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AW BridalReviews 156

3.5

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AW Bridal Reviews Summary

The company garners mixed reviews, with many customers praising the quality and design of their dresses, often exceeding expectations in terms of fit and appearance. Positive sentiments highlight the affordability and unique styles available. However, significant concerns arise regarding customer service, particularly in communication difficulties, delayed responses, and issues with returns. Customers frequently report dissatisfaction with the handling of sizing discrepancies, leading to frustration over accountability and resolution processes. Overall, while the product quality is well-regarded, the customer service experience detracts from the brand's reputation, suggesting a need for improvement in support and return policies.

This summary is generated by AI, based on text from customer reviews

service
63
value
57
shipping
58
returns
44
quality
55

We monitor reviews for authenticity

Germany
1 review
0 helpful votes
Follow Esther P.
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These shoes are very comfortable and there's still room for my big feet. I usually wear size 11.5 or 12 to be safe but to my surprise the shoes fit like a clove. I will Oder more colors.
For those with APO address just Oder the accessories because the dresses won't go through.

Date of experience: May 23, 2025
California
1 review
0 helpful votes
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More than pleased with my purchase
April 3, 2025

The dress I ordered was more beautiful than I expected. I am extremely pleased with it and can't wait to wear it to the event I ordered it for.

Date of experience: March 27, 2025
Florida
1 review
0 helpful votes
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This is a beautiful dress that fits me perfectly! It is very good quality and I'm more than satisfied with my experience with AW Bridal. Thank you very much!

Date of experience: March 25, 2025
Georgia
1 review
1 helpful vote
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No dress
February 28, 2025

I placed an online order for a mother of the groom dress. All I received was a blue flower swatch. Save your money and your time. Order from a company you trust.

Date of experience: February 28, 2025
Arizona
1 review
1 helpful vote
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DO NOT ORDER HERE
November 26, 2024

Don't order here! They created my dress a couple inches too big based on the measurements I provided but never took accountability and took shady pictures on their end trying to cover their $#*! on the measurement tho it was clearly too big. They told me to "see a local tailor" and were horrible in customer service emails basically saying it was all my fault. Shop elsewhere to avoid the headache!

Date of experience: November 26, 2024
NL
1 review
1 helpful vote
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Worth It
July 9, 2024

I loved my dress. I have never felt so beautiful. Quality and material are great. Everyone thought I had spent a lot more money than I actually did on my dress and couldn't believe it came online.

Date of experience: July 8, 2024
Mississippi
1 review
0 helpful votes
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STEREOTYPING
January 20, 2024

We received a His and Hers robe set for a Christmas gift. The His robe is XL & the Hers robe is Medium. When I contacted them they said this is the only size it comes in. I am not a medium, I am an XL! I don't not recommend this company.

Date of experience: January 20, 2024
New Zealand
1 review
1 helpful vote
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The dress I ordered was super good quality and exceeded my expectations! I ordered a size 10 and it fit perfect, true to size. The customer service was great too as after I placed my order I asked for it tailored and they had no problem doing that for me. I can't wait to wear this for the eras tour next month! Highly recommend.

Date of experience: January 9, 2024
Missouri
1 review
0 helpful votes
Follow Renata V.
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They have an option to customize your own size as well as add or not pockets, on some dresses you could customize lengthon custom size products they double check measurements to make sure they have all correct measurements.

Date of experience: December 21, 2023
Texas
1 review
0 helpful votes
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Beautiful dress!
December 11, 2023

I wore the Janet long sleeve mini for my engagement photos and it was so perfect! Really a quality dress and I had so much fun wearing a unique style like that. It went perfect with the mountain setting where we took our photos. :)

Date of experience: December 10, 2023
Pennsylvania
1 review
2 helpful votes
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I love love love my wedding dress from AW Bridal! This dress exceeded my expectations and looked absolutely flawless! The dress quality was A++++ and the fit was perfect! Thank you for making me feel like the most beautiful bride in the world!

Date of experience: November 28, 2023
California
1 review
1 helpful vote
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I purchased my wedding dress from here. The Florina! The quality of this dress is amazing. If you're contemplating it- DO IT. It's better than I imagined and I'll always be thankful AW bridal makes dresses at such high quality for a budget. There was no stressing over my dress once I received it. It's heavy and has great detail. Anyone I told the price too was shocked and thought I spent At least 1k on it. I actually seen a similar silhouette dress at the boutique for $8K and was so grateful I didn't go that route. It was Customized perfectly to my measurements and they were so good at communicating the entire time! I'll never regret doing this instead of spending thousands at a boutique and the quality is there. Do your research by looking at their instagram and website reviews and seeing real life try ons, I even YouTubed my dress and seen someone model it. I did a lot of research since I was unsure if buying my dress online was the right choice. I can honestly say the real thing looked just like all the videos and pictures I seen. Even my friend who is now getting married is having us getting our bridesmaid dresses through there because of my experience :)

Date of experience: November 22, 2023
Arkansas
1 review
0 helpful votes
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Great quality!
November 23, 2023

The dress I ordered arrived quickly, was just as pictured on the website, and is amazing quality! Communication was wonderful, and the staff at AW Bridal worked to get just the right measurements so the custom order could be exact. Highly recommend!

Date of experience: November 22, 2023
Canada
1 review
2 helpful votes
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Great service
November 23, 2023

I bought 8 dresses for my bridesmaids. THE REGINA DRESS and it looked amazing! Same as the picture. Slightly small then usual size tho! The customer service was very kind and helped me a lot.

Date of experience: November 22, 2023
New York
1 review
0 helpful votes
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As advertised
November 18, 2023

Dress arrived and was great quality and looked exactly like the photos online. Fit was great. Took a little while to get to me, but they were upfront about that.

Date of experience: November 17, 2023
New Jersey
1 review
2 helpful votes
Follow Renata W.
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First of all I didn't realize this company is in China not California. Thinking I would get what I paid for even going up two sizes for that just in case moment. I know my size so I ordered my item. After awhile I recieved.an email stating it takes 30 days or more for my item, which I understood. I ordered giving more than 30 day to recieve my item. My email stated if I wanted to receive my item by the date I requested I should send more money ($18) for express shipping coming from China. I found it fishy because a company never emailed me concerning shipping. My alarms went off and I looked for a backup for this special day. Let say I'm glad I did. The item came a week before the wedding and it didn't even fit, when going up two sizes. I took pictures of the item and the label to where they said send it back to (address in California) and was expecting my refund. After sending the package she then send an address in China for me to mail it to. I stated that's not the address on the label and the package was sent to the address on your label. I didn't send it priority mail so we play stupid that they didn't get my item. When you spend your money for something that doesn't fit no one want to keep that item its of no use. $20 nor $30 will compensate up what was spent for the purchase. I would like to take this matter to someone who can get my money back. Because this company is a Scamm.

Date of experience: November 12, 2023
Australia
1 review
0 helpful votes
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Ordered AW Jules Dress in champagne and gave exact measurements in custom stitching. They asked if I could just take the closest size to the measurement instead of custom stitching which I refused. Dress arrived but with no custom stitching - just off the shelf. The sleeves are falling off the shoulder and the bodice is too big. I have to get this altered at extra cost. Rubbish product - waste of time. Do not recommend it at all!

Date of experience: October 16, 2023
California
1 review
1 helpful vote
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Buy at your own risk
October 16, 2023

AW Bridal is not what it seems to be. They glamorize their website. I ordered a dress in my size but came in too big. According to their policy my return was appropriate. However, they refused to accept my return. They told me they were in china, it would take too long to process the return and to keep the dress and they would refund me $30. The cost of the dress was $108.
This tells you there is no value in what they make. Don't buy from this site customer service sucks!

Date of experience: October 16, 2023
New York
1 review
0 helpful votes
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Terrible to work with
September 25, 2023

I ordered a dress 9 weeks before my daughters wedding.wasn't any special order. It's now 3 weeks before wedding and I still don't hv dress. If I was to get it and needed it altered I couldn't get it altered so won't/ wouldn't be able to wear it anyway. I hv contacted them numerous times and they hv no idea where dress is and won't refund my money. Do not order

Date of experience: September 25, 2023
Colorado
1 review
1 helpful vote
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I placed my order super excited about my dress but they reached out to me via email asking me to send them my measurements which I didn't want to do because I wasn't sure of the quality of the dress so I responded with a question about returns. They ignored me and then I received a text asking for me to answer the email which again stated that if I wanted a custom measurement I would have to pay extra shipping which I again asked if I could return the dress if I did a custom order and then they sent me an invoice for the $16 even though I did not request to do that. After all the interaction and them not listening to me I just canceled the order and now they are saying it will take 2 to 3 weeks to get my money back! I didn't even buy anything. Run from this company. They don't listen and from other reviews this seems to be a problem.

Date of experience: September 21, 2023

From the business

At AW. Bridal, you will get chic inspirations for weddings, proms, evenings, wedding accessories, party d̩cor, etc. Have your wedding gown custom tailored, bridesmaid dresses delivered within 24 hours, and wedding reception DIY won? ۪t cost you a fortune...


awbridal.com
Founded in 2010
Shenzhen, China
+33