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Beds.co.uk has a rating of 2.5 stars from 824 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Beds.co.uk most frequently mention phone call, trading standards, and full refund problems. Beds.co.uk ranks 4th among Beds sites.
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Great prices, great delivery. Only small complaint was instructions for gas lift bed were not as easy as they could have been, although had a very quick response when I contacted customer services. Overall fantastic and will use again.
I purchased a 3000 pocket sprung mattresses with an organic pillow top as described in the pictures and description on their website. What arrived was a completely different mattresses with no pillow top. I emailed and asked for a refund or an exchange and was told this was the right matress I had ordered and there was no error. I said how can it be when it has no pillow top. I have had no reply now im within my 14 days days and they are refusing to return the mattress exchange. I will attach picture of the pillow top mattress we were supposed to receive and what we received. I said to to the delivery driver im not accepting that it is a complete different mattress he said we can't take it back you have to take it up with the company. Terrible customer service and scam artists misrepresentation of their items on their website it illegal. They say the stitching and colours may vary ok... but to advertise a pillow top matress then send a plain mattress with no pillow top on completely different specification. It feels flimsy and I doubt it will last the test of time. I wish I had order from wayfair or a reputable company kicking myself so bad thinking of calling the bank don't make the same mistake! Im being told these are the same mattress? Pls someone tell me im not going insane!
Ordered an ottoman bed through this company. Was very pleased with the product. There was one faulty part but this was resolved extremely quickly with excellent communication. I absolutely love the bed and would definitely buy from this company again. Thanks!
Date of experience: August 26, 2017
I called Beds.co.uk as I had a problem with the delivery arrangements. Sarah C answered my call and was so helpful and professional in her approach. I fully recommend the company and in particular Sarah C. Thank you for your help.
Date of experience: July 24, 2020
We took delivery of our super doper bed yesterday and it looked good! That is until I laid on it! It is the worst mattress in the history of worst mattresses! There was no memory foam unless it is 1mm thick and we could feel every spring pushing into our bodies. After half an hour I literally rolled it up, took it to the spare room and got the old mattress back on the bed. Bliss by comparison. I will never purchase anything ever again with reading the reviews first. Emailed them this morning but no reply. Awful experience
Date of experience: November 19, 2020
I received a bed 24th april 2020. It's not fit for purpose. The drawers dont fit. The mattress is coming away at the seams and the to is clicked in several places I've emailed them the pictures. No answer on the phone from them. The bed is shambolic to say the least avoid this firm at all cost. I will be taking legal advice.
Date of experience: April 25, 2020
Ordered the first bed and it arrived with in the allotted time, it was very easily to construct following the instructions plus there was spare bolts/screws which is handy. A very solid bed indeed. Second one I ordered a week later was just as good plus so easy to construct I didnt need the instructions, totally recommend this company and will be telling my friends too
Date of experience: November 24, 2017
I was browsing for a good king size bed and I found this company.
Was the right choice because the bed is top quality was super easy to put together and the extra storage under the bed made my wife really happy.
Top seller from price to delivery everything was super good.
I will recommend them to my friends.
Date of experience: November 6, 2017
Really pleased with the ottoman bed I bought. Good quality product and the memory foam mattress is so comfortable. This bed was purchased as a guest bed for my spare room and those that have slept in it so far have said how comfortable it is.
Instructions for putting the bed together were straight forward but fiddly for me because I had to put it together myself, so 2 people would be better and quicker.
There is loads of storage, far more than I thought there would be and there is also a dust cover for the base which I wasn't expecting, so good for keeping dust at bay.
The bed is also easy to operate. Great value for money, fast and efficient service. I would highly recommend.
Date of experience: August 2, 2017
Ordered a mattress, received one that was far inferior. I now have to pay to return it. They have a sister site, diningtables.co.uk which advertises the same mattress that I thought I was buying at 3 times the cost. Something amiss somewhere!
Fuming
Tip for consumers:
Just pay that extra money for peace of mind, check return info. Wish I Had!!!!
Date of experience: January 15, 2017
It looked like the bed and headboard were knocked up in a third world back street. Complained but never heared back. Never in my life have I been so disappointed. The pictures on their web site so misleading. Sould have gone to trading standards. Kept mattress rest went to tip.
Date of experience: December 14, 2017
Order was placed online on a Sunday evening and within minutes I was emailed with a choice of delivery dates to sit me.
Very good service, kept up to date on the delivery status and the product was a great price and quality.
Highly recommend
Date of experience: November 20, 2017
Very happy with this purchase - fast delivery, the bed was easy to assemble and it is robust enough. It also looks nice. Mattress is very comfortable.
I do not give 5 stars as I ordered the bed in brown and it was delivered in black
Date of experience: December 18, 2017
Shocking company and diabolical customer service. They will take your money and not refund.
We ordered through your website and arranged delivery. We was then told the day before you didnt have it and someone would call us. a couple of days later they did and said they could provide the same bed from a different supplier
We ordered and then when due to be delivered they cancelled again so we requested a refund last monday.
Now we still haven't received. Spoke to someone on the phone but they wasn't helpful and said another 3-5 days
Date of experience: August 13, 2018
I bought this bed for my son, it came quicker than was stated as soon as he saw it he loved it. He says it is very comfortable and it was easy to assemble too. I would recommend any one to buy this bed after all we did thankyou
Date of experience: August 29, 2017
I was very pleased with my mattress and had a very pleasant customer service experience with this company! The mattress is of great quality, very comfortable, the mattresses are for unbeatable prices and delivery was very quick! All in all, great value for money, and I would definitely buy more mattresses from this company in future!
Date of experience: November 23, 2017
This company threw my mattress over the fence as I was away for a week... it was then Rained on for 6 days ( the 2nd week of August) It then supplied the incorrect shipping details to Paypal.
*****This has now been sorted out. A replacement mattress was delivered and the wet one collected ****
* Beds.co.uk attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 1, 2017
Worst online purchase I ever experienced
Delivery:
I received my matteress after a bit more than 2 weeks after the purchase when it was explicitly mentioned "Next Day Delivery"...
I had to call 7 times to know where was my mattress.
Customer service:
The average time to have someone on the line is between 15 to 30 min on the phone.
Quality:
Really bad quality matteress. Forget the continuous "discount", "foam" bla bla
I highly regret my purshase and I really hope any new customer that will read this will never buy a matteress on this website
Date of experience: September 14, 2017
We bought a king sized divan bed from this company in September 2018. I knew from the price that the bed wouldn't be top quality, after all you get what you pay for! However I didn't expect the base to collapse into the drawer within 3 months of purchasing it! The quality of the bed base was very poor indeed. We have since purchased one of better quality from another company as I didn't want a replacement of the same quality, but I emailed Beds.co.uk advising them of the problem so that they have the right of reply before I write this review, but they did not have the decency to respond to me. Would definitely stay clear of this company in future!
Date of experience: February 9, 2019
I ordered my Mattress in June this year! (2020) now it is September 10th 2020. Still no mattress. 7 deliver dates missed. So NOT happy. Have now asked for a full refund. Which includes Extra postage as we were JUST outside the delivery area. Watch this space to see if we get our full refund! (added note: On 20th September I did get a full refund with in the time they said I would get it) But I will not use them again.
Products used:
We wanted / orders a 6ft king size Cloud Premium Memory Foam Mattress..Never arrive, awaiting refund.
Date of experience: September 10, 2020
Needed a new bed for our guest room and decided to purchase one from Beds.Co.UK. Easy to order and was able to arrange a day for delivery of my choice. When the bed was delivered I could not believe the quality of the product for the price I paid - excellent and easy to put together. Also purchased a mattress as well, again excellent quality for the price. Have now recommended Beds.Co.UK to my sister who needs a new mattress.
Date of experience: November 25, 2017
I ordered this set from wowcher - it was my first purchase from this site as I was worried it would be complicated but it was very easy to do - beds.co.uk frequently emailed me to let me know where my purchase was - which was very reassuring- a 2 person job to put it together - we are very pleased with our purchase
Date of experience: July 16, 2017
Sent wrong mattress.refused to refund after 30 plus phonecalls and emails. Lies and more lies from them. Trustpilot and my bank are now investigating them.disgrace of a company!
Products used:
Nothing as mattress finally taken back
Date of experience: November 2, 2023
I purchased a bed for the spare room, a day bed with mattress plus trundle. I received a message to choose a date of choice as advertised. The bed arrived promptly and the driver was kind enough to bring the goods upstairs. I was missing a screw so i emailed the support team and received my screws within 2 days. The bed was easy to set up and the mattress is idea for the spare room and no complaints for the amount i paid. Great price, Great service and quick delivery. Thanks beds.co.uk
Date of experience: June 30, 2017
Thank you very much for your review! We are happy to hear from one of our many customers that love there product and are happy with the service!
This bed was excellent value for money. The bed was delivered within a few days of ordering, which was a great help. I called the office to arrange delivery and the staff were very friendly. The bed has a very strong frame and very comfortable mattress and is great to sleep on. Highly recommended.
Date of experience: November 24, 2017
We are so pleased with this bed, the finish of it is really good. The memory form mattress that we bought with it is brilliant, really comfortable. Next day delivery of the bed was amazing, we were kept informed throughout.
We have already recommended to others.
Date of experience: July 14, 2017
Ordered a double for myself flex leather with a memery foam mattress great arrived on time easy to esembule, then ordered two singles for my boys same as the double kids are loving them. The beds do look more expensive than the prices I paid.
Date of experience: August 28, 2017
We are specialists in beds, mattresses and rattan garden furniture.
We are a small family run business based in the Heart of the uk in the birmingham area.
Hi there, Please can i take an order number or a delivery postal code.