Ordered 2 books have read the first now onto the second but i have found some of the pages at the top have not been cut correctly an have had to separate them very carefully.
I live in Germany where books in English can cost an arm and a leg, a friend in London told me about AwesomeBooks.com and I love it, and buy often in bulk for the whole family. I've never had a problem with shipping, but I only buy these books for leisure and don't require anything ordered to arrive immediately.
Over the years I've been buying from them hundreds of books. Books are generally inexpensive or cheaper (new and second hand books).
Book condition varies, but hardcovers are generally in great condition. I've had several in an appalling state but, in the past, they refunded me in full. This is why I'm not too sure why they have such horrible reviews here...
Customer service is quick to respond and generally in your favour. I've had one bad experience with their customer service, but have contacted them so many times I've lost count.
Due to brexit I won't be buying from them as much as I'd like, though. Which is a shame.
I have purchased books from them on a few occassions, and have no complaints. Shipping not always the quickest, and prices not always the best, but the books are usually as described. It is one of several book sites that I use, and is worth checking in on when looking for a decent deal-but do compare
Very wide choice of books and genres available in both new or used books. Excellent customer service, orders arrive quickly and in condition described
I have made 2 orders, 9 books in total, all in good condition and prompt delivery - really pleased with this company! I recommend them to all my book loving friends & family!
Ordered through Amazon. 3 different orders. Despatched by not arrived through Whistl delivery. No reply,
Back in 2020 when I first ordered from them, I got sent some horribly ruined books, then only offered a 50% refund of the price and ca 20% of the shipping cost.
However, more recent experiences have been better: most books have come in decent to excellent condition, and when complaints were necessary, they have been dealt with promptly.
The most common remaining problem seems to be the odd book missing from an order that contains several items - in such cases they have given full refunds with no fuss.
In 2020 when I first ordered from them, I got sent some horribly ruined books, one with completely torn hard cover, another soaked then dried and torn pages halfway through, a third with full-page dedication scribbled on the title page... then only offered a 50% refund of the price and ca 20% of the shipping cost.
However, more recent experiences have been better: most books have come in decent to very good condition, and when complaints were necessary, they have been dealt with promptly.
A book purchased via abebooks.com with the condition description that it 'may have some limited signs of wear but the pages are clean' was in fact externally tatty and had previous readers' annotations and underlining throughout. When I lodged a complaint with abebooks.com, this seller then ignored all communications from abebooks - the very opposite of what a good-faith seller would do to rectify an honest mistake.
The book which I bought from AwesomeBooks through AbeBooks was described thus:
"This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far."
This was the actual condition of the book: 1) Book is bent and spine is twisted 2) Bottom corners bumped and coloured with foreign matter. Adjacent fore edge of block also coloured with foreign matter. 3) Binding torn at rear hinge with endpaper poking through. 4) Rear endpaper torn.
I got a refund for the cost of the book, but not for return postage.
Steer well clear of this book seller.
Overview
AwesomeBooks has a rating of 2.4 stars from 53 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with AwesomeBooks most frequently mention customer service and good condition. AwesomeBooks ranks 8th among Used Books sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members