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This company has stolen from me. I placed an order on 16 November 2023 which was never delivered to me. They took my money for a package that was never received (delivered to the wrong house). As the seller, the responsibility lies with them to rectify this. When I ask for a refund in emailing with them, they have literally stopped replying. This has happened twice now. They are the seller. They took my money for goods which were never received. In effect that is theft and the fact that they stop responding the moment I ask for a refund is proof of this. I've had no response since asking for a refund. They have gone silent. I think this company is thus a scam as they have literally stolen my money and refuse to return it or give me my product in return. I'm actually shocked and will truly never buy this brand again. Their customer service is non existent.
Tip for consumers:
This company is a scam
Products used:
I never got my products
'm in LOVE with their camo seamless shorts! They're so comfortable and squat proof, and they don't ride up like other compression shorts I've tried. Definitely buying more!
Always excellent customer service, chatted to Emma using the online function who helped sort my issue within minutes in a very friendly and professional manner.
Emma was incredibly helpful when I had made a mistake with my order. She resolved the issue quickly and was very polite. Thank you!
Tip for consumers:
Always buy from the official store to save more money
Products used:
camo seamless shorts
Placed my first order, wanted to return a couple of things. The returns portal has apparently been broken for more than a week, really? I find that very hard to believe. Their solution - post it yourself, tracked so I can prove they got it when my refund doesn't happen. I had to message via messenger, I was never able to speak to a person. Never ever again! Sweaty Betty is so much better and their service is excellent.
Tip for consumers:
Truly awful experience
AYBL was a very easy business to purchase from!
I won't lie, I was a little taken aback by the pricing at first as most items seem to cost the same amount so it looked a little scammy. However, shipping was super fast, and the quality of the leggings I got amazed me! I loved the level of thought and detail they put into designing the leggings so that its breathable, and the material feels great!
I ordered these red shorts. The material is great and they arrived very quickly. I got an xs but they are too tight on me. Recommend sizing up.
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