Bax shop

I'm writing this to add some balance to the reviews here.

I haven't been invited here, this isn't a fake review. I just purchased a case, mixer, amp and power strip from BAX at the best price by a mile, I nearly didn't go for this deal because of the summary of the reviews here.

Without comment to individual experiences here, I can say the 1. X summary is clearly wrong. My experience this time was fair as it was a few years ago. However the reviews here caused me to be unnecessarily jittery when I didn't need to be.

Price: 5 stars - The Black Friday discount put them way ahead of competition for the kit I bought.

Support: 4 stars - When I had a product call I was put through to a good support agent. When I had a delivery call a received an email the same day.

Communication: 3 stars - Receiving delivery urls instead of tracking numbers was less good. It wasn't clear to me that the items would be delivered in two packages and what was in each package. When the second package came later, the reviews here compounded my anxiousness, unreasonably in retrospect.

All the items were delivered by the time BAX said the would be. The mixer, amp and power strip came after 6 working days.

I hesitated to place my order due to the reviews here, but now I'm really pleased I went ahead.

AVOID AVOID AVOID FAKE GOOD REVIEWS
I wouldn't even give 1 Star but had too.
Please see this a take warning look at the many many rubbish reviews they are all correct.

Facts are all true
This company is not UK and a con, nowhere at all does it mention they are some corrupt Nethlands outfit.

1 It will be late turning up if at all. Customer service is useless trying to chase
2 if it does turn up it's broken box destroyed bits missing or seconds not new!
3 Now worst bit trying to get hold of the customers service is worst ever, they dont care. You have to contact a uk number who cannot make a decision about nothing and make excuses they have to email Netherlands's for a response.
4 if you get a returns label omg you have to you a company called Mondial Relay. Takes 2 weeks to return you would be better sending it yourself. They have no tracking it's a disgrace.
5 refunds what are they... good luck with that no chance
6,3 years warranty good luck you have no chance of a repair See other reviews
7 120 days money back loooool it will take 120 days from day you get it for them to take ownerships they have it back

Worst experience of my life and aged me this process
Wish I'd seen the reviews before buying and it tried to save a few quid

Now I know why they state they had stock when no one in uk did for months

Order number: *******

Am doing a return, was supposed to have been done on Wednesday 5th Jan, instead UPS turns up on Tuesday, and asking for customs paperwork, for a return, as BAX told them the wrong thing

So I call them, reschedule for Friday, today

I am sent an email saying this, and promised another one confirming this. That 2nd email never arrived

I emailed them, no reply

I called them, their phones don't work, they suggest emailing them!

I want this pickup done, and my money refunded.

Not being to even talk to them is beyond appalling

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I was supposed to get an email on the 9th confirming a pickup for the 10th of Jan. I have received no such email. The fact that I'm not even surprised should tell you all you need to know

As of 11th of Jan it has still not been picked up

I cannot begin to describe how angry I am

BAX, as a company seem physically incapable of arranging a return. They are obviously not fit for purpose. I can't imagine ever using them again, for anything.

Item returned weeks ago no responce no refund poor customer service! Left out of pocket now for Christmas! Upsetting and distressing!

Parcel never delivered. Keep ignoring refund requests. No effort to contact you, no explanation on why.

Awful service. Not sure the order I placed will Ever arrive. Thinks they have gone bust. Hundreds of other Customers in same boat.

BOUGHT A GUITAR FROM THIS COMPANY BEFORE CHRISTMAS AND IT HAD A FAULT. I RETURNED THE GUITAR AND RECIEVED A SECOND GUITAR WHICH ALSO HAD A FAULT. AFTER RETURNING A SECOND TIME AND ASKING FOR A DISCOUNT ON ANOTHE RTYPE OF GUITAR (FOR MY INCONVINIENCE AND TIME I WAS WITHOUT MY GUITAR) I WAS TOLD THAT THEY WOULD NOT OFFER ANY DISCOUNT AND THAT I COULD NOT SPEAK WITH A MANAGER. I PUSHED TO SPEAK WITH A MANAGER BUT THE PERSON ON THE LINE WOULD NOT OBLIGE.

AWFUL CUSTOMER SERVICE. DO NOT REPLY TO EMAILS EITHER. WAITING TIME FOR PHONE IS AN AVERAGE OF 25 MIMUTES. TRUST ME I KNOW I CALLED SEVERAL TIMES TO TRY AND RESOLVE THIS ISSUE. DO NOT DEAL WITH THIS COMPANY IF YOU CAN AVOID IT. CHEAPER FOR MOST ITEMS ELSEWHERE ANYWAY!

HAVE REQUESTED A REFUND BUT ANTICIPATE THEY WILL $#*! THIS UP ALSO! BEWARE OF BAX

They are not based in the UK and operate out of Holland for awareness. Customer service unreachable!

I ordered an Audio Source expression pedal from BAX on Friday 14 July, with a target date for delivery of Thursday 20 July. On Monday 17 July I received separate notifications from both BAX and ParcelFrorce (courier) that the product was in the ParcelForce system – 'Advised'. When on the 20th I saw on the ParcelForce page that the product was still 'Advised', I phoned BAX about my concerns. Their agent told me that the product was in Kent, would get to me and that they would consider compensation if it was late. I was so taken aback by the blasé attitude of the BAX agent that I decided to conduct further communication via email. Apart from Sunday 23 July, I have emailed BAX at least once a day – and sometimes twice - enquiring about the whereabouts of the product and when it would be delivered. I have received no response whatsoever from BAX. The ParcelForce page still says 'Advised' – see attachment. Before beginning this dispute, I tried to phone BAX but the phone just rang out. I am beside myself with frustration at not having any response from BAX and not knowing when, if ever, I will get the product. I have raised a dispute with PayPal which I will escalate later today. I am also going to file formal complaints with Trading Standards and Companies House.

Without a doubt THE WORST customer service I have ever experienced.

I ordered an LTD MH-200 from Bax and picked a Saturday delivery as I would be in to accept it. It didn't arrive until Monday and my wife had to accept the package. It was late because Bax misrepresent themselves as being in the UK when they are not, and try to blame Brexit as if this makes misleading customers acceptable. Look up their address on Google Streetview and you will find a tiny little unit in a small business park - certainly not a distribution centre.

The box looked as though it had been opened so I emailed them about it and got no response. Upon opening the outer box I found barely any packing material, leaving the inner box to bounce around. The guitar box had a hole in the top and on opening it I found the packing material inside smashed to pieces and the tip of the headstock damaged. It also clearly wasn't checked before it was sent out as it was shipped with rusty strings.

I have emailed customer services a further two times with pictures and got no response, even though they are managing to reply to the negative reviews they are receiving on trustpilot.

This could all very easily have been resolved, I have paid for a new guitar but received one in B-stock condition, however it plays fantastically and I would have been happy to work with them on this - instead they are just ignoring me as they are many others.

I will be putting the transaction into dispute, and would advise anyone thinking of using Bax to make sure you pay with a credit card or PayPal so you have protection as they couldn't give a damn about you once they have your money. Better still, pay a bit more and buy elsewhere.

4th order now, not 1 has turned up on time in fact extremely late every single time! Sort it out!

I purchased a piano through Bax Music on Saturday 30th November and booked a delivery date of Wednesday 11th December through the website.
Bax Music's couriers decided to attempt to deliver it on Monday 9th December when no one was in the house.
I called up to rearrange a delivery for Friday 13th December and took annual leave to ensure I would be around to collect it. No one turned up.
I then sent Bax Music customer support an email asking for an explanation and solution. 5 days later I had yet to receive a response, so called their customer support.
After waiting a while for someone to pick up, the customer support agent had no clue it wasn't delivered on the previous Friday.
I asked him what he was going to do about getting the piano delivered. He suggested I contact the courier myself as there was nothing more' he could do. I explained that I had contacted them multiple times but they either didn't pick up or promised a delivery date and then didn't deliver.
I then asked for a refund but was told this would be 'difficult to do' and the line then went dead.
I called again but no one picked up so I tried a different number. After another long wait another customer support agent answered. I explained that my purchase hadn't been delivered and that i'd like a refund. I was then told she 'didn't have the authority' to process a refund and she would need to ask another department. I asked to be put on hold while this was done but she refused.
I am now pursuing a refund through my card company and it looks like the family Christmas present won't be arriving after all.
All in all an absolutely abysmal service by Bax Music. Long customer service waiting times, no responses to emails even after 5 days, and unwillingness to refund money for undelivered goods.
Do yourself a favour, shop somewhere else and avoid the nightmare.

I had an overall good experience with BAX until I sent my MPC One in for repair under the 3 year warranty. An issue developed with the headphone output on my device, audio is cutting out left to right and there's loud interference noise when adjusting the volume. This has made it impossible for me to use in quite environments with headphones on because the sound keeps dropping out
I sent the item back which all went smoothly. I was supposed to be notified when they received the item but after 3 weeks I still hadn't heard anything from BAX about the status of my repair so I emailed them. A couple of days later I got a reply saying they have thoroughly tested the item and found no similar complaints or defects, its functioning as it should with nothing wrong with it and I must now pay a consultation fee to get it back.
Naturally I was shocked at disappointed at this because I know for a fact there is a problem with the headphone output, I've done several test with different headphones and cables and the result has been the same, its got a fault.
I asked them twice to confirm whether they have tested the headphone jack but the only reply I got was an invoice for me to pay to send the item back.
There is no way I would've sent my device back unless it was a genuine fault, I have emails with BAX going back to January about this issue. You can also do a search of MPC headphone problems and see for yourself other people have suffered this issue, so its deceptive or shows lack of research to suggest they have never seen any similar complaints when I can find it on the net in 2 seconds flat.
I ended up paying the "consultation fee" which felt like a ransom, and the item was returned to me and just as I suspected the same fault remains which was gutting, It was a kick in the teeth to be without my MPC for so long and then have to pay for the displeasure of getting it back with the same fault. I feel betrayed and let down by BAX and feel like I've been treated very unfairly and feel quite used to be honest. It's terrible that I'm out of pocket over this issue which hasn't been resolved. I still have a defective product under warranty but they have refused to accept there is a fault. If I send it back again I fear they will claim to find no fault and charge me again to post it back.
I would strongly advice that anyone looking at products from BAX to check other dealers first because if you need to make a warranty repair you might end up in the same boat as me, which means you paying out and still owning a defective product.
Overall I'm very disappointed and upset by BAX, they've betrayed my trust