• Bargain Seats Online

Bargain Seats Online

Write a Review

Overview

Bargain Seats Online has a rating of 1.6 stars from 83 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Bargain Seats Online most frequently mention customer service, credit card, and concert tickets problems. Bargain Seats Online ranks 355th among Tickets sites.

  • Service
    2
  • Value
    2
  • Shipping
    2
  • Returns
    1
  • Quality
    2
How would you rate Bargain Seats Online?
Top Positive Review

“No problems!”

Chevelle M.
6/27/16

I had doubts after I read some of these reviews and held my breath until we were in our seats and no one came to take our seats. My fears were unfounded and we had awesome seats. The fees are high but it's a secondary, market so that should be expected. The rep I talked with after I ordered the tickets, could use a lesson on customer service but overall I am happy!

Top Critical Review

“Horrible, horrible site”

K B.
4/3/13

Horrible, horrible site. Price gouging at its worst. This website preys on the ignorant and the desperate. I used this site when no other tickets to an event my family desperately wanted to see could be found. I ended up paying over $111 more than the quoted price (for each ticket!) in enormous fees and "shipping"(no print tickets option here!). Disgusting. Might I also add that the seats were terrible, despite the website's boast that tickets show up as promised "or better!". Yuck. Stay away from bargainseatsonline.com!

Reviews (83)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (12)
Thumbnail of user victoriat29
California
1 review
2 helpful votes
  • Send Message
April 15th, 2016

Love that site offered an approx view of my seats... Seats were better than that approx view! Yay! Will use site for future purchases! I opted to e-ticket so had my tixs within minutes of my purchase. Thanks BarginSeats!

Thumbnail of user rc25
Virginia
1 review
1 helpful vote
  • Send Message
December 17th, 2012

Run, Run, Run away from this site. This is my first negative review on anything, but I feel that this is very well deserved. Please know that on several occasions that I did try to work this out with Rob in Customer Service and he did recommend a resolution in which I accepted only to have him afterwards not acknowledge the emails or to follow through with the resolution. I STRONGLY recommend for no one to use this site. The fees are ridiculous and the total cost is not revealed to you until you receive the email after you have submitted the order. And for their convince, All Sales Are Final

Thumbnail of user ingag3
California
2 reviews
23 helpful votes
  • Send Message
May 3rd, 2017

I found this site while searching for tickets for the upcoming Paul Simon concert. They were a bit cheaper, and I should have known they were too good to be true, because at the VERY LAST STEP, right before you click submit and completely and obviously set up to confuse the buyer, they tack on a whopping $60 service fee/ticket! There is NOTHING bargain about this site! I saw the extra charge right as I was submitting the order, and IMMEDIATELY contacted them to refund the order. They won't do it. I'm now in the process of disputing it via my credit card company.

Thumbnail of user destanyd
Wyoming
1 review
7 helpful votes
  • Send Message
November 19th, 2014

BUYER BEWARE! DO NOT ORDER TICKETS FROM THIS WEBSITE. COMPLETE RIP OFF. I THOUGHT BUYING CLOSEST SEATS TO CONCERT FOR $75 WAS A GREAT DEAL. WELL AT THE END I GET CHARGED 75 PLUS 20 FOR EACH TICKET (SOME SERVICE FEE). THEN GOT CHARGED $8.00 FOR DELIVERY? I PRINTED THEM MYSELF? SO I PRINT TICKETS TO FIND OUT THEY SAY 39.95 A PIECE. SO I GOT RIPPED OFF ALREADY 40 DOLLARS. SO ACTUALLY IT SHOULD OF BEEN LESS THAN 100 TO GO TO THIS CONCERT. BUT TURNS OUT IT COST ME 200 AND NO REFUND. I WILL NEVER EVER EVER EVER PURCHASE FROM THEM AGAIN

Thumbnail of user doyler12
Arkansas
2 reviews
4 helpful votes
  • Send Message
November 18th, 2014

I wouldn't recommend these people to my worst enemy! I was charged $250.00 for 2 tickets to sit in the VIP section for this show. I was given 2 tickets for $85 dollars to sit in the back of this venue. Customer service told me they upgraded my tickets. They couldn't do anything else for me! I know this venue like the back of my hand! I was downgraded to ticketes that the casino wouldn't give away! 100% satisfaction my big A**!

Thumbnail of user estherm15
Rhode Island
1 review
1 helpful vote
  • Send Message
October 12th, 2013

Want tickets for Cher and as TicketMaster is hung up - perhaps all the scammers buying tickets to resell on scalping sites like this one. Tickets looked okay but found they are double the price to start. If I buy 2 seats, the price looked less [only 2x]. Then when I picked my seat, for 1, the price multiplied 3 times more [so 8-9x the $150 cost before fees for over $900]. I found a seat and decided on the $250 seat then after the $70 processing fee saw there was another charge - for a total of almost $400 for a $150 seat, $170something through Ticketmaster. And NO GUARANTEE the ticket will ever come or that they won't charge my card for anything else or sell my credit card as another reviewer suspects they've done.

Thumbnail of user andreww129
New York
1 review
22 helpful votes
  • Send Message
June 4th, 2016

DO NOT USE THIS COMPANY. I ordered 3 tickets for a Broadway show through BargainSeatsOnline as they had the lowest prices I found for reasonable seats. I should have known better. When I printed my e-tickets, the first suspicious thing was that someone else's name appeared on the tickets. Then when we got the show, only two of the three tickets were valid. The other one had been double--sold and I could not get in. DO NOT USE THIS DISREPUTABLE COMPANY.

Thumbnail of user shawnal3
Indiana
2 reviews
22 helpful votes
  • Send Message
November 9th, 2015

Tickets were purchased either by a computer error or an issue with their site. I received an email from them about "my purchase" and immediately called them TWICE, but received a voicemail. I left 2 messages with NO RETURN CALL! I then emailed them to let them know that I did not make or authorize this purchase and they responded by telling me that all sales are final. I understand that IF I had actually made the purchase, but you mean to tell me that I call you within minutes of receiving your email and tell you I didn't make the purchase and you don't care?! This company is a joke and a scam!

Thumbnail of user trishar1
Virginia
1 review
2 helpful votes
  • Send Message
June 22nd, 2011

bargainseatsonline.com

Ridiculous overcharging of fees that are incredibly unclear. Be careful!

I have e-mails where you are unable to see the extra fees on the first screen. Only after scrolling down does one see the fees. Over $100 in extra fees for 3 tickets.

While checking out the fees were similarly unclear. I called moments aftrer placing the order and was told there are no cancellations. I waited on the phone for an hour and got no support and the run around.

Service Fee: Cost per ticket associated with SITE operation, customer service center operation, and other costs associated with the fulfillment of USER'S ticket request.

Delivery: Costs associated with the Delivery Method chosen by USER and the SITE'S arrangement of USER'S ticket delivery by the FULFILLER.

Thumbnail of user sumic1
New Jersey
1 review
12 helpful votes
  • Send Message
November 24th, 2015

THE TICKETS I PURCHASED NEVER ARRIVED, WE MISSED THE SHOW & CUSTOMER SERVICE SAYS NO REFUNDS APPLY. I AM BAFFLED HOW THIS COMPANY CONTINUES TO DO BUSINESS WHEN A CUSTOMER COMPLAINS THAT THE PRODUCT THEY PURCHASED WAS NEVER RECEIVED, AND THEIR RESPONSE IS TO BLAME FEDEX.

DO NOT USE THIS COMPANY IF YOU HOPE TO ACTUALLY USE THE TICKETS YOU PURCHASED.

Thumbnail of user sandyd29
Pennsylvania
5 reviews
24 helpful votes
  • Send Message
June 25th, 2014

I have read the poor reviews for bargainseatsonline. I do not want to purchase event tickets from them - and that is thank you to everyone's review.

I was considering purchasing from bargainseatsonline a VIP Parking pass for $11 before fees, for Susquehanna Bank Entertainment Center. This is for the Lynard Skynard concert on July 18,2014, in Camden NJ.

Anyone ever purchase a VIP Parking pass from bargainseatsonline?

Thumbnail of user laurens217
Arizona
1 review
10 helpful votes
  • Send Message
October 26th, 2017

This company is a complete scam. Don't buy from them. I bought my tickets all most one month out and didn't get tickets in time. They didn't have the seat numbers and I emailed to find out and they never answered. Stub Depot was invovled with this and made the situation very strange. Phil nevered answered my questions. I paid almost $100 in fees and $15 in shipping and didn't get the tickets when promised.
DONT BUY FROM STUB DEPOT OR BARGAIN TICKETS.

Thumbnail of user kime11
New York
1 review
1 helpful vote
  • Send Message
August 3rd, 2013

DO NOT AND I SAY DO NOT DO NOT DO NOT DO NOT BUY FROM THESE LOSERS! I AM A FIRST TIME BUYER OF TICKETS FOR MY FAMILY FOR SPRING BREAK. I SHOULD HAVE READ THE OTHER PEOPLE REVIEWS AND I WOULD NOT HAVE BOUGHT FROM THIS SITE. HOPEFULLY, SOMEONE ELSE WILL TREAT THEM THE SAME WAY THAT WE HAVE BEEN TREATED AND THEY WILL RECONSIDER THEIR BUSINESS PRACTICES.

Thumbnail of user tomc70
Ohio
1 review
5 helpful votes
  • Send Message
December 19th, 2014

Not even going to buy tickets from Bargain Seats, TY to all the reviews people have taken the time to protect others from buying from a company that likes to RIP people off seems to be on a daily bases.

Tip for consumers:
Check the review page on sitejabber.com before you buy tickets from this company!!

Thumbnail of user christiem13
Delaware
1 review
3 helpful votes
  • Send Message
October 19th, 2016

I WAS SENT AN EMAIL THAT SAYS BOTH BARGAINSEATS AND TICKET GALAXY THAT SAID THE CONCERT I PAID FOR HAS BEEN POSTPONED OR CANCELLED. I CALLED THEM TO SEE ABOUT MY REFUND AND THEY TRIED TO BLAME WELLS FARGO FOR NOT UPDATING THEIR WEBSITE. I SPOKE WITH WELLS FARGO AND THEY INFORMED ME THEY ARE REFUNDING ALL THEIR CUSTOMERS WHO BOUGHT TICKETS FOR THE CANCELLED EVENT. I AM SO DISSAPOINTED AND ANGRY. I DO NOT RECOMMEND ANYONE TO USE THIS TICKET SELLER. BARGAIN SEATS/ TICKET GALAXY

Thumbnail of user lizk6
Canada
1 review
1 helpful vote
  • Send Message
August 19th, 2012

I would not recommend this site to anyone. I ordered tickets for my son and dtrinlaw. And were told the tickets would arrive the following day. I was told over the phone that the tickets would be at the box office for them. Then I received an email indicating the tickets would be sent to their home. I phoned and spoke with Joel, the same person I had spoken with initially, and he was rude and obnoxious. He could not understand my concern, and berated me for calling. On the day of the concert a business card arrived from Fed Ex (for $40.00 shipping charge). We were very concerned that the tickets would not be there. However they were at the box office, although there was some reluctance on the part of the box office to release them to my son since he did not have the same credit card that was on the initial order. They did get their tickets and really enjoyed the concert, however there was much distress and consternation leading up to it which made one question whether they were going to get the tickets.

Thumbnail of user chucka11
Texas
2 reviews
24 helpful votes
  • Send Message
August 17th, 2016

DO NOT USE THIS COMPANY!

I checked these seats out for 3 days before purchase... I brought 3 tickets in K section orchestra, verify but when I printed them these seat now showed 3 seats in K mezzanine (last row in theater!
Second, I talked to ticket center at Oneill theater and they said this company is known for this plus these seats had been sold to someone else and there were not available for me to use! Had to buy seats at the theater and have not gotten a refund!
Again, DO NOT USE THIS COMPANY!

Thumbnail of user vickya17
Canada
1 review
1 helpful vote
  • Send Message
October 5th, 2017

I booked the tickets and received efficient service and email promptly for etks... for a birthday looking forward to using them again I had no issues thx again Bargain seats online

Thumbnail of user brandyn15
Texas
1 review
14 helpful votes
  • Send Message
January 1st, 2019

NEVER NEVER AGAIN... bought tickets a month in advance... day of game told they would be there in a hour... over and over I was given the run around... until one and a half hour before game time told my tickets were not available... how is that? I bought the tickets a month in advance with a 100% guarentee... to top it off that was 5 childrens christmas preaent! Hard lesson learned, will NEVER NEVER EVER BUY FROM BARGAINSEATSONLINE AGAIN... THEY HABE SCREWED TOO MAMY PEOPLE THIS EXACT SAME WAY... thank god for vivid seats... only problem is b/c it was last min it went from costing me 750 to 1400, I think this so called company should habe to pay me for the difference. What jerks! I think the only good reviews on here habe to be from their employees!

Thumbnail of user nb38
Texas
1 review
20 helpful votes
  • Send Message
July 27th, 2016

Horrible experience! I bought tickets and was excited thinking I got a great deal! Ended up spending over $700 when all said and done... to find out that just a few weeks later a reputable site sold the same tickets for under $150 all taxes and fees included. I paid extra, $15 per ticket, to get them sent to my house thinking I would get the actual tickets to keep, and they turned out to be printed out etickets! Then I was charged $168 in fees that wasn't stated anywhere or at anytime during the expeience! I have contacted batginseatsonline multiple times and continue to be told that there is nothing that can be done. I was never made aware that tickets were final sale until I received the confirmation email. I was never make aware of the fees until I saw the charge on my card and received the email days later after purchasing with the price breakdown. This was the worst ticket buying experience ever and I have bought many tickets! So there is nothing I can do and I spent way too much money and more then anyone else! Thanks batginseatsonline!

Thumbnail of user lindad25
California
1 review
1 helpful vote
  • Send Message
June 16th, 2012

Totally Scammed! Sold tickets via the good ole' "We will sell the same item to more than one buyer" and refused to honor their assurance that if tickets weren't delivered, they would replace with comparable ones, in fact I was told 30 mins before the concert that my ticket purchase (and, yes I paid for them too) would not be honored in any way AND they want 7-14 days to return $$$... excuse me ~ But WTH! When I told rep Alex "hey you guys have other tickets on the site" all I received was "well the tickets you got were from yet another reseller and the ones we have still on the site are private party sellers" ~ Uhhhhh EXCUSE ME! YOU GOT MY $$$ IN YOUR HANDS AND YOU WON'T HONOR YOUR OWN GUARANTEE BECAUSE THE OTHER TICKETS ARE FROM PRIVATE HANDS? Please beware people... I wouldn't buy cat food from these jerks knowing what I know now, and I have a super disappointed teen & her friend that missed out on seeing One Direction!

Thumbnail of user howardp8
Illinois
3 reviews
91 helpful votes
  • Send Message
November 13th, 2012

Total ripoff. Who knows which State they are in? I want to file complaint with Attorney General for that State.

Thumbnail of user lindad24
California
1 review
3 helpful votes
  • Send Message
November 14th, 2014

The afternoon of 6/16/12 bought 2 tickets to the One Direction Concert at the Gibson Ampitheater in Universal Citywalk for my daughter and a friend... Paid over $225 a piece (although they were tickets for same day use as the concert was 6/16@ 8pm) when I placed my order via a representative they informed me that I would receive my E-tickets to print within 5-10 minutes... realizing it was less than 2 1/2 hours prior to the concert I went to my email to print... I received a confirmation of ticket that stated "Not a Ticket" then shortly thereafter, I got an email survey. I immediately called and spoke to Alex who stated my tickets were good and he was calling the seller... and he would call me in 2-5 mins... well 20 mins later... still no answer... no tickets... then one of his associates came on to tell me they sold the tickets out from under me & they were not honoring their own "replacement ticket policy" due to the fact that the other tickets available on their website were being sold by private sellers and that I would have to wait up to 2 weeks for a refund! I swear, between salvaging the spirits of 2 teenage girls, dealing with these IDIOTS and knowing my money is in limbo till "they feel like it" ~ don't EVER TRUST THIS SITE... TOTAL SCAM!

Thumbnail of user britanicak
Illinois
1 review
8 helpful votes
  • Send Message
December 5th, 2019

I would totally order from here again. It was my first time order football tickets. I loved the prices. I would recommend this website to others.

Thumbnail of user orestess1
New Jersey
1 review
6 helpful votes
  • Send Message
January 18th, 2020

A very easy transaction. I found them on the web. Within minutes i had the show selected and the tickets purchased.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Bargainseatsonline is your source for cheap concert tickets, sports tickets, theater tickets and broadway tickets. Save up to 20% over leading ticket websites.

Company Representative

Thumbnail of user johnk1463
JOHN K.

How do I know I can trust these reviews about Bargain Seats Online?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Bargain Seats Online?