• AW Bridal

AW Bridal

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Overview

AW Bridal has a rating of 3.5 stars from 151 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with AW Bridal most frequently mention customer service, wedding dress, and good quality. AW Bridal ranks 3rd among Wedding Planning sites.

  • Service
    55
  • Value
    50
  • Shipping
    50
  • Returns
    41
  • Quality
    47
Positive reviews (last 12 months): 88.9%
Positive
8
Neutral
0
Negative
1
31
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How would you rate AW Bridal?
Top Positive Review

“Worth It”

kiki l.
7/9/24

I loved my dress. I have never felt so beautiful. Quality and material are great. Everyone thought I had spent a lot more money than I actually did on my dress and couldn't believe it came online.

Top Critical Review

“Difficult to work with”

Tracy T.
9/19/23

Be aware that communication is very difficult as this company is based in China. The website is not entirely accurate regarding delivery times. If you would like to speak with someone be prepared to call multiple times during their business hours. I'm not sure what those are exactly because their email said to "call during China time 9-:17". Rather than answering your questions via email they repeat themselves and ask you questions that do not matter. Frustrating experience and we have not gotten the dress yet so I cannot report on the actual delivery or product.

Reviews (151)

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customer service (31)
Thumbnail of user nicolep682
Pennsylvania
1 review
0 helpful votes
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February 23rd, 2021

I have bought a few things from this company and they have all been great quality. My absolute favorite is their wedding hair clips, they are beautiful!

Products used:
Hair clip

Service
Value
Shipping
Quality
Thumbnail of user mollyg240
North Carolina
1 review
0 helpful votes
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September 13th, 2023
Verified purchase

I ordered a bridesmaid dress prior to reading any reviews about AW Bridal. I started looking into reviews after getting a confirmation email and noticing that the grammar and wording was a bit odd for a customer service email. After reading some reviews, I was terrified that I'd wasted $100 on a horrible dress (if I even got it). It also took longer than expected to tailor my dress (that I didn't customize), and I wasn't getting any updates about it. BUT, my dress came today and I couldn't be happier despite my anxiety prior to its arrival! I ordered a standard size 2 and the tailoring was perfect. The dress was the perfect color, was made with quality material (and had an extra lining underneath), had the right amount of padding in the chest area, and looked exactly like the picture on the website. I can't speak to everyone's experience but my own personal experience was very positive with this brand! Although, I did pay for expedited shipping that said it would take 5-10 days to receive my order, and it ended up taking 13 days for it to arrive. Not sure if would've taken any longer if I had paid for expedited shipping. I also wasn't aware that the dress was being produced in China, so keep that in mind if you need a dress quickly.

Info about my order:
Dress: 'Guiro' bridesmaid dress
Color: Rust
Size: 2 (no custom tailoring) 33" bust, 26.5" waist, 36.5" waist, 58" hollow-to-hem
Shipped to southeast USA (not leaving the specific state because this is the internet & I don't trust y'all)

Products used:
Bridesmaid Dress

Service
Value
Shipping
Quality
Thumbnail of user haley.decatur
Virginia
1 review
2 helpful votes
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July 25th, 2023

The quality of the dress is great, but make sure you order several months before your event. Also, be very careful with their sizing chart. I followed the sizing chart exactly and ordered a size 6, based on my measurements. The dress I received was entirely too big, so I contacted customer service to get a return started. They said that they would give me a $40 credit (my dress was $100 + $20 expedited shipping) to purchase another full priced dress, because they manufacture in China and returns can be tricky. Because the date of the wedding was approaching quickly, I just paid for another dress but one size smaller, size 4. The second dress I received is still way too big to even make alterations, and now there is not enough time before the wedding to purchase a 3rd dress from them. Although when following their measurement chart, it says I am a size 6. I actually would have needed to order a size 2 or even 0. Another one of the bridesmaids had the same issue, with her dress looking nothing like the photos online, having to make last minute alterations. Make sure you order several months in advance because the sizing is extremely off from their measurement guide and customer service isn't helpful at all about getting your money back to you, meaning you might have to order (and pay full price) 2 or 3 times, until you get one that works.

Products used:
dress

Service
Value
Shipping
Returns
Quality
Thumbnail of user kathleenk1656
New York
1 review
0 helpful votes
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September 25th, 2023

I ordered a dress 9 weeks before my daughters wedding.wasn't any special order. It's now 3 weeks before wedding and I still don't hv dress. If I was to get it and needed it altered I couldn't get it altered so won't/ wouldn't be able to wear it anyway. I hv contacted them numerous times and they hv no idea where dress is and won't refund my money. Do not order

Products used:
Nothing I still hv to receive item

Service
Thumbnail of user miriaml120
Arizona
1 review
2 helpful votes
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April 16th, 2022

I ordered two dresses because I'm very insecure about trying dresses on and wanted to make sure that I chose a dress to feel confident in. Though I have my measurements, I wanted to see how it would fit. I got a passive aggressive email stating that I pick one OR (in all caps) get a refund because they would NOT refund one dress for "personal preference". Their return policy states NOTHING of this. It says they "suggest" not buying multiple dresses but nothing about returns of unworn dresses not being accepted because someone chose one over the other. They offered to customize the dress but if I didn't like it, that would make it ineligible for return! I thought the email was so rude and unprofessional of a company to ask me which exact one I want because they would ultimately reject my return if the other. I understand minimizing waste but you can't tell me that one dress essentially fits all body types. I emailed back explaining my reasoning while also quoting their own website and they decided to refund me. Lost money on a dress over shipping a second?!?! I am so upset and distraught that I have to find a new dress elsewhere. Terrible TERRIBLE experience.

Service
Returns
Thumbnail of user veronicanicole9
California
1 review
1 helpful vote
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November 23rd, 2023

I purchased my wedding dress from here. The Florina! The quality of this dress is amazing. If you're contemplating it- DO IT. It's better than I imagined and I'll always be thankful AW bridal makes dresses at such high quality for a budget. There was no stressing over my dress once I received it. It's heavy and has great detail. Anyone I told the price too was shocked and thought I spent At least 1k on it. I actually seen a similar silhouette dress at the boutique for $8K and was so grateful I didn't go that route. It was Customized perfectly to my measurements and they were so good at communicating the entire time! I'll never regret doing this instead of spending thousands at a boutique and the quality is there. Do your research by looking at their instagram and website reviews and seeing real life try ons, I even YouTubed my dress and seen someone model it. I did a lot of research since I was unsure if buying my dress online was the right choice. I can honestly say the real thing looked just like all the videos and pictures I seen. Even my friend who is now getting married is having us getting our bridesmaid dresses through there because of my experience :)

Thumbnail of user sarahjeanb
Vermont
1 review
10 helpful votes
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April 15th, 2018

I bought a petticoat from AW Bridal and it's exactly what I wanted! It shipped fast, fits true to size, and looks great with my black and white polka dot dress! Very satisfied with my purchase!

Thumbnail of user smithj164
Ohio
1 review
1 helpful vote
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March 4th, 2022

This is my very first order through site, and I am totally and completely satisfied! The fit is great and so are the prices. I will definitely purchase again!

Products used:
dress

Service
Value
Shipping
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Thumbnail of user pama17
Iowa
1 review
20 helpful votes
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February 9th, 2016

My daughter ordered a dress and is trying to return it and this company will not respond. She then canceled another order but they haven't responded. They have collected money for both dresses and won't return her money. They haven't even sent her information on how to return the first dress... VERY FRUSTRATING! Will be contacting the Better Business Bureau. She has tried calling, chatting and e-mailing them. NOT ONE RESPONSE! THIS IS YOUR WARNING... DO NOT ORDER FROM THIS COMPANY!

Thumbnail of user hannelorew
Georgia
2 reviews
1 helpful vote
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September 14th, 2015

The Topwedding.com veil looks beautiful and is the right size and length for the wedding dress. Thank you for sending it so fast. I am very satisfied with my buy.

Thumbnail of user doraa10
Australia
1 review
19 helpful votes
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April 19th, 2016

I brought an evening dress for my daughters wedding and got a Shock when I opened the parcel was so excited to see it, I can't believe they send me the Dress with texter 2 STAINS on both sides of the dress at the front the fit was very BAD the bra inside was not secure and the straps were 2 in too too long the dress was beautiful but everything else was very bad they refused to give me a Refund only got some money for dry cleaning not happy at all. Will not buy anything from online again the dress cost me $200 had to put it in the bin

Thumbnail of user martins88
Bangladesh
14 reviews
126 helpful votes
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September 17th, 2015

This is another establishment that I find in store shopping always works out better than on-line orders. I finally realized this after two problem orders.

Thumbnail of user aliciaannp
Kansas
1 review
0 helpful votes
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February 21st, 2021

My Baptism Blue blanket that I ordered is so beautiful for My baby. I love that you can Personalize it and it's Fleece material also it's nice and warm. Well made and would highly recommend.

Products used:
AW BRIDAL Baptism Gifts for Baby Boys Girls Custom Blanket Personalized Fleece Blanket

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Value
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Thumbnail of user nada9423
New Jersey
1 review
2 helpful votes
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November 12th, 2023

First of all I didn't realize this company is in China not California. Thinking I would get what I paid for even going up two sizes for that just in case moment. I know my size so I ordered my item. After awhile I recieved.an email stating it takes 30 days or more for my item, which I understood. I ordered giving more than 30 day to recieve my item. My email stated if I wanted to receive my item by the date I requested I should send more money ($18) for express shipping coming from China. I found it fishy because a company never emailed me concerning shipping. My alarms went off and I looked for a backup for this special day. Let say I'm glad I did. The item came a week before the wedding and it didn't even fit, when going up two sizes. I took pictures of the item and the label to where they said send it back to (address in California) and was expecting my refund. After sending the package she then send an address in China for me to mail it to. I stated that's not the address on the label and the package was sent to the address on your label. I didn't send it priority mail so we play stupid that they didn't get my item. When you spend your money for something that doesn't fit no one want to keep that item its of no use. $20 nor $30 will compensate up what was spent for the purchase. I would like to take this matter to someone who can get my money back. Because this company is a Scamm.

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Thumbnail of user elvisn4
New Jersey
4 reviews
4 helpful votes
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September 17th, 2015

This Company is born to help others. No matter what; they deliver anything in a timely manner and is preferred by all. I would like to see this company in future centuries to come

Thumbnail of user nicolej1032
New Jersey
1 review
1 helpful vote
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August 31st, 2022

Was forced to ask for refund bc whoever was emailing me insisted I get a custom dress when I didn't want it custom fit. I assume that was because they wanted to ensure I didn't return it.

Products used:
None

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Value
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Thumbnail of user janes990
New York
1 review
0 helpful votes
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February 21st, 2021

Usually don't leave reviews, but customer service here is above and beyond. Makes it easier to purchase products knowing that you can actually reach someone.

Thumbnail of user celestet
China
1 review
5 helpful votes
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March 24th, 2014

I love the wedding gown soooooo much! Elegant but cheap! Almost the same style and more suprior materials, I bought this wedding dress that was 40% the price of the one in the local wedding store! Amazing! They also allowed me to customize this dress, so I chose to make the back design lace-up style. What I bought is SPAGHETTI STRAPPED FLOWER AND BEADING EMBELLISHED TULLE BRIDAL GOWN. You could search for that item, really elegant!
But there's one thing that someone must notice: topwedding.com is a china based online wedding store(the parcel was shipped from Suzhou, China). However, I think 80% of the Americans want to avoiding buying made-in-China product.

Thumbnail of user melissam67
Colorado
1 review
7 helpful votes
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June 29th, 2015

UPDATE: After posting the review the company refunded $125 of the $168 paid for the dress.

I read the reviews prior to ordering and the company looked decent. I ordered a wedding dress and it arrived 3 weeks later than expected but the company kept in contact and advised of the delay. I took the dress out of the packaging and there was a black oil spot on the back of the dress. I emailed the company and asked for an exchange and they asked me to take it and have it dry cleaned. I did this and the dry cleaners would not clean it with out a release due to the sequencing. The company asked me to send it back at my expense which would have cost $160, $8 less than what the dress was bought for. I asked the company for a prepaid return label and they refused. They have refused to refund any amount of the money even though the dress arrived damaged. I now have a dress that can not be worn and have not received anything from the company. DO NOT BUY FROM THIS SIGHT as they are not willing to replace items that were damaged upon arrival.

Thumbnail of user marieb47
GB
1 review
7 helpful votes
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May 8th, 2015

Nice dress, good quality. Good if you are 6ft tall or more and you need to order 2 sizes bigger than you are with being Asian sizes. Refund was given no problem.

Thumbnail of user federicar
Italy
1 review
2 helpful votes
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November 17th, 2015

I m Federica, from Milan!
I really love TopWedding!
Amazing dress!
I m going to wear a fantastic princess dress for a wedding! The size are correct and the color realistic!

Thumbnail of user caroll902
Oklahoma
1 review
0 helpful votes
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February 12th, 2021

Smooth and silky robes from baby to adult. I would definitely recommend. The design is pretty adorable as you can see in the picture.

Tip for consumers:
Bath robe, baby silk robe

Products used:
Robe for baby

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Value
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Quality
Thumbnail of user paulaw520
Ohio
1 review
1 helpful vote
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March 18th, 2022

Do not purchase from this company. Horrible quality and to return is impossible. They charge a 20% restocking fee and you pay shipping back to China.

Tip for consumers:
Don’t buy from here. Horrible quality

Products used:
Plus size mother of the bride dress

Service
Value
Shipping
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Thumbnail of user annar42
India
1 review
2 helpful votes
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November 14th, 2014

Very fast delivery, my shoes arrived within 10 days after I placed the order. Thanks Nina’s professionalism for helping me with the size and color.

Thumbnail of user angelag1894
Nebraska
1 review
0 helpful votes
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March 11th, 2023

This shop has beautiful dresses ideal for your wedding or for an event, with good quality fabrics, and the price is affordable!

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From the business

At AW. Bridal, you will get chic inspirations for weddings, proms, evenings, wedding accessories, party d̩cor, etc. Have your wedding gown custom tailored, bridesmaid dresses delivered within 24 hours, and wedding reception DIY won? ۪t cost you a fortune...

Company Representative

Thumbnail of user ivyc12
Ivy C.

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