• BabiesRUs

2018 CUSTOMER CHOICE AWARD

BabiesRUs

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Overview

BabiesRUs has a rating of 3.1 stars from 75 reviews, indicating that most customers are generally satisfied with their purchases. BabiesRUs ranks 18th among Baby sites.

  • Service
    6
  • Value
    6
  • Shipping
    6
  • Returns
    6
  • Quality
    4
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
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How would you rate BabiesRUs?
Top Positive Review

“Happy cub Even happier Mama”

Jacquelyn I.
11/9/17

I frequently shop here for my little one. Always always always happy with my purchases and the little one is even happier when she gets new toys and clothes. I've never had an issue shopping here, except one teeny tiny issue. Clerk on my last visit had an attitude that would make the devil cry, but I chalked it up to a bad day. Everyone gets one! Keep up the good work otherwise.

Top Critical Review

“Does not look after Customers”

Mariejoy W.
1/25/23

Babies R Us I will never feel confident to order from you again. Having waited over two months to receive goods/refund, I think your business is willing to steal money form unsuspecting customers. I am so very disappointed. I have opened a complaint case with PayPal. Very upset as I was promised a refund after my order was apparently lost!

Reviews (75)

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Reviews that mention popular keywords

customer service (7) gift card (3) items (20) order (13) baby shower (4)
Thumbnail of user carmenv9
Arizona
5 reviews
16 helpful votes
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January 27th, 2017

We went there to look for a pillow for an infant. It was not available in that branch and they even help us find in other branches where it is available. They were able to place an order for us online so there is no need for us to go with our lil one. Good items for babies and they have membership for your lil one and be a VIP on your childs birthday

Thumbnail of user chloef4
Ohio
2 reviews
17 helpful votes
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April 10th, 2015

I created a registry for my baby who was born in September, and didn't get everything on my list. One of the items on my list was a diaper bag, which I obviously felt the need to purchase for myself. Upon purchasing this diaper bag through my account (apparently a registry isn't the same as a regular account?) I paid $50 for it and had it shipped. I never got an email with my information, I never got my package, but I did get charged and they are unable to look me up to ship a new one to me or refund my money. Absolutely ridiculous.

Thumbnail of user madelinecooper26
Canada
1 review
0 helpful votes
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October 13th, 2023

Wanted to start a registry at the argyle location and Estelle was very helpful, taught my mom and I how to use the strollers and start my baby registry as a first time mom. Great customer service and loved her energy!

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Value
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Thumbnail of user corinnem3
North Dakota
13 reviews
29 helpful votes
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September 30th, 2015

A lot of the time when I go into my local BabiesRUs I love what I find, but a lot of it is for girls. Like clothing and toys specifically, also bed sets and anything related to babies. If you can't already tell, I have a boy. And I am all for gender neutral items, but there's only so much yellow and brown I can put up with before I go in search of more baby friendly items. And sadly, locally there are only a small handful of stores where I can purchase him things of quality that I can feel alright in giving away as hand me downs because they aren't too destroyed. Which is generally what I find with a lot of the products I get at BabiesRUs - that a good percentage of the items I purchase can receive a lot of love from my son and then can still withstand going to another home and being just as loved and still be in one piece. I just wish there was more of a boy selection.

Thumbnail of user pipoym
Philippines
23 reviews
70 helpful votes
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February 10th, 2017

Love the fact that this website is having all my need for my baby. It is so convenient and so fast. It has an affordable price. The quality of the items are good. It has everything you need, you just have to click it. Nice website.

Thumbnail of user kathys150
Oregon
2 reviews
13 helpful votes
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January 6th, 2017

While BabiesRUS is definitely over priced, at least they do have a large selection. A few weeks ago I needed some items in a pinch and was able to get everything in one go at the local BabiesRUs store. I highly recommend them to anyone in the need of babie stuff. Also, I do enjoy going here to get items for babie showers and birthdays for little ones.

Thumbnail of user khimel
Oklahoma
3 reviews
13 helpful votes
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December 18th, 2014

I used this as my registry for my baby shower because i found items that i wanted for my baby but when my friends tried to order online they said they couldn't locate my name or my address is wrong or the item was not available, and one of the gift was even shipped to the wrong state, and so i double checked my account to make sure my info's are all correct and it was so i don't really know what happened there.

Thumbnail of user sherryb58
Canada
7 reviews
13 helpful votes
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July 24th, 2017

I had twin boys and babies r us had everything I needed for them. Expecially as new parents safety is top priority and comfort for our little ones, they have top name brands. All safety features that is parents want and need for our peace of mind and the beautiful items wow

Thumbnail of user dannyb46
Italy
3 reviews
12 helpful votes
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August 16th, 2015

A lot of confusion and even though products are organized, I have to say I have the feeling of being at WallMart.
Don't like that feeling of uncontrollable confusion.
Not to say the lines at the registers.

Thumbnail of user caroleb155
Canada
1 review
8 helpful votes
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March 1st, 2020

Went to babies r us in Pte Claire. Staff was friendly and very helpful. Will definitely go back. Everything I needed was in stock. My item was pricked right

Thumbnail of user monical100
New York
5 reviews
16 helpful votes
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May 30th, 2018

So sad they're going out of business :( This was a wonderful store with so much variety and so much to shop for in all departments.My mom and I loved shopping there for my son!

Thumbnail of user barbs20
Illinois
1 review
0 helpful votes
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October 6th, 2015

They tell you products are available then you wait for weeks they don't return calls and then tell you the product is out of stock. The worst service ever. Don't order from this store.

Thumbnail of user moiraf21
Canada
1 review
0 helpful votes
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December 17th, 2023

Louisa is a horrible cashier! Super rude and disrespectful! Not going there again! Her tone and the way she deals with customers is unacceptable!

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Value
Shipping
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Thumbnail of user jessicab191
GB
4 reviews
5 helpful votes
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December 5th, 2016

Went in to buy a car seat and the lady was amazing at her job and helpped me to make an informed decision as to which car seat to get that matched our babies needs x

Thumbnail of user jenniferr60
Pennsylvania
1 review
1 helpful vote
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September 28th, 2014

I was attending a baby shower and the mom to be was registered on this site. I wanted to get her something off her registry so I ordered from the site and paid for expedited shipping to be sure I would get it within in a week. 4 days after I placed the order I logged on to the site and my order was in a status of located in wearhouse. I then called them and the woman on the phone said she didn't understand why my order was saying this and she needed to open a ticket to have somebody look into it. I said I need the gift in 2 more days and if I couldn't get it I needed it cancelled. She said she would note that in the ticket. The next day I get an email saying my item would ship soon. I contacted them again and said I need the order cancelled. This time I was told that once an order is placed it can not be cancelled and I would have to either refuse the shipment or return it once it arrives. This has been the worst customer service I have ever experienced from an online site and will never shop there again.

Tip for consumers:
Stay away

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Value
Shipping
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Quality
Thumbnail of user wafaat1
Canada
1 review
11 helpful votes
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November 18th, 2019

I LOST a great deal this weekend because of the web site having problemes. I JUST CANT PAY WITH THE GIFT CARD I RECEIVED. I am pregnant and this week I had a great coupon for 15% of my 50+ purchase. BUT IMPOSSIBLE TO USE THE GIFT CARD TO PAY. Customer service wasn't of any help. They only said that its not working for now. 2 DAYS I'VE BEEN TRYING and still they didn't repair the problem. They didn'T even wrote a message to inform the people. They could have offer me a solution. Like paying by credit card and having a refund and passing my gift card in a shop. Because the only things I found were not in the store. I AM COMPLETLY DISAPOINTED.

Thumbnail of user michelleq2
GB
2 reviews
10 helpful votes
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January 14th, 2015

I've had a few things from here but I have received damaged good so wasn't overly impressed by this! Especially as we had spent over £600

Thumbnail of user wendyw115
Canada
5 reviews
0 helpful votes
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October 10th, 2017

Scary to store to go into because I know I'll end up spending too much Good chooses though which makes me spend

Thumbnail of user billiep4
Michigan
9 reviews
3 helpful votes
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September 13th, 2016

This site is fairly easy to navigate and they have many items and a variety of name brands to choose from.

Thumbnail of user christyj29
Malaysia
3 reviews
1 helpful vote
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November 21st, 2019

You will love this site. Very informative and always having the latest news and information for every mum and dad!

Thumbnail of user davidg3619
Florida
1 review
0 helpful votes
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May 30th, 2021

The baby humidifier kit I bought for my nephew is rather great. It was as a present. As I was told it works great.

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Value
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Thumbnail of user michellea99
Australia
6 reviews
14 helpful votes
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October 11th, 2016

Everything I have ordered for my baby has been a great price and arrived quickly. They make online purchasing easy.

Thumbnail of user jackid3
China
1 review
0 helpful votes
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December 13th, 2017

The shipping time is very long.and the service is not very good.and the quality is not good either. Just think the item is just soso.

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Value
Shipping
Returns
Quality
Thumbnail of user jackied39
Massachusetts
7 reviews
16 helpful votes
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March 22nd, 2016

I can't say enough Good things about this store which is Amazing I'm obsessed I always shop her its gender neutral and I love it

Thumbnail of user joannal21
Ohio
3 reviews
0 helpful votes
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July 26th, 2017

Ordered item July 18th for July 27 Baby Shower
Item was supposed to arrive between July 24 - 26
Didn't ship til July 24
Not here yet!?%$#@

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