Bax shop

Stay away from this company. If you ever need costumer service is a joke. Been having problems since LAST YEAR.
Imagine this:
-You buy a product
-Half comes faulty
-Bax officers to replace only faulty part, specifically saying keep the rest, send only faulty part.
-No contact
-I contact, apologies but please send the full product for replacement, costumer service made mistake.
-goes back to print label and back to post office.
- waits, no contact. Weeks.
- calls, things take time. Reply from bax.
- email from Bax, no longer have my product available. Offer refund or replacement of faulty part and return of my old half of bundle. (Back to the beginning)
- wait weeks. No contact.
- call bax, no one knows anything. Rude costumer service hangs up after saying "we don't know where your old interface is, is probably lost" and hangs up
- call again, explained costumer service made mistake, they can't send any of the equipment back or replace. But will contact me back. Also request to talk to manager due to previous ruse experience. No manager is ever available, only through request.
- days, no call from manager but email saying found solution. Upsell to better model for extra 100 pounds.
- reply asking for a better solution.
- silence.
- keep emailing.
- silence.
- try to get CEOs attention
- ignored, comments deleted.
- still no contact.
- still no equipment.
- still no solution
- you are keeping my money and equipment and dragging for months. Costumer service replye again after last call... "We don't know, we work from home, you have to keep waiting for a reply"

This is where I'm still. In Bax shop limbo.

My first experience of buying a product from Bax. And a first class experience it has been. Superb communication and super fast delivery. Very pleased and impressed! Will definitely use Bax again in the future. Highly recommended!

I had to return a guitar and Bax were very quick in issuing the refund (thomann made me wait 7 weeks!) The replacement guitar arrived a few days after I ordered if and was perfect. I'll use Bax over Thomann if I can in future

Ordered the guitar: a Takamine P Series. I received an email a few days later to say that the model had been discontinued - despite being on Takamine's website - (It hadn't; I placed the order instead with my local guitar shop). Then ten business days to refund the money? And needlessly cold and unhelpful customer service. Even if they offer you some marginal savings, it's much better to get the support and helpful service from a shop - or even other online sellers such as andertons or gear4music tbh. Whom I've only had good experiences with.

Ordered a item on a sunday evening and it arrived tuesday, easy to navigate website with brilliant offers and very happy with the fast dispatch and delivery, came well packaged and the product was what i ordered!

The New DDJ800 was mapped by myself to traktor and works flawless

Very happy

I ordered on the Monday and received an email stating goods had left the warehouse on a 24 hour express delivery. Thursday night and still no delivery. I've sent emails, tried them on the phone and absolutely nothing back at all. I have even posted several messages on their Facebook page - which is nothing but complaints! Nothing. These guys are either incompetent beyond belief or con artists. Either way avoid these clowns/crooks like the plague.

... because their 'Customer Service' department never replied to my multiple emails following a shortage on my first (and very definitely my last) order.
They are cheap for a reason - which buyers will experience if, as many have discovered, they encounter shortages or delays. Use at your peril!

One of the worst and most chaotic customer services I have ever experienced and a very disorganised company. I called many times over the course of two weeks about a proof of purchase receipt. They clearly didn't want to help out. Nothing happened from their side, just speculations and promises. Also each person I spoke to had an individualised opinion on the matter, others saying "it's impossible", "we'll hopefully have it by tomorrow", "it will take a long time as it's not our priority" and to this day there is no update on the matter. Just terrible! Plus you never say "it's not our priority" to a customer! Not even mentioning the 10-20 minutes wait during calls.

I had to return faulty speakers, and their courier failed collections five times over two weeks.

Now five days after the collection, BAX returned the speakers! I have never faced such ineptitude as this.

BAX staff advised that we put a label on each box: 'REFUND' also registered on the returns form.

Many emails were exchanged, and phone calls have proven fruitless.
Avoid at all costs!

Been researching this company due to difficulty in getting refund, now at day 60 and still counting for a refund of over £200.

Found the website is shown as Bax Music a rename of the companies house registration of Bax-shop.

Companies number or registered address not shown on website.

No evidence of a Data Protection registration but very unlikely they are exempt from the requirements.

Company started by two brothers in 2015 companies house shows one of the brothers resigned as a director in 2019.

Clearly trying to be an online box shifter with minimal quality controls, which is demonstrated by the complaints listed here. Clearly a percentage of deliveries will work but when they have to handle the failures they simply have too little resource to fix, which explains all the lengthy delays despite what they say on their website.

Perhaps an investigative journalist needs to dig deeper.

Absolutely appalling customer service.

I'll keep it short and sweet.

Bax received my faulty return 21 days ago and they still have my money. Today I will be contacting my bank to chase my funds back as Bax don't seem to be interested in giving my money back themselves.

AVOID

1, they sent me USED guitar!

2, replaced it with the same USED guitar

3, sent me a voucher as an apology which isn't valid

4, fobbed me off and did not refund me until paypal got involved!

5, i brought guitar at the begining of oct but won't get money back until January...

If you buy something be prepared to speak to the customer services team a lot... Liz, Martin, kingsley. To name but a few...

I purchased an audio interface card from their web site back in May 2019. They shipped my item to wrong destination and i did not receive it. Since that time, i am requesting a full refund of my payment, but they are not even replying to my emails or phone calls. Very bad customer service and no one is responding you when you have a problem. I want my money back!

I purchased a Ukelele. It is a gift for someone recovering from the virus. It's not the best quality, it looks like a seconds.
Appalling paint work. Dents. Scratches. Glue on neck. I emailed Bax five times not a single reply from them.
Avoid. Save your money.

I'm waiting for my package since the 4th of october. Each time i call they tell me that it's gonna be shipped the day i call, since one week but still nothing. They suppose to call me back and they don't do, the customer service is useless. It was for important recording now i'm in trouble, never order from their website, there is much better ones.

Well made and excellent quality for the price. Had to wait a long time because they were out of stock but was kept informed and well worth the wait. Have now fitted them and very pleased

Bax music have been THE VERY WORST company I have every had dealings with. I was promised a refund nearly a month ago, I was told it would take 5 days then 7 then possibly 10 days. All those dates have long come and gone. The company are a nightmare to get hold of and as yet my money is still sat in their bank with no sign of moving. I would never ever use or recommend this company again. Not even to my worst enemy

Avoid this company at al costs. I cancelled an order due to delivery not being as stated at time f ordering and am still awaiting a refund some six weeks later. The company are now not answering my messages. When I contacted my card provider they informed me the initial payment had been set up by Bax Music shop as a recurring item (like a subscription). A bunch of chancers

12 days still waiting blaming UPS that information us it's with them.
Will not supply a replacement.

Do they carrry the stock.?

Take your money and run.

Worst customer services I have Dept with for years and years.

I ordered boots over 15 days ago. No confirmation email, nothing! I contacted them 3 times on their website and still no response. Not sure what to do as they are a Beijing Co. But their website says crd contractors. Uk.?

I ordered a subwoofer, which arrived not working. Despite returns policy stating they collect items over 20KG, they've told me I have to pay to have it collected. Absolutely shocking, no regard for the customer or for the law. Never coming back.

I ordered a controller for djing as our original one was playing up the website said if I ordered on the 13th July I would get on 17th July. I tried ringing the number but did not even ring (think phone was off hook) I emailed them to get a generic message back we are dealing with your enquiry, I emailed customer services the reply was we can't guarantee delivery dates. I have now recieved it 1 week late. I would never use this company again as it seems they are taking orders & cannot fulfill the delivery dates that they themselves set

Delivery was several days later than promised, wasn't made aware that the product was coming from Europe - would have only ordered UK if I'd know due to the very problem that happened. And the best bit, after waiting impatiently for several days, it finally arrived with a euro plug and I have no adaptor. It looks nice, but I've no idea what it sounds like. Thanks.