Bailey's Online

I have bought two expensive small chain saws from you. The first was the smallest solo. That saw was more trouble to start and keep running than it was worth. When a tool becomes a job its no longer a tool its junk and I threw it away, 500$ down the tube. I then bought a husky 540 T mostly because your sales man said it was so much better than the echo that I had originally wanted to buy. Also I own two other huskys a 257 and a 460 rancher(both of which I did not buy from you) that I love. The 540 has never run right, It is almost impossible to start without flooding it and then once it gets running it runs good for a few minutes until it gets hot and then dies and will not restart no matter what I do. The saw shops where I live will not touch it when they find out that it came from you. So I shipped it back to you, now to find out that you have unfixed saws in your shop that were sent in back in march! You advertise that you service what you sell. Really? I am not just going to throw away 1100$ worth of saws, You need to get another mechanic or send me another saw. This is the first review I have written about your store and it is not going to be the last if you do not help me. This is also going to husqvarna as I want them to know about your lousy service.

I placed an order for a cannan bar cost me 590$ to find out that it DID NOT fit my saw somthing about a pitch which I'm was not aware of viky took my order I called and spoke with jacklyn and she got me the correct things I needed I even bought a 395 from her she was very understanding and helped this old man out maybe you should have her train your other employees cause it was a nightmare I just want bailey's to know that thank you

My husband was looking for a part for his chainsaw and he told me he needs a starter for his saw when I called the lady was very quiet and I could barley her I asked her to speak up and all I got was attitude the whole time it was my fault I couldn't hear her she could even find the part and said it was out of stockI hung up called back and got another lady she was very sweet I'm sorry I forgot her name but she gave me her phone number 217 please find her and tell her thank you for helping me and being so patient I was about done with bailey's but I gave it one more try good thing I called back but I should of had too and thank for my grandson helping me write this please see that your customer service should give great customer service not just one you are gonna loose the ones that might not call back

I have been ordering from bailey's for years and I had a hard time looking for somthing and be hold jacklyn helped greatest most professional customer service I had ever received from bailey's she gave me her extension and I will be dealing with her from now on. WAY TO GO BAILEYS

Ordered a Logosol F2plus in December and paid for it in advance but unfortunately it was back ordered a few times. It finally arrived March 5th and to my surprise the package was all taped up and some critical parts were missing. I immediately emailed my sales rep with the issue and then followed up on March 7th with a detailed list of missing items with pictures of the items. I took multiple calls with leaving voicemail and multiple emails before getting a response on March 15th. They finally told me at that time they required part numbers before they could proceed. I sent the numbers from the manual and received a response questioning where I got the numbers from. I replied back with more pictures of the manual showing the parts and numbers. They surprised me with an email telling me that the parts had shipped and I should have them soon. Of course they arrived in a quick manner but again they were not the right parts…I'm a patient person but this is f@$*ing ridiculous part numbers and pictures…. But still wrong! Do yourselves a favor and buy Logosol equipment from smaller suppliers to avoid the trouble. Three months and still can't use my Logosol F2plus.

This website is a scam!

I ordered a 'Mesh Face Shield and Hearing Protector' for the price of $19.99 USD for my flatmate. It goes without saying that, if I wanted to buy a high quality face shield, I would have gone up the road to get one. However, I could only afford this price.

I received the Paypal receipt and everything seemed fine. I expected a wait, which was also fine.

However, the next day I received this email: Thank you for your recent order. We are contacting you to provide a shipping quote via UPS Worldwide Expedite for $99.59.

This was not only a shock, but struck me as entirely ludicrous. NO WHERE in the billing process was I lead to believe I would be required to spend this amount of money for shipping. When I queried Bailey's, they simply replied that they only post via UPS, and that there was no other option.

It is safe to say that adding this information WHEN I MADE MY ORDER would have been the only ethical method by which to sell me this product. Of course, I cannot afford this extra amount of money. Like I said, if I buy something that is worth $20, I think it goes without saying that I cannot afford almost $100 worth of shipping costs!

Not able to send the shipping money, we never received the face mesh. This means we also lost the $20 we gave to this company. In my eyes, this is scandalous. If my flatmate has an accident with a chainsaw and hurts his face, I will consider Bailey's responsible.

If someone could have made this right, I would have been forgiving. But they didn't. Thus my report on this site.

http://www.baileysonline.com/ appears to be a scam. If you don't want to be charged a ridiculous amount for shipping, go elsewhere!

Thanks guys.

When I had questions about my orders, they got back to me and were very helpful. Would recommend them!

THE ABSOLUTE WORST COSTOMER SERVICE EVER! ORDERED SOME HICKORY SHIRTS ONLINE AFTER NOT RECIEVING THE SHIRTS I WROTE A EMAIL TO COSTOMER SERVICE THEY WANTED ORDER #### SO I GAVE IT TO THEM THEY INRETURN TOLD ME THEY HAD CHANGED THERE SYSTEM AND WOULD HAVE TO RE ORDER THEM NOW IF THEY HAVE MY ORDER ### Y THE HELL SHOULD I HAVE TO REORDER SOMETHING ON THERE NEGLEGENC! I HOPE YOUR READING THIS BAILYS SO YOU CAN MAKE IMEDIATE CHANGE TO YOUR COSTOMER SERVICE!

I have tried repeatedly to get Bailey's to publish my review of this chain. I had purchased two several years ago that were made in Canada and they were great. So when I needed two more I ordered the same chains. When they arrived the box said "Made in China." Right then I should have sent them back. But I tried them and for about the first half of the cutter, they were OK. They sharpened easily but did not stay as sharp as long as the Canadian made chains.

When the cutters were half worn they both started pulling to the right. I could not control them with pressure on the hand grip. I sharpen my own chains so I thought maybe the cutters were not even or the rakers had been inadvertently filed improperly. I put the chains on my Oregon 511AX and reground the cutters to within less than 0.001" difference and the rakers to the same tolerance. No difference in pulling to the right. I changed to a new bar just in case. Same problem. So I threw them both away with about half the cutter length left. Went back to Oregon Made in Canada chains and no problems.

Bailey's refuses to publish my reviews because I believe they are afraid of losing customers when they read my recent review versus the old reviews which were for chains made in Canada. To me that shows that they are not interested in having informed customers and with something as important as chainsaw chains that may be a safety issue.

I now tell everyone to stay away from Bailey's WoodlandPro chain as it appears that it is all now made in China. Spend the extra dollars and get Oregon or Stihl chain.

Regarding the post above about shipping, I only buy from Bailey's when they offer free shipping. Most of my purchases are from TreeStuff.com but you have to be careful there also as they are carrying more and more Chinese products. But you can call and talk to them and get someone who is very knowledgeable and will offer their professional opinions on whether what you are considering ordering will meet your needs.

Bailey's needs to go back to what they used to be... sellers of high quality products at reasonable prices with low shipping costs.