Bed Bath & BeyondReviews 659

I purchased a 7piece queen comforter made by nanshing and I was very satisfied with my purchase, the price and the material

I am an interior designer and I ordered a queen bed frame for a client. They sent the wrong bed size. We complained and asked for a replacement TWO weeks ago. But can you believe customer service does not know when the bed will arrive? The tracking details still say "processing." Not only did they send the wrong bed size, but they also have yet to rectify their mistake. When you call customer service is literally useless y'all. I regret not coming to this site to read the reviews before buying furniture for my client. If the bed does not arrive by tomorrow. I will never buy from them again. NEVER! I will also get fully compensated for this mess if it's the last thing I do!

These 2 companies and their majority owner support both Trump and his MAGA followers. I will not give them 1 dime of my hard earned money. I hope you decide the same.

Please have them fix the search function so that my keyboard opens when I want to enter search words

I placed an order here, the site would not allow me to pay via card, however, I was able to pay with Paypal which I rarely use. I messed up and sent it to an old address of mine. Since the site was not responding to login attempts, I called customer service mere minutes after placing the order who said they "would escalate" the delivery address change to their supplier, which apparently did not work as I received tracking showing the wrong address days later. I called back, they said I had to login to UPS to change the address, even though I explained I tried calling UPS to which I was told only the Sender can update the address. I told Bed Bath and Beyond this to which they said they cannot update the delivery address either. Updating a delivery address should be customer service 1-0-1, especially when reported minutes after the order being placed. None of this would have happened if their website worked and I could pay through card (OK OK - or if I paid attention when using Paypal) Nevertheless, this is astoundingly inept customer service.

Product was not the correct size that I ordered. When I tried to return it, or exchange it, they were going to charge me almost half of what I paid for the item for shipping.

This WOULD e funny if the rug wasn't so expensive. On July 3 I bought an 8 by 10 washable rug for our living room.About six weeks later, when our cat threw up on it, I congratulated myself on my foresight and excellent housekeeping skills. I washed the rug in cold water at a local laundromat with extra large washers. I brought it home, still damp, and air dried it in our air conditioned home.
Imagine my surprise when I put it down the next day only to find that it SHRANK. Like, not a little, A LOT. It is now floating in the middle of the rug pad that previously went underneath it.
I wrote a nice letter to the company which replied, over a week later, that the 30 day return period had passed.
Nothing, not one word, was said in the product description about allowing for shrinkage. And it's a standard size, which is why rug pads are made in the same size.
In my original letter, I asked if they would simply send me a larger rug in the same style, which they do carry. No. Not happening.
So: they sent me a washable rug which wasn't washable and it's my fault for not intuiting this when I opened the box.
Their reply said. "It has been a pleasure helping you solve your concerns today". OMG. Is there intelligent life on their planet?
I got scammed. And there isn't anything I can do about it. If this review helps even one other person to keep scrolling and shop with another company, it will have been worth it.

KC from Customer Service is truly awesome. I was helped quickly and my issue was resolved. All Customer Service associates should be like KC. My experience was very favorable and I'm happy with the resolution. Thank you, KC!

Terrible customer service. So difficult to get to a live person. The so-called live person I got I think was braindead. It took 22 minutes on the chat just to start a return. Not at all efficient and very frustrating repeating the same answers to the questions I'd already answered. I will never buy from bed bath & beyond/overstock again.

I recently ordered a dresser from Bed, Bath, and Beyond and I received a pile of wood with a bunch of screws, nails, and fixtures. I wanted a dresser, not a do-it-yourself carpentry project. This thing is completely ridiculous. To be clear, there are over 90 pieces of wood involved and countless screws and nails. I enjoy a project like the next person, but this isn't what I signed up for. Just give me the dresser that I bought. I feel like Bed, Bath, and Beyond owes me a paycheck for building their furniture for them.

Shop elsewhere, you will likely get what you ordered in a timely manner, be able to check status online, trust any information provided... because you won't get any of that with these chumps.

Even though my items have not shipped and despite the fact estimated ship date was 2-3 days after placing the order, the only way I could obtain information was contacting them directly. Their "My Account page" only sends you to the site, just as clicking on 'View or Manage Order details" does. I was told to check back in 3 days when they would be able to provide more information. Not that the items would have shipped, but they may be able to tell me when they would be shipped. So I cancelled the order, and customer service confirmed it had been cancelled. 10 minutes later I received duplicate emails (every transaction has resulted in 2 or 3 duplicates) saying: -
We received your request to cancel the Chocolate Cotton Two-tone Placemats (Set of 2,4 or 6).
Unfortunately, this order has already been processed through our warehouse and cannot be canceled. We apologize for any inconvenience this may cause you.
If you're still unhappy with the item once it has been delivered, please visit your My Account page to check item eligibility and initiate a return based upon our policies. For more information on our return policies, we've included some helpful links below:

Since the merge with Overstock, the customer service STINKS and delivery has slowed considerably. Bad move for Overstock to merge with a company that was already failing. I won't be purchasing from this site again.

I recently placed a $5000 order. 7 hours after placing the order I received a coupon for 25% off. I called and asked could they process the Coupon and recent the difference, Maureen advices that she's not familiar with how to do so. I asked her to ask a colleague for help. She puts me on hold and comes back and says she's unable to do so and that I can use it on my next purchase. The discount would have been over 700$ for the items it could be used on. I asked to cancel the order so I can reorder using the discount. The order was still in processing. She advised that I can request a cancellation but can't guarantee it will be accepted. That made NO since to me. I then told her to cancel the entire order and I won't reorder again. She rather loose a 5k sale instead of figuring out how to make my coupon work. Incredible! Now the cancellation. She puts in a request for cancellation but says I can't guarantee it will be accepted. She states that if it ships just call to have it returned. I asked why ship it if I'm cancelling? I then asked does she know the cost of freight on a living room and bed room set. This is absurd. One star is too many from them. Stay far away from this place!

We ordered patio furniture on August 3 2023, they supposed to arrive on August 11 Friday. We had a party on 8/13/23 so we thought would be perfect.
They arrived August 25 2023 with damaged box (big hole on the side) and missing all hardware. ( I sent email with pictures with damaged box)
I called about it few times
Each time they are telling me the hardware will arrive in 2 days, 2 days.
Today is September 2 2023 and we still didn't receive the hardware, so we can not put the furniture together.
They are all in pieces. Do I need patio furniture for winter in Illinois?
We paid for the furniture around $1500.
I will never buy from them ever again.
I didn't mention that I called on 8/17/23 and canceled the order. They asked me, if I want to cancel the order? I said yes.
They send them anyway.
They lied LIED, lied each time I called.
Shame on them, what a business is this? I can't upload proof of purchase because they did not send the receipt. I have only credit card payment if needed. Order# is
******* purchase date 8/3/2023
$1425.87

I ordered the 600 GSM Bathroom Towel set in dark brown for $91.47. I was delivered quickly but it was not brown. I don't know what this color is they sent me but it's terrible. They feel and look cheap.
The return- I couldn't find any place to print the return label in the instructions so I had to call. A very nice and helpful woman named Armida helped me. This review has nothing to do with her just the product. Then I had to pay $15.33 "label fee". That is almost 17%! Yeah. I guess it cost that much to print a label! Now I have to find a box to fit 18 towels into and take it to UPS. I am afraid UPS will charge me a fee but I hope not. This is my first order with them and definitely my last. I'm ordering from Amazon. No box, no return charge and super simple.

Where do I start...I don't dislike this company. I have ordered from them and shopped in their stores many times. I also have ordered from Overstock.com with no issues. The combination of the two? Not good. I think some of these companies hope that they make it so difficult to resolve an issue with an order or refund that the customer just gives up and goes away. That is not me, but I resent the time I have to spend on it because they should value their customers more. I ordered a bread machine and they sent me an iron. Took 5 days for them to pick up the product, then they would process a replacement. So that's one week. Waited another week to allow time to process. No bread machine. I call them. Oh...that item is out of stock. Did they process my refund like they should have? No...wasn't even aware until I called. Now they have to cancel the replacement (because they don't have one), but processing my refund is going to be a problem because it was processed as a replacement. Granted none of this is my fault. So now they have to send something to "management" to approve my refund. That will take a few days. Called again. Asked where is my refund? Oh they are going to process today (seriously?) and it will take 3-5 days. I don't know about anyone else but I don't have the time or patience to deal with this nonsense. Wish me luck on getting my refund. Order from Amazon.

I ordered a pair of these lampshades. They arrived in separate boxes. Both had the fabric coming away from the frames. One had the spider (it attaches to the harp on the lamp) and the majority of the shade all crushed down with a bunch of those air filled bags sitting on it. They are very poorly made. I am not sending them back as I know it will take forever to receive a refund. I'll take it as a loss and go to Lowes.

I saw an ad for a beach chair it showed it all apart and together so i bought it
A picture of a beach chair came
Their computer messed up yet they blame me
I bought a beach chair yet they won't send it to me instead i get a picture
Don't shop here

Ntftytn.shop is a scam site putting a web page over legitimate sites. I ordered three large items. They went as far having a tracking number to get a cheap little elastic knee support brace delivered. So they were trying to delay for time to keep money.