I purchased a trench coat from here a few weeks ago and must say that it is one of the most comfortable and trendy trench coats I have owned in a while. The quilted lining is great as it is removable - many others I have owned have not have removable linings therefore can become quite warm especially in warm spring months.

The only downside is the price tag, if you are willing to part with the cash the this is a great buy.

Overall a 4/5

I used to come to this store many times each year and spent about $1500 annually. Recently they have brought in a new store manager who is THE WORST.
I have watched her berate an employee in front of other customers. She is rude and obnoxious to deal with. I believe her name is Shawna. I was so disgusted in seeing this person act the way she did that I will not be back again until they dump her out the door where she belongs. I cant imagine what it must be like there now to have to work for someone like that. I pity those people. I had come to know a few of them and they are not a happy bunch. I'm not the only one who will take my business elsewhere. IF you read this and believe people (customers or staff) should be treated with some basic respect and kindness, take your business elsewhere and fire this place from your shopping itinerary until they fire the manager!

I'm 6'5" and look for nice T-shirts that are tall and extra large. BR t-shirts seemed to fit the bill. However, their Luxe Touch Performance t-shirts shrank after one wash and the collars are wrinkled. I do not recommend buying these shirts. I do like their Premium Wash shirts as they seem to hold up fine after washing.

I purchased 2 pairs of pants, not knowing which size would fit best. I was going on a 2 week trip to Italy. I ordered the pants on April 1st and received them on the 8th. One week later I was flying to Italy. After my return I called the customer service line on May 4th and was told it was to late to return my pants. These are pants that are new and have never been worn. Not even 30 days old. They would not accept my return. The poorest customer service ever. This will be the last time I buy from Banana Republic. Very dissatisfied!

I just want to give a review on the packing of my shipment. I received my package. The outside package was not wet. Inside that package are 2 jeans both packed in separate plastic bags neither are wet on the outside. I removed the first pair perfectly fine. I open the second plastic bag and inside the pair of jeans are very wet. Wtf. These jeans should never have been sent. This is an awful look for your brand. I totally get packages getting wet or damaged in transit but this left your warehouse like that. That is mold. Very unhappy customer. Will be returning both pairs.

I contacted the online customer service to return a couple items. My invoice says I have 45 days to return. Customer service said they cannot accept them due to the change in their policy to 30 days. EVEN though MY receipt says 45 days. I am very upset

Ordered a suit online, they shipped all but the jacket. Turns out that they didn't have the suit jacket in stock, so they had just cancelled it without telling me. Now they refuse to give a refund for the vest and pants, even though without the matching jacket they are useless. In summary, they stole $1000 from me.

I used my Banana Republic card exclusively for the last three months in order to save up points to buy a new winter wardrobe. The clothes are ill fitting and actually quite ugly. The herringbone seafarer pants are massive! According to their description, the model was 5 foot 10. I am 5 foot 10 and thin. The pants definitely don't hang on me like they hung on her. I looked like a clown. They brushed marl pants are nothing more than pajamas and I couldn't possibly be seen in those in public. I didn't notice that the turtleneck description said there was a seam down the back. Who does that? I could find a better style and fit at JCPenney. The only thing worth keeping is The alpaca sweater. It's cuddly soft although a bit scratchy at the same time.

Some person in Mexico started a chain called Banana Republica with bootleg copies of all their producs.

When it started it was a daring and innovative store selling everything Indiana Jones might need on his next adventure.
The stores had jeeps sticking halfway out of the window and elephant tusks and terrific safari jackets.
Not everyone who buys this stuff intends to go on safari, just look like you just came back.

Then the GAP bought it and removed all the things that made it interesting and raised the prices.

I have 3 safari jackets from the old Banana Republic (all good value and quality) and a $110 belt from the new Banana Republic.

The design and quality of the old safari jacket was unique to them.
A $110 belt is not.

Banana Republic Credit card was likely the best reward points credit card every paired with a very reputable brand with decent quality clothing. I've been a customer for 25 years and a card holder for 14 years. The credit card point system has been changed and no longer benefits cardholders - it is now on par every other credit card reward program. You can't qualify the point system because they are now trying to comparing apples to doritos and their online checkout platform is as transparent as mud.