I recently ordered some dress shirts for my nephew who lives in Saratoga Springs, NY. I realized immediately when the order confirmed that it was showing my home address as the shipping destination. I called right away to change the address and I was told it was impossible to do that. When I asked if I could cancel the order, they said NO that would not be possible. What kind of company does that? I've ordered from them for years but that's not happening any more. I'll continue to write these reviews in the hope others won't have this problem. Not a good idea to order from them if you looking for good customer service.

I sent an email about an unresolved issue and received a phone call from Zack who was unavailable when I called back. Had to listen to his voice mail 5 times because he mumbled his phone number. Ended up hitting redial. He was on break so the woman that was speaking with me transferred my call (without informing me) and then was in a long cue. Called back and spoke with a woman who told me it was over 90 days so I cannot return the item. I did return the item, with their prepaid label but the item was sent back to me without being looked at. Then I was moving so the item got packed and it was never dealt with. So upset that I literally paid for a defective item, I decided to pursue this further. Bottom line is they DO NOT CARE! I will cut up my credit card and never go to Banana Republic or Gap again. Actually like Ann Taylor Loft better. Their items are nicer and I get better prices there. Bye bye Banana Republic. You do not care about your customers!

They don't allow you to make payment over the phone or online with a credit card. They make it incredibly hard to contact them. If I don't pay them and I'm late they charge me a $40 late fee. Synchrony Bank is the card provider And everything is set up to frustrate the card holder. I'd avoid Banana Republic's Rewards Program. It's like they set it up so the customer would fail.

I had one card open and they made me open another card. It looks like my old card is still active. Everything has been so frustrating to this point. It feels like a trap and if you call into their customer service they just keep passing you off to the next rep. It's not worth it move on!

I LOVE Banana Republic! The cut, the fabric and the zippers are good. The designs are stylish - very classic yet modern all at once. I find that their pieces are usually good for going out and work wear because the length doesn't get too short. However, the size chart seems inaccurate (especially for the waist). According to the chart, I should be a size 4 or 6 (more like a 6), but 2 seems to fit me the best.
Photos on the site are very reliable as they accurately depict the colours and fit well.
So far, I haven't found the need to return anything, even on my oversized purchases
Shipping is fine. I've always received my items on the promised date. It's easy to get free shipping too!
Prices can be reasonable, making their apparel value for money. I'll definitely buy from them again should I see anything I like on their site.

Placed an order and realized it was not the fit i wanted. I tried to cancel and they refuse to cancel my order after 1 hour of placing. Definitely wont buy from them again. Spoke to Shannon Johnson and rudely laughed and when i asked to speak to someone else she hung up.

I went to banana republic a few months back at upper Canada mall and I will never go back again. When I entered the store no one said hi to me, which is fine. But then when looking at clothes I heard a female worker say hi to another woman entering the store. Then when a man walks in she says hi and tells him about the offers. Then when I turn around to go to another section, the same female worker looks at me and turns away quickly. That just leaves a bad taste in my mouth. No hi, no welcome, not even a smile. Your workers need to be trained on fair customer service.

This brand fits true to size, the fabrics of the clothing are superior to that of places like gap and old navy. You buy it and will last years of washing and wearing - hence why it costs more than inferior shops. I received compliments every time I wear this brand. I buy my clothes online and they have an excellent customer service.

I bought a dress online as it was not available on store. I purchased petite small size but still big I understand it was a final sale and no return but I am just asking them if i could at least exchange it to xs same item but they were not friendly and helpful. They should clarify it on their website that it should be no return no exchange! Just wasted my money and will never buy on this store again! Beware!