I returned 3 of my last purchases but keep trying buying there because the service is just AMAZING. Placed an order at 5 pm, got it shipped to me same night at 9 pm (on Sunday), Monday noon at my door.

It's hard to shop at this website because pictures are so small. They need to at least offer how many pictures you see per column. Need to have more detailed pictures of fabric, buttons and other details.

Otherwise this company has a potential of surviving the China craze.

I didn't know, banana republic has so lengthy time period for returning of goods and items, it is already more than 1 month, and I had to call more than 3 times to know about the update. And while checking update I can see the package is still in transit not even delivered. Are you kidding me, in one month? Looks like, they only want to push back my reimbursement. Beside that I am finding most of their product that are sale like 50 percent discount, the products are quality less and not reasonable the amount I paid. So, I would like to give only one * to this company.

It's with reluctance that I write this because I bought at least half of my wardrobe at BR for over three decades. However, in the past few years, it's gone from a 10 to a 2. The materials are cheap, the clothing isn't sized in any cogent way and the Customer Service has declined significantly. Don't even think about doing online ordering. It's a nightmare.
Their Customer Service is just silly. They also ask far too many personal questions before you can even speak with someone. (There are also 5 personal questions to change your password; I gave up). If they paid as much attention to the quality of their clothing and their customer service as they did to the security of my account, I'd still be a customer. I've gone back to J. Crew, after a 25-year gap (no pun intended), and also shop at Nordstrom from time to time, as well as a couple of boutiques. What a shame!

You suck, I used to love your company back in the day. It was amazing. Emphasis on "was".
Now, you have zero customer relations. My last experience was in fact my last; Period.
Trying to resolve my query with a sales associate, I was bombarded, repeatedly, with the constant request to become a "Luxe" member. I declined, numerous times, as I am a person with triple A credit and I do not need or want a pedestrian "store card". To finalize, I was dismissed by said employee with the quip "you are just a regular customer".
Seriously? Sell outs.

Some person in Mexico started a chain called Banana Republica with bootleg copies of all their producs.

When it started it was a daring and innovative store selling everything Indiana Jones might need on his next adventure.
The stores had jeeps sticking halfway out of the window and elephant tusks and terrific safari jackets.
Not everyone who buys this stuff intends to go on safari, just look like you just came back.

Then the GAP bought it and removed all the things that made it interesting and raised the prices.

I have 3 safari jackets from the old Banana Republic (all good value and quality) and a $110 belt from the new Banana Republic.

The design and quality of the old safari jacket was unique to them.
A $110 belt is not.

I personally have countless clothing items from this retailer. Cashmere, linen, silks, merino wool, cotton and cotton blends... what's not to love about high quality fabric? And Banana Republic is proud to use them!

Their sizing is always consistent. I've even had my wool blend trousers hemmed for free by their fabulous sales associates right in the store!

Pricing can seem high, but when you consider the quality of the items you're buying, and how many years of uses you'll get out of them (one of my cashmere sweater favorites has lasted me over 11 years!), it's really quite a deal.

Highly recommended for any occasion, every gender and any place!

A simple chat online to explain pricing that was not going through at check out. Spoke to Nicholas R. Who was not inclined to help or explain what was clearly misrepresented on the item. Stated 50% off but at check out it was 10% off... He pretty much told me to look closer at terms and conditions and as I was typing my next question, he ended the chat! Banana Republic has been slipping in quality a lot in the past few years and their customer service was never top notch, but this was awful. While I love their jewelry, I am done with any of their product.

My recent online shopping experience with Banana Republic was very frustrating. After placing my order, I didn't receive all the items. I reached out to their customer service, where I had to explain the issue to multiple agents as the conversation kept getting disconnected. This was incredibly time-consuming and irritating. Eventually, they initiated the refund and I was advised to reorder, but by then, the item I initially wanted was out of stock.

I followed their advice and placed an order for an alternative item, hoping for the best possible discount as promised. However, when I provided the new order number, the agent informed me that they could only consider the last order, causing further frustration.

I was even willing to wait for the out-of-stock item if they would restock it, but the conversation abruptly ended once again. I'm unsure if the issue was with their website or the agents, but after wasting a lot of time, I ended up canceling my order due to the inconvenience.

In addition to that the $25 coupon they provided in the email, twice- after purchase- none of them worked and when checked by the agent, it had already expired.

I never thought I would be writing these reviews about Banana Republic, but my experience was really disappointing!