Avenue

Ordered a jacket on November 3rd. Still haven't received item no answers from email Tried to call numerous times and just get busy signal? What's going on with this company?

I can't reply to people's comments under my initial review so wanted to update. Continued horrible customer service. They did ship me half of my order, then only billed for what shipped to my Avenue card that I used to purchase. I love all the items, same quality as the store had. The problem is, I Wud only attempt to order something knowing you may never get it, they won't update you either way and don't plan on being able to return or exchange anything. I've emailed them requesting they make the size different on a pair of jeans not yet shipped, a new ticket gets opened then ignored. I finally received a response to the first ticket (of 4 opened on the same order from 11/28/20) that said it looked like my issue was resolved (which it's not, since I only got half the order & want to change a size in pants) and they closed the ticket, since their incompetent staff think all is good. I responded to their message that its not resolved so maybe in a month they might email back, but I Wud bet not.

My order was completed 11/20/21, and here it is 12/24/21 and I haven't received it. The postal service isn't the issue. I understood that it was late. My issue was with customer service. I sent 4 emails, Thad two chats and even called the customer service line only to get a discounted line, then I received a line that wasn't accepting calls. I chatted with a rep thar told me that because of the time frame I could t get a refund. I explained to her that I had done my part by continuously trying to contact someone, but yet she said I couldn't get a refund. I then began emailing again. Today on 12/24/21, I got another agent/rep and she said there would be a refund. Its been over a month! I had to get a little snippy with her to get the results I needed. This experience was absolutely ridiculous. Avenue has officially lost a long time customer. OFFICIALLY!

Forty %off any item if you apply for a Avenue card on line. I did, got approved, but no 40%off... When I called costumer service an spoke with "Ivan" the lies started pouring out his hard to understand his broken English mouth... No 40%code, an refuse to let me speak with the supervisor. He claim the supervisor was busy... When I told him I would be calling to report the issue, he refuse to give me the supervisor name... Instead of giving me what was promised he tried to calm me by offer other bull$#*!. GIVE ME WHAT WAS PROMISE... Avenue customer service is a bunch of rude lying people... I got approved for the card on 4/9/17 on a Sunday... I will be calling first thing Monday morning to cancel 4/10/27 to cancel... Catherine's have better people skills & policies... I WILL NEVER SHOP THERE AGAIN AN I HOPE THE CEO READS THIS... Y'ALL NEED TO DO BETTER... AN GET RID OF THE LIES! IT DON'T LOOK GOOD ON YOU

I ordered a set of bras from their online site and was excited to get them in because it was hard to find my size and proper support locally. First they sent me the wrong size; I called customer service and the lady told me to return it to the local store and I would get a full refund immediately. When I went to the store, they would only offer me store credit because I paid through paypal which is not what I was told. When I called customer service again, the man told me apart from that, he could offer me to return the bras to the warehouse and they would give me a full refund... in three weeks. He also stated I could not reorder because they were now out of stock of my particular bra size. The clerk at the store then informed me that they never carry that size in the style Im looking for despite the website stating they did.

This was the worst experience in customer service I have ever had! And as hard as it is to shop for decent supportive bras... I was beyond upset. I will not be shopping here ever again.

I was asked 5 times if I would be using their Avenue card. When I got up to the register I was told they don't take the Retail Me Not coupons and the only coupons they take are the ones that come with THEIR credit card.

Dressbarn and Lane Bryant will treat you much better and accept coupons.

I was old hold for 40 minutes. I called to find out where was my order and I was told it was delivered (to someplace) on 6/13. I'm out of money and no dress. I am pissed.

I ordered some items from the Avenue June 11th and still my order still in Fulfillment, Rep blamed Covid but that is not an excuse I ordered all last year when Covid was bad got my items in a timely fashion. Time to move on 3rd bad experience I'm good

I recently purchased two pairs of dress pants from a store in Texas and when I wore one pair within two hours the seams were falling apart and they were the appropriate size. I was upset and went back to the store and the very rude associate told me they would not accept the pair that was worn because they can't resell them. They wanted to resell defective clothing. In no sense is that appropriate. Then when I was trying to return the unworn pair, she was very short with me and told me they couldn't accept the pair because it was wrinkled and had a few cat hairs on it because, "people have cat allergies". I have heard some terrible reasons as to why things can't be returned, but that one blew my mind. I regret ever stepping into the store and wasting my money. The company was useless when I contacted them and wanted to charge me more. I will never shop with this horrible company ever again. Their clothes are overpriced, the quality is terrible and their customer service is laughable. Don't waste your money, there are plenty of other reputable plus size clothing stores that know how to treat customers correctly. I hope Avenue as a company gets shut down soon so others don't have the same problems.

I placed an order on 7/23 for a swimsuit & a couple of other items for my trip to Vegas at the beginning of August. I even paid the extra $17 to get it on time. My shipment stated it was delivered on 7/27 but I never received it. I called on 7/28 and they issued a credit and I RE ORDERED and paid $26 for Premium shipping to ensure I'd get my package on time. I received my shipment email yesterday and it said my package is set to be delivered on 8/7! I will already be on my trip! NEVER AGAIN WILL I ORDER FROM AVENUE!

I ordered 2 orders in the last few months and each had problems. I am still trying to complete an order that was placed 11/27/20. They charged me for entire order and I do not have the items. What a sham. They have all kinds of excuses. How can they charge you for items they don't send? Today I waited on the phone for 45 minutes to get this resolved and it's still not. So my suggestion is to anyone wanting to place an order DON'T! I would give 0 stars if possible. The following is an email they sent. Why did it get sent when the order wasn't complete? Such a joke.

Hi!
We are writing to follow up on your recent enquiry with the Avenue about your order.
It looks like your inquiry regarding your order may now be resolved. Please let us know if this is not the case so that we can look into this further. We are so very sorry for the significant delay and any concern caused.
We will close your ticket for now, but if you still require assistance, please reply to this email and one of our Consultants will help further.

Thank you so much for your understanding.

Kind Regards,

Avenue Customer Service Team

******* Sanden Drive
Dallas, TX *******
Customer Care:
*******836
Confidential Information: This email message and any attachments are confidential and intended solely
For the use of the addressee and may not be distributed without authorization. If you are not the intended
Recipient or have received the message in error, please advise the sender and delete it from your records.
Thank you for your cooperation.
Please Consider the environment before printing this e-mail

I placed an order for bathing suits with extra time so I would be sure it was received before my upcoming trip. I didn't notice it was running late until a week before I had to leave and it still hadn't arrived. I logged in and tracked the package, which FedEx claimed had been delivered to my front door 5 days prior. I called FedEx because I couldn't get a hold of Avenue - they said they passed it to USPS on that date and were only the shipper for the 1st part (?) Finally got a hold of Avenue and they told me they would escalate it and to call back in 2 days if I still hadn't received it, because that was the last day in my shipping window, and I couldn't initiate a refund request unless it was still missing by then. By 4:30 of that day (Friday, Labor day weekend) still no delivery, or update and I called to start the refund process. They claimed they couldn't do anything but, re-escalate the issue, since it had already been sent to "Corporate". They couldn't provide any numbers for corporate and apparently his supervisor was also unavailable. Such a useless and frustrating experience, I will never shop here again!
I leave for my trip tomorrow and I have no suits and am out almost $200, which I have no idea when I will see. I wish I had checked these reviews before purchasing from this company that obviously does not care about their customers.
I have worked in fulfillment and sales most of my life and I know that what their choices of using contracted customer service companies and crappy, low budget shipping contracts are just more ways to cut costs at the expense of client experience.

Never EVER order online from this company! I placed an order March 3rd, and was promised delivery within THREE days... it's now March 29th and my order has still YET to arrive! It's lost somewhere in transit... Avenue claims it shipped, FedEx has NO record of receiving this order!

Meanwhile... my credit card was charged for the full amount and has YET to be refunded! Avenue has kept my purchase tied up in bureaucratic hell! They keep stating that my claim needs to be sent to their head office, and that a response is forthcoming within 3-5 business days! Yeah right!

This is irresponsible and greedy of this company! If my package was lost in transit, that is THEIR problem to rectify with THEIR courier! This problem should NOT fall on the shoulders of their CLIENT!

I AM DEMANDING A RESOLUTION TO THIS ISSUE!

I got sample but did not keep sent back with promise of my 96 pound as soon as thy received it thy signed for it on the 8th of the month still no refund

I've seen a lot of negative reviews but I did one online transaction with them in the past few months and it went better than that. I ordered about 6 jeggings. They arrived in a normal timeline as far as I recall. The company was reachable for me. There were some delays is getting a response to a special request.
The items looked good. I ordered a variety of sizes to find my size.

Unfortunately none of the jeggings fit me right. They were too tight in the hips and too loose in the thighs for me. Perhaps also compared to similar items sold elsewhere? Not sure. They facilitated a return. I got a refund about a day after I put it back in the mail.

The website needs to be more user friendly. Also here was an outdated customer service email on the website. Like many companies now, they sent too much marketing mail/surveys and I ended up blocking them or requesting these contacts cease. Unfortunately, that has become the norm.
Update: downgrading rating due to really aggressive spamming. Had to block their whole domain.

Never received my package, it was sent back to the warehouse, but it gets better i have to wait 3~5 business days for someone to CALL ME To Authorize MY RETURN!
So I DONT HAVE MY CLOTHES, THEY WHERE QUICK AS HELL TO TAKE THE MONEY LIKE ALL COMPANYS.,,, but have to WAIT FOR A PHONE CALL FOR A RETURN!

Been waiting 7 days for the damn package, gotta wait 3-5 days for someone to cal me, nd then wait another 3-5 to get my refund! NEVER AGAIN!
Oooooo but im sure they making sure they get there PACKAGE B4 giving me a call for my refund!

Was a HORRIBLE PLACE TO WORK WHEN THEY HAD ACTUAL STORES,,, nd i see NOTHING HAS CHANGED!

Would give this company a zero. Waited on hold for 30 minutes, Rep (who could barely speak English... hard to understand) acted like it was no big deal that my order hadn't shipped yet.

Ordered a dress that was needed for an event way ahead of time. Won't be here due to ridiculous shipping times. Won't order again.

Still no response from avenue. Cant get through on phone. No emails. I dont understand. Called corporate but voice mail is full.

One star is generous. I wish there was an option for no stars! This so-called company is disgusting. I started shopping at Avenue years ago and cannot believe how awful it's become. I recently ordered from them for the first time in years and had I known the experience would be so horrendous, I wouldn't have ever worked with them again. I ordered some dresses, didn't like how they looked and returned them. I NEVER got my refund. So I kept emailing and calling and couldn't get anyone to contact me back. So after Avenue had my return for a month at least, and I got sick of being jerked around, I had enough. I ended up filing a dispute with Paypal and getting my refund through them. I am appreciative of PP but wish that Avenue had returned my money like they were supposed to. Needless to say, I am NEVER ordering from them again and I suspect they will be out of business soon with the way they treat people. They jerk customers around and NEVER answer the phone or emails. You could find Big Foot before these people contact you back and I am convinced they don't answer on purpose.

Then, after ignoring me, I get an email telling me that my refund time has expired because they never got the package. Course I had the proof from USPS that they got the package but again, couldn't ever reach anyone at Avenue to find out where my money was. I am convinced this is a scam they pull on customers. They don't send you your refund, then when you try to contact them they leave you hanging on purpose so you will miss the timeframe and they can keep your money. This is disgusting. They are outright stealing from customers and I don't know why they are getting away with it.

Save yourself and stick with reputable places like Lane Bryant and Torrid who know how to treat their customers. Do not shop here!

I'd give zero stars if it were possible.
I placed an order for some clothing on 9/24/21. My items were received the first week of October.
After trying on the clothes, I found they were mis-sewn on some of the shirts, causing them to be extra tight around the breasts. Since I ordered the largest size the company had, I needed to return them for a refund and to have the option of purchasing something else.

Knowing Avenue does not allow returns on "Final Sale" products, I purposefully chose clothing that was not in the final sale selections.

I contact Avenue 10/11/21 to find out why I'm unable to return the clothing I purchased. Even though my purchases were not on "Final Sale" at the time of purchase, Avenue has put them as "Final Sale" now, which is preventing me from returning the clothing.

The CS Rep (Faith) was not being assistive, only kept stating there's nothing that can be done. Avenue's business as a whole fails when it comes to Customer Service and helping right a wrong, that Avenue actually did. Because of this move Avenue has taken, they have stolen my money!

This is unfair to me, especially when I made sure they were not on final sale prior to my purchase.

I've given Avenue many attempts to be my clothing store and each time, they fail miserably. Shame on the Avenue Brand. It is no where near top of the line in women's clothing any more, and this example is just one of many reasons why.

Avenue owes me the ability to return the items I had trouble with (there's only 2 that are now "Final Sale" now that I need to return), so I can get my money returned to me and make another purchase for a different shirt.

I'm not asking for a freebie or anything like that, just the opportunity to get a refund in those two shirts so I can replace them with something else.

I live in California and have been purchasing Avenue clothes and shoes ever since they opened their Whittier location (years ago). They use to have coupons often and could be used on everything including sales and clearance! I have an Avenue card and have purchased over $4,000 worth of clothes and shoes. I recieve their coupons But they have many restrictions on coupons and what coupons can be used together. One of the reasons I go to the Avenue is it convientally across the street from my home. At times i was unable to drive but could at least walk. Over the years I've had health issues and or car accidents that have helped my weight fluctuate. So i found the need for plus-sized clothing. I've tried online plus-purchases but can run in to size and or return issues. I buy their shoes since they have wide size avaiable. Some of my reasons that make me feel Avenue clothing is poorly made

-Shirts stitching comes undun, fades quickly, almost all of my shirts, blouses, tank tops, etc.
-Beading always falls off clothing and Shoes.
-Pants, seams unravel at waste/ ankle and fade after a couple washes
-Underwear unravels at waist
- Shoes beads and jews come off, straps break, linning and bottom off shoes come off /unglued
They are Cute styles but none of my Avenue shoes lasted over 9 to 12 months.

I much rather drive to A Torrid at the Mall and pay same prices for Quality clothes that are not all the same just varying prints and shoes that are of Better Quality

Submitted my cellphone
July 2016
Age 34
Sizes purchased over the years 14 to 20

Since hitting menopause and gaining five pounds for last ten years, I felt terrible shopping for clothes until I discovered Avenue and City Chic where I have now spent over $1, 000.The measurement guidelines and careful tailoring that have been 95% accurate have led me to just a few returns--much better than my luck at my former in-person department stores. Now instead of feeling ashamed and mournful about my new body size in Department Store fitting rooms, I feel happy about trying clothes on in the comfort and privacy of my home. And returns are conveniently a skip through the park and down the street at my local UPS. The ingeniously designed comfortable clothes that accentuate my curves and features, have helped teach me to love my body and feel beautiful again. Strangers will stop me on the street to compliment me! I haven't seen clothes this well made since the 1980s, with beautiful silky linings, extra inseam zippers, bows and ties and all the touches that made me feel spoiled in my youth in a special birthday dress. These clothes are beyond my wildest dreams. I can feel good about going to work and out on date night with my spouse. On my first order, the company had just gone bankrupt, was bought out and transitioning to an Australian company and I had to wait over a month. The returns were difficult as well. Now all those website and return kinks have been ironed out and reviews have started to be much more positive. I had no trouble on subsequent orders. My suggestion is to call the store the NEW AVENUE, because obviously things are night and day from the Avenue that received all the poor reviews. Congratulations NEW AVENUE, my new favorite clothes store!