Beds.co.uk

They turned up without a screwdriver and tried to install the bed with a spoon! What a clown of a buinsess The bed is completely damaged and Beds.co.uk have refused any compensation for this.

Secondly, the installer used our toilets and left it in a complete foul state. Is this how this company treats their customers? By damaging not only the items we have ordered but also our own toilets? Who is going to clean this mess they left?

I brought a bed and mattress from these scammers. Bed ok-ish started making a lot of squeaky noises only 3 weeks old. The mattress I brought was a pillow top 3000 sprung mattress the mattress I received was a very poor copy of the one shown online and was dirty. The material is cheap and the mattress extremely uncomfortable. I immediately sent them an email stating it wasn't the mattress I purchased plus it is dirty, I even sent them photos of the mattress I paid for and the mattress I received but they just kept lying saying it was the same but agreed to change it because of it being dirty. I am still waiting for the mattress to be changed after getting excuses/lies, it's been 3 weeks now. I am reporting this scam company to Trading Standards after yet another lie from them today. I would ask for a refund but reading some of the reviews I would be waiting months for my money. Do not use this company. The first photo is from their online site the rest are the mattress they actually sent me.

TERRIBLE COMPANY AVOID AT ALL COSTS. CUSTOMER SERVICE REP ARE EXTREMELY RUDE. REFUSING TO GIVE FULL REFUNDS. THEY TRY TO MAKE YOU OFFERS. DO NOT TRUST THIS COMPANY. I WAS TOLD ITS TOO COMPLICATED TO GIVE REFUNDS. I EMAILED 3 TIMES ANS MADE A CALL IMMEDIATELY AFTER MISTAKENLY PURCHASING AND ITEM I DID NOT WANT. I WAA THEN SENT AN EMAIL WITH A DELIVERY DATE, AFTER I REQUESTED A FULL REFUND. I CALLED AND 20INS WITH A RUDE MAN TAKKING OVER ME REFUSING TO HELP OF GIVE MONEY BACK. DO NOT BUY FROM THIS COMPLICATED IT IS A SCAM.

The first night I slept and started to make a hole from my body into the mattress. This fill like there's nothing under layers. Before I bought the mattress confirmed 3000 spring pocket and seeing this whole there's non.

I bought a mattress off this site for it to be cheap crap and sleeping on springs kicking into my back. On top of that the charged me £70 at the door for delivery charge because I'm not in free postage area 😡 wouldn't even let my animal sleep on it

Bought king size bed with drawers, the quality of the material is very bed, beds drawers are not strong at all, head board is flimsy and make noise when try to sleep on the bed, I called them few times to return but they are keep disconnecting the phone. In the attached picture from the web bed looks nice but not strong at at all

I am not recommending any one to buy this bed with drawers

Bought a Mattress from them and after returning it 3 times and tell them what I want, they still sent me a very poor quality Mattress. On the website it is mentioned that the mattress is 2000/3000 pockets but I doubt it. Although the outer material is good but inside just a normal spring mattress selling in the name of pocket spring. Although they have refunded me half the price I paid for but I still regret every time I sleep on the mattress!

Worst company ever dealt with in any capacity. Damaging products awful service and unresponsive. They still owe me money and bed and i do not know when either will work out. One that did arrive, quality was shocking DO NOT TRUST

Whoever delivers for this company is a shambles got no knock on my door just a phone call which couldn't answer due to busy in the kitchen went to my door he seen me then turns around in his van and drove off wish I could lamp him just disgraceful now I'm angry cheers.

They ask you to write a good review before you have received the item and then they will waver the delivery fee. I asked for a refund and they refused to send me any confirmation of booking, give any of their names and they stole my money

No one order off beds.co.uk.
I ordered a anti bedbug memory foam double mattress and they delivered a stained mattress on 24th October that never expanded to full size so I had it sent back.

Today they collected it and delivered another mattress which was completely wrong. It was a cheap foam mattress king-size. I can't use it and it's taking up too much space.

I am so unhappy with two wrong items I want a refund and the company won't respond to me.

I bought a mattress from Beds.co.uk, which turned out to be substandard. After 2 months use the mattresse had a dip, I phoned beds.co, they exchanged it, the second mattress had a huge dip after one month use. I am past the refund date which I understand but should you not send good quality product for the first time to your customer? Isn't it basics of good customer service? I would not recommend this company, I regret ordering from them.
Very disappointed
Also forgot to mention that orthopaedic mattress is not at all orthopaedic. It was medium firm on the 1st day of use and 2nd day onwards it's was extremely soft, have been having continously backache since buying from them. Also they keep offering me same mattress as an exchange.
Avoid at any cost.

Awful service all round. Frame & Mattress delivered separately which was a complete pain. Main bed supports have failed and 2 months later, very little in way of communication and trying to fob me off saying i have to wait for the manufacturer. Try to phone and waiting times are ridiculous. Joke of a business and they should be laws to protect people from vile business owners like these. The products are awful. Ordered the premium mattress with memory foam topper and its as hard as a piece of plywood. Dont waste your money or time with these idiots.

"Orthopedic mattress"
It's barely been used and the mattress has no firmness or pressure whatsoever. In fact I have a hours-lasting back-pain every morning after sleeping on it now.

The thickness is 8", not 10" as advertised. It's absolutely not the one from the picture.

This was advertised as an Orthopedic mattress! With one of the highest 'firm-ratings'. It's the opposite.
Terrible!

Ordered my new bed on Monday, didn't receive a confirmation email so rang them after a few hours. I was told that the bed would be delivered Friday (today) and I would have to pay £39 cash to the delivery driver. Their website says "fast free delivery". I argued this and was told that my postcode (in the midlands) was not covered and that this was explained in their terms and conditions. I checked the terms and conditions and my postcode wasn't mentioned so I called them back, threatening to call trading standards and they waived the charge.

Anyway, on to delivery day. The driver turned up at a decent time and brought everything into the house for me. I soon noticed that the memory foam mattress was clearly labeled as 4'6" double, not the 5' king that I ordered. I told the driver, he said there was nothing he could do.
I promptly rang beds.co.uk and after a lengthy discussion, I was told that the best they could do was refund me £15 as a gesture of goodwill and deliver my new mattress next Saturday. That's 8 days with no mattress.

I will never use this company again and I would discourage anyone else from using them too.

On assembling my new bed, one of the straps broke on the mattress. I emailed both of the two contact email addresses several times & also tried calling & using the online chat facility to report this & request a replacement or refund but Every attempt at communicating has been ignored.
This is by far the worst customer service I've experienced for many years. Seems like once they have your money they don't care.
I wouldn't touch them again with a barge pole.
Next stop, trading standards!

Great prices, great delivery. Only small complaint was instructions for gas lift bed were not as easy as they could have been, although had a very quick response when I contacted customer services. Overall fantastic and will use again.

Multiple issues, initial order have made on Christmas Day, 2016. It is May 2017 and I still have only just been able to organise a collection of the faulty mattress and three weeks later, despite multiple reminders have not been refunded.

Company ignores emails and keeps your money. Worst service I have ever witnessed, I can't even be bothered to list the c. 10 mistakes they have made (best one was the delivery van turning up when I took a day off work... but with no bed inside).

I cannot emphasise enough how much you should not buy from this company. Save yourself the stress.

Ordered a Super King size bed for a bargain price with mattress and storage. We didn't expect top quality due to the price but we was wrong as it definitely was top quality. Even the draws were made of wood and not that chip board stuff. Delivery was fast and communication on date was excellent. Only one negative and that is the bed is so comfy we don't want to get up in the morning.
Unfortunately event though I have informed beds. Com of my review, which they asked me to write, they have not given me, as promised, 20% discount on my next order or my £10 refund. Such a shame customer service let's them down.

Once bed bought, no communication about when delivery will actually happen (in order email, says they will "try" to deliver on chosen date). Takes 30 mins to get through to customer service.

Delivery people left the bed outside the apartment block and won't bring it up 4 steps into the ground floor flat, one delivery man citing "health and safety". Only problem was the other delivery man then said they would bring it in for a tenner.

Bought a spring memory foam mattress, said it bounces back to shape, and good support, only had for two months and it's sagging and is not good if you suffer with a bad back. Beds.co.uk have now exchanged my mattress and the new one is much better. I have to say personally I will never buy a mattress online again as you never know what it is going to be like, will go into a shop so I can try it first from now on.

Taken delivery of large rattan garden set - very prompt delivery. However the whole thing is in a million pieces with about 109 screws - never would have purchased had it been clearly stated on the website instead of a sentence in the T&C s that states 'many items' are flat packed - I also Rvd no instruction which have no been very promptly emailed to me, on looking at them I can't see how I will ever be able to assemble it! There is always a reason things come cheap I suppose. Very misleading and disappointing.

Ordered 3 divan single beds online on 26/12 delivery was as scheduled and quite quick. Ordered on Visa. Once I'd unwrapped one, drawer fronts came apart from rest of bed and tear in leather surround, quality very substandard so didn't open the other 2 and rang up to report faulty one and request full money back for all. Collection slot made for 2/1/19 but they didn't turn up to collect. I rang and was told driver had had an accident..and they had rebooked collection for the 4/1. However they did collect on the 4/1 and my money refunded in full 5 working days later.
All I will say is always look at reviews before purchasing, pay by visa, and take photos of everything and document/screen shot everything and you'll have every eventuality covered...i did so i was happy id get my money back in the end.