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Beds.co.uk

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GB
1 review
0 helpful votes
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Excellent service
November 8, 2017

I have to say what a great service. My bed arrived on time, early morning by a pleasant driver.
The bed itself was excellent quality, well manufactured, relatively easy to assemble and great value for money.
I would not hesitate to recommend this company.

Date of experience: November 7, 2017
GB
1 review
0 helpful votes
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Amazing
November 23, 2017

Everything was so simple and quick. Only issue was trying to arrange for delivery as they could only show 2 weeks of dates that were fully booked. Had to keep looking to see if they had any availability. Put a note on the system about my working hours and they delivered it for me first thing in the morning. Quick and reliable.

Date of experience: November 22, 2017
GB
1 review
0 helpful votes
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Excellent service
March 29, 2017

I must say I am extremely impressed at the service I have received from start to finish. Ordered a Rimini 4 drawer sleigh bed with a memory foam mattress. Was advised of a delivery day the same day. Was advised by premier deliveries of my time slot and the driver called me 15 minutes before he arrived. The driver was really helpful in assisting me with the bed into my home. On assembling the bed I found I was missing a few screws. I contacted there customer service department who were extra helpful and apologetic. They posted my screws to me which I received within 2 days. Excellent service all round I will recommend beds.co.uk to my friends and family. To future customers, I was a little put out off by the reviews but only had a small budget for a new bed. They were the best price so took a leap of faith. There service has been great.

Date of experience: March 29, 2017
GB
1 review
0 helpful votes
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Sham of a company!
May 16, 2017

I have waited all day for a delivery of a mattress and it didn't come! I got an email confirmation yesterday that it would be here and I have moved furniture around. Waste of time! The phone line is supposed to be open until 5.30 but it was switched off all day... is this even a really company? Do not order from these fraudsters!

Date of experience: May 14, 2017
Julie.P Beds.co.uk R. Beds.co.uk Rep
over a year old

Hello,
I have taken a look at your order and can see you were refunded in full. We are very sorry that your item did not arrive on the specified date, there was a delay with delivery due to unforseen circumstances.
I can assure you we are a legitimate company, and our phone lines are open.
Kind regards,
Terri

GB
1 review
0 helpful votes
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Fantastic Sevice
November 26, 2017

Delighted with the Ottoman small double bed, very easy to assemble and the recommended Mattress is extremely comfortable and well made with removable cover for machine washing. The price was the cheapest I found both online and in stores, the free delivery is a great saving too. Overall I am extremely pleased with my purchase and will definitely be using Beds.co.uk for future purchases.

Date of experience: November 26, 2017
GB
1 review
4 helpful votes
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Avoid!
July 6, 2020

Do not buy a bed from this company unless you want to end up sleeping on the floor after 5 months when it breaks and have a rude manager say "well your not on the floor you can still use the mattress". I would say bed is made of cardboard but that would be an insult to cardboard as it's not even that thick. Awful bed, awful customer service, never again.

Date of experience: July 6, 2020
Italy
1 review
0 helpful votes
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Couldn't fault the service
July 18, 2017

We had ordered a bed through another company but were messed about with delivery days - so we came across beds.co.uk and found a cheaper alternative. It arrived on time, had better storage and is a much better product. We then went on to order our garden furniture which was equally easy to assemble and great value

Date of experience: July 18, 2017
GB
1 review
0 helpful votes
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I bought a double bed from their Ebay store. It was very well priced so was expecting ok quality but the bed that arrived was far better than that. Easily put together with simple instructions. Communication was excellent and it arrived in less than 48 hours. I would highly recommend. Thank you for a great service.

Date of experience: November 13, 2017
GB
2 reviews
5 helpful votes
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Bought a spring memory foam mattress, said it bounces back to shape, and good support, only had for two months and it's sagging and is not good if you suffer with a bad back. Beds.co.uk have now exchanged my mattress and the new one is much better. I have to say personally I will never buy a mattress online again as you never know what it is going to be like, will go into a shop so I can try it first from now on.

Beds.co.uk attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 8, 2017
Julie.P Beds.co.uk R. Beds.co.uk Rep
over a year old

Hello,
I am surprised to hear your mattress is sagging, if you would be willing to send over an image via private message or provide your delivery postcode we can get this rectified as soon as possible.
Kind regards,
Terri

GB
1 review
0 helpful votes
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Pain relief!
November 29, 2017

I bought my memory foam mattress to try a help with the pain I'd had in my shoulder for months, it was completely gone after one week of sleeping on it. The price was the best I could find anywhere. The delivery was fast and friendly. Really excellent experience overall!

Date of experience: November 28, 2017

Overview

Beds.co.uk has a rating of 3 stars from 817 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Beds.co.uk most frequently mention trading standards, phone call and full refund. Beds.co.uk ranks 3rd among Beds sites.

service
75
value
67
shipping
70
returns
46
quality
66
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