BecexTech.com

I got Asus Rog 3 and the screen cracked from the inside was in my car all good put it in my side pocket got out of the car and next thing I see the phone screen went blank too off the screen protector and there is a crack underneath it, did my online research and there are issues with the phone all over the internet but somehow this Company is trying to blame me for it and trying to prove the customer is lying. Well I personally do not know how this Company got all these awards because they have the worst possible customer service team.

Have lodged a complaint about them with ACCC really have not seen a Company who is too busy trying to prove there customers are liars rather than try to resolve the issue.

I purchased some nikon lenses through this company "apparently" based in Melbourne, AUSTRALIA. However, after chasing the delivery (don't believe their 1-3 days promise)... my delivery arrived from Hong Kong. Whilst the good were fine, and exactly what I had purchased, their delivery from HKG meant I received an import duty charge from DHL for several hundred dollars. This was never disclosed in their pricing or terms and conditions. After chasing them on numberous occassions, they are still evassive about this charge and I am now having to argue with DHL about the legitimacy of buying from an "Australian" business! Buyer beware... I would not recommend them nor will I use them again.

Bought 2 phones, latest Google Pixel
One was faulty on arrival pretty much
Second one lasted a few months before it started glitching A LOT
I sent Becex THE VIDEO CLEARLY SHOWING THE FAULTS but when they got the phone back they just said that they've found nothing wrong with it! How easy was that?

Best part - for me to get my property back, they now want to charge me and admin fee of $55 or a shipping fee of $35.

I would not recommend this mob. Lodging a complaint with the Ombudsman tomorrow.
Becex - do better!

Very bad company. Don't have any phone number to talk with someone. Try to cancel a order that I I'd als mistake but nothing. I will sue this company.

My experience with Becextech AU was very long - and was further impacted by Holiday Closures, COVID and Australia Post delays.
Great customer support available 7 days a week but don't expect that from the warehouse!
I ordered product on 1 December and incorrect product left warehouse on 3 December
I returned the item with a provided Prepaid Express Post label
On 22 December Becextech agreed to replace the product that was incorrectly sent to me
I received the correct product on 20 January - however the quality of the item was damaged - more than I expected or paid for
I returned the item with a provided Prepaid Express Post label
On 8 February the warehouse received the product and finally on 14 February Becextech agreed to replace the product.
Compensation offered was minimal offering a plastic phone cover and screen protector
I eventually received the right product with the quality I expected on 4 March (original order placed 1 December)

Phone turned you but could hear and no one could hear me, other basic functions didn't work, lots of emails later I sent it back then lots of emails for updates ( non) I get a phone back with same issues
DO NOT USE

Good Xiaomi phone with excellent camera, well installed android system with google, easy to use, many amazing functions, fast speed, generally a very good phone

I found the lens I was after for an excellent price, the order was processed seamlessly and it was delivered in perfect condition in seven days. An overall excellent experience!

Awful quality products and even poorer service, do not recommend. Unethical, misleading claims abbout product quality. Pretty unprofessional, the entire end to end service.

Those people are total scam, some Chinese based company that's just being dishonest, rude and horrible. I'm lucky that one part of my order has arrived. I had to email them on every step to all what is happening, and they forgot to tell me some things are in shock. When I got my first item I sent them an email asking where my other things are, and then they told me some things weren't in stock and other things they just going to ship, can you imagine they only told me this 2 weeks after i made the order and only because i asked. I said I want refund for the rest and I no longer want it when they haven't sent the items my way, they said they sent them, but they couldn't give me tracking number or any proof or deadline, can you imagine. They told me they sent them with the regular post from China?! I told them that's not ok, I didn't agree on this and prefer to get refund and find this things from other place and they refused and told me just to wait for this things to arrive some day! A whole month and nothing has arrived, I will never order anything from this place again, I so much regret it. You need to really think twice if you care about your money.

After 4 business days, I emailed them asking for my package to be sent. I guess they forgot about it. It was sent from Hongkong, I thought it would be sent from New Zealand, as I ordered from a New Zealand website and I never saw international delivery.

It then got stuck with DHL, so I asked Becextech to find out why; they replied for me to contact DHL. They gave me the wrong contact info at first but did resend the right phone number days later.

DHL said they need the commercial invoice from Becextech and that my package says it's worth half the amount I paid for it (I'm guessing to avoid fees, or my product is refurbished).
Becextech then tells me I should have never contacted DHL, even though they asked me to. They said they would handle the issue and I could relax.

For many weeks, DHL would contact me daily saying they have had no contact with Becextech. Becextech would never say why and told me to relax every time.

After weeks of no change, I asked for a refund, then magically they finally contacted DHL and I got my package a few days later.

The risk of buying from Becextech is high, ask yourself if you're ok with a dramatic order process, or pay a few dollars extra from a more reliable vendor. I would have paid a lot more to avoid all this wasted time and stress.

Recieved a new phone (1200 bucks AU). Faulty and they didnt weant to refund or replace on the first day. Went off to repair and came back all scratched screena nd camera. Never repair. THEY REFUSE TO REFUND OT REPLACE ON DAY 1. Battery drains like crazy. These guys are Crook!. WARNING DO NOT BUY. Don't do it. Not worth saving 100 bucks over their website!

I purchased the following product through your website on 18th February 2023.

1 x Huawei P30 Pro (256GB, Aurora) Australian Stock As New (HuaP30Pro256GBAuroAS-VR-ASN-NZ) = NZ$589.00
Postage Insurance + NZ$0.00
Warranty 6 Months NZ$0.00
Leaves warehouse in 1 - 3 business days
------------------------------------------------------
Sub-Total: NZ$589.00
Total: NZ$589.00

The phone got delivered on 9th of March 2023 and I received it on 15th March 2023.
While inspecting the phone I noticed significant marks and it appeared dirty and used. I made contact with you immediately and attached photographs of the received phone on 15th March 2023. After the initial reply and asking me to wait for further instructions, I received an email on 18th March 2023 outlining the process of returning the phone as well as a postage label. I used the label and followed all the given instructions.

I expect a full refund immediately.

Kind regards
Michele

I received the parcel as always all at a high level all in stock shipped quickly thanks for your good work

I bought an UNLOCKED New Samsung Galaxy note 20 Ultra 256GB 12GB RAM 5G LTE Smartphone Mystic Bronze on 11/29/2020. Today, I am on the phone with ATT trying to get this phone registered with their network. Since I bought it, I have been unable to register my IMEI number with ATT, neither one. However, the phone is working on their network. It's 5G capable. Since the 22nd of February, they claim, their network no longer supports 3G, so we must have 4G or 5G capable phones. My phone should have stopped working on their network. They are claiming that this phone is not compatible with the 5G network. It's working. I am still unsure if I am able to upload my files and photos to their ATT cloud. That is an issue. So, be aware of owning an overseas phone. Make sure it's compatible with your network.

Stay away from BecexTech they are miss leading and/or incompetent. This is the most frustrating on-line purchase ever. I ordered a Huawei p30 pro, order number *******. The order initially was impressive, a smooth digital transaction and all the the following communication was positive, big tick here, they are good at taking your money! It soon became a car crash. After a week I had not seen the tracking progress on their site or any email coms, so I contacted them, they have a very good support portal and are responsive with communication. I was told that the order would be shipped in 1-3 days and received my first tracking number. The next day I discover that the tracking number was incorrect, I contact them, they send me a different tracking number with a different company, now I am starting to think ok either dodgy, miss leading or incompetent. I ask them, are you sure that you have the product, they said yes 1-3 days tracking will move. I call the courier company. This is a real consignment / tracking number but there is nothing in their system. No sender information, No destination information, Nothing. The con note is blank! How is this supposed to work. We are approaching 14 days now and the phone had not even been received by the courier company. I contact them again, lots of apologies and promises. I give it three more days, still no movement nor does the con note with the courier company have details. Lucky I used PayPal, after lodging a complaint and a refund request my buyer protection kicked in. I got a full refund, lucky I used PayPal. I suspect they they never had the phone, perhaps not in stock and on back order. They were telling me they had it but never really had it I suspect. Its impossible for them to take 17 days to get it to a courier. After getting the refund I purchased from Catch, the phone was delivered to me in 4 days. You do get what you pay for. BecexTech are the cheapest for a reason. Stay away from this company

Advertises goods not in stock then offers similar more expensive item. Paid for still not received yet

I bought a new phone from this seller. Finally got refurbished item as new. Playing dirty games. Not honest. Just throubles.

I was very pleased with the responsiveness of supply - the package arrived undamaged and well packed.

Excellent experience. Great price and quality. Quick communication and customer service. Five stars! Thank you

Becextech is cheap but don't be fooled. They are based in Hong Kong. Postage is slow accordingly. Charger is international plug.

Good assortment of goods. This is the second time I've ordered. They assemble the parcel quickly and send it quickly.

I was excited to purcahase the new oneplus 8 pro and after doing a bit of research I finally decided to take the plunge with Becextech. Boy ohhh boy, did I go wrong!

After making the order, I was promised to receive the item within 4-7 days, after 2 weeks of waiting I finally received it! After waiting for 2 weeks I couldn't wait to get into it! But after opening the package I realised to my dismay that they sent me the wrong phone! A one plus 8, not 8 pro. Valued and sold on there website for $500 less than what I purchased at $1350.

Not only that but under my details on the package, it had someone elses phone number, and within the box had a US charger adapter, not Australian!?!?!?

After emailing them and telling them what happened. I was asked to take approx 20 photos of the product, products box and serial number. 2 weeks after I received the item, and with numerous emails back and forth. I was finally notified that they would not refund or exchange my item, as they believed that it was not the phone they sent me. Yet it was the only phone I received that came out of the box with the tracking number they provided!

I did not accept this verdict and after numerous emails back and forth trying to resolve the issue(they have no phone number to help customers, only email), they finally told me to write and Affidavit confirming my version of events which I did and sent back to them.

After 8 weeks of back and forth emails since I received the item, and 10 weeks since I purchased it. I am left with a phone that I did not purchase and $500 out of pocket.!

Now they want me to send the phone I do have back to them, and trust them that they will send me an 8 pro! How can I trust them now? After everything that has happened. All I want is the difference of $ refunded to me and to keep the phone that they did send me, which they wont do.

This companies customer service is horrible! With no contact phone number, and the customer service email closed on weekends along with the wait time to reply to emails up to 3 days! Trying to resolve an issue is near impossible!

My advice... Spend a bit more money and go with a company that can be trusted.

STAY AWAY FROM BECEXTECH! TRUST ME!

I thought I would buy a phone from here last year as all reviews were so good- Admittedly i was could also save $200 but had i know all the time and stress it would have given me I would have never of purchased
I ordered in May and it said that the phone would come that week. Alas a few weeks later not here. I was chasing and chasing. Poor customer service. Finally got hold of them and they said my phone had been stolen. Long story short I had to wait just over 3 months for phone to arrive
Then when it did arrive. Plug wasn't Australian so I couldnt even charge it- very long winded to get htem to send me another charger. The screen protector they gave me was damaged. They gave me $5 refund but this was nothing interms that it was over covid i couldnt go to store to get another protector and now my screen is scratched a fair bit
Also they refused to give me my $70 refund- That was a rediculous postage fee when a) I dint even receive it and b) they should have credited it for all the time spent waitingwithout a working phone!

It tells you it comes with 1 year insurance and warrenty- that was also another appeal to buying a phone of a not so known website- this is a twist on the words as this is not true- this is just for post cover

I have realised through research that alot of these reviews have been done by fake accounts
I cannot recommend people enough to order elsewhere
Poor customer service and an awful consumer able experience
I shall be going to the ombudsman when I have time