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AW Bridal

How would you rate AW Bridal?
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Florida
1 review
0 helpful votes
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Awesome
February 19, 2021

I purchased this dress as a bridesmaid dress and the seller was so responsive to all of my questions, they made the dress lightning quick, and got it to me super fast! The quality is amazing and all of my measurements that I provided is spot on! They did such a superb job and I couldn't be happier! Thank you for being a great seller

Date of experience: February 17, 2021
Bangladesh
1 review
1 helpful vote
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Awesome company I need to say. I got a shoes here match for my wedding gown. The simple ivory color shoes with studding on its heel was ultra cool and elegant than I thought it would be. I am not a heels person and this shoe did not make it difficult for me to walk around on my day. I am in love with these shoes. Strudy comfortable classic and the worth for the money. I would recommend it every girl, even if you aren't a heel person, it is rich opulent piece of work. What a little disappointed is the shoes arrived a little delay as they promised

Date of experience: October 20, 2014
Ohio
1 review
2 helpful votes
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Will not pay for returns
February 5, 2022

Do not order from this company. The dress that I received was beautiful but did not fit. I asked for a return label so I could send it back. I was told that I would have to pay for the return to China! They have a office in CA. I was offered $20 to keep the dress that I can't use. It was a $90 dress. I am very disappointed as most companies will pay for the return via UPS. If you have your heart set on a dress on this website, check Amazon to see if they have it. Returns to Amazon are a breeze! Amazon carries some of the same dresses from AW Bridal. This particular dress wasn't so I ordered it from the them directly.

Date of experience: February 5, 2022
Bangladesh
2 reviews
4 helpful votes
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I bought a little black dress for my sister's wedding. I have a curvy figure, and the dress flattered my body perfectly, especially the fitted bodice. The simple elegance was most alluring. Its lace and low cut back gave it a sophisticated flair. We accessorized with pearls and silver corsages. The wedding turned out absolutely beautiful.

Date of experience: November 24, 2014
California
1 review
3 helpful votes
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I was hunting for wedding shoes while I found this one. I was a little concerned about buying shoes online and was so worried if they would look the one on the picture, would it suit me blah blah. I was taken aback to see that the shoes were so like the one in the picture and was perfect fit. I am a pencil heel fan, because I am little short. The bow near the toes and ribbon around the ankle line is such a beautiful element about the shoe. The subtle work on the shoes it just the right suit for the wedding gown. I felt the heel was little too much for me, as it started hurting my back and the ribbon on the ankle line unties itself very often. While you can put these two discomforts aside as the shoes makes great a footwear for your big day.

Date of experience: November 10, 2014
Texas
1 review
0 helpful votes
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The pajamas that I have gotten from them are silky soft and fits well and flattering. The quality is great from the price and customer service was communicative when I had to ask them a couple questions prior to my purchase

Date of experience: February 18, 2021
New Jersey
1 review
2 helpful votes
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First of all I didn't realize this company is in China not California. Thinking I would get what I paid for even going up two sizes for that just in case moment. I know my size so I ordered my item. After awhile I recieved.an email stating it takes 30 days or more for my item, which I understood. I ordered giving more than 30 day to recieve my item. My email stated if I wanted to receive my item by the date I requested I should send more money ($18) for express shipping coming from China. I found it fishy because a company never emailed me concerning shipping. My alarms went off and I looked for a backup for this special day. Let say I'm glad I did. The item came a week before the wedding and it didn't even fit, when going up two sizes. I took pictures of the item and the label to where they said send it back to (address in California) and was expecting my refund. After sending the package she then send an address in China for me to mail it to. I stated that's not the address on the label and the package was sent to the address on your label. I didn't send it priority mail so we play stupid that they didn't get my item. When you spend your money for something that doesn't fit no one want to keep that item its of no use. $20 nor $30 will compensate up what was spent for the purchase. I would like to take this matter to someone who can get my money back. Because this company is a Scamm.

Date of experience: November 12, 2023
Latvia
1 review
13 helpful votes
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Happy with my purchase
October 23, 2015

I ordered a ball gown on September 28, right before the national holiday week in China. The day after order was placed, Customer service asked me for additional measurements and also for the deadline, which was October 30. The shipping was scheduled for the mid-October, but then on October 15 I received an apology message telling me that my order was left out and it will be completed by October 19. Well, long story short, I received a beautiful gown via DHL just in three days (from China to Northern Europe) and it came nine days before deadline.

Date of experience: October 23, 2015
Michigan
1 review
2 helpful votes
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Great product
April 19, 2018

Soft, warm and snuggly. These are the things best to describe the plush fleece bathrobe I bought from Awbridal. I enjoy my weekend morning wearing this cozy and warm bathrobe after shower and reading newspaper in the balcony. Size fitted as expected and did not feel heavy as was my last robe.

Date of experience: April 19, 2018
Texas
1 review
2 helpful votes
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Bad Business Practice and No refunds
August 26, 2021

I purchased the Lorraine. The day it arrived I tried it on and the straps were wrong. The wedding is too close and so I requested a refund. They do not cover shipping cost and claim that since I would be shipping to China the shipping cost would be over $200 and therefore I should accept $40 instead of a full refund. They even admitted that they sent me the wrong jumpsuit which was custom made for someone else. It is poor quality material, the color isn't as vibrant as the picture, and the fit is odd. All of that wouldn't be as bad if they weren't so awful at customer service.

Date of experience: August 26, 2021

Overview

AW Bridal has a rating of 4 stars from 152 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with AW Bridal most frequently mention customer service, wedding dress and good quality. AW Bridal ranks 2nd among Wedding Planning sites.

service
62
value
56
shipping
57
returns
44
quality
54
This company does not typically respond to reviews
+32