Blue Cross/Blue Shield

New customers beware of letting bobs use your bank. My father-in-law passed away 9 months ago. Sent 3 death certificates with explanation. They canceled him ok but would not stop pulling premiums! Look out!

Bcbs does every thing they can think of to deny claims. If you have basic option under the federal program, be absolutely sure that every provider used is in network. A claim can be denied for anesthesia that could mean thousands out of pocket because it was billed from a different address even though the provider was in network. You don't have a choice of anesthesia provider used by the doctor doing the surgery and some of them use off site billing departments that are not in network. A couple of years ago I had to pay $1760. 00 for anesthesia even though the anesthiast was in network but the address of the billing company was not. I am having problems this year with three anesthesia bills for $600.00 each and one for $700.00 that were denied by bcbs. I would advise anyone not to use bcbs. This year because of OBAMACARE my catastrophic limit went from $5000. 00 per year to $7000. 00, I guess that is part of the $2500. 00 savings promised to everyone except me.

BCBST is absolutely useless for medical insurance. Their deductables are so high you will never reach. Presenting your insurance card to a doctor is a huge mistake. All doctor will charge you less if you had no insurance than if you show your BSBCT card. It looks more like a scam than anything else.

I will start off by saying if I could give ZERO stars, I would. BC/BS has terrible customer service... Today, I spent 40 minutes on the phone just to ask a routine question about my vision benefits...After going through an extensive phone tree, I finally got a LIVE representative on the phone. I asked her a question about my vision insurance. She then said that she had to transfer me to another line & transferred me to the Vision Line - this phone, by the way was not* listed anywhere on my insurance card. So after being transferred, I got another phone tree and explained that I wanted "Benefits" information. Then I am asked if I am calling from a mobile phone or land-line, so I hit option #1 for mobile phone - after that, I got a message saying that they were texting me a Link for the 'chat line"... I hung up, and never got the Link! I looked online, and found the Vision phone number & called back. This time I got an automated message saying that they are having technical difficulties, so "thank you and good-bye"... Ok, that's 40 minutes of my life I will never get back and also I never to speak to anyone either! BC/BS - please hire some LIVE representatives to man you phone lines- VERY SAD, that a member is unable to speak to anyone and has to sit on hold for 40 minutes, and get zero information - You can do better!

AS someone who works in the healthcare industry, prior authorizations and insurance connect is very important. BCBS is the ONLY insurance company that I have MAJOR problems with. I constantly get transferred after being on hold for 25 min to 5 different reps who then tell me they can find the member in the system at all. It takes me all day to do an auth that would normally take minutes with other insurance companies. It is so frustrating not getting anywhere with my BCBS patients. There's multiple phone numbers, multiple transfers and then they end up disconnecting the call after all of the information has been given 5 times to 5 different reps. Something has to be done with this. There should be 1 number for BCBS insurance. This is insane. Being told the member doesn't exist while looking at they're plan which says eligible is mind boggling. PLEASE SOMEONE DO SOMETHING ABOUT THIS ISSUE. I CANT BE THE ONLY ONE WHO SEE THIS

This insurance company will find any and every way to kick out paying for anything. Be careful, they said "anything,.I Repeat, ANYTHING that punctures the skin is considered surgery"-- I went to a Dr. That does colorectal exams and that was billed under code that was once a routine exam, AND is NOW considered a surgery.
Also, Every time I get bills from Blue Cross of FEP blue the employees are difficult to deal with. HORRIBLE COMPANY W Even more disgusting rude, obnoxious employees. And don't even get me started on their ridiculous Nurse Help line. That doesn't help with anything, Their default is GO STRAIGHT TO THE ER!

I paid a specialist out of pocket after fleeing my abusive marriage. I begged BCBS to update my address but they refused UNTIL I filed a report with the BBB. However, they cut a check for reimbursement and MADE IT OUT TO MY ABUSER. That's right. Victoria Knight and Christopher Sollena took my money and mailed it to my abuser. I have filed multiple grievances to get the issue resolved but Victoria and Christopher are certain it is my fault they refused to update my address (and admitted that BCBS is so sexist they only mail checks to the husbands). If you are a woman, get your health insurance anywhere else.

-lack of response from Mgemt when messaged by cust ser that customer has requested to speak with them
-claims are bounced between dental/medical with no payment approved after multiple surgery pics, bills etc continued to be provided (note: surgery needed due to medical issue missed by pediatric dr which caused speech/gum issue in toddler) per dental specialist and pediatrician they have seen this bouncing multiple times with other patients are patients expense by BCBS
-primary dr changed on patient accounts without notification sent to customer/patient causing patient/customer to pay co-pay that was not explained (note: internet shows primary dr is a specialist in his field of family/senior health - BCBS stating primary general family Dr is a specialist so co-pay required. This dr has been patients Dr for two yrs with no previous issue with BCBS last year

Ridiculous deductibles and try to avoid paying. Really bad. Look elsewhere for coverage unless it is the only insurer in your county.