Worst Customer Service EVER!

I ordered on Wed Nov 4,2020, and received an order number.

I inquired on the order, Mon Nov 9,2020, and was given a support Ticket ID.

I inquired on the support Ticket ID, Thurs Nov 12,2020, and heard nothing.

I called the 800 number, Friday Nov 13,2020, and was told I was 26th in line. TWENTYSIX!

While on hold (40 mins) I googled business reviews for this company. When I finally got hold of a person, I cancelled my order. Except I was told that once an order is placed they are not allowed to cancel it. I should just return the shipment when I receive it and I'll get a credit.

I told the person that I would dispute any charges on my credit card and would refuse receipt of the package. I've been trying since Monday to get information on this order. What a scam!

I literally just placed an order 2 minutes ago and went to back look and the address was put in wrong due to website problems I had to refresh it three times finally it went through but with the wrong address when I called customer service I was told that they can't change the address they can't cancel my order the only thing they could do is wait until it goes to FedEx and then have it delivered and go back and then resend it out which it's a huge inconvenience as I'm at a temporary address right now. I have to say I'm very disappointed there aren't many plus stores out there and it's not helpful when customer service doesn't work with you.

I can't reply to people's comments under my initial review so wanted to update. Continued horrible customer service. They did ship me half of my order, then only billed for what shipped to my Avenue card that I used to purchase. I love all the items, same quality as the store had. The problem is, I Wud only attempt to order something knowing you may never get it, they won't update you either way and don't plan on being able to return or exchange anything. I've emailed them requesting they make the size different on a pair of jeans not yet shipped, a new ticket gets opened then ignored. I finally received a response to the first ticket (of 4 opened on the same order from 11/28/20) that said it looked like my issue was resolved (which it's not, since I only got half the order & want to change a size in pants) and they closed the ticket, since their incompetent staff think all is good. I responded to their message that its not resolved so maybe in a month they might email back, but I Wud bet not.

Forty %off any item if you apply for a Avenue card on line. I did, got approved, but no 40%off... When I called costumer service an spoke with "Ivan" the lies started pouring out his hard to understand his broken English mouth... No 40%code, an refuse to let me speak with the supervisor. He claim the supervisor was busy... When I told him I would be calling to report the issue, he refuse to give me the supervisor name... Instead of giving me what was promised he tried to calm me by offer other bull$#*!. GIVE ME WHAT WAS PROMISE... Avenue customer service is a bunch of rude lying people... I got approved for the card on 4/9/17 on a Sunday... I will be calling first thing Monday morning to cancel 4/10/27 to cancel... Catherine's have better people skills & policies... I WILL NEVER SHOP THERE AGAIN AN I HOPE THE CEO READS THIS... Y'ALL NEED TO DO BETTER... AN GET RID OF THE LIES! IT DON'T LOOK GOOD ON YOU

My order was completed 11/20/21, and here it is 12/24/21 and I haven't received it. The postal service isn't the issue. I understood that it was late. My issue was with customer service. I sent 4 emails, Thad two chats and even called the customer service line only to get a discounted line, then I received a line that wasn't accepting calls. I chatted with a rep thar told me that because of the time frame I could t get a refund. I explained to her that I had done my part by continuously trying to contact someone, but yet she said I couldn't get a refund. I then began emailing again. Today on 12/24/21, I got another agent/rep and she said there would be a refund. Its been over a month! I had to get a little snippy with her to get the results I needed. This experience was absolutely ridiculous. Avenue has officially lost a long time customer. OFFICIALLY!

I ordered a set of bras from their online site and was excited to get them in because it was hard to find my size and proper support locally. First they sent me the wrong size; I called customer service and the lady told me to return it to the local store and I would get a full refund immediately. When I went to the store, they would only offer me store credit because I paid through paypal which is not what I was told. When I called customer service again, the man told me apart from that, he could offer me to return the bras to the warehouse and they would give me a full refund... in three weeks. He also stated I could not reorder because they were now out of stock of my particular bra size. The clerk at the store then informed me that they never carry that size in the style Im looking for despite the website stating they did.

This was the worst experience in customer service I have ever had! And as hard as it is to shop for decent supportive bras... I was beyond upset. I will not be shopping here ever again.

I ordered some items from the Avenue June 11th and still my order still in Fulfillment, Rep blamed Covid but that is not an excuse I ordered all last year when Covid was bad got my items in a timely fashion. Time to move on 3rd bad experience I'm good

I recently purchased two pairs of dress pants from a store in Texas and when I wore one pair within two hours the seams were falling apart and they were the appropriate size. I was upset and went back to the store and the very rude associate told me they would not accept the pair that was worn because they can't resell them. They wanted to resell defective clothing. In no sense is that appropriate. Then when I was trying to return the unworn pair, she was very short with me and told me they couldn't accept the pair because it was wrinkled and had a few cat hairs on it because, "people have cat allergies". I have heard some terrible reasons as to why things can't be returned, but that one blew my mind. I regret ever stepping into the store and wasting my money. The company was useless when I contacted them and wanted to charge me more. I will never shop with this horrible company ever again. Their clothes are overpriced, the quality is terrible and their customer service is laughable. Don't waste your money, there are plenty of other reputable plus size clothing stores that know how to treat customers correctly. I hope Avenue as a company gets shut down soon so others don't have the same problems.

I placed an order on 7/23 for a swimsuit & a couple of other items for my trip to Vegas at the beginning of August. I even paid the extra $17 to get it on time. My shipment stated it was delivered on 7/27 but I never received it. I called on 7/28 and they issued a credit and I RE ORDERED and paid $26 for Premium shipping to ensure I'd get my package on time. I received my shipment email yesterday and it said my package is set to be delivered on 8/7! I will already be on my trip! NEVER AGAIN WILL I ORDER FROM AVENUE!

I ordered 2 orders in the last few months and each had problems. I am still trying to complete an order that was placed 11/27/20. They charged me for entire order and I do not have the items. What a sham. They have all kinds of excuses. How can they charge you for items they don't send? Today I waited on the phone for 45 minutes to get this resolved and it's still not. So my suggestion is to anyone wanting to place an order DON'T! I would give 0 stars if possible. The following is an email they sent. Why did it get sent when the order wasn't complete? Such a joke.

Hi!
We are writing to follow up on your recent enquiry with the Avenue about your order.
It looks like your inquiry regarding your order may now be resolved. Please let us know if this is not the case so that we can look into this further. We are so very sorry for the significant delay and any concern caused.
We will close your ticket for now, but if you still require assistance, please reply to this email and one of our Consultants will help further.

Thank you so much for your understanding.

Kind Regards,

Avenue Customer Service Team

******* Sanden Drive
Dallas, TX *******
Customer Care:
*******836
Confidential Information: This email message and any attachments are confidential and intended solely
For the use of the addressee and may not be distributed without authorization. If you are not the intended
Recipient or have received the message in error, please advise the sender and delete it from your records.
Thank you for your cooperation.
Please Consider the environment before printing this e-mail

Never EVER order online from this company! I placed an order March 3rd, and was promised delivery within THREE days... it's now March 29th and my order has still YET to arrive! It's lost somewhere in transit... Avenue claims it shipped, FedEx has NO record of receiving this order!

Meanwhile... my credit card was charged for the full amount and has YET to be refunded! Avenue has kept my purchase tied up in bureaucratic hell! They keep stating that my claim needs to be sent to their head office, and that a response is forthcoming within 3-5 business days! Yeah right!

This is irresponsible and greedy of this company! If my package was lost in transit, that is THEIR problem to rectify with THEIR courier! This problem should NOT fall on the shoulders of their CLIENT!

I AM DEMANDING A RESOLUTION TO THIS ISSUE!

Still no response from avenue. Cant get through on phone. No emails. I dont understand. Called corporate but voice mail is full.

One star is generous. I wish there was an option for no stars! This so-called company is disgusting. I started shopping at Avenue years ago and cannot believe how awful it's become. I recently ordered from them for the first time in years and had I known the experience would be so horrendous, I wouldn't have ever worked with them again. I ordered some dresses, didn't like how they looked and returned them. I NEVER got my refund. So I kept emailing and calling and couldn't get anyone to contact me back. So after Avenue had my return for a month at least, and I got sick of being jerked around, I had enough. I ended up filing a dispute with Paypal and getting my refund through them. I am appreciative of PP but wish that Avenue had returned my money like they were supposed to. Needless to say, I am NEVER ordering from them again and I suspect they will be out of business soon with the way they treat people. They jerk customers around and NEVER answer the phone or emails. You could find Big Foot before these people contact you back and I am convinced they don't answer on purpose.

Then, after ignoring me, I get an email telling me that my refund time has expired because they never got the package. Course I had the proof from USPS that they got the package but again, couldn't ever reach anyone at Avenue to find out where my money was. I am convinced this is a scam they pull on customers. They don't send you your refund, then when you try to contact them they leave you hanging on purpose so you will miss the timeframe and they can keep your money. This is disgusting. They are outright stealing from customers and I don't know why they are getting away with it.

Save yourself and stick with reputable places like Lane Bryant and Torrid who know how to treat their customers. Do not shop here!

I'd give zero stars if it were possible.
I placed an order for some clothing on 9/24/21. My items were received the first week of October.
After trying on the clothes, I found they were mis-sewn on some of the shirts, causing them to be extra tight around the breasts. Since I ordered the largest size the company had, I needed to return them for a refund and to have the option of purchasing something else.

Knowing Avenue does not allow returns on "Final Sale" products, I purposefully chose clothing that was not in the final sale selections.

I contact Avenue 10/11/21 to find out why I'm unable to return the clothing I purchased. Even though my purchases were not on "Final Sale" at the time of purchase, Avenue has put them as "Final Sale" now, which is preventing me from returning the clothing.

The CS Rep (Faith) was not being assistive, only kept stating there's nothing that can be done. Avenue's business as a whole fails when it comes to Customer Service and helping right a wrong, that Avenue actually did. Because of this move Avenue has taken, they have stolen my money!

This is unfair to me, especially when I made sure they were not on final sale prior to my purchase.

I've given Avenue many attempts to be my clothing store and each time, they fail miserably. Shame on the Avenue Brand. It is no where near top of the line in women's clothing any more, and this example is just one of many reasons why.

Avenue owes me the ability to return the items I had trouble with (there's only 2 that are now "Final Sale" now that I need to return), so I can get my money returned to me and make another purchase for a different shirt.

I'm not asking for a freebie or anything like that, just the opportunity to get a refund in those two shirts so I can replace them with something else.