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Beds.co.uk has a rating of 2.5 stars from 824 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Beds.co.uk most frequently mention phone call, trading standards, and full refund problems. Beds.co.uk ranks 4th among Beds sites.
This company does not typically respond to reviews
Great prices, great delivery. Only small complaint was instructions for gas lift bed were not as easy as they could have been, although had a very quick response when I contacted customer services. Overall fantastic and will use again.
I purchased a 3000 pocket sprung mattresses with an organic pillow top as described in the pictures and description on their website. What arrived was a completely different mattresses with no pillow top. I emailed and asked for a refund or an exchange and was told this was the right matress I had ordered and there was no error. I said how can it be when it has no pillow top. I have had no reply now im within my 14 days days and they are refusing to return the mattress exchange. I will attach picture of the pillow top mattress we were supposed to receive and what we received. I said to to the delivery driver im not accepting that it is a complete different mattress he said we can't take it back you have to take it up with the company. Terrible customer service and scam artists misrepresentation of their items on their website it illegal. They say the stitching and colours may vary ok... but to advertise a pillow top matress then send a plain mattress with no pillow top on completely different specification. It feels flimsy and I doubt it will last the test of time. I wish I had order from wayfair or a reputable company kicking myself so bad thinking of calling the bank don't make the same mistake! Im being told these are the same mattress? Pls someone tell me im not going insane!
The original bed I ordered failed a quality control check, I was upgraded free of charge to the next size bed up and received the bed within 2 days. The bed received is of good quality and ideal for my daughters room
Date of experience: November 22, 2017
As an update to my review of our dreadful experience using Beds.co.uk. Terri offered us £20 compensation if I would take the negative review down. £20 doesn"t come close to what we are out of pocket, I would rather leave the review in situ.
Date of experience: February 11, 2018
Do not use this company. Absolutely the worst company I have ever dealt with. Their customer service is a complete joke. I have dealt with *...* is a waste of space, rude and talks over you, doesn't return calls as promised. * is on a whole other level... rude, dimissive and threatening. There is little point in wasting time and oxygen in speaking to her. After the 3rd attempt at getting the bed delivered (1st attempt was cancelled by company but nobody bothered to tell us, 2nd attempt was a completely different bed to the one we ordered!) and now we discover the bed has a broken headboard! However it would appear that this is our problem and not beds.co.uk. I feel I have no option but to contact Trading Standards for help.
*Personal information redacted by admin
Date of experience: June 30, 2017
The bed was delivered quickly and notification of delivery was good on the day, with good communication from the company. The bed is excellent value for money and very comfortable. Would use this company again.
Date of experience: August 2, 2017
I ordered a silver velvet bed, mattress and matching headboard. Due to living in north of Scotland, I was charged an extra £40. When the delivery man had left, I realised that they had given me a champagne coloured bed. They had also put my delivery details over a previous customers details, which showed their name, address and contact number and clearly said champagne. My label was put next to it with silver on it. When I rang, they said they'd need to send the new one but it would be afurther week until they could pick up and deliver the correct one. I emailed the company with the photos of the product labels and also asked that they return my £40 delivery charge. That was 2 weeks ago and I am still waiting on a response to my email. Luckily the correct bed was delivered but I wouldn't recommend using them, as they seem very amateurish.
Date of experience: October 4, 2017
I ordered a double mattress for me and my partner and i got it delivered within 4 days and used it straight away and both me and my partner slept like a log so good job done and will recommend to family and friends!
Date of experience: November 23, 2017
Worst experience
Worst experience. Scam like service and evasive emails.
To give you a flavour of the experience…
I ordered a bed for next day delivery from their website.
The next day I got a confirmation email that the bed would arrive well over a week later.
I was instructed to answer this email if I needed to add any information.
So I answered it with 'please cancel this order as I would need to buy a bed today.'
6 or 7 emails between me and their "customer service" team member. Them; offering a sooner date.
Me; No thank you, cancel the order please.
Them; we will give you a discount.
Me; No! PLEASE CANCEL ORDER, I have bought a different bed now, as my wife is out of hospital today and needed a bed today! Just please cancel the order.
Them; so I will give you £20 discount and the bed will arrive on the 26th.
Me; what part do you not understand. CANCEL ORDER!
They ignored all my requests and today I got a phone call from the delivery company with a time slot for tomorrow and a phone call from the after sales team!
I have a poorly wife and new born baby and Beds.co.uk have stressed me out with their inability to understand plain English. They BEHAVE LIKE SCAMMERS!
Not only would I NOT recommend this company, I would actively encourage people to use a different company when finding a bed. Go local!
Date of experience: October 25, 2023
The site we ordered the bed was very easy and and we choose the delivery date we wanted the guys who delivered were very polite and asked us which room we would like the bed put. Great service all round and the bed is lovely recommend this seller
Date of experience: November 26, 2017
Excellent quality delivery fast and all as described. Cant vault the company on my experience with them the beds are used every other weekend by the Grandparents and they have also used the company for the same beds for the children
Date of experience: February 1, 2019
What a bargain. I needed a mattress and I ended up buying a full bed with kingsize mattress. I was surprised how cheap this bed was, saving me £500 buying one elsewhere... and the mattress is super comfy.
Date of experience: November 23, 2017
I bought 1 bed from beds.co.uk and I was so over impressed the first time I actually went and bought a second bed. Customer service is excellent and the prompt delivery was great. The delivery was also amazing helped me to carry them upstairs. The first time and the second time I bought the bed. Well worth it and will recommend.
Date of experience: November 28, 2017
Highly recommend beds.Co.uk. Brilliant service brilliant price and brilliant fast delivery. Good quality product and loved the mattress. Even my mum was amazed at the quality and price. From Kelly snipe
Date of experience: November 23, 2017
Love this bed, I was slightly worried for the price that the quality of the bed was not going to be great. I did not need to be concerned, the bed fixed together easily and the only concern was the piston lifts. One side did not seem to be moving however after fitting the bed together the weight of the mattress soon helped the pistons to work.
Date of experience: August 7, 2017
There was a telephone call to inform the delivery would be the next day. I was waiting on the day and notified the delivery was cancelled in the afternoon. I phoned and they promised to delivery 3 weeks time. Again, I received a phone call which told the delivery would be the next day. Repeating the same story, the delivery was cancelled on the day. I cancelled my order and got refund.
Date of experience: November 28, 2017
When I received the bed I was curious, I jusy wanted to try it out and see if it was as great as people were saying. My God! The first night me and partner slept in it, we both woke up late! The bed was so comfortable and did not want to leave it. Condition of the bed was amazing! Would definitely recommend beds.co.uk
Date of experience: November 28, 2017
I ordered a bed and they were unable to deliver due to a systematic glitch. I have tried several times to contact them via phone, email and online chat but have had no luck. All I received are automated emails saying I will be dealt with in 48hours. This was A MONTH AGO. They have taken £175 from my account and delivered no bed and are refusing to respond to my request of a refund. AWFUL company. AVIOD by all means. Much better to go to a reputable company.
I have no bed and the money still has not been returned and they refused to answer any of my requests. Awful experience
Date of experience: January 28, 2018
Received a terrible mattress. They originally offered to replace at a discount but didn't place the order because I hadn't left them a review. They finally agreed to collect, minus a £49 replacement fee, but a month later the refund hasn't come through.
Date of experience: October 12, 2018
Hello Kate,
We are sorry to hear you are not happy with a mattress you received, but unfortunately, I am unable to find any order details, as you have not specified any delivery postcode or reference number. Could I kindly ask you to supply a Delivery postcode and/or reference number please, as this will help me to find your order details and to allow me to further assist you in your issue?
Please send your details to royce@beds.co.uk
Kind regards
Royce
Beds.co.uk
Nice and comfortable. Good material. Good quality. Light weight and useful for comfortable sleep. Good customer service and right time delivery. We can choose delivery time suite for us. standard delivery and safe handling. Good and safe packing of bed. Nice memory foam mattress and other materials is very good condition and good standard.
Date of experience: November 23, 2017
My old mattress was clearly at the end of its useful life - after some searching and comparing I ordered my new kingsize mattress from beds.co.uk. It was a good price, it arrived on time and I was able to put it in place in minutes on my own with minimal effort.
Went to bed and the following morning I had to drag myself away from the bed as it was so comforrtable.
Date of experience: July 18, 2017
I would not recommend this company beds co. Uk they are rude and couldn't careless about disabilities of customer the van driver Eastern European and just dumped my bed on wet grass outside my flat and I had to ask 2 neighbours to bring the bed into my property the driver was lucky I did not knock him round my garden shouting abusive language at me and my wife and local residents hearing all this total discrase if a director does not ring me I will take it further
Date of experience: September 22, 2017
After a few complications we would especially like to thank Royce for the expert 5* input he satisfactorally gave us and we are looking forward to our new mattress on Monday, we are very humbled to you. Thank you.
We would also like to thank Zak who initially took the order, we found him very professional and helpful.
From Nick and Julie B.
Date of experience: October 5, 2019
I ordered two beds from Beds.co.uk and cannot fault the beds or the service. Delivery was very fast, from ordering online late one evening to delivery of the two beds was just a few days! The prices I found were the best in comparison with other companies online. I wouldn't hesitate to order again when one of the family needs another bed.
Date of experience: July 24, 2017
A Revelation!
From start to finish all I can say is very well done... ther order process... ordered the king size bed with 4 matching drawers and the "luxury foam mattress... delivered on a Saturday for £9.95!...
On arrival all the 5 items matched and 2 of us spent only 2hrs building the bed... easy follow instructions... the mattress was unpacked... thought it was going to be too thin... i'm 18 stone my partner 16 stone. We looked online for a suitable alternative... However.our first nights sleep was a revelation... it not only was comfortable but better than we anticipated... BY MILES... well done for producing an EXCELLENT product... Regards Neil Swanick 4H822E7PUJ
Date of experience: October 25, 2017
I ordered a 3000 pocket sprung, memory topped mattress. When it arrived the quality was so poor that we couldn't even work out which side the foam was supposed to be on. I called them immediately to arrange to return the item (this was on 28th April - its now the 22nd May) and am still waiting for them to contact me. You can't get through by phone and they don't return emails. Will now be taking matter to Trading Standards and Advertising Authority plus credit card provider to try and get full refund. Whatever you do do not order anything from this company unless your happy with very poor quality and can afford to waste your money!
Date of experience: May 23, 2017
Hello,
I am sorry to see you were unhappy with the quality of your product. I wish we could've resolved this for you sooner via exchange. However I can see a collection has taken place and your full refund has been processed.
Kind regards,
Terri
Please DO NOT buy from this company!
I ordered 4 Selena beds in grey back on 2nd May and I still have not received them.
I have asked for a refund on numerous occasions and they have just ignored my request.
They won't answer the telephone or respond to emails.
I am contacting Trading Standards and the Police.
Date of experience: July 8, 2020
I wish I have read these reviews prior to purchasing from your company. You have delivered my order which was a bed with mattress and headboard on 16th Jan. On the same day I managed to call and inform you that the headboard is completely from a different design and fabric than the one I have ordered, the mattress is different colour and does not match with the bed base, and the bed base has some patches of loose fabric (i. E. faulty/very bad quality) with no fire safety label. I have sent you emails with picture attached. I really want these items out of my house as soon as possible. How long more do I have to wait. Rgds
Date of experience: February 3, 2018
We are specialists in beds, mattresses and rattan garden furniture.
We are a small family run business based in the Heart of the uk in the birmingham area.
Hi there Emma, Thank You for your review, I am sorry that you have not had a very good service with regards to the incorrect bed being sent out to you, I have taken a look at your order and searched you e-mail on our database and i can not locate an e-mail from you requesting you delivery charge to be refunded, Please e-mail me direct at julie@beds.co.uk.
Kind Regards.
Julie.