Bark Box

Customer service is amazing. Toys are high quality and my dogs love them and the treats they get each month!

BarkBox is an absolute delight! Ordering is simple, and the delivery is prompt. The selection of toys and treats is excellent, and my dog goes crazy every time a new box arrives.

We started with just a month to see how the box was. First very disappointed I did not receive the extra toys in the box as I clicked on the redeem offer and it gave me the 1 month option so I thought we would. My dog is had food allergies and cannot have the treats and were still sent. Even though I just signed up for 1 month I receive an email that my next box had shipped. I thought that was off so called and said I had an auto send clicked which I never did as I just wanted to try it. They said there was nothing they could. Do. About and since I thought the best box would be the one that is featured "starwars" My husband was fine with it. We got the most ridiculous girl themed box for my boy pup with a tiny melted pink ice-cream and a tiny ice-cream taco and treats he can not eat forn$40 bucks! RIDICULOUS! A big wast of time and money as i agian have to call. They said oh you just get the first theme that you know about then the rest is a surprise when i asked why we didn't get the starwars. They get you with cute fun stuff you like the first month then crap after that. Beware of this company.

Our dog Penny gets excited every month when she sees the bark box. She enjoys different treats and toys from this site. Wide varieties of dog food and toys to choose from. GREAT SITE!

Today I got a box in the mail from Bark Box with dog items in it. However I don't have a dog and I never ordered this item. Already, this has made me suspicious. How did a company I've never heard of get my card, my address, my name, etc. without my having ordered anything from them.

So I contacted them and of course, there is no phone number. There is only a chat option and the whole thing continues to be shady. They are saying they need my credit card information in order to look into the order. If they sent out an order to me, should they not be able to look up the order for themselves, without having me give them my credit card information?

So, I am canceling the order and I suppose taking the hit on this one order, because I am not comfortable giving them my CC information to a company I already suspect of being a scam.

I am on a chat with them now and at this time, after I asked them why they needed my CC information to look into my order, they have stopped communication with me. No more chat person available.

Based on this, more evidence that this company is just a scam.

Barkbox requires an annual up front payment - the reason is that each month your delivery is later, later and later. I WILL NEVER RENEW - Total rip off. Today is the 25th of the month... AND STILL NO DELIVERY. I WILL NOT RENEW. They clearly have too many customers than they can support. I will happily spend my money for my dog elsewhere.

We received an email on July 8th stating that our box had shipped out. Talking to the representative right now, she gives us a tracking number to look up. This tracking number states that on July 16th, a shipping label was created, but the items were still not in possession yet. How the hell do we get an email 8 days early saying our box has shipped out, but there is currently nothing in the hands of the shipping company. It's now the 18th, and the box is nowhere to be found, and the tracking number still states the label is created, but they're waiting on the items. This woman is still trying to tell us we have a commitment to the 6 month subscription, and she said she wants to "take full responsibility" for everything, but still take our money with no refund. Then, when asked a question about why nothing has shipped, why we have emails saying the box shipped, and why we couldn't get a refund, it took her over 15 minutes to respond to each question. After a 30 minute wait to be able to talk to someone, it took another 45 minutes, and way too many excuses, to finally get the subscription cancelled and a refund given. I'd rather save my time, and sanity, and just go to the nearest pet store

Be really careful when ordering these. They make it almost impossible to cancel. Quality can be good to Fair.

I placed an ordered on Jan. 11,2021. It supposedly shipped on Jan. 13 AND MY PAY PAL ACCOUNT WAS CHARGED. After 5 DAYS waiting for my order to get to USPS, I did an online chat ( no way to get a human on the phone - poor customer service!) They reassured me it was going to get to me. Jan. 22nd came and after NUMEROUS chats, they FINALLY agreed my order was lost and redid it. It supposedly shipped again on Jan. 25th. Here we are on Feb. 3rd, 10 days later, AND I STILL DON'T HAVE MY ORDER! I had to do more chats before Bark Box refunded my money. I can understand one lost order, but TWO are ridiculous, as are the numerous online chats I had to do to get my money back!

You don't find many companies out there that not only help the customer but love your pet as much as the owner.

I have a 12-month subscription and my boxes have been coming later and later each month and spending more and more time in transit. Because of this, I was debating whether to cancel my auto renewal at the end of the 12 months - which I really didn't want to do because my dog loves the toys and treats, but I was tired of the uncertainty around when our shipments would arrive. I decided to reach out on chat to provide feedback about the shipping and to let the company know I would not be renewing if the shipping issues continued for the remainder of my subscription. I then logged into the app to discover that the agent had canceled my subscription effective immediately. Why? I had been very clear that I was giving feedback, not asking to cancel. I reached out on chat again and couldn't get anyone to respond. Finally, I reached an agent who restarted my 12-month subscription, even though I previously had 3 months left. I then ended up in a back and forth email nightmare with the company trying to get my subscription restored so that it would end when it was originally supposed to - which lead to literally every agent misunderstanding what I was asking and, right after one agent fixed my subscription to end when it was originally supposed to, another one canceled my account a second time after informing me they have no plans to improve their shipping. The only way to receive my next box and all the add-ons in my order was to restart my subscription AGAIN. I'm now back on a 12 month plan instead of having 3 months left, AGAIN, and they didn't even want to honor the free month they had offered me for literally hours of back and forth messages and hassle. I really don't understand this company at all. I've been a great customer, I order a number of add-ons every month, I have a Bright subscription and a food subscription, and yet for some reason, Bark does not seem to want or appreciate my business. A note to anyone who wants to cancel and has been unable to - just tell them you want to give feedback about shipping and they'll cancel you on the spot.

They dupe you into a subscription that you did not want and refuse to refund you. Do not do business with this disreputable company

Bark box will continue to charge your account no matter how many cancelations. Nothing but thief's. Would never recommend.

I had a bark box account and everything was great, including customer service whenever i would leave a review that my dog did not like certain toys. One day (after already paying for a box) i was kicked out of my account and contacted customer support to ask if i would still receive that box as i had already paid for it. I created a whole new account but used the same email since my old account had been completely deleted. After talking to someone they said my old account never even existed so no i would not be receiving the box i had already paid for. At this point i wanted to get in contact with someone higher and i received an email a week later that my box was in fact still being shipped and that because of all this confusion my next box would be free. Well next box comes around and i was still charged for it so i contacted them again letting them know it was supposed to be a free box and sent them screenshots of the email and I was refunded. Well now its near the end of the month and my box has not even been shipped out. So yet again i contact them asking why i received a message " We're taking a bit longer than usual to ship your box, we'll make things right if your order doesn't arrive by the end of the month." so i just wanted to know when it would be shipping. The person i talked to said it was guaranteed to be DELIVERED by the 26th. So now its 2 days past the 26th and i still have that same message popping up. So AGAIN I have to contact them to see what is going on. Well this time they tell me basically that my package was never going to be delivered because it was stuck? I asked why i wasn't offered this the week previously and they said replacements didn't come out until today. So they have set out a replacement and I will now be seeing if i actually receive this one. I honestly don't know if i want to continue. My dogs absolutely love the boxes and it makes it easier on me with toys and treats but now its just getting frustrating. Ive also let them know in the monthly reviews at least a few times that my dogs absolutely will not play with the plain rubber toys (unless they are treat dispensers) but that they love the nylon bones and fabric ones and they have not responded or updated that yet. Although my dogs LOVE the different treats they get, i feel like the bags are pretty empty. Of course i dont expect them filled to the tippy top but unless i break the treats into tiny pieces they don't last very long. Overall… im just conflicted on if i should cancel or not simply due to issue after issue but again my dogs do enjoy opening the boxes and playing with toys.

AWFUL COMPANY, FRAUDULENT & DECEPTIVE TRADE PRACTICES, EVEN AFTER YOU CANCEL THE SUBSCRIPTION, THEY KEEP CHARGING YOUR CREDIT CARD.