clothing for women sizes 14 and up. Plus size fashion clothing including tops, pants, dresses, coats, suits, boots and more.

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