• AVG

AVG

Is this your business?
Write a Review

Overview

AVG has a rating of 1.6 stars from 79 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about AVG most frequently mention customer service, and free trial problems. AVG ranks 160th among Antivirus Software sites.

  • Service
    20
  • Value
    17
  • Shipping
    11
  • Returns
    13
  • Quality
    20
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
9
8
See all photos
How would you rate AVG?
Top Positive Review

“Just purchased the top-of-the-line software package”

Fred M.
3/18/14

Just purchased the top-of-the-line software package. Much more comprehensive than the 'free' download, which is now apparently much more limited than it was previously. So far I find this equal to, if not superior to Avast. A close friend had a few terrible viruses embedded in his 32. Exe files, and Avast identified them but could not remove them. Avast did remove them, and found a few other issues that Avast had not even identified. This product has a long history of very good reviews as well.

Top Critical Review

“AVG Destroyed my device!”

Steve W.
4/9/24

I installed AVG Cleaner on my tablet, and when I tried to run it, the tablet stopped working. Now it won't boot and it cannot be fixed, so I'm out $139.99. Do NOT install AVG products onto your devices!

Reviews (79)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (6) customer support (4)
Thumbnail of user carolinep14
GB
10 reviews
19 helpful votes
  • Send Message
March 1st, 2016

What is the point in offering a 'free' antivirus program that isn't 'free', AVG also recently added 'ZEN' to their 'free' package. It's compulsory if you want the latest 'free' anti virus software and bombards you with even more price hiking lures/blackmail, literally every time you'd check your dashboard or anything come to think about it. A trial should be just that, a trial. When the 30 day period of using their merchandise is up that should be it finito. However they are like those annoying guests that won't leave house even though the party finished 3 hours previously. Boxes spring up "do you really want us to leave?" Er Yes that's why i clicked uninstall and as for ZEN this additional pat of the program takes it up to a whole knew level of 'single white female' refusing all the polite hints and shoves to vacate your computer and constantly reminds you that you actually don't know your own mind and it has to stay, since when did meditation become 'bunny boiling'? Perhaps I'm the only one it liked so much because I haven't read much else about ZEN but it could also be that people just paid the ransom demands for peace and quiet and are living happily ever after, all they say ignorance is bliss. It's a bit** to remove. Firstly it told me to uninstall the 'PC Tune up' so I did (well I was convinced I did in my madness) yet then every time I tried to finish the uninstall this box would pop up telling me it could not leave my system until I had removed PC tune up. That is when I really lost the plot and invited the madhatters Guruaid to the party. Aah s*** what an apocalypse (but that is another review you'll find listed somewhere among all the fake one's they've added to this site to give themselves such a high score). On the AVG site itself it admits there is no process to uninstall Zen and GuruAIDS confirmed the very same thing. My Dell desk top was f*****and I mean literally, perhaps by the mad hatter? The white rabbit kindly dug a deeper burrow come mortuary for the desk top. Thanks AVG, it's really sensible to create a program that cannot be uninstalled and there is a name for it, think it begins with T and has something to do with horses. They shoot horses don't they and this one needs it!.

Thumbnail of user darinm17
Texas
5 reviews
4 helpful votes
  • Send Message
May 19th, 2017

I have come across viruses that are better supported and don't slow your computer as much!

I WAS an AVG Fanboy - using it from 2001, going to the paid version in about 2002 / 2003 and sticking with it ever since. It really used to be a good, reliable, sensible antivirus.

Then something went *snap*. Perhaps the techs smoked too much crack or drank anti-freeze - I really don't know - but AVG has now gone right to the bottom of the heap and I took the final step last night of actually DITCHING it in favour of another Anti-Virus... you see AVG likes to hog resources. Is your computer running a bit slow? A glance at Task Manager could well reveal that multiple AVG processes are the culprit. For me it was the AVG Identity Protection Module that slowed the computer to a crawl, with various other AVG services trotting along gaily for the ride.

Yes, it seems to do the job of protecting you... but at what cost? I use the paid version and it STILL nags me to use HMA! VPN. No thanks - I already use one that actually works... but still it continues to nag... "and would Sir like a dose of PC Tune-Up?" Hell No! Made that mistake once...

I agree with other reviews - it is a bit** to uninstall as well, constantly nagging you to ensure you ACTUALLY want to uninstall it. I have only ever had dealings with AVG "Tech Support" once when I had a problem and yes, despite the fact I had a paid and licenced version of AVG, they wanted MORE money to come into my computer and mess up god knows what else. No. Bulletin Boards are the greatest help.

Please, if you are considering the new version of AVG - the 2017 model with ZEN - for the love of god DON'T. Sorry AVG, I WAS a fanboy, but you've dropped the ball badly with this bloatware and I am moving on to better, less resource intensive and better performing antivirus packages.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

Download FREE antivirus and malware protection. Tune up your PC, Mac and Android devices for peak performance. Surf safely and privately, wherever you are.

How do I know I can trust these reviews about AVG?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about AVG?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business